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How would you rate Robinhood?
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California
1 review
5 helpful votes
Follow Jolynn P.
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This past Sunday I noticed $750 loss in my account. I saw a reverse split had occurred but that only accounted for $50, not $750. I screenshot the loss and submitted an email to Robinhood to investigate this matter and to send me any proof showing where the loss occurred. I was unable to find the loss among my stocks. Monday I received an email back only speaking to the reverse splits on my account the past year and they ignored my request about the $750. I resent an email again asking about the $750 loss only to hear back the same type of email response about the reverse splits. I finally emailed back and said I would be contacting my lawyer if they could not provide me with documentation showing where the loss occurred. They emailed me an excel document that can be easily tampered with and it was not on the date of the loss. Robinhood is purposely avoiding the issue and avoiding showing me the proof of where the $750 loss occurred which makes me believe they in fact stole my money and are hoping I either wouldnt notice the loss or id just accept their response. This is unacceptable behavior especially during these economic times to be stealing from their clients. I have reached out to an attorney to now handle this situation and once my funds are settled I will be closing my account with Robinhood. It is in my opinion that they have stolen my money and I am not the first or last person to have this happen. They cater to new investors who do not really know the stock business well and we are easy marks for things like this. Its disgusting behavior and I am hoping my attorney finds proof of misconduct and shuts them down.

Date of experience: May 12, 2020
Massachusetts
1 review
1 helpful vote
Follow Paul W.
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Robinhood is run by the hedge founds they will restricted you from trades or limit you to small amounts of sharers in an open market. DO NOT USE.

Date of experience: January 29, 2021
Colombia
1 review
1 helpful vote
Follow Joe J.
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The experience with Robinhood has been extremely frustrating leaving a bad taste in my mouth like biting into a steak sandwich only to realize it's moldy bologna. It's pretty simple to transfer funds into your account, and nearly impossible to get them back out. At least, this has been my experience so don't let this happen to you. I suspect they make it SO time consuming and difficult because they want to hold onto your funds as long as possible... like perhaps they're making interest off the cash in your account while they delay in taking action. Gee, they even have a program to earn interest on the cash sitting in your account... hmm, interesting. I'm on week number two in trying to extract all the funds out. They keep asking me for just one more thing and then I'll get my money back... another copy of my ID which they already have on file, more bank statements, etc. you get the idea. FRUSTRATE the customer SO much that they just GIVE UP and leave the funds in the account seems to be the strategy in play here. When I was having these challenges I decided to do a little research of my own. Not only did I find out that Robinhood has very low ratings when it comes to customer service and satisfaction, they were also fined $70 million dollars from FINRA for "widespread and significant" harm on multiple different fronts over the past few years to their customers. Boy have I got an earful to give FINRA when I make my complaint! Then you have the trading fiasco on the GameStop stock where they suspended all trading through their platform. Just google it for more spicy details. Needless to say Robinhood is a platform you want to avoid at ALL COSTS lest it cost you your life. Hey, you think I'm joking here? A 20 year old Robinhood customer actually took his own life in June of 2020 because they inaccurately reported the negative balance in his account by 50%! So save yourself a lot of pain, hassle and grief in dealing with this company. There are much better ones to work with. Trust me, I now know that. My next move is to file my complaint with FINRA and see if I can cause them a fraction of the hassle and inconvenience they have caused me.

Date of experience: June 7, 2023
Italy
1 review
0 helpful votes
Follow sels e.
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Won't let you buy stocks that you want to.
Forces to sell.
Do not install!
Very biased company that works for hedge funds

Date of experience: February 3, 2021
Georgia
1 review
0 helpful votes
Follow Richard A.
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First off when it comes to purchasing stocks Robin hood does a good/ok job. However please PLEASE PLEASE DO NOT need a reason to contact support or order the card for cash management. I've ordered the re-issuance of my cash management card TWO MONTHS AGO and HAVE YET to receive my new card (June 18th 2021). OH and support ARE ABSOLUTELY NO HELP they email you once and then say they're going to close your account if you don't reply within a couple of minutes. Your "Buying Power" when you exit your trade/investment isn't available to return to your bank, (at least I wouldn't know because support keeps throwing my cases out the window"). You have to re-invest your buying power balance back into another stock. So the amount you decide to enter into your buying power you better not hope to see that hit your account again. If you decide to open an account SOLELY DO IT TO INVITE CONTACTS TO RECEIVE YOUR FREE STOCKS LITERALLY THE ONE AND ONLY THING THAT'S GOOD ABOUT ROBIN HOOD BUT DO NOT ADD FUNDS TO YOUR ACCOUNT AND DO NOT REGISTER TO RECEIVE YOUR CASH MANAGEMENT CARD AND PLEASE DO NOT NEED A REASON TO CONTACT ROBIN HOOD SUPPORT BECAUSE WHATEVER YOUR ISSUE IS THEY'RE JUST GOING TO THROW IT OUT THE WINDOW AND FORGET ABOUT YOUR PROBLEMS BECAUSE ITS YOUR PROBLEM NOT THEIRS. Do your due diligence and find another broker to handle your investment accounts.

Date of experience: June 13, 2021
Maryland
1 review
1 helpful vote
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Criminals
January 28, 2021

Thieves- if the hedge funds aren't making money than neither are u.
Hoping they get it hard in the a$$ in jail

Date of experience: January 28, 2021
Texas
1 review
0 helpful votes
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Garbage
September 21, 2023

This app is complete garbage. You lose on every trade. I mean on everything you trade. Each stock option I currently have is a loss. Garbage.

Date of experience: September 21, 2023
Georgia
1 review
0 helpful votes
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Glitches and Freezes
January 28, 2021

Not user friendly at all. It glitches and freezes, the interface is confusing and complicated, and the trading is very difficult.

Date of experience: January 28, 2021
Belgium
3 reviews
6 helpful votes
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Services are down
March 4, 2020

Seems like the services for this broker are out, period. Had some money inside and lost everything.,,

Date of experience: March 4, 2020
Nevada
1 review
1 helpful vote
Follow Fuck W.
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$#*! robinhood, you're stealing from working people. We will remember this you incendiary group of financial cucks.

Date of experience: January 28, 2021

Overview

Robinhood has a rating of 1.2 stars from 266 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Robinhood most frequently mention customer service, phone number and bank account. Robinhood ranks 107th among Brokerage sites.

service
149
value
137
shipping
47
returns
60
quality
129