website thubmnail of Robinhood
How would you rate Robinhood?
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Colombia
1 review
0 helpful votes
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Corrupt
January 28, 2021

Corrupt. Blocked trading and buying illegally. Shame on you. Not for the people whatsoever. Disgraceful.

Date of experience: January 28, 2021
Colorado
1 review
1 helpful vote
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If you want to sign up with a terrible 0/5* company, then go ahead! Absolute crooks! Find a more reputable company other then Robbinghood

Date of experience: February 10, 2021
California
4 reviews
5 helpful votes
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What else you beed when you can trade for free. There is no cons all pros for robinhood. Way to go Robinhood.

Date of experience: June 27, 2019
Canada
1 review
1 helpful vote
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GME restrictions
January 28, 2021

Those $#*!ers lies with hedge funds, $#*!ing piece of $#*!. Free market my $#*!
GME to the $#*!ing MOON

Date of experience: January 28, 2021
Arizona
1 review
1 helpful vote
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Worst criminal enterprise besides the cartel! Stay far away! Trapped millions of customers in a tanking stock.

Date of experience: January 27, 2021
Michigan
1 review
0 helpful votes
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Trashcan app
January 28, 2021

Once you start making money they'll shut down trades for your stock. Go somewhere that doesn't cater to wallstreet.

Date of experience: January 28, 2021
Arizona
4 reviews
8 helpful votes
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The app has a lot of great features but the company itself is shady and has the worst customer service I've dealt with in a long time. They locked my wifes account today and refused to let her withdraw her funds after a transfer was reversed, even though she had enough in her account to cover the transfer reversal. There reason being that the account was locked for "security purposes". The only thing their trying to secure is the interest they collect off floating your cash before depositing it to your account. They have two phone numbers listed, one just says to email them then hangs up on you, the second rings for a little while then goes to a voicemail box asking you to leave a message then stating that they don't check it. They also sell their users trades to high frequency traders and make a TON of money doing it, but can't be bothered creating a web chat or phone line for customer service or let you access your own money.

From an investor standpoint, what they offer is extremely minimal. Candlestick charts for 10 min blocks only, absurd. Very basic charts anyway, No educational resources, very limited news releases, no paper trading, really their only redeeming feature is the cash management. Their trades are also some of the last to go through to be filled, so if you and 10 people from other brokerages put in a limit order at the same time, you're likely to get stiffed because it fills the others first. If you're even a little bit serious about investing, go somewhere else. TD Ameritrade is great, offers no fee trades, options and so much more than what Robinhood offers. If you like the easy mobile app try Webull, again offers the same things and so much more that someone who wants to get serious with investing needs.

Date of experience: February 19, 2020
Washington
1 review
0 helpful votes
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PISS POOR COMPANY
August 2, 2021

THIS COMPANY HAS BEEN SUCH A HORRIBLE EXPERIENCE FOR ME. I HAVE HAD A TRADING ACCOUNT WITH ALMOST EVERY BROKER. TRYING TO FIND WHICH ONE I LIKE BEST AND BY FAR ROBINHOOD IS THE WORST. MONEY WASN'T ADDING UP IN MY ACCOUNT BUT THEY DON'T PROVIDE ENOUGH TRANSPARENCY REGARDING THEIR USERS ACCOUNT INFORMATION TO VERIFY ANYTHING. SO MY COMPLAINT TO BBB COULDN'T PROCEED. THIS COMPANY HAS NO REAL CONTACT LINE. SO THEY WON'T BE ABLE TO ADDRESS ANY ISSUE YOU MIGHT HAVE REGARDING YOUR ACCOUNT AND WHEN YOU DO GET AHOLD OF SOMEONE THEY WILL ACT LIKE THEY DON'T KNOW HOW TO HELP YOU AND SEND YOU TO SOMEONE ELSE. THEY RESTRICTED MY ACCOUNT SO I CAN NOT TRANSFER OUT NOR CAN I WITHDRAW INTO ACCOUNTS THAT ARE IN MY NAME WITH MY SSN. SO THERE SHOULD BE NO ISSUE. NO.
BECAUSE I CONTACTED BBB AND FILED A COMPLAINT THEY RESTRICTED MY ACCOUNT AND WILL NOT ALLOW ME TO HAVE MY MONEY BACK. IT'S A $1616 ACCOUNT THAT THEY ARE STEALING FROM ME AND THE BBB NOR ROBINHOOD SEEMS TO BE DOING ANYTHING ABOUT IT. THE RESPONSES I HAVE RECEIVED DON'T ADDRESS ANY OF MY ISSUES. THEY DON'T GIVE ME A TIMELINE ANYTHING. BASICALLY, BLATANTLY STEALING MY MONEY. AND NOT LEAVING ME ANY ROUTE TO TAKE TO GIVE ME MY MONEY BACK. ROBINHOOD HAS STOLEN MY ENTIRE ACCOUNT AND THE BBB NOR ROBINHOOD IS DOING ANYTHING ABOUT IT.

Date of experience: August 2, 2021
New York
1 review
0 helpful votes
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I initiated a full portfolio transfer 01/28. Robinhood initiated the transfer and I could not make any trades as things were being moved.

My portfolio moved, BUT not all of it. Things I sold on Robinhood before the transfer have shown up in my Merrill account BUT at market price which is much higher than the price I paid plus I sold these off completely.

My Robinhood account now shows a margin call and a $5k deficit. My account had a lot in there (for me) and not all of it moved yet Robinhood now says I have a deficit.

Also, I've been locked out from making trades since 01/28. But in Feb 2 I get a notification from Robinhood I've been flagged as a day trader. Then in Feb 3rd Robinhood sends me notifications "congratulations order is complete" and it bought lots of securities that I I'd done before the transfer.

How the heck is this possible I've been locked out since 01/28.

MORE concerning is my account history no longer shows those sales on 01/28, conveniently and I feel Robinhood is broken system is stealing from me and others or losing my finds outright.

I got a "response" to my first inquiry and it was an unacceptable generic automated reply saying go here to learn about logging in. Are you joking me? What kind of financial institution with millions of clients can't reply to a email?

Also for example I sold all 2,300 shares of NAKD I had at avg of $0.46, yet 1000 of that showed up in Merrill but at full market price of over $1.16 per share. What the heck? Plus now I'm not sure if I really own it because you should never sell something twice. This stock is now losing value day over day and I don't know if I really own it since I sold it completely off before initiating the transfer. I have several positions like this. I sold 25 of my 100 shares of PSTH on 01/27 yet there is full 100 shares in my merrilll account? And multiple other securities. IPO I sold 3 shares my entire holding yet that has been transferred to Merrill? Multiple other positions and shares are like this

I've see. This has happened to many people. What the heck is going on? No replies, no help.

I'm very worried, this is all my money they are playing with.

Date of experience: February 8, 2021
Texas
1 review
0 helpful votes
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The worst
January 28, 2021

Guess the "Free Market" is only free for Hedgefund managers huh.
Corrupt Corrupt Corrupt Corrupt Corrupt

Date of experience: January 28, 2021

Overview

Robinhood has a rating of 1.2 stars from 266 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Robinhood most frequently mention customer service, phone number and bank account. Robinhood ranks 107th among Brokerage sites.

service
149
value
137
shipping
47
returns
60
quality
129