website thubmnail of Robinhood
How would you rate Robinhood?
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Maine
1 review
10 helpful votes
Follow Eric B.
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I was Involved in the horrific crash of this app where people lost alot of money because it locked up for a day. Millions of users adversely affected. You sign a waiver, so they have no consequences. Not a good way to do business. This company has ripped off alot of people for 2 days in a row

Date of experience: March 3, 2020
California
1 review
4 helpful votes
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Outdated platform.
July 23, 2020

Their system is outdated. Don't waist your time. Robinhood is using technology that is old school and it will make you less competitive and sluggish in today's trade/investment arena. Try Stash. It has the latest technology for you.

Date of experience: July 23, 2020
New York
3 reviews
2 helpful votes
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Why did they really suspend trading? Only they know. But they still screwed over the little guy significantly even though that was their mission statement. Any trust I had is gone. The only good thing about them is their good UI

Date of experience: February 2, 2021
California
1 review
0 helpful votes
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I used to be a huge advocate for Robinhood. I was impressed by the interface and loved the ability to own a card that was linked with your cash in your portfolio. I have been using it for the past 2 years without any problems. I was disappointed to only have the ability to trade on margin because of the day trade regulations that come with this but it was never a deal breaker due to the fact that I mainly swing options and hold for multiple days. With all the short squeezes' screwing the man I thought Robinhood was on our side but I am disappointed to say this is not the case. I will be leaving and going to ETrade.

Date of experience: January 28, 2021
Nevada
5 reviews
32 helpful votes
Follow zack n.
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If you have an issue there is no way for you to speak to someone to resolve the issue. You must send them an email and they will get back to you via email only. Takes about 3 days for a reply. Each time you send a reply it is answered by a different rep so you end up having to re-explain the issue. I have an issue transferring funds back into my bank account which has been in use and verified for over 1.5 years. Now they are requiring me to show documentation that I am the account holder which I have. Been about a week now and no one has been able to help me.

Date of experience: January 19, 2021
California
2 reviews
2 helpful votes
Follow Christon A.
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DO NOT TRADE ANYTHING ON ROBINHOOD.COM

I'd been trading issue free for several month without incident. But I've two coins on the server in anticipation of a spike. Without warning cause or even a reason why they've restricted my account for absolutely no reason at all.

THERE IS NO CUSTOMER SERVICE. Not one phone number, way to chat or even email if there is a problem. ALL of the phone numbers you see listed online connect to phone scams. The person tries to get you to send "verifying' funds to a random wallet, the address for which they send you by text. Or they will try to get you to load and use remote access software in an effort to commadere and take control of your computer.

I only write reviews when I feel exceptionally impressed, good and bad. ROBINHOOD.COM is BAD.

Do not trade anything on this site unless you eventually want to be scammed.

DO NOT TRADE ANYTHING ON ROBINHOOD.COM

Date of experience: February 3, 2024
Pennsylvania
1 review
10 helpful votes
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Scram
July 7, 2020

Robinhood trading site is a scram. They steal from investors. They kept on blocking me from selling options and then would not show on the margin with the actual progression of the trade. Lies about their site. I would never recommend their business to anyone. Have the decency to run a clean business.

Date of experience: July 7, 2020
Ohio
2 reviews
9 helpful votes
Follow Dani G.
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If you're looking for a way to throw your money down the drain... congratulations, you have found the right platform for you. 1st, the sell your data for the big hedge funds to make money off you. When you do want to sell the stocks that your rightfully own they prevent you from selling, causing you to lose out on more money. Don't waste your time, invest with more reputable brokerages - ETrade, TD Ameritrade and Fidelity.

Date of experience: February 4, 2021
Minnesota
1 review
1 helpful vote
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I invested approximately $600 making $1000 through stocks. Suddenly one day they indicated they cannot verify my account and for the last at least four months I have been trying to get my money out however they have now closed my account and will not help me even though I verified my account multiple times. They have stolen money and I have no way to get it back. Do not invest with them.

Date of experience: May 5, 2023
Arizona
1 review
0 helpful votes
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Robinhood has purposely and repeatedly given me false and misleading information with regards to transferring my assets away from their company. They have delayed things almost 2 months now and they still refuse to do anything about their negligent handling of my basic requests for critical information.

Their escalation 'manager' Ellie is supporting their representatives decision to lie to me multiple times about my account, their purposefully blocking of my ability to request help concerning account security and overall negligence in providing customer support.

They lied, over and over to me. Their so called 'coachable moments' cost me money and they expect me to just accept it.

Date of experience: March 19, 2021

Overview

Robinhood has a rating of 1.2 stars from 266 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Robinhood most frequently mention customer service, phone number and bank account. Robinhood ranks 107th among Brokerage sites.

service
149
value
137
shipping
47
returns
60
quality
129