website thubmnail of Robinhood
How would you rate Robinhood?
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New York
1 review
2 helpful votes
Follow Simone G.
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I just lost over 1000 dollars. I made a deposit of 700 dollars and it didn't go through, so I tapped on over and over u til it went through. So they registered 4-5 x that 700 dollars. But I didn't know because they hold onto your money for like 5 days. I called my bank to stop the deposit. To make a long story short - a total mess. It's very confusing because they hold onto your money for too long. Then they sold a stock of mine that had lost 50 percent in value. Disaster. They must make money with your stocks of something. You can't talk to anyone. Not fair!
Be very careful or just don't even go on that platform.

Date of experience: January 20, 2021
California
1 review
0 helpful votes
Follow Sagi K.
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Robinhood has disabled the options to buy stocks/crypto without any warning or reason. I am trying to reach support, and I just see a textbox to enter my comments and submit. I have submitted my comments 3-4 times for a week now and there has been no response. Their help pages claim that I can place a call directly from the app/website but I am not able to see that option either on my iOS app or in the website.

I am seriously thinking of closing their account and move my assets elsewhere.

Date of experience: July 31, 2023
Arizona
1 review
0 helpful votes
Follow David B.
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Changed phone numbers because mine broke. Have been trying to get into my account for 6 months. They send me to a site to verify my identity, take pictures of id and then me. The camera barely works on this site and have been submitting and resubmitting for so long I finally just said keep my money it is not worth the hassle.

Date of experience: December 27, 2022
Arizona
1 review
4 helpful votes
Follow Hien T.
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There are many brokers have zero commission now. Robinhood dont take advance on zero commission. Robinhood customer service is very poor and execute price is too slow and late. There is no analysis chart to know where price going. Dont loose money on this. If you are beginners, try to learn professional broker like E-trade or TDameritrade before set up real trade.
Stay way Robinhood

Date of experience: October 6, 2019
Georgia
1 review
2 helpful votes
Follow Bobby H.
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My account got compromised from this app. Attn: Listen folks don't share your account info with Robinhood or any online app with your routing number. I have been the victim of this app. Someone access my account info from here. It's just an advise to all of you as public awareness. Nothing has been done by Robinhood so far in returning my stolen funds other than the issuing tickets. I changed my account and deleted this ominous app. I don't want to see someone else going through same ordeal.

Date of experience: August 6, 2022
Australia
1 review
1 helpful vote
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This company would not let anyone buy 13 stocks because they knew big hedge funs were shorting these stocks and didn't want to lose their hedge fund money. Very crooked. Very unfair. The people do not have free trade on this app and the prices are manipulated through robinhood selling out to the rich.

Date of experience: January 29, 2021
Florida
2 reviews
1 helpful vote
Follow Sandi K.
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I have been trying to log into my account and they keep saying they are sending a code.
I've been waiting about 15 minutes, sent 3 emails requesting the code and no response.
I am so angry that they have my money and I have no way of getting it back.
Same problem with Coinbase.

Date of experience: December 3, 2021
Texas
1 review
0 helpful votes
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Dont Do it!
May 14, 2021

First and foremost the site does not have every stock available on the market. The money that you deposit into your brokerage account takes 5 days pending. This is all while you are trading, so the actual money that you are owed will never be accurate if you are active in regards to trading. When you have an issue, you cant call anybody to get it resolved. I was skeptical of Robinhood, and I was right to be. Deactivating my account as soon as I can.

Date of experience: May 14, 2021
New Mexico
1 review
7 helpful votes
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Worst company, no customer service and they literally stole my money and I can not get any service to tell me why. They froze my account and decided that they would keep my money and no explanation at all or call back

Date of experience: July 15, 2020
Maine
1 review
10 helpful votes
Follow Eric B.
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I was Involved in the horrific crash of this app where people lost alot of money because it locked up for a day. Millions of users adversely affected. You sign a waiver, so they have no consequences. Not a good way to do business. This company has ripped off alot of people for 2 days in a row

Date of experience: March 3, 2020

Overview

Robinhood has a rating of 1.2 stars from 266 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Robinhood most frequently mention customer service, phone number and bank account. Robinhood ranks 107th among Brokerage sites.

service
149
value
137
shipping
47
returns
60
quality
129