• Rock Bottom Golf

Rock Bottom Golf

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Overview

Rock Bottom Golf has a rating of 3.2 stars from 915 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rock Bottom Golf most frequently mention great price, customer service, and fast delivery. Rock Bottom Golf ranks 1st among Golf Clubs sites.

  • Returns
    46

This company responds to reviews on average within 3 hours

Positive reviews (last 12 months): 0%
Positive
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Neutral
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Negative
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How would you rate Rock Bottom Golf?
Top Positive Review

“Love the deals@ RBG”

Mark P.
3/14/19

Once again RBG comes through! Purchased a "like new" title product came with head cover and wrench (not to many companies do this). Also picked up a wedge set for 50% off, really happy we crossed paths. Very happy shopper and I will be back soon!

Top Critical Review

“Terrible return process”

E M.
8/15/24

The return process involved their customer service department writing smug insulting emails when I asked to return a non conforming order. No one should be insulted this way. Terrible customer service. I am NOT going to give them any more business. When they send out the wrong product the least they could do is be professional about the return. Nope, not professional- they were horrible.

Reviews (915)

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Reviews that mention popular keywords

customer service (96) rock bottom (225) golf balls (52) phone number (8)
Thumbnail of user buddyr18
Texas
1 review
0 helpful votes
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August 5th, 2019

I'm so pleased with my purchase of a Taylormade Spider putter. Its rated as used and an "excellent" rating. It looks brand new and I couldn't be happier with my purchase. You've won a customer for life!

Thumbnail of user jamies133
Jamie -. – Rock Bottom Golf Rep

Hi Buddy! We love hearing our customers are happy so thanks so very much for the feedback & choosing us to shop with. Our preown gear is definitely a hit with the public, we're glad you are as happy as others with it:)

Cheers!

Thumbnail of user roberts3923
Montana
1 review
0 helpful votes
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October 21st, 2020

I havve used the f9 several times since my purchased it. I was using a cobra flyz previously, which I was happy with, but as i have gotten older (age 69), my distace started suffering. Averaged about 200 on drives. Now, and this is the truth, easily 220 to 240. My friends are in awe. Plus, it is definitely straighter. I can draw or fade with it too. Buy it.

Thumbnail of user marks1778
Pennsylvania
1 review
0 helpful votes
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October 18th, 2019

I have been ordering from Rock Bottom for over 6 years and I have never had an issue with my order, some times it is 20 or 30 items and have never had a mispick or never had an item missing, always spot on. And I always seem to get my delivery before the date it says I should get it. Like doing business with them.

Thumbnail of user jamies133
Jamie -. – Rock Bottom Golf Rep

Hi Mark! That is WONDERFUL to hear! Thank you so much for shopping with us & for leaving us this feedback! We really appreciate it!

Thumbnail of user danat128
Florida
1 review
0 helpful votes
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June 22nd, 2020

What a great transaction! Upgraded from my Titleist 714 AP1s to the T300s. Clubs took a couple of weeks to be built in Carlesbad by Titleist, but it was worth the wait. Free shipping and no sales tax were nice touches.
Great quality of build (of course it's Titleist!) and the clubs are beautiful and perform great. Played my first round with the new irons and almost broke 80. No buyer's remorse here. Will definitely go to Rock Bottom Golf for my next major golf purchase.

Thumbnail of user miket1822
Iowa
1 review
0 helpful votes
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April 23rd, 2023
Verified purchase

I recently purchased both 3 and 5 Tight Lies woods, a Wilson 7 wood, and a Tour Edge 11 wood from Rock Bottom Golf. All of them were new and at really great prices. Beyond that, I received them with free and expedited shipping. This was a totally satisfactory process and I seriously recommend Rock Bottom Golf to other golfers.

Thumbnail of user charlesj1158
Missouri
1 review
0 helpful votes
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January 18th, 2023
Verified purchase

I had a great experience buying with RockBottom. I was like a kid in a candy store. RockBottom delivers every time with huge discounts. Thank you RockBottom for making golf affordable and looking good on the golf course.

Thumbnail of user chrisr1335
New York
1 review
0 helpful votes
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June 18th, 2021

I thought I got a great price on clubs and a driver. I got an email saying we cannot process your order@$767, when I asked why they said talk to your bank. My bank said everything is fine, all of a sudden rockbottom can process the same order at $1500. This site is a joke and shouldn't be trusted.

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Thumbnail of user mollyd96
Canada
1 review
0 helpful votes
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December 21st, 2020

If you're in Canada don't bother ordering from Rock Bottom Golf, they don't accept ANY credit cards that are issued in Canada. And the people you have to deal with about this are not helpful. I tried THREE different credit cards and their site declined them all. Would not recommend this site to anyone really!

Thumbnail of user jamies133
Jamie -. – Rock Bottom Golf Rep

Hi Molly. If your card was declined it would be by your bank, not us. We absolutely do accept international cards & take international orders daily. We recommend if you cannot get your card to work to use PayPal or call into sales and someone will be happy to place the order via phone. Our number is 877-540-4653.

Thumbnail of user nikolasf3
Michigan
1 review
0 helpful votes
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March 8th, 2020

I am very happy with the condition of the products I received as well as the speed in which they arrived. I ordered a Cleveland Cart bag, Chrome Soft Shamrock golf balls and Oncore Elixir golf balls. All products were in perfect shape. I found the pricing on your website to be the cheaper than competitor websites. I will definitely be checking Rock Bottom Golf for future golf needs. THANK YOU!

Thumbnail of user gordonn37
Australia
1 review
0 helpful votes
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December 23rd, 2020

Callaway 3 wood ordered and advised would be drop ship and ready for shipping roughly 3to 10 days after. After 14 days had to contact store to get any action and again 7 days later to get any delivery advice( after requesting cancellation of order) goods finally arrived after a full month from time of ordering

Thumbnail of user skipb16
New Jersey
1 review
0 helpful votes
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January 25th, 2020

This is the second time I have ordered from Rock Bottom Golf. Each time my order arrived intact, complete, and ahead of the estimated arrival time. Considering these facts and their reasonable prices, I will always do my mail order golf shopping with Rock Bottom Golf first!

Thumbnail of user gregp330
Illinois
1 review
0 helpful votes
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June 22nd, 2020

I guess I should have known that for the price I paid for my rain suit it wasn't going to be a quality product. I ordered a Medium. The pants fit like an extra large and I couldn't even zip up the jacket as it was so small. I can't even describe the material it was made from as I have never seen it before. Somewhere between tin foil and vinyl.

Thumbnail of user christophers961
Massachusetts
2 reviews
0 helpful votes
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February 5th, 2020

Great prices, it is sad though that shipping is not free when you spend over a certain amount, but that is alright. The shipping problem I had was they but the shaft in the box and then the 6 bxs of balls I got where just dumped in the box and the over cover was bent to fix, it was still a tight fight so they did'nt just dump out. Other then that it was great all around.

Thumbnail of user markh1287
Arizona
1 review
0 helpful votes
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November 11th, 2019

This was my first purchase at RockBottomGolf, a new golf bag as mine has sat idle in a garage for over a dozen years and was uncleanable. Anyway, so far so good and I know I saved money after checking some other locations.

Thumbnail of user tomt616
Ohio
1 review
0 helpful votes
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January 6th, 2021

Great customer service I ordered from them in the middle of December and received the product in 3 to 4 days. I have ordered other things from other companies around the same time and I still have not received them. I will be ordering from Rockbottom from here on out especially when I go to get my new clubs in March or April thank you for the great service.

Products used:
Music ear plugs.

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Value
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Quality
Thumbnail of user michaelm12589
California
1 review
0 helpful votes
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August 29th, 2023

Order two shorts, a polo, two gloves, and a divot tool. Tried the shorts and polos and were too big/baggy. Shorts fit like capris and shirt was baggy and uncomfortable. Requested a return and was dumbfounded. My total was 107.92. I was refunded 47.45 for two shorts and the polo. I was charged for shipping as well. So I ended up paying $60 for two gloves and a divot tool…. (mizuno glove $15.95, FJ gloves $11.95, Divot tool $8.64=$36.54. Where's the other $23.46 at?!? Total scam company do not order unless you are 100% sure the items you are buying are to keep.

Products used:
Gloves and divot tool

Service
Value
Shipping
Returns
Quality
Thumbnail of user jamies133
Jamie -. – Rock Bottom Golf Rep

We are happy to address your concerns although it did show the refund breakdown when you created the return. You ONLY created a return for 3 items out of the 6 items you purchased sir. Therefore you would only be refunded for the items you created the return for. Also if you opted to use our Prepaid UPS Label service that is a 9.99 fee as clearly indicated on the returns page you created the return label from and approved. Please refer to the return details page as it explained the costs right on that.

Thumbnail of user billj757
Florida
1 review
0 helpful votes
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February 22nd, 2023
Verified purchase

I received both the 1/4 zip pullover and the size 7 Etonic golf shoes. Both have been returned to Rock Bottom Golf and I have received a credit back for the pullover but not as yet for the shoes as they were a bit small. I have ordered and received a size 7.5 and they fit perfectly.

Would you please follow up and process my refund for the returned size 7 Etonic shoes. Thank-you
Bill Johnston

Thumbnail of user mikeb1625
Illinois
2 reviews
0 helpful votes
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August 13th, 2020

The product and the service were both great. Couldn't believe how quickly I received my product. The cart is just as the customer service stated it was. I couldn't have been more pleased with my experience.

Thumbnail of user johna3229
New York
1 review
0 helpful votes
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August 5th, 2021

If you buy from this company and do not read the small print or the opt out at check out you will end up with useless "free" magazines. I bought a shaft and ended up with a wine magazine and cigar magazine delivered to my house "free". The catch is if you do not discontinue the publisher charges you for a renewal. What does this have to do with buying a golf shaft! Complain and they will tell you to read the small print- STAY AWAY INSTEAD

Thumbnail of user davidr2468
Texas
1 review
0 helpful votes
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July 6th, 2020

Great site and super deals on the site. I got the product a couple days before I was told I would get it so I am happy. The product is eferything i expected. GREAT! I purchased golf shoes and was concerned about fit but they fit perfectly.

Thumbnail of user jimm907
Canada
1 review
1 helpful vote
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April 15th, 2019

They sent epoxy that was old and the white mix was hardened already, however they did replace it. Another problem with the same order was that it was missing the Taylormade grip kit. They would not do anything about it and couldn't explain the 'E' written on the packing slip( in the grip kit column) by someone doing the order.?
Be very wary of this company!

Thumbnail of user jamies133
Jamie -. – Rock Bottom Golf Rep

I am happy to look into this, I find it hard to believe CS refused to assist with a defective complaint. We assist all customres with issues if the defect is covered under the manufactures warranty. Please feel free to contact us and request the manager review the case if you would like further review of your claim and assistance here. There is nothing to be wary of, our ratings show we are a great company as our positive feedback is over 99%. Thanks

Thumbnail of user paulb4574
Canada
1 review
0 helpful votes
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May 9th, 2023
Verified purchase

Ordered on 9th April and delivered on 17th, no complaints about delivery. Would have been useful to know in advance that I had to pay both brokerage fees ( not a problem) and customs duty. I expected to pay HST but not duty on an item made in the USA. I realise this is not RBG's fault, but the brokerage fee could be included in the delivery cost calculation.
All that being said, I love the driver and would recommend it and RBG to anyone.

Thumbnail of user richardo218
New York
1 review
0 helpful votes
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July 3rd, 2019

I've saved considerably shopping on RockBottom Golf from a $300 Odessey putter purchased on Black Friday for $100 to a $400 Titliest driver purchased for $195 from the used "like new" part of the site. The club was a gift and in pristine condition, not a scratch on it. I've also bought golf clothes at 50% off. Can't go wrong

Thumbnail of user jamies133
Jamie -. – Rock Bottom Golf Rep

Thank you Richard!

Thumbnail of user robertm1451
Delaware
1 review
1 helpful vote
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April 11th, 2019

I purchased a taylormade m4 3 wood for my wife. I was sent m4 5 wood. After contacting customer service sent back the 5 wood and while that was in transit they shipped the 3 wood to me. Their customer service was outstanding

Thumbnail of user jamies133
Jamie -. – Rock Bottom Golf Rep

Thank you Robert! So sorry we shipped the wrong thing initially, but very happy to hear we were able to resolve it quickly! Thanks again

Thumbnail of user gerardl66
Oregon
1 review
0 helpful votes
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July 15th, 2020

I ordered the buy one get one free Srixon golf balls. Initially i selected 2, but when i got to checkout, it didn't look right so i increased it to 2. What i received was 3 dozen golf balls instead of four. I got two dozen at the one dozen price & one dozen at the full price. Ordering should have been easier. I feel like i was screwed out of a dozen golf balls.

Thumbnail of user jamies133
Jamie -. – Rock Bottom Golf Rep

Hi Gerard! Sorry for any confusion there, to get the free dozen you just had to add them to your cart. Please always refer to the promotion details if you are unsure of how to take advantage of a promotion or contact customer service so we can help with the ordering process. We can get you that extra dozen shipped though if your order qualified; that’s no problem at all. Contact CS at support@rockbottomgolf.com & we’ll get you squared away:)

Thanks for shopping with us!

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