• Rock Bottom Golf

Rock Bottom Golf

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Overview

Rock Bottom Golf has a rating of 3.2 stars from 915 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rock Bottom Golf most frequently mention great price, customer service, and fast delivery. Rock Bottom Golf ranks 1st among Golf Clubs sites.

  • Returns
    46

This company responds to reviews on average within 3 hours

Positive reviews (last 12 months): 0%
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Neutral
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How would you rate Rock Bottom Golf?
Top Positive Review

“Love the deals@ RBG”

Mark P.
3/14/19

Once again RBG comes through! Purchased a "like new" title product came with head cover and wrench (not to many companies do this). Also picked up a wedge set for 50% off, really happy we crossed paths. Very happy shopper and I will be back soon!

Top Critical Review

“Terrible return process”

E M.
8/15/24

The return process involved their customer service department writing smug insulting emails when I asked to return a non conforming order. No one should be insulted this way. Terrible customer service. I am NOT going to give them any more business. When they send out the wrong product the least they could do is be professional about the return. Nope, not professional- they were horrible.

Reviews (915)

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Reviews that mention popular keywords

customer service (96) rock bottom (225) golf balls (52) phone number (8)
Thumbnail of user hughm88
Ohio
1 review
0 helpful votes
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July 23rd, 2020

I bought the z 2.5 golf bags and both are very nice, but the one golf bag zippers are very difficult. The black golf bag zippers work perfectly and smoothly and on the grey golf bag they have a little problem and you have to be very careful with them. That's the only drawback I see otherwise they're very good golf bags.

Thumbnail of user jamies133
Jamie -. – Rock Bottom Golf Rep

Hi Hugh- if you contact CS we can get you a replacement or refund if there’s a defect. Please contact us at support@rockbottomgolf.com and we’ll get this squared away as fast as possible! Thanks for the great review

Thumbnail of user jamesb2644
Florida
1 review
0 helpful votes
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February 9th, 2020

RBG always delivers great clubs at a great price. This wedge works, the new design gets the ball out of the sand with ease. I highly recommend it. I am a 14 handicap and was using a very experienced sand wedge. It was time for a change and I am very satisfied that I choose the Tour Edge Sand Wedge.

Thumbnail of user bryanh413
New Jersey
1 review
0 helpful votes
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August 5th, 2021

I purchased a rangefinder from Rock Bottom Golf and tried to have it replaced through the manufacture (supposed to be water resistant and used it in foggy conditions, condensation appeared inside the unit). I got the run around from the manufacturer with no response. This lasted for 2 months. Contacted RBG and they took care of it right away. Couldn't be happier. By the way this manufacturer is a leader in golf rangefinders. No problems out of any of my buddies rangefinder with the same name. Thank you RBG for taking care of this issue for me. You have my business for sure!

Products used:
Rangefinder

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Value
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Quality
Thumbnail of user garyd508
Wisconsin
1 review
0 helpful votes
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January 25th, 2020

I have used Rockbottom many times & never a concern. I have traded in clubs, received & redeemed credit & rewards, never had a shipping problem & merchandise comes as advertised. Best place to buy your golf stuff anywhere on the Internet.

Thumbnail of user larryh604
New York
1 review
0 helpful votes
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March 27th, 2020

This is a great push golf cart. It is great for walking the course. It has the capacity to hold three golf balls and score card. It also has an umbrella holder.
The handle can be adjusted to any of five positions. This was a great purchase for the price.

Products used:
Golf push cart

Service
Value
Shipping
Quality
Thumbnail of user carlosr324
Puerto Rico
1 review
0 helpful votes
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June 5th, 2020

The items I ordered arrived quickly and correctly. Nonetheless, the Cup Tees I received are very fragile and break with just one use. I thought these were Martini Tees which last forever but I was wrong. The picture was identical to the Martini tees but they are not.

Thumbnail of user craign223
Canada
1 review
0 helpful votes
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December 15th, 2022

I was searching for a reasonably priced Scotty Cameron replacement grip. I was a bit skeptical because their price was a lot lower than others I had found. Took a week or so to get it shipped to Canada. It was just as I expected it to be.

Value
Shipping
Quality
Thumbnail of user rhondak110
Kentucky
1 review
1 helpful vote
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August 4th, 2020

I ordered an item from this company on July 17. I immediately received an email stating that they were canceling my order as they "could not verify the credit card." No one was answering the phones at the number the email told me to call so I left a message and sent a reply to the email. Got another email stating that I could either call to place the order or go online and use PayPal. Obviously calling was not an option and I did not want to use PayPal. So on July 19 the payment to them cleared my card. I finally called today and asked where my refund was and was told that the only way I can get to the billing department was via email.
I will never shop here again.

Thumbnail of user jamies133
Jamie -. – Rock Bottom Golf Rep

Hello- I’m so sorry for any confusion here. This unfortunately isn’t entirely true as I personally handled this. Your bank had flags to review the order you placed as 1 or more things in your order raised concerns per the bank. We contacted you immediately and your email server as well as our database show it was delivered to you the same day the order was placed. Since we could not verify the order with your bank the order was cancelled and please contact your bank if you are not seeing the funds in your account as we 100% did not accept the payment. I kindly provided alternatives to place a order as well. I’m sorry but it’s not our fault the bank had concerning review flags on the order & we could not verify the order with your bank. We of course want to accept all orders however we do have to maintain security of orders for our sake and our customers.

Thumbnail of user chrisl633
California
1 review
2 helpful votes
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October 30th, 2019

The Taylormade RBZ clubs are great. A very nice looking set which includes the 3 and 4 hybrids which get 5 stars! However, 3 stars for Rockbottom golf. 5 days after I placed my order they lowered the price by 15%. I contacted them about them matching the price for me and they bluntly denied my request stating that the price was lowered do to a special promotion and not because of normal price drop. What?! Oh well, they lost a customer going forward.

Thumbnail of user drewl41
New Jersey
2 reviews
0 helpful votes
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August 23rd, 2019

I have flippers for feet and this was one of the only places with 4e golf shoes. The pricing was better than any other retailer online by about $50 for the same brand, model, and size. I was pleased with the shipping and plan to buy a lot more here.

Thumbnail of user jamies133
Jamie -. – Rock Bottom Golf Rep

Hi Drew! Thank you for choosing us to shop with!

Thumbnail of user markf889
Hawaii
1 review
0 helpful votes
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March 8th, 2020

I placed my order on 2-24-2020 and UPS dropped off the club on 2-27. The box and contents were in great shape. I live on Oahu so I am not used to 2 day delivery from the mainland showing up in 2 days. The Tour Edge CBX fairway wood was out on the course the next day. Excellent club at a great price.

Thumbnail of user frankl1480
Alabama
1 review
0 helpful votes
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February 20th, 2023
Verified purchase

I ordered out a new/used putter from you guys. A description stated, as if it were almost in pristine condition, however, the screws on the bottom for the weight one of them was missing. I had to contact Callaway to get a new screw set.

The bottom of the putter looks a lot more scratched up than originally thought, but the feel is exactly what I was looking for. That being said, I guess I'll just have to deal with it. Replaced grip that was ehhh, also had to purchase a new cover, as it didn't come with one.

Thumbnail of user julieg21
California
1 review
3 helpful votes
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November 13th, 2013

They have some great deals and nice merchandise, but it is almost impossible to get an RA # if you have to return merchandise, plus they charge a 15% restocking fee unless you do an exchange, and you have to pay for the return shipping, and exchange shipping.

Thumbnail of user benw446
Maine
1 review
0 helpful votes
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October 13th, 2019

RBG has been my "go-to" for all my golfing supplies. The products are top quality.

In my last order I bought 2 used clubs. If you are buying used clubs, the cheaper they are, generally the more used they are. The clubs I bought were worn, but still very serviceable. Thank you

Thumbnail of user jamies133
Jamie -. – Rock Bottom Golf Rep

Hi Ben! Thank you so much for choosing us to shop with and for leaving us a 5 star review :)

Thumbnail of user reaganp3
California
1 review
0 helpful votes
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April 7th, 2019

Nice bag and light weight. Taylor Made golf bags are great, great colors and well made. I have bought at least 5 Taylor Made golf bags in the last 10 years, both cart bags and carry bags. When I travel I bring my cart bag, more room to carry more equipment.

Thumbnail of user jamies133
Jamie -. – Rock Bottom Golf Rep

Thanks for shopping with us!

Thumbnail of user kathrynw453
Florida
1 review
0 helpful votes
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April 13th, 2022

I bought a golf bag and golf shoes from this company. The bag was great. The shoes did not fit. I returned the shoes. They did not refund my money. They don't answer the phone or return phone calls. They don't return emails. So the shoes cost $100 and they got them back (cost me $20 to mail back by UPS). When I filed a complaint with my credit card, they offered $40 to resolve dispute. Stay away from this company!

Tip for consumers:
DON''T USE THEM. NO HUMAN CONTACT IF THERE IS A PROBLEM WITH A PRODUCT

Products used:
GOLF BAG

Service
Shipping
Returns
Thumbnail of user daveh495
California
1 review
0 helpful votes
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March 4th, 2020

Had some shipping issues, box was open and lost 2 items. Notified RBG and they replaced the items with no questions asked. The replacement items arrived within 2 days. I couldn't be more happy with their customer service.

Thumbnail of user oliverp23
Arkansas
1 review
4 helpful votes
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July 24th, 2016

I ordered something from them. Less than 5 minutes after I ordered it, I requested to cancel the order. Two days later they shipped the item and said my request to cancel the order was denied!

They explained that I could return the item after I received it as long as I paid return shipping and accepted a 15% restocking fee. Unreal.

Thumbnail of user karenj737
Florida
1 review
0 helpful votes
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February 9th, 2020

I got a great cart golf bag for a great price. It was by far the least expensive when I ordered it. However, when you see the. Low price buy it. I noticed it went up recently to the price all the other websites were asking.

Tip for consumers:
But when you see low price

Products used:
Glove it cart golf bag

Service
Value
Shipping
Quality
Thumbnail of user lenm46
Ohio
1 review
1 helpful vote
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July 24th, 2017

Rock Bottom filled my order exactly as I ordered it, they did everything they said they would when they said they would do it.
I received my order a day ahead of schedule.
I can't speak to issues others may have had, I had none!
Great experience!

Thumbnail of user jamies133
Jamie -. – Rock Bottom Golf Rep

Thank you so much for taking the time to post a positive review!
- Rock Bottom Golf

Thumbnail of user reggieb38
Texas
1 review
0 helpful votes
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December 17th, 2019

The variety of merchandise is amazing and they truly stand by their guarantee of 100% satisfaction. I was a bit skeptical while browsing their site and decided to take a chance and wasn't disappointed.

Thumbnail of user jeffg686
North Carolina
1 review
0 helpful votes
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July 31st, 2020

Rock Bottom delivered as promised, two days. (5stars) Somewhat disappointed with the irons. (3 stars)They felt really harsh, even on we'll hit shots. To be fair, my previous set does have steelfiber graphite shafts where these have steel. Gonna keep the clubs and reshaft them with steelfiber shafts. Should. E ok then.

Thumbnail of user lewist26
Illinois
1 review
1 helpful vote
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March 21st, 2019

I've never had a problem with rockbottom. Initially I was a bit miffed as the order was delayed in fulfillment for a few days, with a estimated delivery of April and I wanted the clubs before then for a golf trip. I was then surprised when they arrived this week. At the end of the day I am pleased with this purchase.

Thumbnail of user jamies133
Jamie -. – Rock Bottom Golf Rep

Hi Lewis, thank you for the great feedback & for choosing us to shop with!
Cheers,
Jamie

Thumbnail of user scottc1743
Oregon
1 review
0 helpful votes
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January 26th, 2022

They delivered as advertised. The Rangefinder I received was exactly what I wanted and the two rechargeable batteries and charger was a nice bonus. Their customer service has always been great from everything I have ordered from them. Great to buy from.

Products used:
Range Finder

Service
Value
Shipping
Quality
Thumbnail of user robertp2037
Iowa
1 review
0 helpful votes
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October 28th, 2020

TThe Hot-Z 3.5 cart bag was just the size I wanted and weighs as much as 3.5 feathers.
Plenty of pockets for gear as well as one for cold beverages. The large rigid handle on top makes it easy to maneuver from car trunk to cart. I looked at several bags but decided on this bag because of the features and price. The shipping was reasonable and super quick

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Thumbnail of user jamies133
Jamie -.
Typically responds within 3 hours

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