• Rock Bottom Golf

Rock Bottom Golf

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Overview

Rock Bottom Golf has a rating of 3.2 stars from 915 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rock Bottom Golf most frequently mention great price, customer service, and fast delivery. Rock Bottom Golf ranks 1st among Golf Clubs sites.

  • Returns
    46

This company responds to reviews on average within 3 hours

Positive reviews (last 12 months): 0%
Positive
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Neutral
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Negative
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How would you rate Rock Bottom Golf?
Top Positive Review

“Love the deals@ RBG”

Mark P.
3/14/19

Once again RBG comes through! Purchased a "like new" title product came with head cover and wrench (not to many companies do this). Also picked up a wedge set for 50% off, really happy we crossed paths. Very happy shopper and I will be back soon!

Top Critical Review

“Terrible return process”

E M.
8/15/24

The return process involved their customer service department writing smug insulting emails when I asked to return a non conforming order. No one should be insulted this way. Terrible customer service. I am NOT going to give them any more business. When they send out the wrong product the least they could do is be professional about the return. Nope, not professional- they were horrible.

Reviews (915)

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Reviews that mention popular keywords

customer service (96) rock bottom (225) golf balls (52) phone number (8)
Thumbnail of user mikea1115
Arizona
1 review
0 helpful votes
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November 1st, 2019

My order was handled very professionally. It arrived on time, in fact was several days early. I would not hesitate to order more from this company. Thank you again for your service. Mike A.

Thumbnail of user barbarab954
Michigan
1 review
0 helpful votes
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November 26th, 2019

Fast and efficient service. I purchased the ladies M 1 wedge for myself. My husband kept using it on our golf rounds. So for Christmas here you go husband, one of your own.

Thumbnail of user dennisj172
Pennsylvania
1 review
0 helpful votes
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September 9th, 2020

Their customer service is not horrible, it is non existent. Don't try to return anything they simply ignore u. My one and only purchase from them. Do yourself a favor buy from somewhere else

Thumbnail of user jamies133
Jamie -. – Rock Bottom Golf Rep

Dennis I’m so sorry you had a bad experience. Our rating is over 99% positive though and I assure you we do not ignore emails / calls. I’m happy to look into your inquiry if you need assistance. Kindly provide your order number so we can do so.

Thumbnail of user dano163
New York
1 review
0 helpful votes
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March 23rd, 2020

My first order couldn't have went smoother. Saved a ton of money and communication was great throughout the entire process! Will be ordering all my golf needs here.

Thumbnail of user johnm5928
Illinois
1 review
0 helpful votes
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October 21st, 2020

RBG IS, IMHO, BY FAR THE BEST ONLINE SELLER OF GOLF EQUIPMENT, BALLS AND EVERYTHING NEEDED TO PLAY THIS BEAUTIFULLY ANNOYING GAME THE CALL "GOLF"!
AND NO. IT IS NOT AS EASY AS THE PROS ON THE TV BOX MAKE IT LOOK. BUT, TRY IT ANYWAY! AND BUY YOUR GEAR FROM THESE GUYS.
A. GREAT CUSTOMER SERVICE
B. TIMELY DELIVERY
C. USED CLUBS MOST OFTEN IN BETTER CONDITION THAN ADVERTISED.
D. 90 DAY $$$$ BACK GUARANTEE!

Thumbnail of user xavierg58
Arizona
2 reviews
0 helpful votes
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June 21st, 2021

I always check this site first before making a major purchase. Incredible deals, fast shipping & exceptional customer service; I highly recommend Rock Bottom.

Tip for consumers:
Get on the mailing list. Many specials.

Products used:
Golf accessories.

Service
Value
Shipping
Returns
Quality
Thumbnail of user caseyj38
Washington
1 review
0 helpful votes
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December 9th, 2019

I recieved my new M-4 D driver on time just as advertised! I haven't had a chance to hit it yet but my order was everything Rock Bottom Golf promised! Thank you!

Thumbnail of user drewk31
Texas
1 review
0 helpful votes
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June 26th, 2019

First off. I would like to say I have purchased several items from Rock Bottom and have been totally satisfied. I decided to trade in some clubs when I saw the promotion of an additional 50% off on store credit. I sent in an email even confirming how the program worked and was told that if the STORE CREDIT says $40 that I would get an additional $20 of STORE CREDIT on top of that. Hahaha. What BS! Whatever the value says on the site is ALL you will get. Don't believe that misleading promotion! Trade your clubs in to Golf Galaxy or somewhere local instead of wasting your time sending it to them. You can get better value trading in clubs elsewhere and don't be mislead by that BS 50% additional promotion.

Thumbnail of user jamies133
Jamie -. – Rock Bottom Golf Rep

Hey Drew- We are not following what you are upset about, you DID get the add't bonus on top of the trade in credit. Both Adam & Ryan from CS explained this to you as well as shown you the screenshots. I am sorry for some reason you thought you would get an add't 100% on top of the trade in value but as listed on the trade site, it was a 50% bonus, not 100% bonus.

Thumbnail of user ralphb169
Arizona
1 review
0 helpful votes
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January 22nd, 2020

Received items as ordered & I'm very satisfied. Have recommended your company to others. Will look in the future again when any items I'm looking for are needed. Thank you.

Thumbnail of user richarda2495
Massachusetts
1 review
0 helpful votes
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May 11th, 2023
Verified purchase

I don't believe you should charge $10.00 to return shoes that were too small. I would not have purchased them. This day and age of internet shopping that surprised me.

Thumbnail of user jamess3009
New Hampshire
1 review
0 helpful votes
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April 14th, 2020

Fairway wood arrived today nicely packaged, original packaging, and exactly as advertised. My first purchase from RBG and would not hesitate to recommend them or use them in the future.

Thumbnail of user markj2067
Georgia
1 review
0 helpful votes
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April 14th, 2023
Verified purchase

I have made several purchases from Rock Bottom Golf and each time my items have arrived quickly and in good condition. Not only that but the prices are terrific!

Thumbnail of user dakotah24
Michigan
1 review
0 helpful votes
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June 24th, 2020

Everything went smoothly the people at rock bottom kept good contact with me and everything arrived when they said it would. Some stuff even arrived sooner then I expected

Thumbnail of user robertt1423
Louisiana
1 review
0 helpful votes
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July 27th, 2020

Great online experience nice selection of golfing equipment at discount pricing. Enter your looking for anything golf related make for you check here first pricing is hard to beat.

Thumbnail of user jamies133
Jamie -. – Rock Bottom Golf Rep

Great to hear! Thank you Robert!

Thumbnail of user craigf328
Australia
1 review
0 helpful votes
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February 18th, 2022

Received my Bullet B52 Driver as ordered
Delivery time to Australia was super fast
Have used the Driver in each round of golf and am very satisfied with its performance
The price was far better than spending 2 or 3 times on a Top branded club and just as good
Quality appears to be good only time will tell
Happy to recommend this Driver

Products used:
Bullet B52 Driver

Service
Value
Shipping
Returns
Quality
Thumbnail of user larryc646
Arizona
1 review
0 helpful votes
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November 25th, 2020

Received order on time, products were exactly as advertised and worth every penny. I will use RBG the next time I need golfing items for our golf club.

Thumbnail of user richardf666
Texas
1 review
0 helpful votes
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April 23rd, 2020

Ordered a new Callaway Rogue driver and a 'just like new' TaylorMade M-6 fairway wood. Both were in flawless condition, the prices were the lowest I could find anywhere and delivery was less then 72 hours from the time I placed my order. Thanks RBG!

Thumbnail of user samuelg235
Massachusetts
1 review
0 helpful votes
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May 4th, 2021

Entire golf set came within a week and all were set to standards as given. I love my clubs and was really hard to find a price that beat them without exhausting quality.

Products used:
Driver, iron set, putter, and golf bag

Service
Value
Shipping
Quality
Thumbnail of user williamh4398
South Carolina
1 review
0 helpful votes
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February 7th, 2023
Verified purchase

Products are first quality with very good customer service. It's easy to buy on line when you get the items you want and the merchandise is excellent!

Thumbnail of user johnh2066
Ohio
1 review
0 helpful votes
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June 4th, 2019

Very good prices. Item was packaged very well. And although I returned the clubs, it had nothing to do with the company. Definitely will buy something again.

Thumbnail of user jamies133
Jamie -. – Rock Bottom Golf Rep

Thanks for shopping with us!

Thumbnail of user daveg205
Rhode Island
1 review
1 helpful vote
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February 9th, 2019

On time, exactly what I ordered. I have purchased a load of stuff from Rock Bottom especially when I run 2 tournaments a year. They are my "go to web site" for golf.

Thumbnail of user jamies133
Jamie -. – Rock Bottom Golf Rep

Hi Dave! Fantastic to hear, we're definitely glad we can provide items to meet your golfing needs! Thank you so much for choosing RBG to shop with!

Thumbnail of user grante26
Australia
1 review
0 helpful votes
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July 31st, 2020

Always terrific to deal with - just wish that the Aussie dollar could climb a bit higher so that we don't lose too much in the exchange rate! Thanks guys for a great service.

Thumbnail of user mikek701
Wisconsin
1 review
0 helpful votes
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May 9th, 2020

Very pleased with the accuracy, quality and speed of my recent order especially considering there was personalized items in the order. Will use Rock Bottom Golf again!

Thumbnail of user bobr1087
Connecticut
1 review
0 helpful votes
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August 7th, 2023

I received my order in a timely manner. The Callaway 3 wood described as "New" was just that! Great price and it was better than expected. The pricing on the shorts and shirt keeps me coming back.

Thumbnail of user chuckb162
Louisiana
1 review
0 helpful votes
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June 17th, 2020

Bag is well made for the price looks good no complaints got to me on time time will tell the rest to how long it last but for the money if I'd get two years out of it I'd be more than happy

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Thumbnail of user jamies133
Jamie -.
Typically responds within 3 hours

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