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Rock Bottom Golf has a rating of 3.2 stars from 915 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rock Bottom Golf most frequently mention great price, customer service, and fast delivery. Rock Bottom Golf ranks 1st among Golf Clubs sites.
This company responds to reviews on average within 3 hours
Once again RBG comes through! Purchased a "like new" title product came with head cover and wrench (not to many companies do this). Also picked up a wedge set for 50% off, really happy we crossed paths. Very happy shopper and I will be back soon!
The return process involved their customer service department writing smug insulting emails when I asked to return a non conforming order. No one should be insulted this way. Terrible customer service. I am NOT going to give them any more business. When they send out the wrong product the least they could do is be professional about the return. Nope, not professional- they were horrible.
Every company will get a positive review when things 'go right'. It is when things go wrong, or there is an error, that truly defines the values that a company upholds in their response. I ordered a new driver along with a new staff bag. When the shipment arrived, the staff bag was perfect! Loved it! The surprise was when I opened the box with the new driver... all that was in the box was the shaft and the adjustment tool. The club head was not in the box! I immediately contacted their customer service center. The gentleman apologized and overnighted a completely new driver to my home (this time the club head came with the shaft :) ). They trusted me to return the original shipment and provided a shipment label for me. Bottom line, errors happen. Regardless of the business or industry, 'stuff' can go wrong. When this happened to me, Rock Bottom Golf stepped up to the plate, immediately correcting the shipment, and did it in a professional and extremely quick manner. I will continue to use them for my future golf purchasing needs. Well Done.
Products used:
Golf Club, Golf Bag
Every thing looks great, and I love the Flag bag. Can't wait for my friends see it, cuz I was in the military ( NAVY 60 - 63 that is one of the reason I wanted it... PS. The head cover for golf bag somebody was saying it was BLACK,, they are WRONG its BLUE!
Purchase was an amazing experience. It was the Loudmouth golf ball shirt and it's never in stock anywhere and they had it! Fast shipping and great communication!
Tip for consumers:
Do not hesitate to do business with this company
Products used:
Golf Shirt
Bought and paid for 216 Titleist AVX... FAIR condition balls and I will say for that kind of a purchase you'd
Think they would be all in fair condition but let me tell you out of 216 there were 21 that were well below FAIR condition and 8 of them that were so ugly I wouldn't even give them to the driving range just a warning to others before you purchase. ROCKBOTTOM after writing them SAID they want me to send all back like it's my fault... let's
See I think they should have... BETTER QUALITY CONTROL what do you think?
King Cobra driver came within a few days and looks to be exactly what I ordered and at a very good price. Very easy transaction and I would recommend them.
I have not walked in the shoes, but the quality and the sturdy foot bed seems to be solid. I always have one or two soft type shoes to walk the course in. I'll be trying these out next summer.
Very satisfied with Rock Bottom Golf. Delivered my purchase on time & was very exactly as described. Rock Bottom communicated with me during the entire process!
I love shopping at rock bottom. The prices are right, the delivery is quick and I always receive the item I wanted in a better condition that I expected.
Purchased a club for my son who plays golf weekly and he is very happy with the club. Especially commented on the look of the club and the grip. Great selection and fast delivery.
They have a Labor Day Sale going on. I have been trying to get a response on a question I had about one of their products. No answer means their company doesn't care about their customers.
Roy go to our website FAQ page, you will see BUSINESS HOURS ARE M-F 9A-6P EST EXCLUDING HOLIDAYS. Today is a national holiday that is in observance. This feedback is totally unfair and undeserved, it is a holiday so yes we do observe that as most Americans do.
If you have a question email in and someone will return your email tomorrow when we return to work or call us during business hours at 877 540 4653
I placed my order on a Sunday and I received it 4 days later. I received my order 11 days ahead of schedule how can you beat that. Keep it up Rock Bottom Golf you may have found a customer for life!
As usual, Rock Bottom underpromises and then over delivers. Got the King Cobra Driver I wanted at a discount price and it arrived two days earlier than promised.
Found the shoes I was looking for on sale and ordered them. The process was quick and they arrived in just a couple days. I was quite pleased with the experience.
I've been using rockbottomgolf.com for several years and have been extremely happy with their product line as well as their level of service. Keep it up Scratch!
Great product and very efficient service - thank you. Thoroughly recommend this retailer for the procuct range and customer service is second to none!
New Zealand satisfied customer.
Products used:
BagBoy Revolver golf bag.
This is Rock Bottom Golf. I loving shopping online only for shipping. I loving this woman polo shirt. Color is: Teal. That it for now. I'm hearing impaired.:-)
Tip for consumers:
No tip
Products used:
Woman polo shirt. Color is Teal.
Purchased a Golf Buddy Voice 2. It did not work well. I was told I could not exchange it because it was used. I guess they don't stand behind the products they sell.
Very nice golf bag, sharp, functional. Lots of storage, light, well made. Works esp well with Bag Boy push carts with locking in mechanism. Finally a nice push cart bag!
Order handling was superb. And the price was spectacular... the right shoes, in my size and in stock. It was a very easy process. Can't wait to do it again.
Tip for consumers:
know your width for shoes. make sure you get the right size and width...
Products used:
Shoes.
Found a pair of shoes and a hat online for a great price. Orders them and they shipped out in a timely manner and were received. Great pricing and good shipping service.
I traded in my irons and received a great price for store credit. I purchased a golf bag, 4 golf gloves, golf towel and a t- shirt. All were of great quality and shipped in a timely manner.
Tip for consumers:
All procedures and products were laid out very well.
Products used:
Golf bag, golf gloves, golf towel and tee shirt.
I ordered ad received this bargain bag within a week. This bag was exactly as ordered. I expect to use Rock Bottom Golf again when I order golf equipment.
These golf shoes fit great, so I bought two pairs, the price is unbelievable for the quality of the shoes, if you need some great golf shoes you should give these shoes a chance, you can't go wrong.
I placed my order with Rock Bottom Golf and received it 2 days later. The product was exactly what I expected. I will continue to buy all of my golfing gear at Rock Bottom Golf!
So great to hear this! Thank you
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