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Rock Bottom Golf has a rating of 3.2 stars from 915 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rock Bottom Golf most frequently mention great price, customer service, and fast delivery. Rock Bottom Golf ranks 1st among Golf Clubs sites.
This company responds to reviews on average within 3 hours
Once again RBG comes through! Purchased a "like new" title product came with head cover and wrench (not to many companies do this). Also picked up a wedge set for 50% off, really happy we crossed paths. Very happy shopper and I will be back soon!
The return process involved their customer service department writing smug insulting emails when I asked to return a non conforming order. No one should be insulted this way. Terrible customer service. I am NOT going to give them any more business. When they send out the wrong product the least they could do is be professional about the return. Nope, not professional- they were horrible.
Not much to say. Product was delivered as promised and the purchase experience was superb. Thank you for great price too!
I placed an order on November 27th and was given a "guaranteed" delivery date of December 14th. Once December 14th came and went I tried to find a customer service number, however RBG only has email. After sending 3 emails and contacting them via social media, I finally recieves a response on December 20th.
The only reason we order from RBG was for the delivery date. We has a Christmas party and then was going to be out if town until January 3rd. On December 20th I got a email stating they (RBG) had sent another item. If they would have taken the time to actually speak to me they would have known I would not be at the address and since I was out of town I would have liked a refund.
When I contacted RBG to let them know throat pur security cameras did not show any package delivered and that I want a refund because the item was no longer needed, I was told take it up with UPS.
Have ordered before, and like this order very pleased with everything I purchased and received in a timely manner.
Thanks Don!
Tried to order a set of Taylor Made m2, and some other items, should have been no big deal however after placing order they tell me my card needs manual validation (have never had this happen before) ok. This was on a Friday so Monday comes and I receive an email telling me they want the phone number for my bank, ya thats not happening but they inform me I can call them directly, so I do 3 times. They give you a recording that says someone will return your call within 4hrs. NEVER DID I RECIEVE A CALL BACK. Meanwhile the funds are already pending withdrawal and being held on my account, so I email one more time explaining that we need to get this resolved so my clubs and other stuff can ship. I receive an email back telling me they canceled the order. The order total was $993.00 not a large amount, but hey Ill take my business elsewhere. I ended up finding my clubs locally for about $40.00 more with no headache. Moral of the story for the money this company is not worth the headache, buy local and you'll be happier.
We are sorry you were unhappy with this order. We do have high security measures and that is to protect our customers and maintain high levels of security. When a order is placed the payment processor pings your bank, your bank then returns the results to us. If the bank returns any part of the order as flagged (for example the AVS or CVV does not match) we do take the extra time to review the order.
We definitely do return all emails and calls within 4 business hours (M-F 9am - 6pm est). The information we request is not secured information. We requested your banks toll fee 800 phone number which again is not secured information.
Merchant verification checks are standard and routine. It’s just our way of maintaining e-commerce security and to protect ourselves as well as our customers because we do care a great deal and if a order is flagged we must ensure it’s a safe order to process.
Is a pleasure to deal with rock bottom they stand behind products and returns They back up what they say it is a pleasure to deal with them And Stand behind their products
Thank you Bert!
A few days ago I attempted to place a 9 item order with RBG from my home PC for the first time. I liked the site, their prices and choices.
Surprisingly when I clicked on "Proceed to Payment" a security warning popped up from my computer to not proceed due to an RBG phishing attempt. Thinking / hoping it was an error I used another browser with the same result and finally my work PC to see if it was computer related vs. software caused; I couldn't believe it. Needless to say I never placed my order because I received a similar message from my work PC as well.
Given the reviews about overcharging I have seen since, I thought that I should at least mention my experience so people can at least make certain they have their security software active when placing orders with any site.
To be fair, I did attempt to call RBG, but its just an endless loop saying it will take a few minutes before you can leave a message and they'll call you within 4 biz hours, but I was never given the opportunity to actually leave a message.
I truly hope RBG is 100% legit, but I'm not going to override my security software to verify either way.
Hello W. B-
We are a company who has been in business for about 20 years, there is not any security issues or phising done on our site. What most likely occurred was the credit card info you entered did not 100% match what your bank had on file therefore the payment was rejected. To maintain our top notch security protection that not only protects us but more importantly it protects our customers, we do have cart setting where customers card info must fully match what the bank has on file, otherwise it's rejected. There is a pop up message that details this when payments are rejected at checkout.
You always have the option to pay via PayPal also. PayPal bypasses credit card security checks.
In regards to the phone calls. Our voicemail system is working properly, customers are put on hold for 2 minutes, if all CS reps are busy helping others at that point, that's when it will go to voicemail. You can always email us also at scratch@rockbottomgolf.com.
Cheers,
Jamie
Rock Bottom Golf
I was looking for a 5 hybrid to match my set & found exactly what I wanted. Delivery from the USA to New Zealand was far quicker than I expected Very happy with my purchase.
Rock bottom is one of my favorite sites they have many options at really unbeatable pricing. I will continue to order many golf items from here
Tip for consumers:
Check back constantly never know what's going to be up the next day
Products used:
Golf balls, golf shirts, golf shorts everything I have gotten from this site has been very good quality. The Etonic and Slingo shirts have been used alot very breathable in the 100 degree days
I've been buying from Rock Bottom Golf for years now and not only do I get great deals, if I ever have issues with damaged items they always respond promptly and quickly resolve the issue.
Hey Scott- Thank you for the feedback & the nice customer service shout out! We truly value you as our customer and are always here to help if you need it! Cheers ~
Clubs arrived on time as described at a great price. This company seems to truly appreciate my business and they work hard to maintain customers.
Hi Geoff- You got that right! It starts at the top from our owner and trickles down to every employee here; we truly value our customers and will do what we can to show that to them by pricing items lowest we can, to helping out if a customer has golf questions or problems with their order. Thanks so much for choosing us to shop with & for the 5 star review!
Cart is great and came perfect but does not fit my needs. Printed return slip and shipped back UPS. Very happy with Rock Bottom golf.
Tip for consumers:
Great company in every way.
Products used:
Have purchased used golf balls mostly. This was a cart which was perfect but didn't fit my needs so I returned it.
Very happy with this Puma jacket. Warm with a base layer at 45 degrees Light & comfortable. Might want considering sizing up. Would recommend.
Great service as always. Will be using you guys again. Still looking for some be new irons just haven't found witch name brand I want yet.
Clubs arrived on time. The set of Tour Edge 470 looks great. I have not had a chance to swing them since I live up north.
The prices are great, no surprise charges, shipping was super fast and loved the amount of products. Guaranteed I will be shopping here again.
I can always count on Scratch to get it right!
Have done business with Rock Bottom for years now and have not been disappointed yet.
I have ordered several times, always good quality and fair pricing. Only problem I've had is the ordering process. I wish it was easier!
I purchased golf balls and was surprised at the speed in which they were delivered. I will be ordering from this company again.
HORRIBLE CUSTOMER SERVICE! I ordered something for my daughters Birthday and it is incorrect, they will not do anything about it. I have referred several people to this place but never again.
I believe this was fixed if my memory recalls correctly. If not, please provide your order number so we can look into it further.
Shoes fit well and were very comfortable. Received them in a timely manner. Would do business with Rock Bottom Golf in the future
Thank you Sam!
Service was great. Received product in NZ within time frame stated. I cant be any happier than that. Cant wait to hit them!
Hey George! Great to hear, thanks for the positive feedback & shopping with us!
Great service and communication through email every Step of the way from order to delivery. Product was new and exactly what I ordered!
That's so great to hear Ron! Thank you for selecting us to shop with & for this 5 star review!
I ordered Calloway golf shoes and RBG golf gloves. Received them in good order. Very happy with both. Will buy from here again.
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Hi Rebekah - We actually show our emails were delivered to your mailbox but please ensure we are on your safelist so you get our emails. I have been informed a member of CS handled this but please do contact us if you feel the resolution is not complete. Our number is 877-540-4653.