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Rock Bottom Golf has a rating of 3.2 stars from 915 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rock Bottom Golf most frequently mention great price, customer service, and fast delivery. Rock Bottom Golf ranks 1st among Golf Clubs sites.
This company responds to reviews on average within 3 hours
Once again RBG comes through! Purchased a "like new" title product came with head cover and wrench (not to many companies do this). Also picked up a wedge set for 50% off, really happy we crossed paths. Very happy shopper and I will be back soon!
The return process involved their customer service department writing smug insulting emails when I asked to return a non conforming order. No one should be insulted this way. Terrible customer service. I am NOT going to give them any more business. When they send out the wrong product the least they could do is be professional about the return. Nope, not professional- they were horrible.
They took great care of us and got us our shirts for the school golf team.
I was able to search for exactly what I needed, prices are great, fast delivery!
I quickly received the clubs and they are great! Look, feel, and quality is good.
Its very easy to order from Rock Bottom Golf use them all the time for my golf needs.
I bought the sale item of Etonic Golf Shoe and I am very pleased with the great price and the quality of the product.
Best golf equipment, accessories, apparel, and any other need for your golf enjoyment may be obtained from ROCK BOTTOM GOLF!
Great service guys! Received as expected, felt like a got a decent deal, thanks
Placed an order online yesterday for a new driver which stated free same day shipping. Totally get that with the issues we are facing as a country that same day shipping was unlikely. I emailed this morning just to get an update on the order and man did i open a nasty can of worms. Jamie who claims to be the director immediately ripped in to me about the state of the country and their company. How they will ship when they can, i paid for economy shipping so i'll get it by 5/11 and so forth. I requested to pay for faster shipping and again was belittled and told NO.
Response By Email (Jaime) (04/28/2020 02:04 PM)
Hello
You ordered economy shipping sir so no we will not upgrade your shipping or refund you. The order is still on track to be delivered on time. You selected this method and that is when it will be delivered (Economy Shipping Delivered On Or Before Mon, May 11). That is what you confirmed in the order.
If you wish to cancel the order and be refunded, I can see if it is still able to be cancelled but I am sorry we cannot just give you free shipping or expedited. The order is not late and we do have until 5/11 to make delivery per the method you selected.
Customer By CSS Email Customer (04/28/2020 02:08 PM)
WOW... ditch the attitude! I asked for the upgraded shipping and agreed to pay for it. Please take a second look before you bite my head off. At this point with an attitude like that i'm truly tempted to take my order elsewhere.
Response By Email (Jaime) (04/28/2020 02:19 PM)
Hello- There is no attitude sir. I am explaining facts. I am the Director of the departments here and I am sorry if my email came across as anything other then me professionally providing the facts of the situation our company is in, the hard work we are putting in to get orders processed daily, and the status of your order.
If you want your order cancelled, I can look into being able to get that done for you. Just let me know.
It is very important for all to remember we are in a state of emergency and businesses and employees are greatly impacted. We are working nonstop to answer customer emails, ship orders fast, and keep satisfaction high however remember we now have reduced workforce, reduced labor hours, extreme high setting at the warehouse per state regulations now in place, etc. This is all on our website also as a FYI to customers.
If you read my email, nothing in it was rude. I was simply explaining the order did not ship and no we will not refund you as you selected economy shipping and we will not upgrade a order that is not late.
Regardless, I will call you but I cannot do so until after 4:30 pm EST as I have meetings and am helping a multitude of other departments and customers. Let me know if 4:30 works and I will call you then to reiterate this.
Tip for consumers:
GO ELSEWHERE!!!!
Great prices and arrived on time never an issue with rock bottom the hats look great and fit well.
Great clubs. Got them out on the course yesterday. Look and feel great!
My order was cancelled and the excuse was an error on their part.
I must admit that I was a it nervous about using these guys. Now I recommend them any chance I can!
Very good transaction. Products arrived in 2 days as advertised. Good prices!
Ordered ahead of time and received it 1st week it was released
I LIKE THE RBG GLOVES THEY FIT GREAT AND THE PRICE IS ALSO GREAT. THE DISCOUNT THEY OFFER ON QUALITY BRAND NAME SHOES IS ALSO A FANTASTIC DEAL.
ON TIME DELIVERY. I know they will be the best clubs that I have ever played. I will be ordering more golf clubs from Rock Bottom Golf in the future.
Hi Billy- positive reviews like this really do make our day! We truly do try hard day in and out to have customers satisfied with their purchases and experience of shopping with Rock Bottom Golf!
Thanks so much for shopping with us and for taking the time to leave this review!
Whatever, I order it's delivered quickly. I
Also get great prices.
Selection is good,delivery is timely easier than going to a store
Easy ordering, quick delivery, products are just like they are described.
Good price and the clubs were delivered on the day they were supposed to be!...
Thanks Eric!
Easy to order and quick delivery would order again
Price was great. Service was great. Great experience.
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Hello all- We were answering the customers email. He demanded a free shipping expedited upgrade and full shipping refund. The order was not late in shipping. He selected ECONOMY shipping for delivery on 5/11. The order was not late, however the customer demanded that and I nicely explained we could not do that. Then he threatened social media to which I replied. He asked for the order to be cancelled and I nicely and promptly replied to all emails and cancelled his order with an immediate refund per his request. I am not sure why this customer is so upset and intent on causing this uproar, we tried to resolve it amicably however nothing was satisfactory. The email string that was not posted is below as we did handle this very fast and professionally.
Greetings,
Again I am sorry if you feel my emails are in any way snarky or rude. I have reread them and I do not see any sort of rudeness in them. I only see my explaining the situation and have done so in a manner that is factual and giving you very fast and timely responses. We will be happy to reply to any negative media posts with the email strands to show what was replied and the reasoning behind it. Threats of social media are really not needed but of course as a company whom cares about our customers we will reply to them with the case at hand and how it was handled.
I am very sorry you are so upset, and would have called you but you are now saying not to call therefore I will obey you wishes. The order is fully cancelled per your request and the email strand is noted in the account network.
If we can assist with anything else just let me know. I hope you have a blessed day and stay safe.
Cheers,
Jamie
Customer Channel: CSS EmailCSS Email 04/28/2020 02:28 PMJosh Perkins,
Please cancel my order and i will take my clearly under appreciated order elsewhere. Every single one of your emails has been snarky and rude. If you think otherwise then there in lies the issue. I made a simple inquiry about the status of my order and immediately you dive into me about the state of the country and your company. I work for a major cruise line and trust me i'm well aware of the current situation. We've cancelled hundreds of cruises and left millions of guests with no vacation. Trust me well aware of what's going on. I also work at a gas station to make ends meet so would consider myself front line when it comes to the happenings of the world. In either job would i never think of providing the service this email chain has provided. Don't bother calling as i work tonight and will just kick you to voicemail either way. Your lack of professionalism has costed you an order and countless future others. I will also be taking to any social media outlet i can and sharing my story and this email chain.