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Rocket Lawyer has a rating of 4.8 stars from 2,896 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rocket Lawyer most frequently mention customer service, free trial, and legal documents. Rocket Lawyer ranks 1st among Legal Documents sites.
Proactively asks for customer feedback
My experience with Rocket Lawyer has been very good. The deed forms that I used were easy to use and well done. I suggest the following changes to the form. 1) Change the "Mail Tax Statements To" info to show somewhere else on the the form instead of creating a blank page with only the mailing info. 2) Add an "Additional Provisions" section. (3) The Grantor Acknowledgement page spacing for signature lines needs to larger to accommodate normal size writing and signatures. I will use Rocket Lawyer for any future legal items.
CAUTION: This company is a scam. They let you register, don't give you access to anything within the first 7 days of trial and then (when you think the registration was unsuccessful) suddenly start collecting. You can only cancel via the account, but they don't send an email with a password and the password reset doesn't work well either. If you try to cancel by e-mail, you are deliberately sent from pillar to post. After several complaints, no solution is offered and they continue to insist that the invoice must be paid. The positive reviews on the various websites seem to be fake. Often the reviewers have only posted 1 review. My advice: DO NOT do business with this company and stay far away from them.
Rochelle was able to answer all my questions, and showcase the benefits of Rocket Lawyer services.
Forms were easy to create simply by answering questions which auto-populated the document needed.
Hello Carrie,
We appreciate your review and glad you're enjoyed the service! Have a wonderful day.
Andrew helped me out and answered all my questions without issue. Thank you!
Hi Brandon,
We appreciate your review and glad you're enjoyed the service! Have a wonderful day.
This experience was amazing. Thank you for your Fantastic service today.
Hello Camille,
We appreciate your review and so glad that you've had a positive experience with our service! Take care.
Representative was patient and very knowledgeable. She solved my problem promptly.
Hi there Howard,
We're so glad that you've had such a great experience with one of our representatives and appreciate your review! Please let us know if you have any questions or concerns at this time by emailing us at customeroutreach@rocketlawyre.com. Take care!
Needed a quick contract got it and was all finished, wonderful customer support as well
Hi Machelle,
Thank you for taking the time to leave us a review, we greatly appreciate it! If you have any questions or concerns at this time, please email us at customeroutreach@rocketlawyer.com. Have a great day!
The representative was very kind, courteous and helpful.
Hey Dennise,
It's awesome to hear you've had such a positive experience with our customer service and appreciate your review! If you have any questions or concerns at this time, please email us at customeroutreach@rocketlawyer.com. Have a great day!
The legal templates were easy to use and fit my needs for a general contract.
Hello Janine,
So glad you've enjoyed our service, we're happy that you're happy! If you have any questions or concerns at this time, just send an email to customeroutreach@rocketlawyer.com. Have a wonderful day!
Excellent service My issue was handled quickly and efficiently
Hello Lynda,
Thanks so much for leaving us a review, we're happy to hear you've enjoyed our service! If you have any questions or concerns at this time, just email us at customeroutreach@rocketlawyer.com. Take care!
Met all my expectations! Rochelle was very helpful also
Hello Cynthia,
It's wonderful to hear about your positive experience and we appreciate your review! Have a great day.
Dru took just a few minutes to solve my issue. Very professional.
Hi Christy,
So glad you've had such a positive experience with our customer service, that is great! Please let us know if you have any questions or concerns at this time by emailing us at customeroutreach@rocketlawyer.com. Have a wonderful day!
I found the specific docs for Alaska, very well done and complete.
Hey Dolly,
It's awesome to hear you've had a positive experience with our service and appreciate your review! Take care.
Very helpful and friendly they really helped me out a lot.
Hi Barbara,
We're happy to hear you've had a positive experience with one of our representatives and appreciate your review, take care!
She was very responsive and answered my questions really good
Hey Simona,
Thanks for taking the time to leave us a review, we're happy to hear about your positive experience with one of our representatives! If you have any further questions or concerns at this time, just email us at customeroutreach@rocketlawyer.com. Take care!
Dru was quick and made things right. She provided great customer service. Very impressed.
Hey Vito,
It's so great to hear that you've had such a positive experience with one of our representatives and appreciate you taking the time to leave us a review! Please don't hesitate to email us at customeroutreach@rocketlawyer.com with any questions or concerns. Take care!
Could not find a way to cancel trial but got phone number from credit card billing.
Hello Gary,
We're sorry that you had trouble downgrading (cancelling) your membership. Members can cancel their membership through their account details while logged into their account. If you need further assistance at this time, please email us at customeroutreach@rocketlawyer.com. Take care!
Thanks Tucker for letting me laugh with you. Great call over all
Hey Chrystal,
Thanks so much for your review, we're happy to hear you've enjoyed your experience!
Linda handled my request with the utmost professionalism and courtesy.
Hello Gay,
We appreciate your review and glad to hear you've had a positive customer service experience! Take care.
It was nice service by Lauren about down grade the plan and she gave 2 months credit
Hi Alpesh,
Thank you for your review, we are happy that you're happy!
Jojo was professional, kind, knowledgeable, and efficient. I appreciate the speedy support.
Hi Blairr,
We're glad to hear about your positive experience and thanks for your review!
She was very helpful and an asset for your company.
Hey Daryl,
Thanks so much for your feedback regarding your experience, we really appreciate it! Please don't hesitate to email us at customeroutreach@rocketlawyer.com with any questions or concerns at this time. Thanks again!
Dry took care of my request very efficiently. Really appreciated her help. All is good.
Hello Catherine,
We appreciate your review and great to hear you've had such a positive experience with one of our representatives! Please let us know if you have any further questions or concerns at this time by emailing us at customeroutreach@rocketlawyer.com. Thanks so much!
Quick, Professional and Good Job. My first time experience Was wonderful.
Hello Vancella,
We're really glad that you've enjoyed our service and appreciate your review! Please let us know if you have any questions or concerns at this time. Thanks!
Gain trust and grow your business with customer reviews.
At Rocket Lawyer, we believe everyone deserves affordable and simple legal services. Since 2008, we've helped millions of families and small businesses take care of their legal needs so they can focus on what really matters. From free legal documents and business incorporation to discounted rates with outstanding attorneys and corporate benefits, we're there to help every step of the way.
Hello Mervyn.
We appreciate your review, thanks so much! Have a wonderful day.