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Rocket Lawyer has a rating of 4.8 stars from 2,896 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rocket Lawyer most frequently mention customer service, free trial, and legal documents. Rocket Lawyer ranks 1st among Legal Documents sites.
Proactively asks for customer feedback
My experience with Rocket Lawyer has been very good. The deed forms that I used were easy to use and well done. I suggest the following changes to the form. 1) Change the "Mail Tax Statements To" info to show somewhere else on the the form instead of creating a blank page with only the mailing info. 2) Add an "Additional Provisions" section. (3) The Grantor Acknowledgement page spacing for signature lines needs to larger to accommodate normal size writing and signatures. I will use Rocket Lawyer for any future legal items.
CAUTION: This company is a scam. They let you register, don't give you access to anything within the first 7 days of trial and then (when you think the registration was unsuccessful) suddenly start collecting. You can only cancel via the account, but they don't send an email with a password and the password reset doesn't work well either. If you try to cancel by e-mail, you are deliberately sent from pillar to post. After several complaints, no solution is offered and they continue to insist that the invoice must be paid. The positive reviews on the various websites seem to be fake. Often the reviewers have only posted 1 review. My advice: DO NOT do business with this company and stay far away from them.
Had to makes some documents and rocket lawyer was a good choice!
Brittany was very helpful and provided great customer service!
Hey Jessica,
Thanks so much for your review, we're glad to hear about your positive experience! Take care.
Linda was amazing. Friendly patient knowledgeable!
Hello Susan,
It's wonderful to hear about your experience, we're happy that you're happy!
Easy to navigate their website. Way better prices than Legalzoom.
Hello Matthew,
Thanks so much for your review, it's greatly appreciated! If you have any questions or concerns at this time, just send an email to customeroutreach@rocketlawyer.com. Take care!
Quick, knowledgeable, offered special promo. Kind.
Hey Ashleigh,
It's wonderful to hear your experience was a positive one and appreciate your review!
Courteous services, fast response. Enjoying the experience.
Hello James,
We're glad to hear your experience with our customer service was a positive one and that you enjoyed our service! Take care.
Linda was friendly and professional. Took care of my concerns immediately
Hi Elizabeth,
We're so glad that your experience with our service has been a positive one, that is great! Take care.
Great Experience, Randy was very helpful. I will definitely use in the future.
Hey Nicole,
We appreciate you taking the time to share your feedback and glad that you've enjoyed our service overall. Please let us know if there's anything else we can do to assist you by emailing us at customeroutreach@rocketlawyer.com. Thanks!
Site really nice, provided every details for my document. Love it
Hello Djaka,
We appreciate your review and we're so glad that you've had a positive experience with our service! Please let us know if you have any questions or concerns by emailing us at customeroutreach@rocketlawyer.com. Take care!
Lauren was great addressed my issue and took care of it right away.
Hey Jessie,
Thank you for your review, it's great to hear your experience with our service was a positive one! Take care.
Very positive experience. My Agent was knowledgeable, concise, and professional!
Hello Suzette,
Thank you so much for your review, we're happy to hear one of our customer service representatives could assist you with your matter! Have a wonderful day.
Exactly what I needed for selling my trailer quickly
Hello Michael,
Thanks for taking the time to leave us a review, we greatly appreciate it! If you have any questions or concerns at this time, please email us at customeroutreach@rocketlawyer.com. Take care!
Appreciate Colton's help. Very professional. He deserves a pay increase!
Hello Rainier,
We greatly appreciate your review, thank you and have a wonderful day!
She was very pleasant, easy to understand and clearly explained my question.
Hello Jocelyn,
It's awesome to hear your experience was a positive one! Take care.
I called in to cancel my account. Victor was professional and efficient!
Hey Dawn,
Thanks so much for your review, we're happy that you're happy!
The experience was a good one, however we decide it to go on another direction
Hello Francys,
Thank you for taking the time to share your feedback, we appreciate it!
It made life easy and fast to act upon having a professional document. Very helpful.
Hello Leon,
So glad that you've enjoyed our service, we're happy that you're happy! If you have any questions or concerns at this time, just email us at customeroutreach@rocketlawyer.com. Have a great day!
Savannah was gracious, patient and
Very helpful. A plus for your company!
Hi Gary,
So glad that you've enjoyed the service, we're happy that you're happy! If you have any questions or concerns at this time, just send an email to customeroutreach@rocketlawyer.com. Take care!
I only needed one document and this site made it easy for me.
Hello Barbara,
We appreciate your review, thanks so much! Please let us know if you have any questions or concerns by emailing us at customeroutreach@rocketlawyer.com. Have a great day!
Friendly and informative! I will defiantly use this service for my legal needs.
Hi Amy,
Thanks so much for your review, we're happy that you're happy!
The woman i spoke to was very helpful and solved my issue without hesitation.
Hi James,
Thanks so much for your review, we're happy that you're happy! Have a wonderful day.
Tucker was so professional, kind and patient with me during my inquiry.
Hi Amy,
Thank you so much for your review, we're glad that you've had a positive experience with our customer service! Have a wonderful day.
The associate whom I spoke with was knowledgeable, polite and helpful.
Hello Brenda,
Thanks so much for your review, we're happy that you're happy!
The rep. I spoke to was well spoken and very informative.
Hi Darnell,
Thanks so much for your review, we're happy that you're happy!
Gain trust and grow your business with customer reviews.
At Rocket Lawyer, we believe everyone deserves affordable and simple legal services. Since 2008, we've helped millions of families and small businesses take care of their legal needs so they can focus on what really matters. From free legal documents and business incorporation to discounted rates with outstanding attorneys and corporate benefits, we're there to help every step of the way.
Hello Erica,
Thanks so much for your review, we're really glad to hear that you've had a positive experience with our service! Please let us know if you have any questions or concerns at this time by emailing us at customeroutreach@rocketlawyer.com. Take care!