Rogue Fitness

They say they are American made products. Yet when my product arrived it had "Made in China" stickers on it. Customer service was useless. Lesson learned. For all I know they sent me another brand, there was no "Rogue" name anywhere on the product.

I have an account set up through Rogue fitness Website to purchase fitness equipment. My last order in mid December came went no issues, but I then received 2 messages from an unknown source that offered a "Cashback" indicating it was from Rogue Fitness! I have tried several times over a 2 week period to get a response from their customer service with NO REPLY or response that my personal information has not been compromised. I have have to cancel credit card and it's an absolute joke they have a customer service department that gives an automated reply they will respond in 1-2 days! Obviously they don't care about a fraud scam through their website or the customers affected so the only option left is legal action. Curious is other customer have has the same issues and we can collaborate on this matter.

Superb customer service... the absolute best. Great communication and a very professional team!

I ordered an Echo Bike that had an internal clicking. I reached out to Rogue's customer service via email and attached a video of the issue. They responded promptly and sent out a new Echo Bike shortly thereafter.

Thanks Team Rogue,

Justin

These guys don't give a crap for customer service. Order. You'll find out. Great products most of the time but their customer support is ridiculous. I did originally put in the wrong address but called them right away. Could NOT help me. Terrible. They don't have the ability to reroute a package within 2 weeks but you can wait for 5-7 business days(Wait they mean 15-17) Who does that?

I bought a pair of wagon wheels. Despite them being in stock they took four weeks to ship. But I never received them. UPS called to arrange delivery on one-day notice. Since I wasn't going to be home, my wife spoke to UPS who offered to leave the 130-pound box on the street—that is, right where my trash is picked up and where other neighbors leave things with signs like "Free. Take me."

Since that was unacceptable she refused delivery and the item was returned to Rogue. Rogue will not refund shipping charges saying we had plenty of time to cancel the order. So, we're disputing this with our credit card.

I will never again buy from this shady company. If you're going to charge a premium for your products, offer premium service, not 48-minute wait times on hold and then a refusal to refund returned items.

Ordered package and guaranteed delivery before Christmas. I notified them immediately after seeing me delivery was scheduled for 12/27. They said UPS is not calculating for their terminals being open on 12/24. Come on. UPS has been in logistics before Rogue was even a thought. Surprise the package was delivered on the 27th. Rogue says you can send it back and we will refund you. I should have followed my own advice. Any company that does not have a number to call like American Airlines, you should know their service is poor.

Rogue had sent me the wrong item and when I contacted them to obtain a return label they informed me it was my responsibility to pay for return shipping for the item they had wrongfully sent. I had already paid $65 to have the item shipped and now I was expected to pay to ship it back? The customer service representative was incredibly rude and condescending and refused to send me to a manager to help resolve this situation. Beware of ordering from this company.

I would give this company a negative star if I could. Ordered an item 12 days ahead for it arrive 5 days from now so basically I gave them 17 days to ship something and it still hasn't shipped. Horrible horrible service and company. Do not buy from these people.

I originally ordered two echo bikes back in june took about a month to get one and then the second one was lost or stolen. Dont ask me how you lose or let a box that size get lost or stolen. Then after we figured out the bike was lost/stolen, it then took another month to wait for the second bike. Once that second bike arrived, it did not work.
I have had to get on the phone with rogue at least 4-5 times, which is about a 50 min wait on the phone. And have also had to email, because the guy in customer service needed a different department to handle my request to try and resolve the bikes issue.
So here I am as a gym owner, waiting to try and fix this bike I have paid for. Just over it. Now trying to get a refund and cant get a answer

I spent over $3K on a package that included over 15 different products from Rogue. It is now over two months later, the package has been misplaced and I have not received an explanation of where it is, when to expect it, etc. There have been two parts that have arrived and one piece was damaged. I highly recommend staying away from this company.

Company continually fails to deliver, over priced, and lies to paying customers. I have ordered over 4k in product, website lies about availability, do not trust them. They constantly fail to respond, or adjust order. Worst experience.

I have been going back and forth with rogue for 60 days about the $1500 in equipment I ordered and it still not shipping even though all items were listed in stock. Rogue accepted payment immediately and a message that said there could be a 5-7 day delay on shipping. Here it is 60 days later and my items haven't even been updated to prepared for shipping. I contacted their customer service the day after ordering to ensure the items I ordered were the correct ones and I was told "it is all compatible and you have all of the required parts!" Again 60 days later I ask what the update on my order is and request a refund on my shipping fees because I did not pay for 60 day shipping and they respond with "your parts aren't even compatible so would you like to just cancel your order?" I respond "no what are my other options?" Rogue responds "you could hire a contractor to drill holes to make your equipment work."

Bait and switch. I ordered a pull-up bar on December 9th that showed it would arrive before Christmas, but it never arrived. I specified the metal finish that their website said would ship on time as opposed to my first choice that had a much later delivery time. I watched as the UPS app showed the label created, but not shipped. They didn't ship it until just before Christmas and of course it hasn't arrived. They "customer support" is trying to put the blame on me, but they clearly pulled a fast one on me. This company's reviews clearly represent their ineptitude and poor service.

Placed order on 11/16/2020. Sent an email checking status on 11/30. Was told order has 30 days to ship. On day 31 I sent an email because order has not shipped. Now they are saying they don't know when the order will ship. The only reason I gave them 1 star is because they were quick to reply to my emails and you can't go lower than 1 star.

I got a job working on their assembly line. The day I started they changed my schedule without telling me, is was a different schedule than the one I was hired for. When I was hired I told them I had another job and could not do weekends. Then they changed my schedule to be during the weekend. Then they told me I had to chose either them or the the job that I have had for almost a whole year! When I asked it they could help me out so I could do both jobs, they said no and told me to leave/quit.
Rogue does not treat their employees well, and they are not at all flexible. Not to mention, their HR is incredible unhelpful and their response time takes forever.

After placing my order, I sent an email to sales and teams at roguefitness.com to ask that an item ordered in large be changed to XL. No response, and while the shipment was quick, I will have to send back this item for an exchange. Would have been nice if they monitored their email accounts to avoid the hassle and extra expense.

Good luck reaching a live person at rogue. I had an issue assembling a product and couldn't reach anyone. I tried every promt from customer service to sales to accounting. Every mailbox at rogue says it's full! Can I tell you how annoying it is to have a partially assembled piece of equipment and can't get any help. I've spent thousands with rogue and won't spend another penny. I can't believe a company as large as this doesn't have someone answering the phone. What if I wanted to talk about equipping a commercial gym? I'll try sorinex next time even though they are a bit more expensive.

Absolutely terrible customer service from Mikael at Rogue EU.
I ordered over 700 euros worth of Rogue weight plates and paid 60 euros for delivery but the plates arrived damaged and in terrible condition.
They were poorly packaged and sent as 9 different packages.
Out of the 9 packages 8 were damaged - 3 were so badly damaged I could not bring myself to accept them even though I require them asap.
I am currently going through a terrible experience with Mikael at ROGUE EU who selectively responds to my questions via email and seems to have little interest in resolving the damaged done, how poor the packaging was and the delivery charge.

Rogue doesn't make it easy to buy a complete set of dumbbells without paying high shipping costs. I've been trying for over 6 months now. I signed up for notifications but only a few pairs of dumbbells were available at a time. Rogue expects separate shipping costs to be paid with each additional purchase even for a set of dumbbells that normally includes shipping with purchase. I asked if they would allow me to pick up a complete set of dumbbells curbside if I paid in full in advance. They did not allow that. I've sent several messages and they have not responded. Rogue Fitness makes a great product and they do have excellent marketing but the price is for a tremendous premium and their customer service is horrible.

Don't trust their website reviews as I've confirmed they delete all the negative ones.

They shipped me an order with most of the parts missing, then I had to fight with them over email, then shipped another order with the "remaining parts" which was also missing parts, then had to fight with them over email, and finally got all the parts after a week later.

The parts were machined sloppily and didn't align properly. The thing is a pain to use because of it.

Prices are like 2x every competitor and you pay for shipping. Completely not worth. Find someone else.

I made an online purchase which they shipped right away. Unfortunately somewhere with the carrier (had tracking #) the package didn't deliver. When I reached out to Rogue, I was able to immediately speak with live person. They listen to my concern (early Christmas gift) and indicated they would follow up with the carrier then sent me an email on the status. I waited one day to see if the package would be deliver before responding to Rogue. I didn't have to respond because Rogue overnighted ship my order for a second time. Very please with my experience and truly appreciate great customer service. Note we previously have purchase home equipment (squat machine, weights, barbells, bench) in 2021 and found Rogue USA made product to be great quality.

I bought 4 Military 45 lbs plates and they showed up defective, i sent them back for a exchange only to get ripped off $264.00 for shipping/handling that they wouldnt not credit me for after CS said they would.
I even wrote a letter to the CEO and nothing.
Pretty messed up for a place that i spent a couple grand in exercise equipment to do that to anyone let alone someone that spent alot of money with them. Horrible CS..

Since the pandemic started, I have purchased two different barbells from Rogue. I first purchased the Bella Bar 2.0 since they didn't have much in stock at the time. Later I purchased the Ohio Power Bar. The first bar I ordered arrived quickly and have had no issues with it since I started using it. The 2nd bar I ordered was actually delivered to the wrong address by UPS. When I reached out to customer service, they offered to send a replacement. Luckily my barbell arrived the next day so I made sure to cancel the replacement shipment right away. I would definitely order from them again if there is the option to use another carrier besides UPS. UPS is horrible with their fake delivery attempts and misdeliveries.