Rogue Fitness

Late February 2021 I ordered a Rogue Echo Bike from Rogue Fitness. The Bike arrived on 3/3/2021. I began using the bike the same week and noticed the HR on the console was not accurate, off up to 50 beats per minute when compared to polar beat app and garmin fenix 5x plus. The app and the watch both displayed correct HR readings while the Rogue fitness monitor did not. I immediately contacted Rogue and after jumping through hoops for a few weeks they finally decided to send a replacement. The replacement took another 3-4 weeks to be sent. I received the replacement in April 2021. I installed it and tested it out but noticed the same incorrect HR readings happening. I was using my phone in the "Rogue phone holder" on the echo bike playing music. I noticed that with no external HR transmitting device the Rogue console would show HR readings on its own with the readings all over the place. After much time wasted troubleshooting, I determined that electronics and sound causes the HR function of the Rogue console to malfunction. I contacted Rogue again and this is the response I received some time later We wanted to follow up regarding your monitor's heart rate readings. There have been a number of questions related to the monitor, connectivity, interference and how the software interprets and displays signals from connected devices. We apologize for any inconvenience, but at this time, we would not recommend using an external speaker close to the console if trying to obtain an accurate heart rate reading. Our team and the manufacturer are working on a possible fix, but at this time, we unfortunately, do not have any other solution. Thanks for understanding. Ben D." To date I have not heard back and the console continues to malfunction. On Rogue's website this is the description of the console. " mounted LCD console measures 6.375" x 6.375" and features a crystal clear, high contrast display. Athletes can select or create a wide range of modes, including Intervals (20/10,10/20 or a custom Work/Rest interval), Target (choose a goal Time, Distance or Calories and the console will count down based on your selection), and Heart Rate Tracking (please note that a heart rate transmitter is required to send data, but is not included). The console runs on two AA batteries, which are included."No where does it mention that is does not work with the phone holder specifically made for the bike. If it has a phone holder then one should be able to utilize a phone in this position. As someone who uses HR zones for workouts this makes it very hard to utilize this piece of equipment. No other gym equipment professional or home use that I have used does this. This bike and all its extra's were expensive. $799 for the bike. I should be entitled to a refund for something that does not function correctly. To date I have not received anything.