Rogue Fitness

We ordered $3k worth of equipment and it was left on the road in front of our house. They said we should of taken pictures of everything but we were worried about someone hitting the equipment so we had to quickly get a 1000lbs of equipment off the road. Very poor customer service as well, they didn't even care and blamed the delivery service.

You guys are really pissing me off. I ordered a 62 lb kbell and I'm still waiting. Ordered it mid May and still waiting and it was a birthday gift. I am giving it one more day then I'm writing letters and contacting the BBB. It has been way too long. So I hope this is fixed.

Rogue is known for having the best gear in the weightlifting business. Their gear is definitely top-notch but their lackluster customer service makes you want to avoid them altogether. Their site descriptions are often inaccurate and then Rogue doesn't take responsibility for it and you have to pay the cost of sending items back to them.

I recently placed an order with Rogue in March 2020, about the same time as everyone else figured they better buy some home fitness equipment since all the gyms are closed due to coronavirus. Part of my order shipped out right away but the rest was stuck in limbo. I spent several frustrating days e-mailing and chatting with Rogue to no avail. Fortunately, Caity Henninger (Rogue's Chief Sales Officer and wife of the owner) got involved and delivered FAR more than anything I had asked for- which was simply to ship the remaining items from my order. The products are great and despite my initial frustration with Rogue, Caity came through in a big way. I will definitely be ordering from them in the future.

So I bought my wife a Rogue Echo bike tonight, and wanted to add some items to the shipment. I wanted to buy the shield for the air system (on backorder so no purchase there) then a phone holder and a water bottle holder. Both items I did wish to purchase totaled $14.00. The shipping for these two items SURPRISE $9.00 and change. I tried to speak with a customer service person and as nice as she was (really nice) she would not take the shipping fees off "it is corporate policy". What a shame. Spend almost $850.00 and have to pay shipping on $14.00. Okay I get it you want to make the money, so do I and shipping two simple items and paying for it is not what I like to do. So try making corporate decisions like how to get customers to recommend you for friends and family. Now that is important, and this one is not going to do that to anyone.

Purchased there echo pull up package bands, which showed a picture of all the bands at a cost of $80 + $13.91 for shipping & taxes. Same picture showed up on the final receipt! Once I realized that it was not what they advertised I called and asked to return the item do to the misleading add, and exchange it for another item. They refused to void the return item shipping cost even though I informed them that I would be willing to pay for the shipping fees for the new item. NEVER had this issue with Amazon, Walmart, etc...
Purchasing an $80 product from ANY other vendor would have cost me $0 in shipping or return fees! STAY AWAY FROM THIS NICKLE AND DIME SHOP!
Attached photos as proof...

Spend your money elsewhere with someone who appreciates your business. Products inconsistent (size), postage is ridiculous (up to triple the item itself) and customer service couldnt care less.

When I went to return it, their website would not print me a return authorization. The message said, they did not know who I was. $50 down the drain. Walmart sells them for $15.75 with free shipping!

I have ordered a lot of equipment from Rogue, from racks to bars, and weights. The quality is high and I have been pleased overall. Recently I ordered some spotter arms (over $300 before shipping) and one of them doesn't attached at a perfect 90 degree angle... is 92-93 degrees and over the course of 30" the arm jets out at an angle. At the tip of the spotter arm its a good 3" in (or out) from where it should be. I reached out to Rogue to let them know the issue, and sent pictures. Instead of helping me or finding a solution the customer service rep was quite literally searching for reasons not to replace, repair or stand behind their product. This is a manufacturing defect in which the bar isn't attached correctly, clearly. Instead of sending me a new arm, they want to charge me shipping to send the entire thing back and pay for another one when its abundantly clear the right thing to do is stand behind their extremely expensive product and send me one that isn't jacked up. I will not be purchasing anymore equipment from them based on this experience.

I recently purchased their premium Ohio belt for $150, after shipping and taxes it was nearly $200. I purchased this belt with high hopes. My waist measures around 38 inches, depending on the time of day. The extra large according to Rogues size guide fits a 34-41 inch waist. The belt I received fits on the tightest setting. Again my waist is 38 inches. If I lose any weight at all this belt with be useless to me. I either received the wrong size or the size guide is not correct. When I contacted rogue about exchanging it they wanted me to pay for the shipping. I already spent over $20 to ship it to me and now they want an additional $16 to ship it back to them. I'm sure they also want me to pay to ship the correct belt to me. The shipping alone will total around $60 all because they either sent me the wrong size or the size guide is off. Basically I would have to pay for their error. Do yourself a favor and buy from a more reputable company. I will never buy from them again. Hope this review helps

I recently ordered 3 items on Nov 21rst for a Christmas present and upon giving the item to the recipient on Christmas Day the items were not what he expected.

I returned the items in the original packaging and was issued a Rougue GC.

I did not want a Rougue GC I wanted a refund! How can you possibly buy a gift for someone for Christmas and give it to them and still be within your 30 day return window.

You should absolutely have a bigger window at Christmas for returns and on top of that having to pay to return a Christmas gift is unbelievable.

Spent 30 dollars on something they never even delivered. Made calls and I guess I got scammed. Dont bother buying here. Waste of time! I'd give it a 0 if i could.

Bought a block and ball kit. Only got the block. When I purchased the item, nowhere did it say balls sold separately. Another customer posted the same complaint.

I like Rogue because they have quality product, but I refuse to promote them, refer them, or order from them again because whoever runs their operations straight up sucks. And, whoever runs their customer service, straight up sucks. Multiple calls to the company about product, they check here and there, say it's available, then no longer a package, that I can order it individually, then when I order it individually, that the promotions it describes online don't apply.

I order 14 products, and it says online that the order will ship in 5-7 days (and the rack note says 14-30 days). A week later I call, and they tell me that they have to bundle it to save on shipping so everything won't ship for 14-30 days. I say, "that's fine, but you should modify the 5-7 days on the site so that people don't get the wrong expectation"... and then the customer service guy starts to argue with me, telling me that they sent an email later telling me that... and the email said the rack, but the customer service department continues to argue with me about it...

Worst experience trying to get product from a company. They're contentious, they misrepresent, they don't know what they're doing from an operational stand point. Horribly run company.

I bought a ton of equipment from Rogue and when I expressed dissatisfaction for their overpriced mats they basically hide behind their small print policies.

THEY HAVE NO GUARANTEE OF THEIR PRODUCTS WHEN IT COMES TO CUSTOMER SATISFACTION. SHOP THEIR COMPETITORS!

Ordered the wrong bar, sent it back for exchange or money back, rogue received the bar I sent bar last week, I got not emails back from anyone and no refund put back on my card, poor service

I ordered 200 sq ft of Aktiv gym flooring on 8/22. Their site shows they sell 25 and 50' rolls, but there is no option to select what you want. Seeing this, I called prior to placing the order. I was told that they fulfill orders in the fewest cuts possible, so the more you order, the more 50' rolls you would get. In my case, 200 sq ft equals 1 50 roll. It arrived today in (2) 25' rolls, thus I am going to have extra seems on my floor, which I wanted to avoid, thus why I called to get clarification. As soon as I saw what was delivered, I called Rogue. The CS representative was less than helpful. He said he pulled the notes and saw that I called prior to placing the order but they are trained to tell people to put the lengths requested in the comments when placing the order. No where on the site or flooring page is this instruction given. No where in the conversation that I had with them PRIOR TO PLACING THE ORDER was this mentioned or I would have entered this into the comments. Rogue told me too bad, you are stuck with your $800+ dollar flooring order that you place because our representatives told you the wrong thing. Will never do business with them again.

DO NOT PURCHASE FOR STUDIO/COMMERCIAL GYM! Let me start by mentioning their products look great and are aesthetically pleasing. But there are many areas of improvement that are needed. One if you're a business I would suggest steer clear of their products and customer service. They're quick to sell you products but are not flexible with making adjustments to fit your business. Customer service was horrible, I was looking to return a few products after making a huge purchase for my studio gym and they tried to make it as difficult as possible to get it done. It took about a month to be able to just send back products. Their product are extremely oversized and are not fit to be in regular space. When purchasing equipment and having a career in the fitness industry I was expecting their equipment even based on their descriptions to be able to fit in a traditional commercial gym setting. No, they fit but only after taking out part of your ceiling since the engineer didn't account for the space it takes to assemble and place upright. With my purchase, they sent me 9 pallets and did not offer assembly literally they treated it just like a transaction with no type of service. So if you are looking to start a gym DO NOT PURCHASE FROM ROGUE.

When I placed my order on 09/07/2022 it showed both items to be in stock but I later received a notification that the mat was on back order for 30 days. On 09/18/2022 I was unable to figure out how to request a cancellation so I put in a request for a return and noted that I was trying to cancel the order. On 09/19/2022 I was able to locate the chat on the website and requested the order for the mat to be cancelled and was told that they would check to see if it could be cancelled. I also received a message confirming they had reached out to see if it could be cancelled. On 09/20/2022 I received a tracking order for the mat. So suddenly when I want to cancel the order it is in stock and shipped. I immediately reached back out by email to let them know I received tracking information and was advised I could refuse or return the package. I was not home when the package was delivered so I attempted to ship it back but the cost was over $80 for me to return the unopened package. This is as much as the mat cost! I reached back out and had several back and forths with a representative who stated the only thing that could be done is sending me a label on their rates but still at my expense. As I explained to that it seems ridiculous for me to have to pay for the return when 1) the item showed to be in stock but wasn't 2) The item was on a 30 day back order until I tried to cancel it 3) When I tried to cancel the order I suddenly received tracking info even though it had only been about 2 weeks not 30 days.

If there were a world record for worst customer experience, Rogue would win first place. The amount of order errors and lack of care from their customer service department is truly baffling and one for the books. I placed an order April 25th. I wanted to exchange one item for a different weight. I placed the exchange through their automated system and received the wrong weight two weeks later. I contacted them, was understanding and polite about the error and requested a replacement. I had to pay $3 to print the shipping label at UPS for Rogue's error. I waited another week for the correct item to arrive only to receive TWO replacement items instead of one. And the craziest part... NEITHER OF THEM WERE WHAT I ORDERED! Frustration full fledge by this point, I contacted them again. They said they ordered pickups for the two items through UPS and get this... THEY GAVE UPS THE WRONG ADDRESS! The amount of stupidity and errors from this company is truly baffling. Honestly, I'm laughing at this point and telling every soul, including gym clients of mine, to purchase equipment anywhere and everywhere but here. I truly hope they lose many clients. Worst part? No apologies, no compensation for all this lost time and wasted money printing labels. It is now June 7th and the weights are still sitting in front of my house. Screw you Rogue, you guys are the world's worst company. The service reps who "helped me" are Paul C, Trey B and Marc Russell. Each and every one of you sucks.

And when they do - they sell out quick to buyers who quicky put them on ebay for 3-4 times the retail

Rogue equipment is great, no qqs there. BUT! Customer service is AWFUL.
We ordered equipment, it took forever to get delivered (undertsandably in pandemic), however we were sent a few wrong parts (so unable to use the equipment), we reached out to Rogue (hold is from 15 to 30min, add to that time you'll be on hold while they are "checking" and its at least an hour, there's also an email but noone will send you a response, so might as well skip that option) asking for expedited shipment of the right parts that we bought. It took 2 weeks (!) for us to get the parts to only realize... those were the WRONG parts AGAIN!
We called again, apprently nobody can do anything to expedite anything (WHY?! Apprently the rest of businesses got that "try harder and expedite if you've done your customer wrong" thing under their belt but not Rogue...)
Also apparently no supervisors are ever available (do they exist?)
INCREDIBLY disappointed to buy equipment at this price and be treated like this. SHAME on you Rogue!
Consider other vendors out there to get your gym equipment, Rogue's inresponsiveness and indifference will drive you insane.

I Purchased a Rogue Rig from A gym that was going out of business in Albany NY. I wanted to purchase a dirty south pullup bar from Rogue but I was not sure about its compatibility with my rig so I called Rogue. I asked if I could send a pic so they could help me figure out which rig I had. They said that is a possibility but we can likely figure it out by having you answer some questions. I answered the questions and the rep from rogue told me I had a monster lite rig so I purchased the bar. The bar arrived and I painted it red to give my rig some personality. Then when I went to install it I realized it was not compatible. Now Rogue Is telling me they won't return it because it has been altered and they're telling me they won't accept responsibility because they cannot find my call record as evidence that one of their reps made a mistake. I literally spoke to the rep on the phone for about 10 minutes hung up with them and immediately placed my order on the computer. It surprises me that a big company Like rogue can't afford to spend $350 to fix a mistake that they made. And I'm sitting in my gym full of rogue equipment all the benches all of the bumper plates many of the kettle Bells many of the slam balls and all of the olympic bars are Rogue which disgusts me even more. I would definitely not recommend rogue. We all know that rogue products are good But I would never recommend or stand by a company that refuses to take responsibility when they make a mistake. Essentially they leave the little guy to fend for themselves and suffer for their mistakes. There mark up is high. Their shipping costs are high and there return policy is ridiculous. 1 star.