Rondevo

Dear George,

We have never scammed anyone, and we review every complaint individually. From our side, we do not tolerate scam. In case the investigation results confirm the violation of the rules, such members will be banned on the site.

We check validated members' profiles carefully. Firstly, in order to register, every member takes a short video of herself / himself holding the ID, stating the current date, and confirming his/her consent for the registration out loud. Secondly, we verify if the information provided in the registration video corresponds to his/her profile info. Our moderators check if it is the same person — both at the video and at the profile picture. Thus, we can assure the person you are talking to is the person you see in the profile. Lastly, we verify if the personal documents member attaches are valid.

If any profile does not meet the requirements of the check-up at any of the abovementioned stages, it gets deactivated.

Please feel free to contact us via support@Rondevo.com in case of any questions.

Best regards,
Rondevo Customer Support

Dear Peter,
Thanks for sharing your feedback.
We are to hear sorry your experience didn’t match your expectations.

Your positive experience is truly significant for us and we would like to inform you that we always provide high-quality support services for our users. Every query is carefully reviewed by our Moderation, Financial or Technical departments. Our Customer Support team is ready to help you with any questions 24/7. This means that we have to go to certain expenses to maintain the same level of diligence for all our users, and thus we set prices on our platform.

We indeed take serious measures and do our best to provide our users with a secure space for communication. Our trusted users’ profiles are not confirmed unless we verify their ID and background. Our affiliate partners make sure that there are no bogus profiles, that the user you look at in the profile pictures is the user you are corresponding with.

Please feel free to reach out to our support@rondevo.com email with any further comments, concerns, or suggestions you wish to share.
We would love to make things right if you give us another chance.

Best regards,
Rondevo Support Team

Dear Andy,

Thank you for sharing your feedback with us!

Unfortunately, your inquiry didn't provide us with sufficient information in order to help you and we are afraid we did not receive your feedback in full. We want you to be satisfied with the service we provide, please let us know if you need our assistance with something.

Please feel free to contact us via support@rondevo.com at any time if you have any questions or need assistance.

Kind Regards,
Rondevo Customer Support

Dear Eddie,

Hello and thank you for adding your review.

Your feedback is highly appreciated and we're delighted to know about your experience.

Kind regards,
Rondevo Customer Support

Dear Amand,

Hello and thanks for leaving your review.

Surely. We carefully approve all the members to be registered on our website. Our members’ profiles are not confirmed unless we verify their ID and background. Our regional partners make sure that there are no bogus profiles, that the member you look at in the profile pictures is the person you are corresponding with (such profiles have a label “Validated member”).

Kind regards,
Rondevo Customer Support

Dear Rick,
Thanks for sharing your feedback.
We are sorry to hear your experience didn’t match your expectations.

Your positive experience is truly significant for us and we would like to inform you that we always provide high-quality support services for our users. Every query is carefully reviewed by our Moderation, Financial or Technical departments. Our Customer Support team is ready to help you with any questions 24/7. This means that we have to go to certain expenses to maintain the same level of diligence for all our users, and thus we set prices on our platform.

We indeed take serious measures and do our best to provide our users with a secure space for communication. Our trusted users’ profiles are not confirmed unless we verify their ID and background. Our affiliate partners make sure that there are no bogus profiles, that the user you look at in the profile pictures is the user you are corresponding with.

Please feel free to reach out to our support@rondevo.com email with any further comments, concerns, or suggestions you wish to share.
We would love to make things right if you give us another chance.

Best regards,
Rondevo Support Team

Dear Ray,

Thank you for the review of our website!

Could you please be so kind as to specify what exact assistance on credits system you need?

Please, be kindly informed that credits are our bonus system which you can use to communicate on the website and use all our services.

Feel free to contact us 24/7 if you need any further assistance.

Best regards,
Rondevo Customer Support

Dear Customer,

Thank you for the review!

We will take your review into consideration, thank you!

Thank you for your feedback, Paul!

Best regards,
Rondevo Customer Support

Dear Leo,

Thank you for writing in!

Please be informed that relevant information about each member is located in their profiles. You may see their age, location, occupation and description of themselves. We also recommend that you start a conversation with people you like, thus you will be able to get to know them better and find out if they are from your area.

As our website is an online-international communication platform, people from various countries are using our services. You can use the Search option at the top of the list of users, registered with us. By clicking on the “Filters” button, you can sort users by location and age to find people who match your specific preferences.

If you have some specific questions related to our service or need assistance - please contact us via Support@Rondevo.com and we will be glad to help.

Kind regards,
Rondevo Customer Support

Dear Kenneth,

Thank you for this review.

It saddens us a lot to hear that you want to leave us. Please feel free to contact us via support@Rondevo.com for help in this process and I believe we can find a suitable solution for you!

We look forward to hearing from you.

Kind Regards,
Rondevo Customer Support

Dear Vaughn,

Thanks for the feedback you submitted.

We carefully approve all the members to be registered on our website. Our members’ profiles are not confirmed unless we verify their ID and background. Our regional partners make sure that there are no bogus profiles, that the member you look at in the profile pictures is the person you are corresponding with (such profiles have a label “Validated member”).

Best regards,
Rondevo Customer Support

Dear Tim,

Thanks for the feedback you submitted.

It is a pleasure to know your opinion about our platform.

Please feel free to contact us via support@Rondevo.com in case of any questions.

Best regards,
Rondevo Customer Support

Dear Dave,

Thanks a lot for submitting your feedback!

Should you have any additional questions, please contact us via support@rondevo.com email at any time.

Best regards,
Rondevo Customer Support

Dear Member,

Thanks a lot very much for your reply!

It is true, our platform is quite expensive. However, we would like to bring your attention to the fact there is no need to pay for a monthly/annual subscription in order to use all the benefits. You only pay for the services you are provided with. You get to choose the services that are of your interest and control your spending on those.

Please accept our apologies, however, you should realize that our company cannot afford to provide services on any other basis than the prepaid one, as we do our best to give the high-quality service to all our customers and a high-level support in any cases you have. We have a lot of people taking care of the customers' issues, whatever they are. So we are always at your service and count on your understanding.

There are a lot of things that you can do absolutely for free on the website. For example, you can easily browse, you can look the photos of other users, you can “like” the users, you can “wink” to the users, you add the users to your following list, you can read the messages that the users send to you without replying on it, you can view the photos of other users that they send you in the chats, you can attach up to ten photos to the each mail (you pay only for the sent mail). Please note that you can do everything mentioned above absolutely for free, without being charged.

Also, we have a bonus program for our loyal customers.

Should you have any additional questions, please contact us via support@rondevo.com email at any time.

Best regards,
Rondevo Customer Support

Dear Anthony,

We can’t thank you enough for your positive feedback - it’s always appreciated. Your review means a lot to us and lets us know we’re on the right track!

Please contact us if we can help you with anything further via support@rondevo.com, and thank you again for taking time out of your day to leave us this comment.

Sincerely,
Rondevo Customer Support

Dear Dan,

Thank you for leaving the review about our website. Your feedback is what motivates us to improve even more!

Please reach us via email at support@rondevo.com if any support is needed.

Respectfully yours,
Rondevo Customer Support

Dear Ross,

Please be informed that one of the main benefits of our website is that it is not required to pay to become a user and create an account on our platform. You can easily browse profiles and view profile pictures for free. However, in order to view personal photos or chat with our validated members, you will need to purchase credits.

I understand how you feel, however, you should realize that our company cannot afford to provide services on any other basis than the prepaid one, as we do our best to give high-quality service to all our customers and high-level support in many cases you have. We have a lot of people taking care of the customers' issues, whatever they are. So we count on your understanding.

We have many great options which could help you to pay less!

Contact us via support@%rondevo.com for more details. We will be glad to assist you.

Many thanks,
Rondevo Customer Support

Dear Fernando,

Thank you for taking the time to share your concerns and feedback with us!

Please note that we strive to provide every user with a secure and reliable space for online communication and for this reason, we carefully approve validated members to be registered on the website and they undergo multiple verification checks that confirm their identity before their profiles appear active. Their profiles are not confirmed unless we verify their ID and background. Our regional partners make sure that there are no bogus profiles, and that the user you look at in the profile pictures is the person you are corresponding with.

Our Customer Support is at your service 24/7 and we are always ready to review any complaint carefully. In case a member gives rise to our suspicion, we may take additional steps to verify the profile, such as asking that person to record an identification video for us. This, of course, makes it much harder for unscrupulous people to create fake accounts on the platform.

Please do not hesitate to contact us if you need assistance, we are always happy to help!

Best regards,
Rondevo Customer Support

Dear Twist,

Thank you so much for this review!

We really appreciate you being our customer and helping to spread the word about us.

We would like to bring your attention to the fact there is no need to pay for a monthly/annual subscription in order to use all the benefits. You only pay for the services you are provided with. You get to choose the services that are of your interest and control your spending on those.

If you are an active member, you might get a set of free bonuses. Would you like to find out more about what those might be?

We’re here for you anytime.

Please feel free to contact us via support@Rondevo.com in case of any questions.

Kind Regards,
Rondevo Customer Support

Dear John,

We are extremely grateful that you took the time out to leave us a review!

Please reach us via support@ Rondevo.com in case of any help needed. We wish you a pleasant time on our platform!

Sincerely,
Rondevo Customer Support

Dear Francis,
Thanks for your review!

We would love to hear more about your experience so that we can use your valuable feedback to deliver an even better experience next time.

Please reach out to support@rondevo.com with any further comments or suggestions you wish to share.
Again, thank you for taking the time to review our website!

Best regards,
Rondevo Customer Support

Dear Neil,

Thank you for using our services and platform!
We are glad to hear that you find interesting people to communicate with!

We maintain a high level of customer support, which comes at a certain expense. There are different departments that care about our clients’ privacy and safety, investigate unusual cases to prevent different unexpected situations, and are aimed at providing only real and live communication. We are always at our customers’ service and ready to assist in any situations occurred.

However, we are always glad to offer some free credits to our customers, so please contact us via support@rondevo.com in order to learn the details.

We would also greatly appreciate it if you decide to review the feedback and rate us higher.
Looking forward to your reply!

Best Regards,
Support Team Rondevo

Dear Tom,

Thanks for the feedback you submitted.

It is a pleasure to know your opinion about our platform.

Please accept our apologies, however, you should realize that our company cannot afford to provide services on any other basis than the prepaid one, as we do our best to give the high-quality service to all our customers and a high-level support in any cases you have. We have a lot of people taking care of the customers' issues, whatever they are. So we are always at your service and count on your understanding.

Best regards,
Rondevo Customer Support