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Rosegal Reviews Summary
The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Fits very comfortably, very pretty an true to picture. Rosegal is perfect~
Bought from Rosegal.It's nice and comfy and the fit was great and also love the sleeves :)
Hello,! I ordered dew days ago 43 items for big amount -870€
I still didn't receive any information for my order and it's not possible to see in my profile order history- it's completely empty! But money it's reserved from my account!
I like the colour of this outfit, I'm very please by the length, love Rosegal!
I submitted a $600 order! The amount was deducted from my credit card, They told me that they needed a photo of my card and a photo of my drivers liscene! That PayPal was holding the cash in hand until I could prove the card was not stolen or fraud well thank GOD for PayPal! They then contacted me numerous times asking for those two photos, I'm not dumb I would never send my personal info, then they contacted me asking to do a western union direct deposit! Get the hell out of here! So mind you I waited 1month after I placed my order, clothes were paid for! Yet they were saying they weren't, Amex refunded the fraud this company has been reported, but we need to stick together and get them off the internet, someone may not be as lucky as I next time.
Dear Jon,
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.
First, I want to offer my sincerest apologies to you for the issue.
Please kindly give us your order number or your email address, we will check it and solve all the issues for you soon.
We want to thank you for your constructive comments, which are always most welcome. Thank you so much for using our site and for providing your valuable feedback to us.
Best Regards
Customer Service
Just what I've been looking for! Thank you Rosegal!
Details of my order below: Still have not received it, can't reach by phone since it is not working and can't email to inquire unless I log in! Very upset-
Dear Valued Customer,
Thank you very much for your order payment at RoseGal.com.
Your order number is Z************** and we have shipped your order out today.
Items in this package are displayed as follows:
Shipping Information Shipping Number Dispatch Confirmation
Lynne $#*!inson
301 S Oak Forest Drive PO Box 348
Dripping Springs Texas
[Zipcode: *******]
41
T: *******819
BJ*******1447 img
Shipping Method
Flat Rate Shipping
Product Name SKU QTY Subtotal
Elegant Scoop Neck Short Sleeve Denim Splicing Chiffon Dress With Belt For Women YM******* 1 14.44 USD
Please note that your reference number is BJ*******1447. Please keep this number safe and secure in case you need to refer to it later.
You can use this number to check the shipping progress and location of the package on China Post surface mail. Please note that there may be an initial delay when the shipping company logs the shipment on their system before the package information appears online.
The package should normally take 12-30 business days to arrive (approximately). However, please understand this is an estimate. The shipping speed is outside our control and is dependent on the courier company.
If you have any questions, please email us at our Support Center, We are always happy to help and will respond within 24 hours. We will do our very best to serve you.
Best Regards
RoseGal.com
Dear Lynne,
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Regarding your order, we have sent you an email, please check it and we will solve all the issues for you soon.
Please understand that we are more than willing to assist any customer. We always reflect on the vital feedback that customers provide so that we can constantly improve the shopping experience for all our customers.
Best Regards
Customer Service
I'm happy it arrived really quick and is very comfortable material to wear. Rosegal always does the best, definitely satisfied!
I like to give no stars. I order a dress and it stinks. It's like they left it out in the rain for days before shipping it. I just going to throw it away instead of dealing with the smell. Second it has stain al over it. Last the craftsmanship is awfuL. Strings hand ever wear. Terrible product. I will definitely never by from them again.
Dear Jennifer,
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
I want to extend my sincere apologies for the problems you have experienced.
Regarding your order, we have sent you a solution, please check it and we will solve all the issues for you soon.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
Best Regards
Customer Service
I orderd 2 swimsuits and still haven't been shipped to us I have been waiting for almost 3 weeks when I orderd a 3-7 day shipment
Dear Chloe,
Thank you for your important feedback and for letting us about your experience with us.
I wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
Please kindly give us your order number or your email address, we will check it and solve all the issues for you soon.
We value your patronage and wish to continue serving you in the best way possible.
Best Regards
Customer Service
THIS SORRY $#*! COMPANY SENT ME A DRESS THAT LOOKS NOTHING LIKE THE PICTURE. THEY HAVE A BOGUS PHONE NUMBER. SO YOU REALLY CANT GET A HOLD OF THEM. SO ROSEGAL YOU CAN TAKE YOUR $16 AND STICK IT UP YOUR $#*! AND SAVOR THAT $#*! BECAUSE YOU WONT GET ANOTHER DIME OUT OF ME! NOW CHOKE ON THAT $#*!!
-P. S ILL GIVE THIS DRESS TO A 10 YEAR OLD IN MY LIFE.
Dear Renee,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Regarding your order, we have sent you an email, please check it and we will solve all the issues for you soon.
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Best Regards
Customer Service
I purchased a dress and it been 6 months since I've paid for it. And still have not received. The order # i received does not exist. I tryed calling but no one EVER answers. They are the worst ever! Don't waste your money on this site. Its a SCAM!
Dear Norma,
I want to start by thanking you for notifying us about the issue.
We regret any inconvenience or frustration that your experience has caused you.
Please kindly give us your order number or your email address, we will check it and solve all the issues for you soon.
We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience. We feel that this is the least we can do in the circumstances.
Best Regards
Customer Service
This horrible company has a great website, but it is a total scam. I have ordered from a lot of Internet based companies, but I have never seen anything like this before. This is the biggest scam since the development of the Internet. Poor quality clothes, bad customer service, the most horrendous return policy. It takes for ever to receive your order. You will be very dissapointed once you receive your order and once you see the garbage that they supposedly call clothes. If you decide to return the order (which I am sure you will) they put you through hell as a way to dissuade you from returning the crap they sent you. If you are lucky after 3 months of back and forth, you will finally return the items, but they will only refund you about 10% of you total order and it will take up to 3 months to see your refund. So go ahead, order from this company only if you want to be tortured and lose your money. It is simply horrible.
Dear Yosie,
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We are NOT a con. We really do not need to risk our reputation over a single order. Nevertheless, we respect your opinion. It will be nice if you can respect the opinions of other reviewers too because it is not fair to accuse other honest reviewers of being liars.
Please kindly give us your order number or your email address, we will check it and solve all the issues for you soon.
We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Best Regards
Customer Service
I ordered a bathing suit from rose gal. I contacted the support centre when I got the confirmation e-mail from the company that includes a picture of the shipping label. The confirmation address and the address I put in at the time of purchase match and is my correct address. However the picture of the shipping label has the wrong city. I have e-mailed back and forth with two separate customer service reps and have been told there's nothing they can do as it's been shipped. I have also been told that this is my fault as I provided the address (why yes I did, the correct one. I did NOT fly to China and provided the wrong one on the label as they so implied.) I have also been accused of already receiving the item and asking for a refund because the customer service rep claims I wouldn't have a picture of the label if I didn't receive it. Obviously she forgot about the first message where I stated it was a picture from them. I also screen shotted the e-mail showing the photo to prove this. However it got my nowhere. Don't order from them, it's a rip off and they steal your money.
Dear Brit,
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
Regarding your order, we have full refund to you in 2015-06-23 19:32:49, please check your bank bill about this.
Thank you again for bringing these matters to our attention.
Best Regards
Customer Service
I ordered 4 swim suits from this place in MARCH and have only received 2! I ordered XL and the 2 that came are extremely small! I can't even find a phone number to call these people to complain it's all by email. Stupid.
Dear Cara,
Thank you for taking your time to write your review. We really appreciate the feedback.
First, I want to offer my sincerest apologies to you for the issue.
Regarding your order, we have shipped the items in four package, the package numers are 9374869903500329420085, BJ14265783855789, BJ14272779273865, BJ14278387164105. Please kindly wait more days about your another two packages. About the other issues, we have sent you an email, please check it and we will solve all the issues for you soon.
You are a valued customer, and we are committed to providing you with the best service possible.
Best Regards
Customer Service
My clients is super happy with this watch. Will definately be ordering again, rosegal is the best online site I met!
Received my order yesterday and was happy with the shipping time about 2 weeks. Opened the package and my jaw dropped! This looks like it was made by a 1st grader who thinks they might want to go into fashion design. I have been telling others abouth the site, I told them not to order anything until I received my order so we could verify the quality! Shame on you, I will give you this you have a hell of a photographer because he/she makes things look beautiful. I think we all should post are junk on Facebook so buyers can see they real representation of what you guys are really sending out of your basement. Lining hanging over in front of dress which is a little girl size 14 not an adult size medium and the jumpsuit well what can I say? You get what you pay for. I only hope I used PayPal to buy this because if so I will be filing a complaint with them. I might not get my money back, but hopefully I can stop the next sucker from being scamed by this company. Shame on you! If karma is real you guys need to be ducking. You reap what you sow. Sow deceit reap deceit. Be blessed,
Dear sandy,
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
We want to extend our apologies to you regarding your issue, we will work hard to ensure it is resolved to your satisfaction. Please checlk your email about this.
We want to thank you for your constructive comments, which are always most welcome. Thank you so much for using our site and for providing your valuable feedback to us.
Best Regards
Customer Service
If you click on the profiles of all of the four- and five-star reviews, these "people" all review the same three/four sites - EverBuying, Rosegal, GlobalGrow, Nastydress - which are deemed scams by the rest of the commenters.
These are falsely regenerated bot reviews, the same way websites can buy "likes" and "follows."
Dear Alex,
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please kindly give us your order number or your email address, we will check it and solve all the issues for you.
Please understand that we are more than willing to assist any customer. We always reflect on the vital feedback that customers provide so that we can constantly improve the shopping experience for all our customers.
Best Regards
Customer Service
Cheap clothing that took forever to arrive on my doorstep… Only to find out that there were damaged goods inside the package. When I contacted customer service the only thing they wanted me to do was take photos and send it to them is if I owe them anything I don't think so beware do not do business with this company
Dear Gina,
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
I want to extend my sincere apologies for the problems you have experienced.
Regarding your order, we have sent you an email, please check it and we will solve all the issues for you.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
Best Regards
Customer Service
When I received my order a month late4 the quality was crap! I ordered large and it is more like a small. I marked it refused, put it back in the mail and called the credit card company to stop the charge, nobody answers customer service line! Do t waste your time/ money.
Dear Lisa,
Thank you for your important feedback and for letting us about your experience with us.
I wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
Please kindly give us your order number or your email address, we will check it and solve all the issues for you.
We value your patronage and wish to continue serving you in the best way possible.
Best Regards
Customer Service
From the business
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Kristine,
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
Regarding the issues, please kindly give us your order number or your email address, we will check it and solve all the issues for you soon.
We will be more than happy to contact the customer directly to reach an amicable and acceptable solution. We will learn from this experience and ensure that steps are taken to prevent it from happening again.
Best Regards
Customer Service