Rosegal

If you want stuff that isn't as described and that you can't wear then go right ahead and deal with these crooks. Absolutely effing infuriating! And they want an order number to resolve issues but delete the friggin things from your account so you can't reference them! They make the Mafia look like a nice bunch of guys. STEER WELL CLEAR
*UPDATE* - in response to what I see written by Rosegal. Perhaps it is a standard type of reply. I certainly see lots of concern from these people and nothing in the way of action. So since you ask what you can do to put things right - research your target markets, adhere to an internationally recognised size chart (Not one that would fit only munchkin characters from a Tolkein novel) and offer some kind of customer service instead of "tea and sympathy" You are getting your business model FUNDAMENTALLY WRONG.

Rosegal is a TOTAL FRAUD. DO NOT ORDER FROM THEM! I ordered $185 worth of items. They arrived mashed into balls, stuffed into one envelope busting at the seams. The quality of the material is horrible and the measurements they list are totally incorrect. I "Submitted a Ticket" on Monday, Nov 30th and received their automated "we will respond in 24 hrs". It is now Saturday, 5 days later, still no response, despite my daily messages. I tried calling and got a recording saying "THE MAGIC JACK CUSTOMER CANNOT RESPOND RIGHT NOW AND THEIR MESSAGE BOX IS FULL." They are a fraud and facebook should stop running their damn ads! Contact your credit card company to get your funds back. Also, call Dateline with your story so they can take this company down. Here is a media contact list: http://www.nytix.com/Links/TV/articles/newsmediacontacts.html

So angry with these darn emails. They send an email to let me know I have a refund but when I try to open the site it tells me to LOGIN.

DO NOT ORDER AND IF YOU ARE EXPECTING A REFUND, THEY TAKE FOREVER. I MADE MY ORDER IN 2014... I did not receive my items but they were quick to take my money! After I made a review complaint they decide that it's time I will be refunded but not the whole amount because I did not have pictures to prove I made the order. Then they send me a link to get the refund and I get a pop up telling me to log in... grrrrrr. TAKE MY ADVICE AND DO NOT ORDER!

I had written a huge negative comment regarding the poor quality of their clothing and such and Rosegal and they actually deleted my post on 4 separate occasions. There are so many negative comments regarding this scam so called of a company, that I wonder why did they delete mine... hmmmmm interesting! Anyways before you order anything from this company ensure that you go on line and check out all of the horrible reviws. It really makes me wonder what kind of operation they are running. Think about it, buy a cheaply made dress that you order for $15. It will probably arrive in the wrong size, totally different color and be prepared to only wear it once because once you wash it, it literally falls apart. But wash at your own risk, because some of those items don't even come with laundry care instructions. Sure the pics look great, and a wow what a deal $15 for a dress with free shipping all the way from let's say China. This company has sweat shop child labor written all over it. Go ahead Risegal delete this post too if you wish. Sincerely a very dissatisfied customer. Maybe I should have called instead, oh sit I just read a review saying that their customer service line was not in service anymore. Here's a question Rosegal, and I would appreciate a response, what do you do for an unsatisfied customer, or rather thousands of unsatisfied customers?

I ordered 2 Christmas presents on December 14th. I paid extra for expedited shipping to get it before Christmas. When I didn't receive it when it said I was supposed to I looked it up to see where it was, it hadn't shipped yet and it said it wouldn't be in until the 27th. Now it is the 29th and guess what? They are still not here and now it is saying it will not be delivered until 1/7/18! I am very upset and VERY disappointed! I will never buy from Rosegal again! I was actually going to order more items but NOT NOW!

I received today the parcel from Xiawan, China with a $25.63 bill from fedex for customs fees already paid by them.
Rosegal Customer Support à 09/21/2017 09:34:58 CST

Dear Maryse,

Thanks for contacting us.

We can solve the issue in this ticket.
According to our website's policy import taxes are solely customer's responsibility.
Please check this link: http://www.rosegal.com/tax/

Once placing an order with us, customer agrees to our terms and conditions. The shipper first pays them on your behalf then asks you to pay once deliver the package to you.
Taxes are charged by their local Customs Office and country regulations that is beyond our control.

As this is customer's responsibility to pay these taxes to get the parcel, I'm afraid we cannot offer any compensation in such case.

Thank you for your understanding.

Best Regards
Bailey
Rosegal Customer Service
http://www.rosegal.com/
Maryse Savard à 09/21/2017 07:35:51 CST

It was not '' larger quantities of China products to your country''It was 1 bathing suit and 1 chiffon Cape Dress. I will never make business with your company. Close my account.

This review is both about my last item purchased and the extremely poor customer service that is now non-existent!
My last item is completely unwearable! It is very poorly made. The front is huge when zipped up but the back from shoulder to shoulder is tight and will rip as as soon as I move my arms. The fabric is nothing but a very thin shirt with an extremely oversized hood. It is not a light jacket as I thought it would be. I have been trying to submit a RMA since I received the item in the beginning of December. I submitted an RMA on 12/14/22 and I got an email from Rosegal replying that my question had been answered but when I click to see the response the website and the app just shows as "Question not found". I can no longer reach customer service for anything. I have tried several times to submit a ticket for this item and the same message comes up..."Question not found" or "RMA already submitted". This company no longer has a way to communicate with them. I have tried Messenger as well and no one will help. Presales questions only with Messenger. They only advised I submit a RMA which I have done and can't do again on this specific item! Absolutely no one is willing to help with my problem from this company. I have been able to communicate with customer service in the past over items but now there is NO WAY to reach anyone! This company has lost my business! MY ADVICE...STAY AWAY!

I ordered 4 items of clothing from this company. It took far too long to receive and when the package came, the clothing was HORRIBLE and sized for CHILDREN, not adults. I ordered size medium (I am 5'4" and 120 lbs - average shape) there is NO WAY the clothing could fit. Terrible quality, poorly made and the sweater I purchased had strings hanging all the way around. NO CUSTOMER SERVICE. When attempting to get a return authzation number, my email address kept being rejected by their website. DEFINITELY CANCELING MY CREDIT CARD PAYMENT! SHOP AMERICAN STORES - NOT THESE TERRIBLE OVERESEAS on line companies!

So far, not impressed! Ordered on the 18th of October still haven't recived my order. I can't seem to get in touch with anyone, anyway! Ive email multiple times with no response. Try to use the live chat, it says ofline stating hours 7:30am ~5pm and its always during those house im on the site. Growing aggravated. Never again rosegal, neveragain. First and last time to order from this site. I spent over $50 first order to check it out. Not likely to order ever again. Will not be recommended for anyone. I cant even cancel the order until I recive the merchandise, which seems unlikely. So now I hve just given rosegal $50 for absolutely nothing. I work very hard for my money. Dont enjoy the feeling of being taken advantage of. Shame on them.

Scam! Do NOT use them. It's been 6 weeks! I have only received one of three items. It was a coat and THE SEWN ON LABEL INSIDE THE COAT HAD BEEN REMOVE WITH A STITCH REMOVER. I cannot get through to them at all. Cannot be reached by phone. The voice message always says "the person you are trying to reach is unavailable, and MESSAGW MAILBOX FULL"
Live chat is NEVER available! They do NOT respond to customer service email inquiries! They are a scam

Message Type: After-sale Order Enquiries /Order Tracking
Subject: Where is my order?! Please respond!

I have ONLY received 1 of 3 items ordered. I have received item SKU ******* "Elegant Style Turn-Down Collar Long Sleeve Solid Color Slimming Women's Coat."

I am still missing 2 items, item SKU YM******* and item SKU *******.

Please let me know the status of these items right away. Thank you!
Ticket Status: Waiting for your reply

I am so bummed I didn't find this site before I ordered from RoseGal! I ordered 5 pairs of pants from a Facebook ad, which I have never done before, but they looked so cute and cheap! I saw the tall, lean American models wearing them and thought they were perfect as a birthday gift for my sister-in-law. Well, a whole MONTH after her birthday they arrived, in different packages, wadded up teeny tiny with China shipping labels. I was so upset with myself for not having known they were cheap Chinese crap.
First of all, the Large sizes are maybe big enough to fit a 90 lb. Asian woman. Secondly, the material is terrible. I tried to contact the company to get a return label, and after wasting hours and hours of submitting "tickets," which kept expiring before I could read the responses, I finally got a woman to write me that I'd have to PAY OUT OF POCKET to return them to China for my refund. $45 to ship them, yep. And all 5 pants were $64. Wow.
So instead I am opting for a 30% refund, a whole $19 back after $64 down the tube, countless hours wasted and 5 pairs of cheap, hideous, teeny pants. Screw RoseGal, I hope they go out of business soon!

THESE CLOTHES ARE ABSOLUTELY THE FREAKING WORST, matched only by how terrible #ROSEGAL clothing customer service. They're material is like a shower curtain, horrible cheapest Polyester, ripped seams on arrival, ill fitting, nothing sewn to the correct size you ordered (despite their website info sizing info), and THEY WILL REFUSE TO GIVE YOU A REFUND WHEN YOU STATE THAT THEIR ADS / website are MISLEADING & the quality of the clothing is worse than the clothes from the dollar store. Not worth the money, cost of shipping, or hassle dealing with these shysters & hucksters. You'll never get your money back and you'll never wear these poor quality shower curtains sewn into ill fitting, too small or too big clothing. Share this with a friend and keep them from experiencing this horrible bullcrap. They will also give every excuse and bs story possible in order to avoid refunding your money and giving you a way to send this crap back.
Tabetha Evans

CHEAP CHEAP CHEAP... Don't ever order from them... I've ordered 2 tops in large but they were so small I've gave them to my 12 years old daugther and the material is so cheap, you can see trought... Dissapointed and will never buy back from them. NEVER

Do not waste your time or money ordering from this website. I had order a dress for my wedding from this site and it came stained. I paid for the shipping insurance. I contacted the company many times and sent them pictures of the stained dress I got from them. In order to get a refund they told me I had to pay personally to ship a stained dress they sent me back to get my full refund or I can keep the stained dress and get $3.11 for my rose gal wallet. I don't think I should have to pay for a dress I already paid to be shipped to me to be shipped back when it came stained. I don't want the $3.11 in my rose gal wallet seeing how I wont be ordering from them again, my wedding now had to be pushed back because they take forever to get back to you. I simply want my money back and an not paying to ship back an item I paid shipping insurance for that came to me stained. This site is a joke, I want my money back planning a wedding is stressful enough and now on top of that I have to fight with the company to get my money back. Please don't waste your time or money ordering from them, there customer service is terrible and as I've said before I had to push back my wedding best of them. Since I'm refusing to pay to ship if back as I feel it wasn't my fault the dress came ruined I will only be getting $3.11(which I requested go to my paypal because I will never order from there again)towards a new dress for my wedding which I also had to pay extra for to push the date back so thank you rose gal for ruining what is suppose to be the most important day in a woman's life.

I ordered 2 bikinis, after waiting 2 months for them, and not receiving them I lodged an enquiry on the website and was told to wait another month. Well I waited the extra month and still nothing. I lodged another enqiry on the website but this time I got no reply. I just tried to sign in to the website to see what is going on only to find my account no longer exists. These scumbags have stolen my money and now removed any way for me to contact them by deleting my account.
DO NOT BUY ANYTHING FROM THESE THIEVES.