• Rosegal

Rosegal

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Overview

Rosegal has a rating of 2.6 stars from 6,119 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Rosegal most frequently mention customer service, tracking number, and credit card problems. Rosegal ranks 7th among Discount Clothing sites.

  • Service
    1071
  • Value
    998
  • Shipping
    1078
  • Returns
    702
  • Quality
    964
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
4
517
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How would you rate Rosegal?
Top Positive Review

“I must have gotten lucky...”

Jill M.
4/6/15

Ordered from Rosegal then found this site and i freaked out. But my clothes came in 5 days (yep - 5 days). I will agree with most of them comments that you may want to order a size up. Out of 4 dresses, one was perfect, two were tight (but still fit), and the fourth was too short but will make a cute top with jeans. I'm 4'11'' and these pieces were short so for a taller woman, you may want to be cautious of the length of the dress. Ive attached photos and obviously they need to be ironed, but other that that, I was pleasantly surprised.

Top Critical Review

“Horrible service”

Darya R.
1/30/24

Poor quality of material, very very cheap. Unable to get ahold customer service. On line is it not working. Phone tag is non stop. Called 10 times and still was not able to talk to anyone at all. Very fishy company.

Reviews (6,119)

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Reviews that mention popular keywords

customer service (1084) credit card (209) order number (142) phone number (157) post office (105) shopping experience (74) delivery time (58) bathing suits (149) size clothes (38) quality products (35)
Thumbnail of user ricardol18
1 review
0 helpful votes
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January 14th, 2015

Rosegal.com es la unica pagina donde puedo comprar ropa y otros articulos con mucha confianza. Sus productos son de alta calidad y con mucho gusto la recomiendo.

Tip for consumers:
Recomiendo esta pagina porque es muy buena, de calidad, bonitos, articulos, buen precio y lo mejor es que van integrando mas productos para poder elegir.

Service
Value
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Quality
Thumbnail of user cristinam48
1 review
0 helpful votes
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May 16th, 2018
Verified purchase

He hecho varios pedidos en esta tienda online de moda y siempre me ha llegado todo en perfecto estado y la calidad es excelente. La atención al cliente también es buena.

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Thumbnail of user rosegalr
rosegal r. – Rosegal Rep

Dear Cristina,

We would like to thank you for your kind review. We at Rosegal will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you.

We look forward to seeing you at Rosegal.com again soon.

Many thanks,

Rosegal Customer Service Team

Thumbnail of user valeriag6
39 reviews
47 helpful votes
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April 19th, 2019

Ha mejorada completamente la atencion al cliente, si tienes problemas con tu paquete o el talle, contactalos, alguna solucion vas a conseguir. Ha mejorado muchisimo el trato y el feedback.

Thumbnail of user sonias58
1 review
0 helpful votes
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November 30th, 2017

Il sito è ricco di prodotti, per tutti i gusti, pratico e veloce. I prodotti arrivano sempre presto e in ottime condizioni, ottima anche la vestibilità!
Continuerò a comprare sicuramente!

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Value
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Thumbnail of user millam9
1 review
0 helpful votes
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August 14th, 2020

Je suis satisfaite des masques car ils sont légers et que je peux bien respirer tout en me protégeant.
Je les ai reçus dans les délais annoncés.
Merci rosegal

Thumbnail of user ivonep
1 review
0 helpful votes
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November 14th, 2017

Gostei muito de comprar com a rosegal... atendeu a todas as minhas espectativas...
Entrega antes do prazo combinado, produto identico so escolhido e de excelente qualidade...
Muito obg

Thumbnail of user paolar8
1 review
0 helpful votes
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May 2nd, 2017
Verified purchase

Muy buena la pagina me encanta su ropa, y la atención por mail es Excelente. Se preocupan por que el producto llegue. Y lo solucionan si hay dificultades.

Thumbnail of user excelinaa
6 reviews
3 helpful votes
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March 5th, 2018

Ya he comprado varias veces en esta web y me gusta mucho. La última vez he pedido ropa para mi y mi chico y ambas estamos encantados con todas las cosas, así que os la recomiendo!

Thumbnail of user rosegalr
rosegal r. – Rosegal Rep

Dear Excelina,

Thank you for your feedback.

We are glad to hear that you had a positive shopping experience with us and look forward to seeing you on Rosegal.com again soon.

We appreciate your support.

Rosgal Customer Service Team

Thumbnail of user mishal7
1 review
2 helpful votes
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May 22nd, 2019

Tienen productos de buena calidad, su atención es magnífica, la seguridad en los pagos es impecable y el tiempo de entrega, adecuado.
Llevo años comprando con ellos y los recomiendo ampliamente.

Thumbnail of user valeriyv
1 review
0 helpful votes
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March 25th, 2019

Заказываю товар в Розегале не первый раз. Шел в Мин-Воды Xiaomi TDS - 32дня, покупатель за 4,49 $ по промокоду, прибор работает отлично, но точность измерения проверить к сожалению не могу.

Thumbnail of user villadiegov
1 review
0 helpful votes
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January 29th, 2018

Te envian los que pides, en cuestion del tiempo al igual que en cualquier tienda online con envios a todo el mundo tardan un poco en llegar, pero llegar llegan

Thumbnail of user rosegalr
rosegal r. – Rosegal Rep

Dear Villadiego,

Thank you for taking the time to write your review. We at Rosegal really appreciate this.

Best Regards,

Rosegal Customer Service Team

Thumbnail of user sabrinac44
1 review
0 helpful votes
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February 24th, 2018
Verified purchase

Je suis très satisfaite de mes achats, un peu juste niveau timing de réception mais dans les clous quand même. Pull de noël de qualité moyenne mais prix en rapport.

Thumbnail of user rosegalr
rosegal r. – Rosegal Rep

Dear Sabrina,

We would like to thank you for your kind review. We at Rosegal will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you.

We look forward to seeing you at Rosegal.com again soon.

Many thanks,

Rosegal Customer Service Team

Thumbnail of user danielao1
1 review
1 helpful vote
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December 2nd, 2014

MUY BUEN SITIO PARA COMPRAS DE OPA EN LINEA LAS PRENDAS DE MUY BUENA CALIDAD CHECAR MUY BIEN EL TAMAÑO PARA QUE NO AHIGA ERRORES EN LA TALLA LOS ENVIOS SON EN EL TIEMPO INDICADO A MEXICO SIN DUDA UNA BUENA EXPERIENCIA DE COMPRAS

Tip for consumers:
SI LES GUSTA LA BUENA MODA ASIATICA ESTE ES EL LUGAR CORRECTO

Service
Value
Shipping
Returns
Quality
Thumbnail of user orfelinaq
1 review
1 helpful vote
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January 19th, 2018

Hice un pedido hace 4 meses aprox la pagina decia que me llegaria en 25 dias espere 4 meses y no me llego reclame en la pagina y despues de un tiempo me devolvieron el dinero no recomiendo la pagina

Thumbnail of user rosegalr
rosegal r. – Rosegal Rep

Dear Orfelina,

Thank you for taking the time to write a review.

The precise shipping times can be affected by factors such as the local customs office, remote locations, peak shipping periods, and operational issues impacting the shipping company.

We have offered you a solution via our Support Center. Please check this and reply back to us.

Rosegal Customer Service Team

Thumbnail of user oscarg58
2 reviews
0 helpful votes
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April 4th, 2019

Pagina muy recomendada, tiempos de procesamiento rápidos, variedad de productos, precios excelentes, y tiempos de envíos correctos, una experiencia muy grata y segura. Recomiendo mucho esta pagina.

Thumbnail of user georgelinec
1 review
0 helpful votes
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December 15th, 2018

Estoy muy contenta con mis nuevos pantalones simil cuero. Son de muy buena caidad y me conbinan perfecto con el sweter que tambien compre en Rosegal.

Thumbnail of user amaliat1
1 review
0 helpful votes
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February 15th, 2018
Verified purchase

He experimentado muy buena atencion y los envios llegan luego y me gusta mucho toda la variedad de articulos que ofrecen

Thumbnail of user rosegalr
rosegal r. – Rosegal Rep

Dear Amalia,

Thank you for your feedback.

We are glad to hear that you had a positive shopping experience with us and look forward to seeing you on Rosegal.com again soon.

We appreciate your support.

Rosegal Customer Service Team

Thumbnail of user jorgelinac
1 review
1 helpful vote
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October 17th, 2018

Todo lo que me compre en esta tienda es de buena calidad y muy original.
Ademas la atención al cliente es muy buena frente a una consulta

Thumbnail of user adams457
2 reviews
0 helpful votes
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March 27th, 2019

Szybka wysyłka, towar zgodny z opisem, a do tego zdecydowanie super ceny i częste rabaty, zdecydowanie polecam

Thumbnail of user crystalderr
7 reviews
33 helpful votes
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November 8th, 2014

Rosegal es brillante! Ihave compró algunas cosas de rosegal para mí y mi marido y los dos nos encanta todo lo que hemos comprado.

Service
Value
Shipping
Returns
Quality
Thumbnail of user melissas243
1 review
0 helpful votes
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November 5th, 2017
Verified purchase

Je vais aujourd'hui vous donner mon impression sur le site RoseGal.com, j'ai commandé 2 fois sur ce site et j'ai été la première fois vraiment satisfaite par ma commande alors que la deuxième fois, j'ai été très déçu.
J'ai commandé pour la 1ère fois, le 23 juillet 2017 et j'ai reçu ma commande le 5 aout 2017, j'ai été vraiment choqué par la livraison assez rapide et la qualité des produits (pour voir ce que j'ai commandé, rendez-vous sur cette vidéo: http://urlz.fr/64zm). Du coup, j'ai été vraiment contente de passer ma commade sur RoseGal. Par contre, la deuxième commande à été une cata, j'avais commandé, le 13 septembre 2017, des bottines plateformes (ici: http://urlz.fr/64zo) et un hoodie. Déjà, les deux articles sont arrivé séparément; les bottines sont arrivé le 3 octobre 2017 MAIS ce n'étaient pas les bonnes! J'ai écrit au service client pour les retourner mais ça ne valait pas la peine, les renvoyer m'aurait couter plus chère que les chaussures au final! Je n'ai pas pu trouver de solution avec eux. Après ça, j'ai attendu le pull pendant presque deux mois, vu que je viens à peine de le recevoir fin octobre. J'ai vraiment été choqué et déçu.
Comment dire? Ce n'est pas que je ne vous recommanderai pas RoseGal mais je pense qu'on ne peut qu'acheter que certaines catégories d'articles dessus. D'après moi, évitez les chaussures (rien que pour la taille), favorisez les vêtements (mais en faisant attention à la taille et à la matière, gare au polyester!), les bijoux, les accessoires, les perruques et le maquillage!
Malgré ça, vous pouvez faire vos achats en toute sécurité sur RG (en payant par Paypal), la livraison est gratuite et leur système de R points pour économiser sur vos commandes est génialissime ainsi que les nombreux code promo que l'on peut trouver sur le net.

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Thumbnail of user rosegalr
rosegal r. – Rosegal Rep

Dear Melissa,

Thank you for your review.

All of our Rosegal clothing items must meet our strict quality checks before we ship them out to customers.
We therefore apologize that your item is not up to your satisfaction.

We have sent you a ticket regarding your issue. Please kindly reply to us so that we can give you a suitable solution.

Best regards,
Rosegal Customer Service Team

Thumbnail of user milagrosg2
2 reviews
0 helpful votes
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January 19th, 2018

Pensé en comprar un top de deporte para mi hija y unas zapatillas. Todo perfecto, de calidad y a buen precio. Muy contenta.

Thumbnail of user marceloc24
1 review
0 helpful votes
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June 21st, 2019

Compre 2 trajes de baño para mi esposa y le gustaron mucho, son de muy buena calidad y sobre todo muy originales los diseños.

Thumbnail of user sabrinar49
4 reviews
1 helpful vote
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July 22nd, 2019
Verified purchase

Acquisto spesso su rosegal, mi trovo davvero bene, spedizione veloce, alta qualità e prezzi davvero ottimi

Thumbnail of user analiar
1 review
2 helpful votes
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January 29th, 2016

Demora muchísimo en llegar y cuando llega es un fiasco, confección mala, telas diferentes a las que se ven en las fotos.

Thumbnail of user rosegalr
rosegal r. – Rosegal Rep

Dear Analia,

We regret that our service and the items did not meet your expectation.

Our team has reviewed your complaint and will offer you a solution. Could you please message us your order number?

Thank you very much for your collaboration.

Yours sincerely,
Rosegal.com Customer Service

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From the business

RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.

Company Representative

Thumbnail of user rosegalr
rosegal r.

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