• Roseskinco

Roseskinco

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Overview

Roseskinco.com has a rating of 4.2 stars from 877 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Roseskinco.com most frequently mention customer service, shopping experience, and hair removal. Roseskinco.com ranks 9th among Beauty Products sites.

  • Service
    110
  • Value
    21
  • Quality
    17
Positive reviews (last 12 months): 100%
Positive
2
Neutral
0
Negative
0

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11,346 reviews

14
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How would you rate Roseskinco?
Top Positive Review

“First time ordering IPL”

Lima A.
4/14/24

I wanted to try at home IPL. I ordered from rose skin co. My order was delivered to wrong location. I was very disappointed as it was couriers mistake. I emailed customer services from rose skin n co. They were absolutely so helpful and sent me a new one which has arrived.their response was super quick I cannot wait to use it! So excited to use my product and see how it goes. Thank you again

Top Critical Review

“It burned my leg”

Tessie Y.
6/12/22

Got this device a month ago. It's been three weeks so I raised the power to four levels and it burned my entire leg. While it stung when I was using the device, I thought that was to be expected, but when the skin started burning a couple of minutes later, I switched down the power levels for the rest of my leg but the damage was already done. My leg is full of burn marks right now.

Reviews (877)

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customer service (115) shopping experience (206)
Thumbnail of user cordeliac5
Singapore
1 review
0 helpful votes
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July 21st, 2021
Verified purchase

From 2nd time of use (intensity 2) onwards, it doesn't deliver pulses all the time when it's pressed in manual mode or when it's in position on automatic mode. The lag between pulses can be initiated gets longer with higher intensity. Is it normal? Or product faulty? Takes too much time to finish treatment...

Reason I chose this business:

I was convinced by the reviews it was a good effective product...

* Roseskinco attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user amyc2309
GB
1 review
0 helpful votes
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December 23rd, 2022
Verified purchase

Customer service very good in terms of asking questions before purchase. Website and purchase easy to do. Product arrived fine. Product easy to use. So far so good, but will have to wait several weeks for results!

Service
Thumbnail of user ashleyh1188
North Carolina
1 review
0 helpful votes
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July 2nd, 2022
Verified purchase

I got 2 total "zaps" out of this product. The first time I tried it, it worked only 2 separate times, then never again. I've watched multiple tutorials and have read the instructions numerous times to confirm I am using the device correctly, and I am. It's just a faulty product not worth the price, unfortunately.

* Roseskinco attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user luanao2
Portugal
1 review
0 helpful votes
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June 28th, 2021
Verified purchase

Honestly i was a little worried beacuse of the amount of days that would take my delivery to arrive (to Portugal), but it came on time (and you can track down your delivery, which is a +) and i coudn`t be more satisfied with the product, now let`s hope it really works!

Thumbnail of user gilmarar
Pennsylvania
1 review
0 helpful votes
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April 27th, 2022
Verified purchase

The product is good, and I just used it once. I feel a little bit warm over the use, but I think it is ok.
My complaint is about how long I need to wait to have it. I bought it on Mar/28 and received it on Apr/18, compared with Amazon, which I use to receive the next day.

Thumbnail of user mirandab147
Texas
1 review
1 helpful vote
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May 27th, 2022
Verified purchase

I used afterpay for a bundle of the Lumi and the shaver.
Their shipping took so long, that I made all 4 payments before I even received the product. They didn't let me know it would be delivered in two deliveries, so i thought i only received half the package.
I have used the shaver so far and am fairly disappointed how hard you have to push on your skin for it to work. Spent 20 min on my legs and still missed spots.

Thumbnail of user nataliam161
Florida
1 review
0 helpful votes
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November 10th, 2022

I've used this device 11 times already. No results. Zero. Also, the light flash is delayed sometimes - I have to push the button several times to have a flash. I really wanted to like it. But I will wait

Products used:
Ipl hair removal RoseSkinCo

* Roseskinco attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

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Quality
Thumbnail of user ashleyk537
Pennsylvania
1 review
0 helpful votes
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April 19th, 2022
Verified purchase

I sent an email inquiring about the tracking status and had a quick response. Then I received a follow up with updated information about the shipment. Totally unexpected. Then I got another email about delivery. Great customer service.

Thumbnail of user charlener104
Saudi Arabia
1 review
0 helpful votes
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May 9th, 2021
Verified purchase

My item was ready for delivery last thursday May 6,2021. The delivery man asked for the location and i sent it to him. But he never arrive or contact me. When I called him, he told me he is already far from my location. And he will deliver on saturday. Yesterday, i called him he said he is on rest day and don't know who will deliver it. I keep on calling them to update and they kept on delaying the delivery. Today I called again because they might forget again to deliver it.

Reason I chose this business:

I think this is the best device for me, it is user friendly, i also read many good reviews about it.

Service
Thumbnail of user duaah3
Israel
1 review
0 helpful votes
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June 28th, 2021
Verified purchase

Easy to order. I wanted to use the laser hair removal method and I saw the advertisement on Snapchat and how the people reviewed it that it's easy and affective solution so I decided to try it and I'm using it now and waiting for the results

Reason I chose this business:

I wanted to use the laser hair removal method and I saw the advertisement on Snapchat and how the people reviewed it that it’s easy and affective solution so I decided to try it and I’m using it now and waiting for the results

Thumbnail of user cjh47
GB
1 review
0 helpful votes
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June 17th, 2021
Verified purchase

Was easy to purchase the product. Instructions on how to use the machine were not included in my box. It was just the machine and the plug. Received it one week ago, used it once and very easy to use.

Reason I chose this business:

I had seen it advertised and wanted to try it.

* Roseskinco attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user saniah3
AE
1 review
0 helpful votes
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December 28th, 2022
Verified purchase

My experience with roseskinco is so good. I have been using it for almost 3 weeks in a row, and i am very much happy with the product. The hairs of my hand are decreasing so fast. While for the legs it's taking time. But i am so happy.

Reason I chose this business:

I was checking the videos and pictures for it. Learnt about it and then checked the customers reviews as well. So i also wanted to purchase it. And so far i am very much happy with it,.

Thumbnail of user kellya886
Oregon
1 review
0 helpful votes
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November 30th, 2021
Verified purchase

I'm not looking to be negative, my opinion really doesnt mean anything "wrong", I was excited for this purchase until I noticed it WILL be shipped from China. I would of canceled my purchase but it was already in transition, it felt like it would be a huge inconvenience for anyone to correct my issue. I am interested in the product but I would of rather known that it's coming from China. Maybe later through time my opinion could end up more positive but we shall see!

* Roseskinco attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user mrsvjcc
Maryland
1 review
0 helpful votes
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May 14th, 2022
Verified purchase

I just finished my 3rd week using this laser. So far, I am loving it. I can tell that it should be effective. There is already a reduction in how my hair grows. I anticipate seeing a big reduction by the end of 12 weeks and then looking forward to monthly use. It is easy to use. I have only gone up to level 2 so far. I plan to increase to level 3 next week and stay there for a few weeks. It does get warm but isn't super painful. I am sure it will be less comfortable I increase the intensity but after waxing, I will learn to handle it. For the price, you cannot beat the results. This device is less expensive than a session of waxing. I gave it a try because of the price and though I love waxing, I had that I have to have hair growth. I cannot deal with that in the summer months. So grateful for this!

Thumbnail of user morgans250
Arizona
1 review
0 helpful votes
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May 14th, 2021
Verified purchase

The only downside I've encountered so far is the roseskinco device not lasting long enough for leg, armpit, face, and bikini area altogether- after doing the legs armpit and face the device needed to be charged for longer or require a longer cool down.

Thumbnail of user alyssad128
North Carolina
1 review
0 helpful votes
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April 17th, 2022
Verified purchase

The shipping was extremely slow, but their website and the order confirmation number both state that there are delayed shipping times so I wasn't too upset with that. It took about a month to get here, I emailed customer service just to check in, they were very nice, helpful, and responded in a timely manner. The packaging was good quality, nothing was damaged. I haven't really used it but one time since I got it (2days ago) so I can't comment on how well the Lumi works, but excited to see!

Thumbnail of user m.ns
California
1 review
0 helpful votes
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June 14th, 2022
Verified purchase

I've barely recieved my item about a couple weeks ago and I started using it. I do see a slight difference but bothing major just yet. It will take time and some process to slowly see the results. I will update soon later on

Thumbnail of user emeraldh8
South Carolina
1 review
0 helpful votes
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August 29th, 2022
Verified purchase

I selected paypal to quickly enter my card information and then selected afterpay and it appears that paypal had already taken all the money out of my account. This should really get fixed and I hope I don't get charged twice.

Thumbnail of user manaalj
GB
2 reviews
3 helpful votes
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April 24th, 2022
Verified purchase

This was my first experience with roseskinco and I have to say it was a great one! The ordering process was very quick and easy, the website is really simple and cute. I received my order on time and the packaging was great. No damage or anything.

Thumbnail of user daniav5
Oklahoma
1 review
0 helpful votes
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June 1st, 2022
Verified purchase

I've used it twice and although I believe it is too soon to see results it is concerning how HOT the device gets when in use. I am not able to use the Lumi for more than 15 minutes at a time because the device burns my hand.

Thumbnail of user nidiav6
California
1 review
0 helpful votes
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April 23rd, 2022
Verified purchase

I just received my lumi and have only used it once. I have gotten laser hair removal at a clinic years ago and i was very scared because it was very painful. I was initially scared to use this but knowing that i have the control to adjust it gives me relief. It was not painful at all and very easy to use. I totally recommend

Thumbnail of user reneeh445
Ohio
1 review
1 helpful vote
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April 10th, 2022
Verified purchase

I received the Lumi IPL Hair Removal handset fairly quickly. It was packaged well, I was super excited to start using it... but it is not working as it should. It does turn on, but I can't change the intensity level, I can't change to a different light pulse setting, and the light pulse completely stops working after about 20-25 zaps. So, I will be putting in a call to customer service to see what can be done.

Thumbnail of user karenr2391
Nevada
1 review
0 helpful votes
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May 14th, 2022
Verified purchase

I ordered this on 3/15 and just got it this week... about April 10. Th It wasn't even sent out until I called to inquire and cancel the order since they dropped the ball. I was told that wasn't possible since it was processed (and sitting there). Disappointed in the company. I will start to use it and see how it works but I am not as excited as I was. Perhaps I'll feel differently once I start using it.

Thumbnail of user fareena
GB
1 review
0 helpful votes
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August 16th, 2021
Verified purchase

I have no response to my query about the status of my order. Yodel who are meant to deliver it to me in the UK have no update and redirected me to the company. However I have no reply or updates from RoseSkinCo. I was really looking forward to receiving my order.

Thumbnail of user isabelles104
GB
1 review
0 helpful votes
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December 29th, 2022
Verified purchase

Shopping experience was very pleasant! Everyone I spoke to was very helpful and sent me regular updates on where my order was and the post office was on strike and I couldn't track it properly. Couldn't fault the service!

Extremely pleasant! Always helpful and kept me updated with my order.

Reason I chose this business:

I’ve seen a lot of adverts for different brands but this one in particular has also been recommended to me by a friend

Service

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From the business

Beauty Made Simple
Our mission is to make beauty simple.

We create innovative products that make it easy to show your skin the love it deserves, from right at home.

Spend your time and money on the things that really matter.

100,000+ Happy Customers
Since it's inception in April 2019 RoseSkinCo™ has served 100,000+ happy customers and counting.

Safety First
All RoseSkinCo™ products are certified for safe use, have peace of mind when using your favourite products.

Guarantees & Warranties
All RoseSkinCo™ products come with a 90-day 100% money-back guarantee. They are also covered by a 1-year warranty in case of any defects.

Company Representative

Thumbnail of user sheenaa31
Sheena A.

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