• Roseskinco

Roseskinco

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Overview

Roseskinco.com has a rating of 4.2 stars from 877 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Roseskinco.com most frequently mention customer service, shopping experience, and hair removal. Roseskinco.com ranks 9th among Beauty Products sites.

  • Service
    110
  • Value
    21
  • Quality
    17
Positive reviews (last 12 months): 100%
Positive
2
Neutral
0
Negative
0

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11,346 reviews

14
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How would you rate Roseskinco?
Top Positive Review

“First time ordering IPL”

Lima A.
4/14/24

I wanted to try at home IPL. I ordered from rose skin co. My order was delivered to wrong location. I was very disappointed as it was couriers mistake. I emailed customer services from rose skin n co. They were absolutely so helpful and sent me a new one which has arrived.their response was super quick I cannot wait to use it! So excited to use my product and see how it goes. Thank you again

Top Critical Review

“It burned my leg”

Tessie Y.
6/12/22

Got this device a month ago. It's been three weeks so I raised the power to four levels and it burned my entire leg. While it stung when I was using the device, I thought that was to be expected, but when the skin started burning a couple of minutes later, I switched down the power levels for the rest of my leg but the damage was already done. My leg is full of burn marks right now.

Reviews (877)

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customer service (115) shopping experience (206)
Thumbnail of user dylansmamao
California
1 review
0 helpful votes
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January 28th, 2022
Verified purchase

The shipping issues were a real problem as well as the lack of information and ability to track the package. Apparently mine sat in NY for three weeks... I have no idea what was going on and did not get any new information from customer support. Apart from that it was a pleasant experience.

They didn't help me. :( I sent a scathing email back to them and then another one to apologize for my scathing email because no one should ever loose their cool and yell at people who are not responsible for the poor quality of service the company provides. I never heard back, which is fine. Thankfully after 4 weeks my order did finally show up in time for Christmas. I still have no idea where it was the whole time and neither does the USPS who tried to help me find the package. Regardless, in the end I got it and that's all that matters....though I think I lost a few years of my life due to the stress of it all. :)

Reason I chose this business:

Found it via Google... :)

* Roseskinco attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Thumbnail of user krisl191
Pennsylvania
1 review
1 helpful vote
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February 17th, 2023

I ordered a product a month ago to the day. It has still not delivered and now company is ghosting all e-mail enquiries. I am now searching for this myself (per the one reply I did receive they advised me to check on their shipment) and, quite honestly, I do not think it will ever show up. So that is more work trying to get a refund for a stupid face cleanser. Had I known the origin of this company I would have never purchased any product from them. They go to great lengths to disguise. And I do not have the actual product so I cannot send a pic or a proof of purchase. I assure you- this review is legitimate.

Tip for consumers:
Do not purchase from this company.

Products used:
None. Because never received.

* Roseskinco attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Shipping
Thumbnail of user melc124
Canada
2 reviews
0 helpful votes
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November 6th, 2021
Verified purchase

I'm on week 3 and been using it 2-3 times a week and still no results…. So we'll see remaining hopeful but lots of reviews with people saying they saw results within the first few weeks I definitely haven't seen any change. And I'm hair with dark hair? So supposedly the ideal customer?

Reason I chose this business:

Because the reviews looked good

Thumbnail of user macyp15
California
1 review
0 helpful votes
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June 18th, 2022
Verified purchase

Round 2 was completed this past Saturday, 14 May. Normally without the product I wouldn't need to shave for a week but since starting I've noticed hair growth on day 2 after laser treatment. I'm not sure if that is normal.

Thumbnail of user rachelw816
Nebraska
1 review
0 helpful votes
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April 27th, 2022
Verified purchase

It took a couple weeks for Roseskinco to prepare my order for shipment, which their website does warn you about. Still, I got a little nervous and emailed their customer support. The response back was timely, personal, and re-assuring. My product arrived sooner than their estimated delivery date. I have enjoyed using it and could tell a difference from the very first use! I'm grateful for a company that makes hair removal so painless, easy, and affordable.

Thumbnail of user nicoleh1357
Wisconsin
1 review
0 helpful votes
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April 25th, 2022
Verified purchase

I haven't tried the product yet. But the buying and shipping process was great. I ordered the wrong color and sent an email asking to switch. They promptly responded and were able to change it for me. After that I was sent emails on the shipping progress since it was taking longer than expected. They were very helpful and kept me updated. 100% would buy again from this company.

Thumbnail of user richardc2963
California
1 review
0 helpful votes
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December 1st, 2021
Verified purchase

Buyer Beware! I bought a gift for my wife from this website and it has been the worst online experience of my life. I am on a limited income so $129.99 was a nice Christmas gift. The only problem is that nobody knows where it is. Purchased on Dec. 1st it is now Dec. 23rd. At least 15 emails sent and only 2 response's. Do not do business with this company if you want good customer relations. Very disappointed! Going to ask for a refund or do a credit card dispute next. NOT A "MERRY CHRISTMAS "

Service
Value
Shipping
Thumbnail of user marias2402
New York
1 review
0 helpful votes
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April 3rd, 2022
Verified purchase

Using the hair removal for 3 weeks now, and am quiet happy with the results already! Had few ingrown hairs on my bikini area, and they all got dried off from the first use. Overall I like the product, will continue using till 12th week.

Thumbnail of user annf593
California
1 review
1 helpful vote
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May 13th, 2022
Verified purchase

This product sounded too good to true, but I gave it a shot on the advice of a friend and wow. It's been two and a half weeks and I've seen a significant decrease in hair growth. Amazing! It's super easy to use. My only criticism is that if you're doing a large body area like both legs it gets really hot and I needed to give it a few minutes in the middle to cool off. Small price to pay for at home lasering!

Thumbnail of user mariannel121
California
1 review
0 helpful votes
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July 23rd, 2022
Verified purchase

I'm still getting use to how exactly to change the setting… the instructions aren't the best. Maybe they should post some how to videos. The light is more the very bright. You HAVE to wear sunglasses for your eyes. It's only been a week since my first "treatment" so I'm not exactly sure what I'll think of this product in another couple weeks.

* Roseskinco attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user shanac47
Ireland
1 review
0 helpful votes
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December 4th, 2021
Verified purchase

It was delivered about two weeks after I ordered and I started using it right away.
Compared to my experience of laser treatment at the clinic, I could feel that it was much less powerful than the clinic as it was for home users. But hopefully, I can see good results in a few weeks!

Reason I chose this business:

I saw the commercial on Instagram.

Thumbnail of user louisel294
Iceland
1 review
0 helpful votes
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May 17th, 2022
Verified purchase

I started to use my RoseSkin machine about 6 weeks ago.
Even if it's very slow, I've noticed that my hairs started to grow thinner and fewer.
I purchased this product to help with ingrowing hairs, and I notice a slight improvement too.
It's a slow process so far, but it doesn't hurt (from level 5, you do feel like a pinch when the light flashes).
The only thing that is a bit annoying is that the machine does a lot of noise and heats pretty fast.

Thumbnail of user angelaw1638
Georgia
1 review
0 helpful votes
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May 24th, 2022
Verified purchase

I received this item in a timely fashion. I have had this device for two week & used it according to instructions. I have six weeks to go before I can definitively say if it works, however, I do feel like I am seeing results! I still have hair growth, but in most areas it is growing softer & lighter. I have used it on my lower leg, underarms & bikini line. I'm feeling very good about my purchase!
As for the site I ordered through, Sitejabber, I'm disappointed. I had looked at this device prior to seeing it advertised on sitejabber, I decided to order through this site because they offered bonus points towards my online game. Seemed like a win win!? However, I have still never received the in game credit that was adverted :( I was nervous it was all a scam? But when I did receive the order, I realize that maybe sitejabber is the scam, not the products they advertise.

Thumbnail of user monicaz80
Singapore
1 review
0 helpful votes
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December 28th, 2022
Verified purchase

Delivery took awhile but I'm not in a hurry. A bit of shock to know the product came from china, probably mark up quite a fair bit. But i can understand, since a lot of marketing dollars went into promoting.

Reason I chose this business:

After reading the reviews online.

Thumbnail of user stephanief914
New Jersey
1 review
0 helpful votes
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November 24th, 2021
Verified purchase

Overall the shipping has obnoxiously long. When I tried to contact customer service I would get the same response over and over. All that was communicated is that there were delays. Meanwhile the item I ordered sat in a carrier's warehouse for over a week (approximately 25 miles from my home)! Just disgraceful.

Service
Thumbnail of user tabeak
Germany
1 review
0 helpful votes
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August 16th, 2021
Verified purchase

The delivery was fast and the application was also easy to understand. Unfortunately, I can not use many places with the device, because my hair is too light there. But the application in general does not hurt at all (I have only used it on level 1 and 2). I keep the product anyway, because I have the feeling that it shows some effect in the areas used (armpits and legs).

Thumbnail of user laurend405
GB
1 review
0 helpful votes
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October 26th, 2021
Verified purchase

I've only used my machines twice, so it's too soon to tell, but I'm satisfied with how easy it is to use and I agree it is far less painful that the laser I have had before. My only criticism is that the handset is quite chunky in the hand. I feel it could be more slim-line or have a more gripping material

Reason I chose this business:

It was on offer and I needed something I could afford.

Thumbnail of user sd886
Jamaica
1 review
0 helpful votes
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June 14th, 2022
Verified purchase

I had high hopes for this product. I've done 3 sessions now and I don't see it working. More than likely I will be returning. I don't see hair growth changing and my product gets hot pretty quickly even on minimal settings. Not what I expected.

* Roseskinco attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user catr43
New Jersey
1 review
0 helpful votes
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May 9th, 2022
Verified purchase

I am beginning to fall in love with my Rose Skin co Lumi device! It's only been a week and I'm already feeling a difference in my skin texture and a slower hair return. This is the best purchase I've made for myself all year! Once I finish the recommended 12 weeks, I believe that I will be giving this a five star review!

Thumbnail of user linaa68
Massachusetts
1 review
0 helpful votes
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May 14th, 2022
Verified purchase

I just received the device. It came in a good shape. Haven't tried it yet as it just came few hours ago.
The only bad side of this order is the very exhausting waiting time to get the product delivered.
I hope the company improves their delivery method and shipping time.

Thumbnail of user nicoler921
South Africa
1 review
0 helpful votes
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May 20th, 2021
Verified purchase

Great, I live in South Africa and received my package 2 weeks after placing my order. Very quick delivery and well informed about where my package was. Amazing packaging as well. So excited to use it.

Thumbnail of user amys2597
Canada
2 reviews
0 helpful votes
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May 11th, 2022
Verified purchase

I've only used this for a few weeks but it is already working so well! I have PCOS and struggle with unwanted hair growth- but so far this has been the most effective (and cost efficient) treatment! I would highly recommend!

Thumbnail of user ebonyb103
Maryland
1 review
0 helpful votes
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May 7th, 2022
Verified purchase

Overall, the experience was positive. Customer service responded promptly when I reach out regarding the delay in ordering. I would suggest that the shipping process be made more transparent on the website so customers know that the products are being shipped from outside of the country and there is usually a two week delay even without COVID and increases in orders. Shein does this as they ship from China, I believe, and their shipping process is outlined on their website. This way customers know what to expect and know it will take close to a month after ordering to get the product.

Thumbnail of user maryd1979
New Jersey
1 review
0 helpful votes
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June 29th, 2021

Simple and fast shopping experience just like the conveyance. It's superior to my past encounters with different brands! With respect to hair expulsion I can disclose to you that it's absolutely effortless.

Service
Value
Shipping
Returns
Quality
Thumbnail of user liac39
GB
1 review
0 helpful votes
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April 29th, 2022
Verified purchase

I'm only onto my third session so I can't see results just yet but the device is so easy to use, and feels very luxurious. Be sure to follow instructions and wear sunglasses when you use the IPL device though, as the light is blinding

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From the business

Beauty Made Simple
Our mission is to make beauty simple.

We create innovative products that make it easy to show your skin the love it deserves, from right at home.

Spend your time and money on the things that really matter.

100,000+ Happy Customers
Since it's inception in April 2019 RoseSkinCo™ has served 100,000+ happy customers and counting.

Safety First
All RoseSkinCo™ products are certified for safe use, have peace of mind when using your favourite products.

Guarantees & Warranties
All RoseSkinCo™ products come with a 90-day 100% money-back guarantee. They are also covered by a 1-year warranty in case of any defects.

Company Representative

Thumbnail of user sheenaa31
Sheena A.

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