• Roseskinco

Roseskinco

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Overview

Roseskinco.com has a rating of 4.2 stars from 877 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Roseskinco.com most frequently mention customer service, shopping experience, and hair removal. Roseskinco.com ranks 9th among Beauty Products sites.

  • Service
    110
  • Value
    21
  • Quality
    17
Positive reviews (last 12 months): 100%
Positive
2
Neutral
0
Negative
0

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11,346 reviews

14
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How would you rate Roseskinco?
Top Positive Review

“First time ordering IPL”

Lima A.
4/14/24

I wanted to try at home IPL. I ordered from rose skin co. My order was delivered to wrong location. I was very disappointed as it was couriers mistake. I emailed customer services from rose skin n co. They were absolutely so helpful and sent me a new one which has arrived.their response was super quick I cannot wait to use it! So excited to use my product and see how it goes. Thank you again

Top Critical Review

“It burned my leg”

Tessie Y.
6/12/22

Got this device a month ago. It's been three weeks so I raised the power to four levels and it burned my entire leg. While it stung when I was using the device, I thought that was to be expected, but when the skin started burning a couple of minutes later, I switched down the power levels for the rest of my leg but the damage was already done. My leg is full of burn marks right now.

Reviews (877)

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customer service (115) shopping experience (206)
Thumbnail of user rohanl16
Australia
1 review
0 helpful votes
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March 14th, 2022

I purchased the Hair removal handset and it just does not work, as as per their terms and conditions I contacted them to arrange a refund. I sent the product back and they advised when the handset arrived and I provided them with the tracking number and proof of delivery they would process the refund. As soon as I emailed them the proof of delivery their replies have stopped and no refund.

DO NOT BUY this product I am sure it is a scam.

Service
Value
Shipping
Returns
Quality
Thumbnail of user kaitlyns114
California
1 review
0 helpful votes
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May 3rd, 2022
Verified purchase

I think they should update their website to say to expect delays in all orders. For my order, it said it would take 3-4 business days to process the order. I ordered on a Sunday messaged that Friday, got a response and it was processed on that following Tuesday. The customer service was a wonderful and fast response. My only meh feeling is the item was given a tracking number for USPS and USPS for two solid weeks said it was waiting to receive the item after that Tuesday. The item said it was coming from California and I live in California so I wasn't sure what was taking so long. I was giving it a solid 14 business days before sending another message but that day I received my item. Love the items that I ordered. Just wish they would update their processing details to say delays on all items, not just preorder items.

Thumbnail of user laurag1520
New Jersey
2 reviews
0 helpful votes
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December 17th, 2021
Verified purchase

Ordered this for gifts, and they got stuck in transit, and when I contacted RoseSkinCo to help, they got right on it and found them & I received them right away. Was very pleased with their customer service!

Service
Thumbnail of user zeey3
Malaysia
1 review
0 helpful votes
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July 29th, 2021
Verified purchase
• Updated review

With the Rose Quartz Roller as part of my beauty routine, I found my skin feeling more firm and moisturized after using it together with my skincare set. The vibrations definitely helps in reducing puffiness and water retentions, and the roller helps to sculpt my face, jawlines and cheekbones.

Reason I chose this business:

Riya looks like one of the best Rose Quartz Roller as compared to other products/brands. I have been wanting a facial skin roller as part of my beauty routine. The most attractive properties of Riya is the given vibrations to promote circulation and reduce puffiness on the face area, while provides a relaxing facial massage with the Quartz roller.

Good quality products
July 9th, 2021
Verified site experience
• Previous review
Thumbnail of user vickil293
Australia
1 review
0 helpful votes
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October 17th, 2021
Verified purchase

Purchase was easy to use and Delivery was good considering AUSTRALIA POST are having a lot of issues. I am on my 3rd week so it's a little bit early to see a difference yet. My handset is easy to use and very convenient. Instructions were self explanatory. So far good

Thumbnail of user melissah1308
Mexico
1 review
0 helpful votes
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September 27th, 2021
Verified purchase

I just used 2 times and it gets very hot and in one occasion i burned my skin I dont know if it's normal, and I dont know if kts good to raise the level, because I use level 2 and the device gets very hot

Reason I chose this business:

Because I see the videos and I really want a change, my skin is sensitive and irritated bye the rake

* Roseskinco attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user leesan2
New Zealand
1 review
0 helpful votes
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November 14th, 2021
Verified purchase

Was easy throughout the whole process of buying their IPL lazer handset, also with their free shipping (which I am greatful for) their was no confusing extra fees and arrived on time between their suggested delivery date.

Reason I chose this business:

Because I had seen alot of great reviews about it online.

Thumbnail of user nadiaw92
South Africa
1 review
0 helpful votes
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October 13th, 2021
Verified purchase

Easy to find what I'm looking for & of course the discount that gave me and fast delivery service even though I stay in Africa. Excellent customer service.

Excellent customer service experience.

Reason I chose this business:

I saw it advertising everywhere on social media and because I'm having such bad trouble with shaving I thought why not give it a go.

Service
Thumbnail of user dg487
California
1 review
0 helpful votes
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November 18th, 2021
Verified purchase

Easy buying and coming from Hong Kong, not bad on delivery times. I cannot rate the product yet, as I have only used it once, but will provide feedback after 12 weeks.

Reason I chose this business:

Reviews I read.

Thumbnail of user stepho11
Japan
1 review
0 helpful votes
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June 26th, 2021
Verified purchase

My hair on the legs normally grows back very fast. But after using for a couple of weeks, I noticed some changes and they have been slower! Especially on the calves part :)

Thumbnail of user sophiem189
Colombia
1 review
0 helpful votes
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May 2nd, 2022
Verified purchase

Great customer service when I got in touch about my order. Item arrived on time despite being shipped to Colombia which I was a bit concerned about as post here is unreliable.

Thumbnail of user fatimab79
Spain
1 review
0 helpful votes
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December 28th, 2022
Verified purchase

It was good, I received updates about my package and it arrived as expected. I can't rate the product yet because it's been too little time to judge results.

Reason I chose this business:

Because of its good reviews and good advertising.

Thumbnail of user ashleighd33
GB
1 review
0 helpful votes
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April 20th, 2022
Verified purchase

Took a bit longer than expected to arrive. But other than this all is great so far. Not used it much yet but when I have its been extremely easy and effortless to use.

Thumbnail of user neriahm
Australia
1 review
0 helpful votes
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August 24th, 2021
Verified purchase

Received my IPL laser hair removal handset two weeks ago, since have been using it I have seen some slight patchy re-growth. Can't wait to see the 5-14 week results! I love it already

Thumbnail of user chalsealees
Ohio
1 review
0 helpful votes
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May 17th, 2022
Verified purchase

I haven't had this long enough to give it a review, but so far for my caramel skin, at level 4 I haven't gotten any burns. I've been using this for 3 sessions with in 2 weeks.

Thumbnail of user selenec9
GB
1 review
0 helpful votes
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June 2nd, 2021
Verified purchase

Just got it! Looking forward for see.
Not painful not overall with the power for the first few set, otherwise will burnt a little bit.
I can say better wear sunglasses while you do it :)

Service
Thumbnail of user keilahb
Texas
1 review
0 helpful votes
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September 2nd, 2022

I am not happy with the product at all! I have light skin tone with dark brown hair, and I followed the instructions and used the IPL laser twice weekly for 4 1/2 months. At first I thought the product was working and I saw a decrease in hair growth but that was where all progress stopped...
The areas where the hair continued to grow despite treatments continued to grow. Now I was past the 12 week mark so I reached out to customer support.
After multiple emails back and forth with support I was not happy because they promise in 12 weeks to have permanent hair reduction. Which I guess in a way is true but having an armpit that still has half the hair after following the instructions seems like a waste of time and money to me. The website promises you can try or risk free with a money back guarantee. I went back in forth for weeks with customer service and they did not want to give me my money back and finally settled with giving me a half of refund. Whatever.
Now I haven't used the device for several weeks and areas where the hair looked like it had stopped growing now started again so all this work and time was so nothing.
This product is a joke. Don't waste your time and money like I did.

* Roseskinco attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user shannons1173
North Carolina
1 review
0 helpful votes
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June 15th, 2022
Verified purchase

I am only about two weeks into it as of now. I do not see any changes yet but still hopeful. I am using it twice a week on max setting. I wish the glide feature emitted more pulses quicker.

* Roseskinco attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user miernaa
Israel
1 review
0 helpful votes
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January 25th, 2023
Verified purchase

I thought I'd be receiving the product home delivery, however it was sent to a specific point which was ok (it wasn't so far from my house). The problem is that they received my order until only a week later they let me know that they received it! Other than the fact that they were about to send it back! The same day I got a text that they got it. Without even letting me know they received it. It was all so complicated when it shouldn't be like this… I wouldn't have bought it if I knew it would be like this

* Roseskinco attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user shinl2
Virginia
1 review
0 helpful votes
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July 31st, 2022

Hello Ladies. It will take four weeks for shipping. Please know in advance before ordering. I hope the manual is more detailed. I don't know how to adjust the level depending on the skin color.

Thumbnail of user onalisas
New York
1 review
0 helpful votes
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May 12th, 2022
Verified purchase

I ordered my Lumi on March 13th. The process to receive it was grueling. It said the product was shipped but after a few weeks it showed it was sitting in New Jersey. It was not until I emailed the company that it was even shipped out. I was disappointed and felt I still would have been waiting for it if I didn't ask for it.

Thumbnail of user ashlenp
South Africa
1 review
0 helpful votes
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May 19th, 2021
Verified purchase

Pleased with the feedback, device is exactly what it looks like in the pictures, has good grip and arrived in one piece. Highly recommend cant wait to try it out.

Reason I chose this business:

Saw alot of reviews on YouTube which proved that this is not a hoax. Also i trust that i will get a reduction of hair growth in the coming months.

Thumbnail of user emilyh884
Florida
1 review
0 helpful votes
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May 23rd, 2022
Verified purchase

Right this minute I've only been able to use it one time and I read somewhere where I can use it every 72 hours so I'm going to use it on the 27th that would be my second use my first use was very easy didn't hurt you could feel the heat to it but so far so good

Thumbnail of user shahina13
GB
1 review
0 helpful votes
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August 24th, 2021
Verified purchase

VERY HAPPY WITH THE ITEM IT DOSE THE THE THINK FOR YOU IT; S BRILLIANT AND EVERYONE SHOULD ORDER ONE IT WILL SAVE YOU LOTS OF MONEY INSTALL GOING TO A LASER APPOINTMENT WHEN YOU USE SOMETHING LIKE THIS IN YOUR OWN HOME
THANK YOU

Reason I chose this business:

I CHOOSE THIS BECAUSE I SEEN ON FACEBOOK AND THE SEEN PEOPLE REVIEWS AND IT WAS GOOD SO THAT WHY I CHOOSE THIS AND L AM VERY HAPPY WITH THE ITEM

Thumbnail of user ceciliat71
Ireland
1 review
0 helpful votes
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June 21st, 2022
Verified purchase

Delivery was fine.
You nearly need protective glasses when using it.
Wouldn't want to be epileptic.
Used it 3 times so far so can't see any changes on my legs yet.

* Roseskinco attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

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From the business

Beauty Made Simple
Our mission is to make beauty simple.

We create innovative products that make it easy to show your skin the love it deserves, from right at home.

Spend your time and money on the things that really matter.

100,000+ Happy Customers
Since it's inception in April 2019 RoseSkinCo™ has served 100,000+ happy customers and counting.

Safety First
All RoseSkinCo™ products are certified for safe use, have peace of mind when using your favourite products.

Guarantees & Warranties
All RoseSkinCo™ products come with a 90-day 100% money-back guarantee. They are also covered by a 1-year warranty in case of any defects.

Company Representative

Thumbnail of user sheenaa31
Sheena A.

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