• Roseskinco

Roseskinco

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Overview

Roseskinco.com has a rating of 4.2 stars from 877 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Roseskinco.com most frequently mention customer service, shopping experience, and hair removal. Roseskinco.com ranks 8th among Beauty Products sites.

  • Service
    110
  • Value
    21
  • Quality
    17
Positive reviews (last 12 months): 100%
Positive
2
Neutral
0
Negative
0

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11,346 reviews

14
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How would you rate Roseskinco?
Top Positive Review

“First time ordering IPL”

Lima A.
4/14/24

I wanted to try at home IPL. I ordered from rose skin co. My order was delivered to wrong location. I was very disappointed as it was couriers mistake. I emailed customer services from rose skin n co. They were absolutely so helpful and sent me a new one which has arrived.their response was super quick I cannot wait to use it! So excited to use my product and see how it goes. Thank you again

Top Critical Review

“It burned my leg”

Tessie Y.
6/12/22

Got this device a month ago. It's been three weeks so I raised the power to four levels and it burned my entire leg. While it stung when I was using the device, I thought that was to be expected, but when the skin started burning a couple of minutes later, I switched down the power levels for the rest of my leg but the damage was already done. My leg is full of burn marks right now.

Reviews (877)

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Reviews that mention popular keywords

customer service (115) shopping experience (206)
Thumbnail of user cliffm87
New Zealand
1 review
0 helpful votes
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November 22nd, 2021
Verified purchase

Easy website to follow. Searching for product is well set up and very straight forward. You are only one click away from everything. Would definitely recommend.

Thumbnail of user ivyr47
District of Columbia
1 review
0 helpful votes
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December 13th, 2021
Verified purchase

Very easy I paid and I got it simple as that. Shipping took time but that's not their fault so as far as I know I had no issues with shopping from roseskinco.

Reason I chose this business:

I kinda made a guess and went with what had high reviews and I can say it was a risk worth taking

Thumbnail of user am905
Pennsylvania
1 review
0 helpful votes
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June 24th, 2021
Verified purchase

The box that my product came in was smushed and a corner popped out. It looked like someone dropped it from a high height. Maybe there should be another box protecting the product?

Reason I chose this business:

I saw ads on Snapchat and did some research on it.

Thumbnail of user leanem1
GB
1 review
0 helpful votes
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November 21st, 2021
Verified purchase

Really easy to purchase. Easy to use as well and the results of the 4d shaver are excellent. I don't regret buying it. Also I haven't tried the eyebrow shaved but, I already know it's good.

Thumbnail of user emmav118
North Carolina
1 review
0 helpful votes
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March 11th, 2022
Verified purchase

I had no problems with shipping or wait time and it took about as long as they said it would to get my order. I've used the Lumi twice now with no issues. I can't wait to see my results

Thumbnail of user kaitlynr83
Canada
1 review
0 helpful votes
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April 14th, 2022
Verified purchase

I just received my order and I started using it I don't see much of a difference now like anything it takes time so I'm looking forward to having smoothies looking skin within the next 12 weeks or so

Thumbnail of user delainam2
Washington
1 review
0 helpful votes
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April 15th, 2022
Verified purchase

I placed an order and due to Covid shipping, my order was delayed 2-3 weeks. I emailed the company and they responded promptly and professionally. Would recommend.

Thumbnail of user vs297
California
1 review
0 helpful votes
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April 7th, 2023

My review on their website never appeared. My package never arrived. I had to file claim with Afterpay.

The day of delivery I was working in my kitchen next to the front door and a window. No one ever came by. As soon as my package was marked as delivered I emailed the company. No response. At this point I filed a claim with Afterpay.

I tried contacting the company on social media after leaving a public comment and they answered.

They claimed they sent me another email which I never got.

They said they would make an exception for me to get a refund but they needed a lost item case number from the shipping company. The shipping company never responded to me.

The item came from China which isn't bad but it's not disclosed obviously on the website. Rose skin co sent me their shipping policy they won't cover damaged items which I'm sure would happen occasionally on the items long journey from China to USA. Not that mine was damaged. Mine never arrived.

I was never able to get a refund through roseskinco but they never responded to Afterpay so Afterpay refunded me.

At some point rose skin co also emailed me saying there was a new order for an ipl charger and they promptly cancelled it. I wonder if the chargers break down often and they assumed that was my issue.

This is a shady company and they have an even shadier delivery company. Do not risk your money.

Tip for consumers:
Don’t purchase anything from this fraudulent company.

Products used:
I purchased the lumi ipl but it never arrived

* Roseskinco attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Returns
Thumbnail of user adriennes118
Australia
1 review
0 helpful votes
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August 4th, 2021
Verified purchase

The shopping process was good and I wasn't sure if it was legit because I brought It from Snapchat so I wasn't sure what to expect and the shipping program you go though I still haven't received stuff and it's been a whole year so those weren't legit so I lost my money from them and didn't get my money back which I was mad about but this one it arrived so I'm glad about that but me stressing weather I just lost so much money or with it being legit

Reason I chose this business:

Because it’s hate hair and my Bikini line ect hairs are very dark and thick. My leg hairs are quite dark but very thick I hate it and I get embarrassed about it if I forget to shave them and wearing a dress

Thumbnail of user luisap35
Philippines
1 review
0 helpful votes
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October 4th, 2021
Verified purchase

It was easy and the customer service is really good in answering questions. The delivery is within the timeline too and i didn't encounter any problem with the delivery or ordering

The assistant replied immediately and gave me a good answer.

Reason I chose this business:

I saw on the ad and checked the reviews. Most customers are very satisfied

Service
Thumbnail of user niccih3
New Zealand
1 review
0 helpful votes
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February 10th, 2022
Verified purchase

It was a while back now. I haven't used the RoseSkin yet... I lost the instructions...
But the purchase was simple & fast with the delivery. Thank you

Reason I chose this business:

Reviews were the best out of the ones I was looking at! Good work, I believe your customer service is superb!

Thumbnail of user alexc1527
North Carolina
1 review
0 helpful votes
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January 27th, 2023
Verified purchase

Order was placed, but have never received the product. I had product shipped to my work place, so there wouldn't be a issue with where it was to be received, but never got product.

Thumbnail of user mial233
Canada
1 review
0 helpful votes
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September 30th, 2021
Verified purchase

I requested the tracking number and I got an email back with this is tracking number - and it was no number it didnt give me confidence it ordering from your business.

Although the response was quick, they did not provide a tracking number

* Roseskinco attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Thumbnail of user pastorai1
Illinois
1 review
0 helpful votes
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December 30th, 2021
Verified purchase

Great customer service. Product arrived nicely packaged. Haven't used the IPL hair remover or exfoliating glove yet, though. Will return once our girls try them out!

Follow up was fantastic!

Service
Thumbnail of user kerryh256
GB
1 review
0 helpful votes
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May 5th, 2022
Verified purchase

This is my 4th week using the device, 2x weekly as recommended. I have now reach level 6 on the device. I'm not yet 100% sold on this product but I will continue to use to the 12th week as Advised.

Thumbnail of user clarindab2
Nevada
1 review
0 helpful votes
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July 20th, 2021
Verified purchase
• Updated review

Super fast, quick, and easy. They answered my question in a timely manner so I was able to make my decision on purchasing the product.

Super fast, quick, and easy
June 30th, 2021
Verified site experience
• Previous review
Thumbnail of user jennr352
Minnesota
1 review
0 helpful votes
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April 26th, 2022
Verified purchase

I will follow up in the coming weeks, as I've just received my unit and have used it twice now. Looking forward to the results.

Thumbnail of user amyh1844
Canada
1 review
0 helpful votes
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April 19th, 2022
Verified purchase

So far, so good - still early days for me but I'm slowly inching from the lowest intensity level upwards. Excited to see progress as time goes on.

Thumbnail of user tlcc1
Tennessee
2 reviews
0 helpful votes
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April 20th, 2022
Verified purchase

Everything is as advertised. It seems like the IPL had some effect even after one use. It did, however, take a month to receive my order.

Thumbnail of user nicoles1470
New Zealand
1 review
0 helpful votes
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September 7th, 2021
Verified purchase

It has been a very smooth and easy purchase. Had a bit of queries but thanks to the awesome team they were all cleared up in less than 2 days.

Absolutely amazing. Haven't had any better customer service anywhere else, they were very helpful and supportive.

Reason I chose this business:

I had been looking for an IPL device, this one was on sale and once I read the reviews I immediately bought it. Its great seeing other people's results.

Service
Thumbnail of user tracyb925
Canada
1 review
0 helpful votes
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November 18th, 2021
Verified purchase

I haven't used my unit yet but am excited to do so. Purchasing process was super easy and it got here very fast, two thumbs up so far from me!

Thumbnail of user sheryla100
Qatar
1 review
0 helpful votes
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January 12th, 2022
Verified purchase

So far, everything is good. We will see if after 3-4 weeks if there's an improvement when it comes to lesser hair growth.

Reason I chose this business:

Based on the reviews online and on YouTube

Thumbnail of user lindag2007
California
1 review
0 helpful votes
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August 29th, 2021
Verified purchase

Maybe ask my experience in 3-4 months. I just got this product 2 weeks ago. I havent seen any results as of now.

* Roseskinco attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user jackiep271
GB
1 review
0 helpful votes
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October 29th, 2021
Verified purchase

Easy to order, forgot my discount code and I received the discount amount about 3 days later. Very pleased will definitely recommend

Received a discount even though I had forgotten to put the code in . I sent an email and it was dealt with efficiently and promptly.

Reason I chose this business:

I saw it advertised on TikTok

Service
Thumbnail of user rikitav
Canada
1 review
0 helpful votes
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December 25th, 2021
Verified purchase

The ipl machine heats up fast and burns my skin
I have to wait for it to cool down very time consuming

Sitejabber for Business

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From the business

Beauty Made Simple
Our mission is to make beauty simple.

We create innovative products that make it easy to show your skin the love it deserves, from right at home.

Spend your time and money on the things that really matter.

100,000+ Happy Customers
Since it's inception in April 2019 RoseSkinCo™ has served 100,000+ happy customers and counting.

Safety First
All RoseSkinCo™ products are certified for safe use, have peace of mind when using your favourite products.

Guarantees & Warranties
All RoseSkinCo™ products come with a 90-day 100% money-back guarantee. They are also covered by a 1-year warranty in case of any defects.

Company Representative

Thumbnail of user sheenaa31
Sheena A.

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