Rover

I did extensive interviews and did background checks. The girl we hired had 50 5 star reviews (FYI rover hires a third party to remove the bad ones we found out later). She had references that we checked(I think they were friends or relatives now). Well our cameras literally caught her in our house for just 10 minutes. She didn't give our kitten any attention (her cat had surgery a few days before) and I think she just wanted to hurry back to her house. Oh and she sent us pictures and videos (ya right we saw on camera when she left our house). She made it seem like she was still there by texting us later that "she just left" and how much fun they had playing. We did our homework and this was a quick money grab. The sitter seemed sweet and responsible when we interviewed her but she wasn't exactly honest. We cut her loose and used a neighbor. Never use Rover

I paid a sitter for drop in visits for my dog 2x a day for a week. This dude stayed at the longest 12 mins. One time stayed 4 mins. Just long enough to take some cute pictures. I guess the guy didnt see the cameras all over my property. Got taken for 220 bucks. Good luck with rover. Had i seen these reviews i would have done something else. Live and learn.

Rover is only the platform which storing a database of registered pet sitters who passed Rover background check. The background check is used to be free of charge, was simple and untrustworthy. Regardless that they have enhanced the quality of the background check (blue and yellow badges), it is not 100% guaranteed that your pets will be safe when being with the pet sitters.
A person who has 0 exp can claim that she has 10 exp in pet care on their Rover page. It is time to consider pet sitter as a job position, interview them via call, house visiting during the interview, has a physical offices where people can go asking for help if sonething bad happened during the stay, etc. Without these, Rover is only a platform gathering untrusted people who wants to gain some money from pet sitting services.

I've been burned twice by Rover.com with their cancellation policy and would not recommend their service to anyone. Rover claims it's the sitter who controls the cancellation policy but when you cancel the booking and request a refund, you're not likely to get a refund at all or only half of one. The sitter claims it's Rover who controls the cancellations and refunds, so neither the sitter or Rover have a straight answer.

We dropped our 2 dogs off at a pet sitter that was apparently vetted by Rover. We got a call 1.5 hours later that our pet was "out and went across the highway."
When I returned to this persons place, this pet sitter told me that one of my 2 dogs was dead. She didn't even call us until our dog was dead and wasn't even calling the dog by the right name. And she apparently let her kids walk the dogs who were 4 and 6 years old - I'm pretty sure they weren't vetted.

DON'T trust your loved dogs with this company. This situation was unintentional but completely avoidable.

I will never see this dog again because of negligence. Any lawyers out there - I would love to hear from you

I hired a Rover dog walker to walk my young Husky multiple times a week. He was a nice kid for the first few weeks. My husband was laid up with a broken back so he was here but immobile. Once the walker left the front door wide open and my dog was out running in traffic. Then he just quit showing up, I reached out through Rover and he had found a real job so he quit with no notice, just a no show.

Second attempt was a young woman to walk my dog twice a day and feed him over Thanksgiving, for 6 days. She showed up to the meet and greet with a toddler in diapers. She said she wouldn't bring her child to the walks, just to the meet and greet. We were out of state when my husband's friend called, she was at our house and the walker was trying to walk my dog with a barely walking toddler. I fired her but I still had to pay the 6 days. Very poor service and there is no contact at Rover when there is a problem.

Contact a five star dog sitter it took her 2 weeks to get in contact saying she was sorting out her schedule? So we replied and guess what she did not respond Wow and we're going to I trust our dog with a person that can't even communicate? Wow and she is 5 start rated on Rover, I think this site is to make a $ and they don't care, if they did someone from Rover would have contacted us to see if all was well with the sitter we cummunicated with?! Y'a sure book a sitter and take risk that they can't watch dog at last minute NO Thanks
I would put 0 as rating if I could

Hired a sitter, paid and she confirmed night prior. Morning of, no call no show. They couldn't even reach her. They said they would call me back no later then 830. They didn't. I eventually called them back. They have me a 20 dollar credit if I rebooked with someone else same day. It was past time for us to make it family Christmas party. Had to cancel. Won't use again

Sitter canceled on me 20 minutes before she was supposed to be here to watch my dog so I could go to work. The supposed reason was because she messaged me an hour before the booking and told me to confirm within 5 minutes. I confirmed within 20 minutes and then she canceled the booking. The real reason is probably because she decided she didn't charge enough because she doubled the price she charges from yesterday to today. Rover said they can't do anything. Rover won't even allow me to do a review on this sitter to warn others because they said she didn't watch my dog. So this sitter could've done this in the past and no one will know because Rover won't allow you to do a review unless the sitter actually watched the dog.

Left our daschund in care of Kayla Curtis of Burlington, ky. And left for vacation. Had previously met with sitter 2 times. First night had pool party, alcohol, and dog was left in upstairs bedroom. Day 2 she text and said she had to take family member to hospital and could no longer watch dog. Notified Rover but no response from them for 3 days. My husband ended up flying1000 miles back home on AM of day 3 at our expense. No one had been with dog for over 24 hours. Left $80 tip and she never returned. Guess she had a good time partying on it. Took multiple texts to get our key and garage door opener back. They were finally left in our mailbox but at this point we felt we needed to change locks. Irresponsible. Dog was not let out. Do not hire this person. She is a scam. Do not use Rover. No helpful support.

I joined Rover because I absolutely love animals and I wanted to help out those during the pandemic. I've run into mostly scammers on the site. I also had to deal with people that ghost. I watched a dog last month and the stay was horrendous. I had to travel the next day for an emergency. The dog and my dog did not get along. I then got a booking to help out 3 dogs that were great. I did my best to let the person know when I couldn't come. Didn't end well.

Kristen *******133; *******801) agreed to house sit my dog for four hours the next evening. I got a TM from Rover at 2am the day of the scheduled visit saying the booking was cancelled. No explanation whatsoever. I TMd Kristen and called her cell at a reasonable hour later that morning. She ignored my TMs and call went immediately to VM.

This company is untrustworthy and terrible at maintaining, managing and supporting their relationships with their contractors. They do not screen or background check who they allow to become a sitter. Their customer support team is untrained and will only regurgitate email and script templates regardless of your situation or issue. I reiterate they will NOT provide you, your buiness, your pet or any emergencies any support.

Here's the problem with this service.

If a sitter offers a "30 minute drop in" visit for $20 (as an example) and I have three cats, Rover calculates this as three separate charges equaling $60. Does the sitter 'drop in' for 90 minutes (3 x 30) each visit? Of course not, but they calculate the bill as three 30 minute visits!

Their process is completely idiotic. I deactivated my account and found someone locally who charges per visit with no extras other than weekends and holidays.

Tried Rover for the first time a few months ago. Our first sitter was absolutely horrible. We could not have had more clear care instructions for our 8 week old puppy. Not only did she completely leave the puppy alone all day, she didnt feed him and the puppy got majorly sick all over our house. She lied about it when we confronted her even though we had time stamped security footage. We reported her and Rover did LITERALLY nothing. We tried using Rover again with a different sitter. First experience wasnt bad, but these people run this like a business taking 15-20 dogs at a time. The second time with that sitter, our puppy got sick. We wrote the sitter about our dog potentially eating something weird or maybe another dogs food. She got confrontational with us and accused us of being the problem. Will literally never use this app again. Horrible sitters. I have no idea how they pre-screen these people. $#*!ty human beings with no moral conscious.

This site should be shut down. I tried to reach out to one of their walkers Jessica K from Columbia MD and she responded with a rude message saying she can tell me up front that summer walks would be less than 15 minutes while I paid full price. When I tried to inquire if I would get a refund from her if she didn't fullfill the full walk I paid for she said we were not a good match, I responded unbelievable and she said she was reporting me to be blocked from services from Rover which she was successful with. She did me a favor as this whole site sounds like a scam which seems to employ lazy fradduders who want to fraud unsuspecting dog lovers. The moment I questioned it she had me blocked. Rover didn't even look at my side (paying client) of the story. So glad I never used them.

Go by instincts,
If you feel the sitter lacks any ability to be150% compatible to care and monitor your pet while you away. Do not use.
The petsitter I used allowed my dog to run out her door. Calls me to tell me "your dog ran out the door, where will it go, I did no it would run"
Since the it has been a nightmare. This petsitter has yet to apologize and take in account her error. My dog is still lost.
Never assume the that business reviews sitters to be top notch

I sprained my ankle walking my best friend and needed a dog walker. My vet's office recommended Rover. I reached a dog walker in my zip code immediately. My dog loves her and the fee was well worth it while my ankle healed. Jackie is super nice and professional. Also available in time frame I requested. Hot weather and she gave my dog much needed brushing also.

I worked for Rover for 3 years it was good up until I dealt with a difficult client. I did a meet an greet and both of her animals were on the platform. When I went to care for the animals only the dog was on the platform not her cat. I called rover and they refunded the client the old booking and did a new booking with the cat and dog on the platform. I told the client she was being difficult. She said your only feeding my cat. Rover covers me if anything happens. Then her son got involved and made threats to me. I no longer wanted to continue the care due the threats. Rover put my account on hold and I can get any more work. I work rover full time. I have regular clients. Now I'm stuck without a job. Not happy!

Rover charges the sitter a 15% service fee and now charges the person that books an 11% service fee. Together they are collecting 26% of the total of all bookings. Whether you book for 3 days or 3 weeks or whether you book with a sitter that charges $25/night or one that charges $50 per night, Rover is now "working" more for the more expensive booking. So why a percentage, why not a straight fee for any booking. And you got to wonder from all the complaints what they actually do to earn that 26%!

Myself and 2 friends tried Rover. One dog was left with a bloody mouth trying to get out of a kennel that drug induced Rover person was supposed to be taken care of. Crate was full of feces. Had to have friend check on as druggie was not responding to parents text. Rover did NOTHING about it! NOTHING…
Second friend's dog was not visited for 2 days straight! No walks or food and water!
My problem was their dog they brought with them tore up my furniture.
All of these problems Rover had nothing to do with, and would not give any help. Again, do not use Rover if you love your dog!

We booked and paid for our sitter three weeks out and confirmed with here the day before. I texted to say we were on our way and she responded perfect. We got to her place and I texted to make sure it was the right apartment building because the numbers were not well displayed and she texted back and asked us to leave saying she wouldn't be coming. We flew out first things in the morning so I started a support chat with Rover who did not respond until later the next day after we had left town. They say 24/7 support but they don't mean it. If it hadn't been for our friends we would have had no where for our dog. Rover sent a form response and offered Ilya 20 dollars off outlet next booking. That is no help. They sent an email asking if I was happy with their response. I told them no and explained the situation and never heard from them again.

I've used Rover twice to board my pup and I'm done with them. They're sitters are irresponsible and reckless. The first person I used seemed nice but when I brought my dog over for his stay he was boarding 4 other large dogs at the same time. He was basically running a hotel for dogs. Apparently my guy did not enjoy his last night cus of it. For my second sitter I was charged extra for a third party walker who only walked him for one of the two days of my dogs stay. On the last day the walker brought a package into my sitters home and left it accessible to my pup and then left. My pup got to it damaging its contents. Now granted I felt bad about him doing that, the sitter expected me to fully reimburse them. This along with the fear that there could have been something dangerous in the package upset me greatly. I paid for a sitter and that isn't what I got. Instead I got hit with huge expenses from irresponsible people. I will never use Rover again.