Rover

Don't do it. I didn't know any better! I used to work for a pet sitting company that actually was involved in the care and not just a name. My sitter used my lockbox the first day and then somehow reset the code and my pets didn't have care for 4 days. She then expected to be paid for all of the days even though she didn't enter the apartment! She never called the emergency line - they would have suggested that she call a locksmith but my guess is she didn't want to pay for her mistake so my cats and I had to. I was very nice to her and she still didn't do the right thing. She even kept the tip I left! I mean a tip is for good service - not creating chaos and not doing a job.

I listed my dogs' behaviors and characteristics in their profile and explained to the dog sitters the specifics about my dogs' situations before booking the dates. They also met with the dogs twice before the boarding. Afterwards they went online and wrote stuff about the dogs that I had already explained - if they didn't want to take on the dogs and handle their situations, they should not have agreed to board them. Then Rover refused to take down their comments. I already paid a lot of money for the sitters, so this isn't right. Plus, Rover's site is not very user-friendly, they have a lot of technology issues and tech glitches. Sitters show up in areas that aren't near where you are located. Also, Rover does not have a phone number, so there's no way to contact them if you have a question. You're better off leaving your pets with friends of family if you can.

Worst experience. Rover.com is fraud as they don't post any negative review. My dog dies because of the pet sitter negligence and rover didn't post th review neither tooks any action against the pet sitter. Stay away from this web site don't fall for the pet sitter reviews.

I have experienced 2 frustrating payment issues with this app. My client still hasn't been refunded her payment of over $800 after speaking with a "representative" over 10 days ago. In addition to this, I still have not received payment from a dog walking job I performed this Monday. The app states that your payment will be received 4 days after your job. If you're a pet sitter, avoid using this app.

Placed a booking in March 2024. Had to cancel due to accident in which I suffered facial fracture and mild concussion. When I first placed my booking it was $554 for 7 days, with only 3 drop ins per day. I edited my booking to around $240. But Rover did not edit my withdrawal as I had asked them to. They instead withdrew the $554. So when I canceled my booking due to accident (which was the day before booking). I sent pics and reason for late cancellation to my sitter (Amy E) and Rover. So my sitter kept almost half of my refund. And her fefund policy did not define the amount she would deduct or if it was an emergency! Rover did not back me up or try to understand my side of issue. They do NOT support the owners, only sitters! Do Not Recommend!

I booked dog boarding twice and both times they cancelled.
It was near Christmas. Ofcourse I made first booking months before my holiday. The dog sitter came to my house to see my dog and everything was ok. He liked the dog, we spoke about the habits of my dog, etc. After a week, he messaged us saying that he is no longer available and we had to book another one. So, I booked another one, paid full amount; still about 2 months before my holiday, seemed no problem, but... Only 2 weeks before my holiday the dog sitter messaged me saying "Hi I'm awfully sorry to have to cancel so last minute you will be refunded the full amount"... Only 1 week before my holiday on Christmas time. Can you imagine, what are you going to do if it happens to you? I went through hell trying to find a place to leave my dog in the last minute. I can not trust them anymore, never. Can I...

I booked an appointment for a meet and greet today, and the dog walker came and met my cat and dog. He was a bit cold, but nothing was seriously wrong. But five minutes after he left he sent a message that he couldn't take care of my pets. Now I have to scramble to find someone else. What if he left while I was away? You can't count on a substitute because you book with one individual. My pets would have died.

I've used a few different sitters for dog boarding services. There are some sitters who do go above and beyond but the issue is that the majority are not going to give much care for your pet and therefore your pet's safety and health is being gambled on. I've had dog sitters return my dog with injuries from bites and scratches. Also I will provide clear details and nevertheless my instructions are ignored.

If you reach out to rover support then you might get a trivial credit amount so that you have to continue using their service and paying them money. I'd recommend befriending some neighbors and communicating with close friends to help watch your dog since you will at least know that they have empathy and compassion. Rover is just a greedy and heartless service.

I was babysitting a pitbull that I did meet and greet a guideline by rover she seem nice but apparently she did not like small dogs which the owner didn't specify to us as I was babysitting my friends dog, this pitbull, grab my friends dog and bit her on the neck. My mom and I had a fight, the pitbull to let it go took him to the vet and the bill was $1700 and Rover the sot one to reimburse me a penny. They are a horrible company they do not care for your dog they only care about making money. I do not recommend rover as they don't check peoples homes they do not know anything about the customer. They accept aggressive dogs and send them to your homes and if they injured a pet that is not a rubber customer they would not pay you for damages. It is a horrible company.

I tried this service two times. Both times were horrific. Actually unbelievable, I'm lucky my dog survived both females care. I found a service that is unbelievable, they are so good and this was night and day difference. If you love your fur baby, do not use this company.

My sitter is fine, however I have had problems with their all from the beginning. I have had Rover for two weeks. I have wasted hours trying to get them to fix the app so I can leave a tip, it's frozen. Rover's response has always bee giving me long instruction on how to trouble shoot. None of the instructions work.

I anticipated a good outcome for my dog when I left her in the care of one of Rover's employees as the property has a great yard and the sitters seemed like they really cared about Lilly. They have dogs of their own who seemed well cared for, which also made me feel more comfortable leaving her there. Wow was I ever wrong. Yes they sent me pics of her where she looked as though she was ok and a couple of the pics even showed her inside the house where I was promised she'd be kept mostly inside. When they dropped her off, she had been given a bath which was a nice surprise. What wasn't nice was the fact that she had about 10 ticks of various sizes, one full of blood and about the size of a large grape. It was so obvious that anyone taking a quick glance at her would've seen it. She also had mud and other outside debris in her ear which was also infected. But worst of all, she was so depressed I had so much trouble trying to get her out of the horrible slump she was in. They'd broken her spirit by simply ignoring her and I believe she was just left outside for the entire week. Should mention that it was September which is far from the peak season for ticks.i believe she was given a bath quickly so I wouldn't see that she was covered with mud etc just like her ear. This company puts the entire responsibility of the behavior of employees on the customer to make sure they don't have to refund any money given to the employees. I also had to take Lilly to the vet for bloodwork and an exam plus meds to treat her ear which ran about $350. So not only was I out the $575 for boarding, I also had to pay the vet for services which were entirely the fault of the caregivers. Contacting the company proved to be a crooked run around, and BTW, they don't list a phone number so your correspondence with them is by email only. So...if you really hate your dog and want to inflict severe punishment on them, just call Rover. Their rating should be in the far negative. A REALLY EXPENSIVE NIGHTMARE!

My dog walker is fantastic, but everything goes through their 4th class web site. I constantly have problems logging-in. Resetting the password is impossible because the link sent to my e-Mail never works. The only way to contact Rover is to sign-in. It's like a dog chasing its tail. Ironically, I was just trying to sign-in to contact my dog walker to add a third day each week, which is more money for Rover. Clearly, Rover doesn't want to make money. While I want to support the service providers, Rover is not the means to hire them. Goodbye, Rover, I'll hire another dog walker from another web site. You lose!

This was a terrible experience. I had 2 other 'iffy' experiences with other Rover sitters

My animals were distressed.
I explained to Rover in multiple emails to which they did not respond, the details of how i found my animals and my home. I also explained that i didn't want to leave a bad review for fear of retaliation and that Rover should interview other customers especially those that don't leave reviews.

I asked Rover several times using their directed emails *******@rover.com and *******@rover.com to learn how to leave a formal complaint describing what happened, I can't bear others' pets being vulnerable to this.

I don't believe Rover vets their sitters well and I also don't believe they have good control over their review system.
Thank goodness my time away was brief.

HORRIBLE! THEY CANCELLED LAST MINUTE TWICE. HAD TO CANCEL MY TRIP TO HAWAII
THEY CREDITED ME, WITH AN EXPIRATION BUT DIDN'T SHOW UP FOR THE BATH SESSION SO THEY EXTENDED THE CREDIT INDEFINITELY=
I WENT TO USE IT AND OF COURSE, IT'S NOT THERE, THEY SAID IT EXPIRED. DON'T USE THEM

I hired a cat sitter to feed, water, play with and empty my cats litter.

The slotted time was 30 minutes and she was there TWO minutes.

I reached out to Rover and initially they were responsive asking for details. Once provided they have completely ghosted me. I've emailed twice in response asking for what they're going to do to correct the situation and I created an entirely new case a week ago. No response to any of them. They could obviously care less about their customers.

Let me start off by saying I've had a couple of excellent sitters through Rover, and I'd use them again (if they were still in the area). However, my most recent sitter was horrible and Rover takes no accountability for their sitters. This person never checked in via the app, was only in my house about 5 of the required 30 minutes (per the alarm system), took no photos, did not try to engage with my cat at all, and was 2-5 hours late for each visit. I brought this up to Rover and they basically told me it was out of their hands and I should contact the sitter directly. Apparently, they're happy to take my money, but not interested in any accountability. They simply don't care if the actual services were provided or not. Cool customer service.

My dog got both eye and ear infections from a well-reviewed male sitter's place in this $#*!ty website. We didn't notice the sitter's home is so filthy until he sent us photos! Poor reviews are blocked out! Worst thing is Rover themselves tried to evade responsibility and even educated the sitter how to get away from this! My dog suffered for days and I paid a huge bill! Don't send your family member to those despicable person through this scam website!

We were uncomfortable with our sitter and called into customer support to explore other options. We were put on hold thinking our service rep was finding alternative solutions or talking to her supervisor. When she came back, she informed us that she had cancelled our reservation, without our knowledge, but won't be able to give a full refund as that's "up to the sitter." We were kept in the dark and the service rep did not obtain our approval to just toss our money away. Now we're out a couple hundred and they claim that "there's nothing they can do" even though this is complete inadequacy and poor customer service by every standard on the part of Rover's customer support team. The team needs serious communication lessons. Beware, they will just take your money and run.

Good luck getting a hold of anyone for anything. There is no customer service #, only an emergency #. I tried to report my sitter and no one has gotten back to me. Rover does not care about its customers or sitters

Update: Rover did reach out to us to resolve the issue. Issue has been resolved. We would use Rover again

The rate in my area is $25.00 to $30.00 minutes per visit, normally families here have more than 2 pets.
Rover might be good for someone who have 1 dog. But if you have more, found someone who will change you accordingly.
This is a second time we'll trying to used them and price was unacceptable ( in my area)
Also this fee is just to let them out on the backyard and feed them once. Three times a day, 5 days. All seniors pups. No medication o anything extra requires.

I have been a sitter for over 5 years and I can honestly say that the benefit of having an account with them continues to deteriorate. It takes over a week to get paid on your services even if your satisfaction ratings are flawless, the website has more than it's fair share of clumsy obstacles, support is minimal and scam artists are even a problem. Use it to establish your own clientele base if your goal is to be independent but I would not expect this experience to be satisfying.

I was in Pasco, WA for a several month job contract. I hired Kaylee to walk my dogs Monday through Friday. I suspected she didn't show 2 days the first week and confirmed that she was not showing up -- even though she checked in online and sent me photos! She played dumb and Rover.com customer service was indifferent. And to get a refund, Kaylee would have to approve it! What a scam! They should be shut down!