Rover

Wanted to sign up as dog sitter, but have not been accepted since I do not have a photo of me showing with a dog or on a mountain. I uploaded a normal profile picture of my face and that I would think is sufficient, in addition I do not feel comfortable providing this many photos to a random tech company that seems to function like a airbnb for pets.
No thanks, I'd rather offer my services directly from citizen to citizen without a tech company making me feel like a criminal.

Talked to the walker that was scheduled and paid in advance about 4 hours before our scheduled walk to confirm everything. Then he just didn't show. Did not return my texts or calls. He really left me in a bind because I just had surgery and was not able to walk the dogs.

Horrible, horrible experience with them that seriously endangered my dogs and forced me to cancel my vacation halfway through, costing me thousands of dollars. And now I'm having to file an order of protection against the dog sitter, who is harassing me for reporting him to Rover.com for his disturbing and destructive behavior. Not that it mattered, they literally took him off the site for two days and now he's back on. Half of the obscene messages were sent through the service and they don't even care. I'm planning on contacting the media to try and get some traction on this as I'm obviously not the only one who has had a terrible experience. If anyone else has had a bad experience and would be willing to share, please contact me at *******@gmail.com. I'm in the Los Angeles area so anyone in Southern California would be especially helpful.

I guess I got lucky the other times I used Rover. This time not so lucky as my dog has had bloody runny poop for 4 days since I picked him up from the sitter. She says she only gave him 3 cheetos. So angry at her and rover, avoid rover if you care about your pet!

I just saw a news story on Arizona's newschannel ABC15 and a woman's 2 dogs are missing because of a Rover dog sitter only 3 hours into the visit. Rover will never get my business and I will spread the word and they should be more picky about who they represent. As a dog sitter, such negligence is unacceptable no matter what is going on. The dogs safety should have been number one period...

Although I didn't use them weekly, service was not consistent. My dog would meet a walker once and the next time that person was no longer working there. If I book someone for a vacation (to walk my dog once a day from home) and two weeks before and they cancel. Really sucks. Canceled my ABB and lost a lot of money. Not good.

Previously had decent experience with Rover but one bad apple does spoil the bunch. Hired someone with an excellent review (just one) to stay with my dog sit for me. She was being paid to stay full time with our elderly (14 1/2 year old) dog- she lied and said she was in my home at 2:15 the first day (we left at 1:30 and I knew she would be there after her morning waitressing job and was fine with that). She actually didn't show up till 4pm and left for the night at 4:23. I have Ring and checked the videos. The next day she came at 8:30 and was in and out through the day leaving at 4pm again. The last day she showed up at 10:30 and left again at 1pm- my dog was traumatized when we got home, he has separation anxiety as it is which is why I wanted someone with him night and day. The bottom line, I called Rover and they were all talk and no action whatsoever. This woman is a danger to dogs and a liar to humans and Rover is not removing her from their list of dog sitters. Beware.

We had an issue with both our pet sitter and Rover. When we confronted our pet sitter because they took actions that made us seriously worry about the safety of our pets and home, they became defensive and accusatory toward us. When we stood our ground, the pet sitter quit and made a false claim to Rover, so we would be unable to find a replacement sitter, and Rover closed our account. We were only refunded for the days the pet sitter did not work.

Truly and honestly one of the worst companies I have ever dealt with.

Beyond the few walkers I have used that stole rolls of poop bags or didn't use the proper harness (not that big of a deal), I had a woman stay over and "care" for my cat and dog and multiple violations were done. Multiple guests brought over (security camera evidence), dog fed the wrong food, dog allowed to eat from bag of food and I was not told for hours, cleaning products left on the ground, cats litter box blocked and uncleaned for days.

I get it, rover is a site for independent contractors. But they did not care nor remedy the situation in the slightest. Impossible to get a solid answer from anyone, or a call back. I followed their mediation guidelines and because of that had to pay full price for a service that was not done.

They do not care about the safety of animals, humans, or property.

Do not use them.

I have been using Rover for 5 months and have used 4 different dog walkers without a problem. My walkers have been friendly and professional and always showed up on time. The one time I had one cancel, she gave me 2 days notice so I could find someone else.

I'm so so surprised at all these bad reviews. As the sitter, I maintain the highest standard when boarding pets in my home. Emergencies can and do come up, as most sitters are just regular people who have lives outside of their business but that is no excuse for some of the things I'm reading. As the client hiring a sitter it is your upmost responsibility to make sure you are leaving your pet with someone you trust and have a connection with. It is your responsibility to vet out the people you are leaving your property/home/pet to. Where I am from (near milwaukee, WI) I have never heard such bad things about other Rover sitters.

As a sitter, they are useless in the event of an emergency or natural disaster. In the event of a mandatory evacuation, their only solution was for me to drive 2+ hours round trip to deal with a dog that was in my care AFTER assuring me that I would be taken care of in the event that this precise thing happened when I called before the stay began. If I had cancelled the stay, like I knew I should have, I would have been penalized. I ended up penalized anyway with a ridiculous "solution". The "support" staff is either completely clueless or downright rude and condescending.

I hired a pet sitter through Rover. She was hired to stay in my house for the weekend and care for my cat and dog. She stopped by the house every 5 to 7 hours for 15 minutes. She lied when I was texting her about her being hired to stay at the house. We have ring surveillance cameras so I have record of every time that she was there and how long she stayed. I got home from my weekend away and my rugs were soaked in urine. I contacted the sitter and she told me to get a grip. I contacted Rover and they said it's up to me to deal with Yazmine, the pet sitter. So I have disputed charges on my credit card and I am doing everything I can to warn everyone about rover. Do not use them.

Really awful site for service. I sent out 8 requests for dog boarding and 4 said they did not update their calendar that they were unavailable. Three did not respond at all. One responded, I booked and then they canceled two days before. I will never use these jokers again.

We chose rover because we have two dogs that are scared of kennel settings. The lady that watched out dogs had two dogs of her own. Left our dog outside for HOURS and he tore her door up because he was scared. She told us that if we didn't reimburse her she would tell rover. Don't worry honey we will tell rover and never use the service again.

Rover charges a fee for their service, which is, in reality, non-existent. They do not vet the sitters. They do not train the sitters. They do not provide the sitters with policies to follow. I've had a few great sitters on Rover, but not because of Rover. And, I've had MANY terrible sitters - people who "check-in" for a session twenty, thirty minutes (even an hour) before they arrive, and spend less than 5 minutes with the animal while being paid for half an hour. If you call Rover, you learn that another thing they do not provide is customer service. Rover will tell you to take any issues up with the sitter, as their sitters are independent contractors. Rover thereby disclaims all responsibility for ensuring you actually get what you pay for. It's a horrible company.

My dog Cookie was in the care of a person l found on rover.
I don't know what happened but the woman taking care of my dog said she was having seizures. Her and her husband took my dog to the vet. Not even 3 hours later she passed away. I am angry that
I put my dog in the hands of anyone from rover. If you love your pet you won't even consider them.

I booked who I thought seemed like a reliable sitter and paid for a week long stay at my house to watch my two dogs. The sitter was responsive up front and accepted payment. A few weeks before my trip I tried to get in touch for her to do a meet and greet and no response. I tried messaging again and no response. I tried called and no response. I was getting frantic knowing my vacation is near and didn't want to be stuck with no sitter, so I had to cancel and find someone I know personally. It's pretty frustrating there is such a lack of accountability with sitters on this site. I will not use Rover again.

Sitter let my very large powerful dog in with a herd of small dogs despite my instructions to introduce slowly, or kennel if needed. Sitter completely irresponsible, boarding a mixture of Rover-sourced pets and non-Rover pets, so the insurance coverage wasn't equal across the animals for which the sitter was responsible! Avoid and use a legitimate boarding service.

I used rover as a sitter and the amount taken from our checks are insane. They should require house owners to get a background check as well. I was hired by a nut and asked to leave her house in the middle of the night just so she could save money. Another had a filthy house, ugh smh.

I have worked for "Dog Buddy" and now "Rover" for about 5 years. Have lots of very happy customers and am currently doing about 16-20 walks a week. Now since "Rover" has taken over I have been told that as I do not have a passport or driving licence Rover are unable to pay me.

There was a misunderstanding with one of persons I sat for and despite my spotless record, many great reviews and a $#*! ton of apologising, Rover decided to indefinitely kick me off the app. I hate this company and they put me through hell.

They also take a really hefty fee off your pay and just aren't there to support you. They support the clients because they know their reviews matter more.

I recently went out to Rover.com and contacted 7 pet sitters. It was very interesting what I found out. Out of the 7, NONE of them had their own insurance nor were they bonded! I asked one woman if she had insurance, and she said she didn't feel comfortable answering that question! Now clearly, she didn't have any. I said a "Professional" pet sitter would have insurance and be bonded. I then said what if you caused some harm to my dogs... you would just say I'm sorry?
What I would tell anyone who uses this service, really think twice about it. If they are supposedly professionals, why wouldn't they have insurance and be bonded? Don't take a chance with your pet. One incident was just in the news about Rover.com and now the owner is without her dog. Don't do it!