Rover

Please Run And look the other way if you see a sitter from Hamilton name Jesse she abuses dogs. My dog came home hungry dehydrated and dysfunctional I reported to rover the did nothing

We hired a doggie daycare and left specific instructions because our dog has surgery just a few days before. We arrived to pick up our dog and cat and found our cat still in the carrier we brought him in. Our Dog was running around unsupervised in the front yard without the cone we said she had to wear when she wasn't being watched. We loaded our animals and drove just a mile down the road before having to stop and give our dog water. She drank a full 16.9 ounce bottle of water. It was clear that she had been left outside all day in 90 degree heat with no access to water. Please beware of this service they seem more likely to harm your pet than care for them.

If you want an unreliable business who cancels last minute and then refuses to give you your money back when the sitter cancelled on you then I would use this company. But for your sanity and bank account find someone somewhere else to help with your pets

I had a beautiful anniversary gift she was Chihuahua puto mix. On 4th of July 2021 my doggie was killed by a dog that I was watching supposedly good with other dogs apparently not, the grabbed my dog like if it was a toy and the owners didn't do anything to help pay for the death of my dog emergency hospital. I told Rover they were kind to give me a refund for the hospital and was kind to give me a refund for a new puppy that was the only good thing they did. But sad to say that dog owner didn't get no punishment from rover she got away with it :(. . Later on speaking to rover safety guy was so rude and terrible and threatened to take my dogs away from home. All because I spoke the truth and he knows it's true and he decided to cancel my account. But hey what it is right.

After two hours with Rover.com, I received a call saying they let my dog out and he got hit by a car. A month and a half later, he is still in a huge cast up to his shoulders. Use at your own risk, but I can't. They state they will only expenses for 1 month and that they are dog lovers?. Just horrible.

I have been a Sitter since 2020 and love it, I mandate Meet and Greets along i ensure pictures are sent everyday as requested by most Clients. I have been in the Pet business for 13 Years and Love and care for each and every pup that has came into my home. Please always do a meet and Greet and demand that Pictures be sent to you when using rover.com. We as sitters set our own prices, The Reason they are $45 a night or higher is because Rover takes fees out on top of our fees that we put in. As a Rover.com sitter i try to meet the Budget of each client to fit there needs and the pets. We have started providing all needs of each pet that comes in our door. Please don't paint all Sitters bad just because others do bad things, There are us who loves pets and care like myself.

Never ever use this site. Rover doesn't give a crap about the pet owner or the pet. I went to California for a few days and I got a rover pet sitter. First off I am pretty sure the sitters don't even watch the dogs they are baby sitting. My dog was attacked by another dog they were watching. Stupid rover tried making me pay for the surgery and still wanted me to pay the rover sitter. This a terrible website and they don't care one bit. Don't use or you will strongly regret it

My dog gets really excited to go see Kerry and her dog and play tug-of-war in the yard or roam around the house! It is his home away from home. I, for my part, appreciate the care and effort that Kerry puts into managing our dog while I am at work. It's a win-win situation. And the pics are nice, too.

Their calendar says their available but when you try to book they say they are not available. Also they are people just looking to make a buck. The take your pet and crate them all day. Some already have multiple animals of their own in an apartment and take still take on multi customers at the same time.

I have booked many times with Rover, mostly with the same sitter, and always had a good experience. I came here to see negative reviews after my dog got hurt with a new sitter, worried about what would happen. Rover was helpful and quick throughout the process and lived up to their promise to pay for vet bills. I will continue to use.

I booked using the app to have a sitter feed my cat once a day while I was out of town. This was a very simple request with only needing a drop in visit for a total of 3 days, once a day. Sitter asked if she could change times that I had originally set up and I said yes times are flexible. That was over a week and a half ago, my credit card was charged. I then got nervous as I had no idea how to get a key to the sitter. I sent her several messages all of which went in answered. I then called but the call would not go through. I sent another text and said I was going to cancel if I do not hear from her in an hour, of course no response. I did end up cancelling and was issued a refund but my bigger concern is that they would have a sitter who is so irresponsible working for them.

I left for our camping trip a day earlier than my wife. My wife dropped our dog off at the sitters home, everything was fine. My wife was 1.5 hours into her drive to start our camping trip. She got a call from the sitter who said our dog had bit her. She said he had to come get him. So my wife turned around drove back her home where she explained that she was giving treats to the dogs and that our dog bit her while going for the treat. I was promised a refund which I never received. I'm not placing blame, just remember your vacation is one call from being ruined.

This company is terrible. The dog walker I found only communicated through their site which inundated me with start, finish, and a picture each day without alerting me to any problems. I had no idea that she was having problems getting my dog out until she cancelled last minute leaving me without alternatives. My dog has a UTI and needs to urinate during the day and the dog walker never contacted me directly to let me know even though she had my direct number. They also charge a fee for using the site each week. My dog had two dog walkers in NYC who were amazing. They would never have not let me know of a problem. The site is impersonal and the walker that I used was uncaring. I would give it zero stars if that was an option.

Sitter did not show up last day so we had to make arrangements long distance for three dogs to be taken care of. Sitter was late to every appointment each day they did watch our dogs. Once we got back it took two days of trying to contact the sitter to get our keys back finally they got back to us just to tell us they lost our house keys. Rover could have cared less not even an apology for the issue. All they said was lock smith is not covered by our guarauntee. Had not even asked for anything in return was just voicing our concerns. Very disappointed and will not use or recommend.

I had a duplicate account because my original wasn't working with the phone number i had given them.
They took $1000 for a booking I made and then cancelled it WITHOUT notifying me. It just disappeared from my account.
They said the emailed me notifying me about this - I never received an email.
I called twice - customer service was rude both times.
Do not trust your pets with this horrible service.

Anyone who would leave their pet with a total stranger without meeting them, seeing the place they will be hosting from, and checking for multiple reviews as well as repeat clients is taking a terrible risk. A sitter who would take a dog without meeting the dog and owners can't be trusted because they clearly don't care about the dog or if it will fit into their lifestyle or with the other pets they might be caring for. So, Rover is only as good as your search and interview skills.

Only giving 1 start since it's required because they deserve no stars.
My dog was no being watched by the sitter and ingested 2 large items. If he was being watched and not left alone this could've been prevented. Now I am stuck with a 10k vet bill. Rover stated it was a pre existing condition but 4 different veterinarians stated it was not. Will not recommend this company or app to anyone.

I have used Rover in the past with no issues. I hired a sitter for 16 visits over 8 days. Her name was Steph. Out of 16 visits she showed up 4 times and sent her husband the rest of the time. #1 I would not hire a man to take care of my dog, nor be in my home while I'm away. #2 He was more interested in staring at his phone than interacting with my dog. #3 I complained to Rover who has done nothing about this issue and said its between me and the sitter. I disagree, I don't care what their relationship is contractually with the sitter. I PAID ROVER FOR THE SERVICE. NOT THE SITTER. Don't think I will ever use them again.

Did you know in certain states it is required by law that anyone caring for animals in their home must submit to inspection and wait for approval by Dept Of Agriculture to be properly licensed in order to operate that is daycare dog sitting cat sitting etc
Speaking from experience the test you have to pass on Rover in order to become a sitter you are allowed to take as many times as possible until you pass that does not make one fit to be easy consider caring for other people's loved ones. Watching videos going back and answering questions is not proof one is responsible enough. If you don't believe me try it for yourself who's to say one does not have the video running on their iPad looking at the questions being asked on their phone and just scrolling through to get the answers Or failing and going back and trying again and again until they pass that is what makes you a sitter on rover

I used rover.com to find a petsitter to care for my beloved senior purebred ragdoll indoor cat. The petsitter lost my pet by leaving a door/window open within three days of me dropping him off. My cat has not been seen since I have a broken heart and have searched high and low put up posters gone to shelters vets door to door. Do not use Rover they dont verify enough that the sitters on their site are trustworthy and competent. This sitter was not able to even keep my baby inside her house.

Please be aware Rover has no standard protocol to handle emergency situations such as if your house sitter just leaves the key in your mailbox and leaves your dogs in a crate with no access to food or water. I urge anyone who reads this not to feel any sense of assurance that your dogs will be cared for because you booked it through a "trustworthy site" like Rover. Look it up online. Multiple dogs have died, been injured and lawsuits are in place for this company. I would recommend you ask your vet for recommendations or neighbors or friends before ever booking with Rover. My dog, Jäger, needed medication and was left without it. I'm grateful both dogs are still alive, but what a horrible experience.

My fiancé and I turned to them to sit with our 12 year old dog. We met the person that said she could do it and with no time left to find someone else she cancels. Leaving is having to cancel our first outing since the pandemic. Not only did we lose money on the event but it is a pain to get refunded. You would be better off trusting your vet to take care of your fur babies so don't trust these crooks.

After having a negative experience with Rover, because they didn't inform me of a possible danger and after I realize they don't screen the clients, require up to date shots, proof of current shots, don't advise sitters on zoning laws and liabilities, etc, etc. etc. Even when there is proof that people are lying, there are pictures of wounds on the dogs, they don't contact any authorities or lift a finger to provide any kind of assistance for abused dogs, defaming liars who leave false reviews, nor do they fire bad sitters or do any sort of really training or testing to see what the sitter knows about the business. If you would like to be involved in class action law suit against them, please contact me at *******@yahoo.com and let's share information and get these clown, who are making millions, shut down and held responsible.