Rover

DO NOT USE THIS WEBSITE! The animal
Sitter was so responsive at the beginning. Took my money in advance saying that I had to pay I. Advance to book it. She took my money and used it for drugs or alcohol and did not show up not even on her first day! We called her and she sounded drunk or drugged out and unresponsive! A complete crook that we trusted our añilamos and home To! Stay away and get someone you know!

My sitter came in the morning and fed the dog twice, the cat once, and did not let our dog out to go to the bathroom. The sitter took 2 pictures and then saved the second picture for the evening visit and checked in but was never there. After she scammed us on the second visit she canceled the rest of her visits. We called the emergency line and they said they would send us an email. Do not trust this company.

I took my two dogs to a caregiver I found on Rover. My dog was attacked and mauled by the caregivers dog. She is our service animal for my husband who has PTSD he served for 12 years. We had to go out of town for 4 days and couldn't take her with us. I searched for someone I felt was trustworthy. I was WRONG! ROVER is not to be trusted. We had to take our dog to the Vet to get care for her neck and eye. I asked Rover to reimburse us for the $643 we had to spend. Then the emails stopped coming. They have terrible customer service. Please do more research before entrusting your family pet to these people

The negligence of the rover sitter killed my dog. The sitter left her door open on a busy road, while my dog was off leash. He ran out her door and was hit by a car.

My dog was a husky. They are notorious for running. Anyone who has owned dogs knows not to leave them unsecure near a busy road. Especially, not a husky. She obviously didn't have enough experience with dogs to be watching them.

Do not use the sitters on this platform (Rebecca in the Boston area was responsible for my dogs death). They are not vetted appropriately, and you have no idea who will be watching your dog.

We fell for the advertising, and it cost our dog his life.

I hired a Rover to watch my dogs while my family went out of the country. She was supposed to be able to give injections as well as other medications. When I came back she had totally rearranged my kitchen without my permission, the dogs were stressed out and uncared for. She took my house key and didn't return it. I had to change my locks. She threw away generational recipes and when I asked where the dogs medicine was and other things she I was an EVIL INGRATE and blocked me.

If your dog has preexisting conditions DO NOT use Rover. All of their Rovers (the name of a petsitter) are protected by their Rover Guarantee, meaning if your pet has meds and needs all they have to say is it wasn't the Rovers fault. However, as responsible pet owners you know your pet and when they come back to you unable to walk and within 2 hours after being returned to you are admitted to the ICU, skipping a 16 hour wait list, you know neglect happened. Make sure you take videos of your pet's condition before releasing them into the care of a Rover. Call Rover and ask them how to become a Rover, it requires a background check, 3 letters of pet care recommendations and that's it. No site visits, no interviews, nothing. Rover is an Uber for pet care, avoid using if you love your pet.

First ask if the person on rover has pet sitting insurance. They don't move on. End it. They aren't legal and you can kiss your rover guarantee good bye. Do meet and greet. I work there and I have petsitting insurance as I can't count on a guarantee to protect me or them if I am not a legal sitter. That's where people go wrong. Do you have petsitting insurance? That's all. Ask that and problems Over hope this helps

I booked a sitter "Cassie" to watch over my miniature Daschund for a weekend. Cassie was booked to come to the home twice on Friday evening (between 430 and 5 and then between 930 and 10) then to come on Saturday (between 630 and 7 then between 12-1:30 and to repeat friday's times).

Cassie arrived at 4:48 pm and walked the dogs, she then left the house and did not return. I received a security warning as the house was not entered Friday evening nor Saturday morning. I cut my trip short and hurried home. I called to have my home owner's association send an emergency visit.

Buford was in distress, we went to the Vet. He did not recover and this morning passed away.

Rover has refused to follow through with reimbursement for Vet and now cremation.

Hi! Just boosting the poor star reviews.
Rover is Just a website that will list people who want to pet sit. I've hired and been by others this way. I do it all the time now, because I love dogs so much! My review is contingent upon the following:

1. Ask lots of questions!
2. Provide emergency contacts, prefered vet and number.
3. Read reviews, meet and greet in person and never trust a 3rd party to rebook.
4. Compare location, cost of service, and if other pets and kids will be there.
5. My heart is so sad for any owner or pet who happened to have harm done. I guarantee, if any true dog lover on Rover was a part of any injury, they would feel terrible.

Rover has in place a method to report incidents. However, my wife, to provide the best service she can to the customer and the platform, has reported any little incident. Little things like behaviors from animals or things where the animal plays too rough and hurts another dog or child. Then when we had a big issue arose ( our kitten was brutally attacked by a dog and he had to be rushed to the vet er). They then started an investigation into why we had so many incident reports. Then without truly digging into each incident, they made the call to just close our account. So now my wife, who loves animals almost more than humans, is barred from using the app at all. SO, my warning to the reader. If you do become a rover sitter. DO NOT REPORT ANYTHING. Just take precautions as best you can and if something happens, just handle it. ROVER DOES NOT CARE FOR YOU AS A HUMAN. They see you as a number. A risk that needs to be assessed. I am unhappy with their treatment of my wife. They have these methods in place to report things but do not truly want you to use them or they will punish you by closing your account.

I signed up for a reoccurring dog walking booking for my very first experience and found there's no way to cancel it, I must contact the dog walker and ask them to cancel it for me, craziest thing I've ever heard of. They claim in the help section that you can cancel it but when you have actually navigate to that on the web page it tells you you must contact The Walker to cancel reoccurring reservation?

I am a 5 star sitter on rover- that being said- WORST COMPANY EVER! They do not protect their sitters nor do they protect your pets! Rover has no regulations! They do a background check- but there is no proof that you are who you say you are. They do not come to our homes and check to see if it is how we say it is. They also allow owners not to complete their profile and still find sitters- which puts us in really bad positions and leaves Rover to hold no accountability, in an emergency they are useless and will tell the sitter its 100% on us... dog checks need to be done! Dog owners lie/dont tell about dogs that bite, dogs that are escape risks, and other information that is important... they dont insure the owner they dont insure the sitter but owner pays a fee and sitters pay20% of earnings- this company is not about dogs- its about money and they dont care about the PEOPLE! Find sitter on rover- pay them cash and forget about rover.

Who is giving these awful so called pet sitters reviews?
They never answer queries they don't turn up they cancel non stop even when paid
It's a dreadful site
What happened to trusted pet sitters? These are just kids with no common decency
One hated my cat she was horrible and she didn't even turn up after paid
Sick of this site
It needs to be removed
For decent genuine pet sitters be very careful
You animal will not be in good hands
I am amazed at the rudeness of the sitters.
One of them started lecturing me and telling me his intuition wouid stop him from taking care of my pet
He was rude and thought he couid say what ever he wanted to say about me.
Another one asked me to go to whars app then didn't answer any of my queries
Another one just didn't bother
Another one dud a meet and greet and took money then cancelled
This is horrible

I joined Rover Tucson 13 years ago and had the same dog sitter. As time went on and I moved part time to Seattle I tried Rover Seattle. The first meet/great I hopped out of my car and stepped in a nest of a human living in their front yard. She was ranked number 1 in Seattle. I met her in her backyard whilst she smoked and nodded off. We left and went to second meet/greet down the street which was perfect in a nice condo. He's been my go to perfect Rover. I'm back for the summer and he's traveling more so looked the past couple of weeks for new Rover. 4 out of 6 would not allow us a meet and greet. I get Covid but I really want to know where I'm leaving my dog before I leave my dog.

I had a HORRIBLE experience where I came home to find my dog covered in his own pee, poop, and vomit. I called Rover to complain and they said they would give me a $50 refund and never did. I didn't see any money back and the sitter got to keep the entirety of what I paid for her to "stay at my house" even though she clearly did not do anything to keep our dog safe or healthy.

So I contacted Rover because I had an emergency and had to leave the country for 2 weeks, there was a girl name Jan that offered to look after my dog and my cat of from Rover She contacted me privately saying that she can make a cash deal with me because Rover take 's 30% of her income. I said no problem she gave me a great deal but this is where the problem started she is taking in boarding dogs and cats and doesn't have room for them, she did not even take my dog out for a walk once with in 14 days. I called my fiancé to go pick up our pets earlier because I was very worried about them, she even what's up me asks if she did anything wrong why are they getting picked up sooner.when I asked for the remaining balance that I have paid because they where herring picked up sooner she pretty much called me a white trash she did refuse to pay me back for the services that she sis not provide to me. Please everyone be are full her name is Jan she lives is Mississauga the phone number is *******637 she lives on 1041 Sawgrass Crest in Mississauga
++++++++CAUTION********* BECAREFUL********

I expected that the "nightly rate" was pretty straightforward and what I would be charged. There is fine print that specifically lists "See Additional Services & Rates
Pick-up & drop-off, bathing / grooming" I assumed that since I wasn't expecting pick up/dropoff or grooming, that these charges wouldn't apply to me. I was shocked to get an invoice for over double the list price because I have an additional 2 cats that need a can of food opened. I'm not going to pay someone and additional $60 a day to open a can of food. This is beyond overpriced, and I won't be using them.

I've had a few horrible experiences dog sitting for rover but my most recent has literally made me delete my account! I dealt with an awful poorly behaved aggressive dog and the owners were even worse! They were so mad that I told them they need to come get their dog that they left me a awful disgusting false review and harrassed me through rover! I had proof of this and that they had lied! I deleted my rover account because rover did NOTHING they refused to help and actually got mad that I asked them to look into this! HORRIBLE COMPANY! *

*Redacted by Admin

I pet sat over thanksgiving. I have been pet sitting for 22 years, had a friend convince me to use rover.com what a joke. There was no screening on this dog, he was aggressive towards my male dog, she did warn me not to walk him as he was "fiesty" to other dogs, he pooped and peed in my home when he was out in the yard supervised all day, not housebroken, and the rate was supposed to be 45.00 a day over thanksgiving. I got 126 dollars out of 160 so there you go the greedy bastards took all the money and I made 20 cents and hour. That might be why all the bad reviews, you get paid $#*!, but that is no excuse for not taking great care of the pets, they deserve the best. Advertise and never ever use this crap company for sitting as an owner or a pet sitter the suck

I set up for a dog boarding through the app. The sitter sent her phone number and we communicated through to set up the time for me to drop off. It was for Thanksgiving day for one night. She told me if I paid her directly, her fee was $10 cheaper. I should up at her house at the agreed time. Her dog approached my car and stood up on the door of the car, looking in. Scratched up the door. I tried calling her several times and blew the horn for at least 15 min. She never answered the phone or came to the door. I did not get out because I was afraid of what her dog may do. I left and was stuck without a sitter. She never calked or contacted me to explain what happened. Never again will I use this service. Her name is Jodi B from Rock Hill, SC

I used Rover just once and my furbaby passed away. The sitter said my dog was perfectly fine, yet she passed away not long after the sitter left. My dog was elderly and I didn't want to think anything bad about the sitter, but then I saw what was left behind. The sitter took many liberties in my home like going through my bathroom drawers and burning a candle all the way through. She turned my Ring camera so it would face the wall, this camera faced the common area where my dog slept. Rover closed the case stating that their investigation concluded that my dog's death was unpreventable. They will not cover the expansive vet bill that I had to pay just for a vet to tell me my dog had passed away.

I am leaving this review on behalf of my friend, She went to Houston... before doing so of course she reached out to this app which she had full faith in. She found a sitter, confirmed and paid. Not even 30 mins goes by she gets a call from a random person stating they found her dog on the side of the road HIT WITH A BROKEN LEG... not even the sitter notified her... do not trust this app. The ppl on here do not care for pets they are just looking for a quick buck. Its sad...before you say i am not a USER of this app your right i am not.id gladly place proof of the vet bill if needed...STAYYYYY AWAY FROM HERE!

I tried Rover for a dog sitter last year. Booked 3 weeks a head, day before trip she canceled. Gave it a try again for our trip this time. Booked with a sitter 2 weeks a head. He canceled 4 days before my trip Booked with other sitter She was to pick up my dog text just little while before she was to pick up with why she couldn't, I texted several times trying to see what we could work out she never responded until the next morning 10 minutes before we were leaving. I've tried to contact customer service says they are available 24/7 never have heard from anyone yet! I wish I had of seen all these reviews before booking through this app. This is NOT. A place to find a reliable, trusting sitter for your animal. I would never recommend anyone to use this site to find a sitter!