Rover

Big liers. That don't have to follow the same rules. People in the towns and city's that join this group don't think they have to follow the bylaws like everyone else, and they don't care what so ever, big business taking over online, destroying small business bit by bit, and all the while hiding behind Google that doesn't enforce legal business and laws of their City's.

We hired a sitter. (John) to board our dog at his home. While away, our home was burglarized. Our security camera had high quality video of the burglar. After reviewing the video and interogating John, the police made an arrest. John knew that we would be out of town and broke into our home. CAUTION---John is awaiting trial/sentencing and IS STILL with ROVER.COM. Unbelievable. John boards dogs in the Philadelphia area.

Please be aware of this sitter( diann Colton)
She will give you her number then agree on a price last day try to scan you for more //negligence on how she takes care of your pet and when it was time to get my service dog back she dropped him off the humane society very unprofessional not qualify if I could give a -10 stars I would

My dog's tail was injured during a stay with a Rover sitter. As soon as I noticed I informed the sitter and Gabriela from El Cerrito, CA, basically told me "I can't watch your dog 24/7". So I, being optimistic, reached out to Rover's customer service about the issue.

They didn't contact me for another 3 days and emailed me once saying the investigation had opened, and that I should contact them if I have any other information. Less than 24 hours later I got an email saying the investigation had closed and I was found at fault for my pet's injury. I provided more information and the representative told me the investigation had been closed and that I should have told the sitter that my dog chews on her tail... which she had never done in the 5 years I've had her.

What a nightmare, I thought I had found a convenient and safe way for my dog to be boarded but instead am now fearful of boarding her anywhere. It has made me change the way I live.

DO NOT USE THIS APP.

I tried to contact someone on their website and I had very bad experience. People offering dog service on that website are not reliable and not truthowrthy. Stay away from that website if you need a good dog walker.

Don't do it! Some nutty woman named Arisia (or something similar) walked my dog twice. Then she blew me off and has been billing me 26.00 a day. I tried to contact the company. No phone number to contact anyone. Tried to cancel through the website. Couldn't. It said I had to have a dog and a credit card on file. I called my credit card company. They locked those crazy people from my card and credited me. BUYER BE WARE! THEY WILL STEAL FROM YOU!

I have tried a few different Rover pet sitters. With one lady my dog came home with his fur full of burs. It took hours to pick them all out. Another lady lived in a one-bedroom tiny townhouse. She had a 12'x12' patio yard out back all dirt and no grass. She had 5 large dogs when we got there! I hesitated to leave my dog but was leaving town and didn't have enough time to find someone else. Shame on me for not pre-screening her! When I picked him up, the monogramed blanket he sleeps with was torn literally to shreds! The lady apologized and said she didn't see it happening. That means that she wasn't watching the dogs! Did she leave 6 dogs alone in that tiny space with no supervision? What if one of the dogs injured or killed my dog? Never again! I will never use Rover again and don't recommend it to anyone.

As a dog walker, I cannot modify bookings as needed. To modify a booking, modifications must fit the exact criteria needed. God forbid someone have a change of plans in the middle of the week and try to cancel a Rover booking, nope, you aren't allowed to change your plans ever. Customer service is incredibly unhelpful and doesn't reply half the time. Their approach is to cancel the entire booking, so no one gets paid, no dog gets a walk, and everyone is dissatisfied and unhappy. Looking forward to a new dog walking app that actually works and is tailored to the customer/sitter instead of trying to make the most money off everyone no matter the cost.

We're looking for a sitter for one week for our multicat household. Rover advertised matching sitters close to the pet parents' location so it seemed like it was worth checking out. Found someone who seemed to be a good fit and contacted her. I was very upfront in my original message to her about how many cats we have and that even though Rover requires a specific time be entered for a visit, we were very flexible as long as the visits were daily. I explained that while we have a lot of cats, they're all up to date on vaccinations, we have a vet who does home visits, and that most of them would hide so she'd only see a few.

The person responded right away, said she loved cats and would like to meet with us and meet the cats. I responded with our availability. Then she suddenly started hedging. Said she didn't realize how far away we were from her work even though she lived nearby and couldn't visit during the time we requested. I responded, again, that I plugged in a random time and she was welcome to visit in the evenings or whenever worked best and that we were very close to the area she said she lived.

She responded again and said while she realized we had a lot of cats, she usually charges per cat (which was not listed in her profile or in her first response) and could I enter the information on the cats she'd be likely to see.

I responded with a description of the one definite she'd see and the three maybes but said I sensed something had changed since she responded the first time and that I had been very upfront about the number of cats we have. She replied, "Yeah, sorry, have a good night."
So completely unprofessional. How she has a five-star rating is beyond me. Except apparently all Rover pet sitters have five-star ratings. Now I can't even delete my account because I have a "pending request" with someone who has no interest in sitting for our cats. Run far, far away from this site. I think we dodged a bullet. I complained to the company when I finally found out how to contact them (spoiler alert, it wasn't from their website; I had to Google.) but I expect nothing. Use them at your own risk. My cats deserve better. So do yours.

Had a rover sitter baby sit my dog while I was on vacation. My dog got diarrhea, I know it's from eating something she shouldn't of had! They would send pics of her from time to time so I felt as ease but once I took her home she was sick, diarrhea and caught fleas! Fleas were almost impossible to get rid of! I got bit my damn self! After weeks I was finally able to get rid of it! Let's just say because of this experience. I'll never ever leave my dog with Rover again! Regardless of the 100+ possible reviews! This will only shorten the lifespan of your dog! Don't do it! And oh. I wanted to pick my dog up earlier than the scheduled plan and they wouldn't let me until a couple of hours. Then when I got to their home they were wearing Giants hat and shirt! Also looked mad because obviously they were at the Giants game and left dogs unattended! And I made them leave the game early!

Rover.com is a very irresponsible and unconscious company.

I booked and paid for a three-week reservation on December 2018 with many months in advance.

The drop-off day, this Rover.com bad sitter did not show up in the house he lived, no answering phone calls, nothing.

I needed to take my flight in the next hours, and Rover only offered me to re-book with a 4-times bigger pricing to be paid by... ME AND ONLY ME!

I had to spend more than $1000 dollars in Xmas with a non-Rover emergency sitter.

In compensation, Rover.com only offered a ridiculous $20 gift card that, by the way, expired in December 2018!

I DO NOT RECOMMEND THIS COMPANY AT ALL!

I used Rover.com for the first time at the beginning of the month. I hired a dogwalker who had apparently been vetted by rover.com. I met him in person, I gave him a key to my house. He was supposed to walk my dog on 6 separate days. He showed up for the first two walks then disappeared. I was in a panic, on vacation, scrambling to arrange other care for my dog. I reached out to rover.com to explain the situation and see what they could do to help me. The customer service is sllllooooowwwww. Their solution was to refund me for the days the walker didn't show up and give me a $20 credit on my account. Gee, thanks. I had to pay $344 to change the locks on my door because their verified guy never returned my key. They say they are going to invsestigate but because of "privacy" I don't get to know the outcome. And no reimbursement for the $$ for the lock. There are reputable pet care services but I would definitely not go through rover.com. Terrible.

A stranger in the US was able to register an account using my
Email address. This business does not require email
Verification, a basic requirement in 2021. I was able to view this
Americans full name, personal phone number, residential
Address, information of when they will not be at their address,
And payment information. I made a support ticket about this
And asked for someone to contact me about how they're
Unable to follow basic protection, they simply deleted the
Account and refused to reply to me. I will be filing a formal
Complaint in the UK as this is against UK law, and this company
Operates in the UK also.

Enjoy using your site who will link your
Private information to a stranger because you made a typo in
Your email address!

They charge you a fee for an initial background check, take your money then leave you hanging long enough to where you question them about status. While you're waiting, they send several messages telling you to "finish your profile " which was clearly saved and finished immediately after the application/ account setup... so then you're thinking there might be a glitch in their app... Another week goes by, now you're at a Month, having asked your friends and family to write reviews for you and they all have, using the special link you have to send them through the app, which now signs Them Up for unwanted Rover ads... you ask Again for status, then they tell you to contact the 3rd party affiliate who does the background checks because they might have questions. THIS IS A SCAM. A FLAT OUT PYRAMID SCHEME. NOW they won't answer Any of my emails! Absolutely ridiculous, fraudulent and all their "good reviews " are paid for. I'm considering litigation.

We had booked online thru rover a sitter for out dogs. We made arrangements and paid for the booking thru rover, we met the sitter the week prior to make sure we we were comfortable. When the day came that we were leaving, Arlene from Nanaimo messaged is at 6am and said her truck broke down and we would need to drop the dogs off(which wasn't a problem). When we tried to message her no response when we called her no response, she didn't respond and ignored our calls! We had booked and paid for a this service and were stood up at the last minute. We would advise to be very very careful and to make sure you have a back up plan as this service is so unreliable and we are now out $230 dollars. We are dissapointed and will never use again.

Onboarded as a sitter. No business! Have lots of exp. No traffic. They accept so many sitters that the surounding market is saturated. No business for new sitter. They probably do it to collect that fee from you. Terrible business.

I had been looking for a dogsitter for a long time. The site offers hundreds of sitters. It looks promising. Once you start communicating with them you find out that their calendars aren't updated so they are actually unavailable, or they won't answer your texts at all though their suppose to answer within the hour according to their webpage. They have a new landlord, a new roomate or a new pet and they are not able to look after your dog (why don't you update your profile then?) I am not sure what Rover knows about his sitters, It looks like there is no way anyone can make them be reliable and that's sad. On top of that, the search tool is not friendly - one cannot look by name, for example, and I am always surprised that at the end of the search Rover suggest other sitters, usually $20-40 more expensive than my designated range. This could be such a great tool. What a pity it performs so badly.

My Rover sitter in the San Diego area disregarded all written directions to put my dog in the crate whenever the front door opened. Within 20 minutes in Lauren MacBeth's care, he escaped through the front door and we didn't hear about the escape until almost an hour later! From that moment on, the sitter provided little or no help instead painting herself the victim. Even when we requested specific things would complain she had little sleep, lost a client because of the dog food lure we left outside of her house and up until the critical moment before we were reunited, was unable to be reached by phone or text. During the whole ordeal, Rover left her profile open to accept new clients citing they were investigating the incident. It was only until I looked at her social media account that I discovered a history of past recreational drug usage and pointed out that dogs in her care could ingest the substance that they removed her. Rover.com only cares about the bottom line, not the care of your dog.

Literally never trust this site, people come home to their pets dead and gone forever. Its disgusting that its still operational

I will never use Rover.com. In need of a housepet sitter I took a friends referral for Nikki on Rover. She answered my inquiry immediately, but then ghosted me. Wondering if we got our lines crossed somehow I tried to contact her again, she answered, we started a conversation (via text) and then she ghosted me and left me hanging. If she can not complete a simple and short conversation I can not trust that she can complete the service I am requesting her to do. I contacted two other pet sitters and, although both of their profiles state that they will respond within minutes... still nothing. If these people can not be responsable enough to respond, or complete a (started) conversation, I can certainly not trust them with my home, and certainly not with my pets.

Rover refunded $206 of $522 paid to them for no services. We gave them 24 hour notice at a time of year when the job could easily be refilled, many many people looking for sitters. We had to cancel a family holiday when a boosted family member contracted Covid and we could afford the health risk to another pregnant family member. When called, Rover told us the refund was up to the dog sitter--absolutely untrue, she could not reach them either and was more than willing to refund our money. Later when I went back on the Rover site to lodge a complaint the chatbot told me that Rover requires a full week to cancel or you only get refunded half. We did not even get half of when we paid. I am sure the dogsitter got nothing.

Rover provides a platform for immature/non-committal kids to meet working adults who need sitters not MORE KIDS! I'm not raising someone's kid who doesn't want a job and always cancels at the last minute!

Dog killers. A dog was killed under rover's care and they did not care to answer for their actions. Continues business as usual