Rover

It was horrible experience we got last weekend 1/6/2019. Our two dogs were sent to Rover.com dog sitter home. But one of our dogs Roxy ran away from her back yard and was hit by unknown car not far away from her house. We found Roxy body in the intersection 83 and northfield Dr. Our whole family are really sad. We post this message because we want to share our experience with other people who send the dogs to Rover.com

We were working with a local pet sitter, paid up front as required and the person flaked the day before she committed to take care of our dogs. Apparently, any chump can list themselves as a pet sitter on this site.

Used this platform a few times. All three sitters were nice enough but not really willing in the end to care for our dogs the way we would.
And I don't know if this is common, but all three houses were not clean. Never made us feel like the people watching our dogs really had their own lives together.
The last straw for us was when we left two perfectly healthy pets with a sitter for four days and they both came back sick. One with an upper respiratory that took weeks to heal.
Not impressed with this company at all.

Rover is not a safe site. There are too many bad sitters and they are not properly monitoried. Many of them are in it for the money and are manipulative- saying exactly what you want them to say. My sweet dog Persephone has been missing for 4 months because of a selfish, immature sitter. This sitter promised she could meet my dog's needs and I trusted her. Only a few days later she lost her in the middle of the night claiming that the brand new durable leash I bought her snapped. It's insane how much money she was making and she didn't even take basic care of my dog and because of her my baby is gone. Then she had the audacity to blame the situation on my dog. She took no responsibility. She blocked me and did nothing to search for her. It's not worth it. There may be some good sitters but you won't know if you have a bad one until it's too late.

I am writing this after the pet-sitter lost my cat. Rover.com is an absolutely irresponsible, unethical platform that does not verify anything the people advertising on its platform claim. It is no better than walking up to a random stranger on the street and giving them your pet to watch. Nothing stated on the website is verifiable or valid. Further they tell you, they assume no responsibility for your pet or anything that happens as a result of using their service. The sitter who lost my cat is still on the platform, advertising her services, no resource. I have not been refunded for the cost if the sitting service nor for the full cost of vet care as a result of the sitter losing my cat. Luckily, with no help from the sitter or Rover.com, I found my cat after he was lost over 24 hours. They endanger the safety of your pet. Learn from my mistake!

RUN RUN!USE ANOTHER COMPANY!
Ther S€CK!
Horrible! Canceled twice on me once when I was getting ready to leave for Hawaii. For their sorry they gave me a $250 credit which I was just going to use to go back to Hawaii, they took that away! Stay away from this

I hired a Rover sitter for my house and dogs for a weekend. They trashed my home, causing damage and hours of cleaning. I reported it to Rover and filled out all of the required paperwork, nothing was done. Not even a phone call to me. Hire Rover at your OWN RISK! I will never allow someone in my home from any service again. Towels ruined, dishes broken, dishwasher broken, hours of cleaning!

We used Rover.com for the first time and it will be the last. We landed from our flight and received several messages from our Rover provider that while she was at our home our patio door glass shattered. We reported it to Rover when we got home and filed a report. Claim denied 3 times by Rover to cover the cost of the damages. DO NOT USE ROVER.COM! $800 in repairs we are stuck with!

I probably should have read the reviews before using the services of Rover.com. Their website claims 24 hour support if any issues come up. That is simply not true. They have an automated system that loops you back around with automated responses. I had to wait more than 20 hours for an email response that did not even get my issue correct. The pet sitter I hired through their site cancelled on short notice and I was left up in the air with NO sitter. Their customer service could not have cared less. No referrals to back up options, no empathy for me or my pet, and no direct human contact. Only vague emails directing me to use their website. This company does not give a $#*! about the people or animals they claim to care so much about. Simply put, way too many other options out there to put your pet's health and safety into Rovers hands. Please do not utilize any of their misrepresented services.

This happened in the last few days and the video has been posted on Instagram and Facebook of a rover.com pet sitter named McKenna slamming a puppy to the ground. Caught on the owners camera Her boyfriends name is Ryan Rose and he stated they had been at the beach all day and we're sunburned and tired.

I hired a Rover sitter to board my two small dogs for one night due to an event I worked that required a 16 hour day. When I picked up my dogs the next morning at our previously scheduled time, my "sitter" was passed out on her couch. I found out my dogs had not been walked yet nor my diabetic dog fed or given his insulin shot (which instructions were for an 8 am feeding/medicine). Her drunk boyfriend/husband tried to give me a bag of fast food condiments saying it was my dog's supplies. I found my 6-pound Maltese cowering under an end table visibly shaking and terrified. The funniest/worst part of this is, Rover is 'still deciding' if I should receive a refund. Ultimately, I'm lucky as my dogs came home alive.

Good luck finding someone who can communicate and show any level of customer service. Our experience has been purely awful with a few rare gems. Overpriced, unresponsive, and not accountable for terrible communication. You must book before you'll get anywhere and a sitter can cancel on you at any time and you have no recourse. The stress and lost energy of trying to use Rover is too much. Not worth it.

Garbage - I hate place I took my dogs
But had little choice because as I arrived and saw the place i was already on my way to beach with family. I trusted the over 100 five star reviews. Now one dog infection that cost me $500 more than the $600 the service cost. Also just got a note FROM the person on Rover saying they are getting evicted due to home zoning law restrictions and number of pets allowed. When I look at date Of eviction it's before I dropped the dogs! Nice they turned their house into a place for dogs but it's a mess and dogs running amuck. Looks like third world country and too many dogs running around for them to control. I won't go back and I won't use rover be user they clearly are not controlling quality and their rating system is suspect.

In four days, the sitter I found through Rover.com lost our dog twice, forgot where his food was, fed him table scraps (though told not to), and left our house a mess. Later, after he got fired by Rover.com, he sued us.

When I contacted them for help, Rover's lawyers refused to cooperate or give us any information on the guy, even ignoring a subpoena. They claimed "confidentiality" and that their sitters were "independent contractors." On their website, they claim to run background checks on their sitters, yet they didn't even know his true name or check his ID or SS#.

Do not trust this irresponsible company with your pets or your keys.

I have used Rover one time last June and again recently I made preliminary arrangements with a different sitter that I did not go forward with. I am very concerned that Rover.com allows sitters' profiles to be deliberately false. The false information I encountered was "non-smoking household," the house reeked of cigarette smoke, "no children," there were children present as young as 5 years old, "only two dogs" when actually there were 4 dogs and 2 cats. When I come across deliberate misleading information such as this, I wonder what else is being disguised and not as advertised. It is such a disappointment to discover this service to pet owners is operated in such a blatant smoke and mirrors manner. Lesson learned - I will not be back.

We prepaid $425.00 and were not allowed to see the kennels. We would not leave our pets and only received 1/2 refund. Rover didn't help us at all! Worst customer service ever! Filing complaint with NYS AG.

Sitter sent non-stop text messages and videos at midnight, 4pm, off hours with pictures in my apartment. She decided to use my apartment as a crash pad. Did not feed at the right hours. When I kicked her out she left garlic in my cat's bowl. Tried to kill my cat. Reported her to Animal Cruelty. There's a place in hell for her.

We hired a cat sitter who did a great job with caring for the cats. However she didn't make it for the whole hour to the first meeting because she thought it was just half an hour. When we couldn't work out a refund I tried to contact Rover.com at the beginning of today. Still no response. So I don't see that there's any real support. I would be really concerned about a severe problem since they have not responded to this one. I would be hesitant to use them again.

The Rover.com idea sounds good. But when you start meeting with those sitters, you will find it is way too hard to find a good one. People who are willing to do this business usually live in a smelly dirty house/apt, either because they have their own dogs, or they host too many dogs everyday so the place is full of smell. Anyway it is far from expected. The ones that seem okay comparing with their peers increase their rate every month. I think they really need money from this business. Not what they claimed they love dogs miss dogs whatever. Considering not knowing what happens when you can't see, I decide to use a dog hotel. At least I can see my dog by my eyes.

To everyone else who has reviewed this site, thank you. I thought I could earn a little extra by being a pet sitter in the Las Vegas area, but you have thoroughly warned me that this is not the way to go. The registration process, which I never completed, was tedious and seemed quite unnecessary. It sounds like the site doesn't actually check your credentials or references, which creates more work for its users. Word of mouth or an ad on a bulletin board would be a more effective way to find a reliable pet sitter.

Run- don't look back! With the way they treat people, I would never trust them regarding my dogs! I tried to find a sitter but rover screwed up my email and profile, using someone else's email address! Right up to Jen, a supervisor, I got no help, one rep laughed at me & hung up, another cried and others use profanity. Supervisors never call back as promised. Trash! You & your pets deserve better!

I first used Rover when I was going out of town. I found a woman less than 5 minutes away with a huge, grassy, fenced back yard and my dog loved it there. I love dogs, so I became a sitter. I've probably now kept about a dozen dogs or more (some multiple times) and made a decent amount ($20/day per dog, and I work from home so this is extra money). You do need to love dogs, though, because they can bet a little nervous away from home and you need to show them attention and be patient if they bark at night. A pat on the head every once in a while usually does it, so they know they're not abandoned. Only drawback is charging so much to cover their %, but they do all the marketing, billing and cover you should an accident occur while a dog is in your care.

Dealing with Rovers Trust and safety team is neither of those things. My dog was injured because of the sitter's incompetence. She never apologized and actually said it's not her fault. Over 6 phone calls and both the sitter are refusing to help pay the vet bill they caused. Rover said since this is under $250 it's my responsibility unless the sitter decides to help. Please use a better option than this!also they are refusing to refund the actual visit which is even more frustrating.