Roxy

Roxy doesn't "allow " returns on products bought from Zulily. Each company blames each other for having to keep their garbage product.

I have tried for over a week to purchase everything in my cart at Roxy... and each time the order would say approved and then a day later cancelled.

I called my bank - they notify nothing is wrong with my card or funds at all. But that there was strange activity from ROXY.

I emailed customer service a couple times... they write back without even providing a solution and they just said we apologize for the inconvenience.

I CALL customer service and do not get through until 3 times of attempting to reach someone...
The guy on the phone seems clueless as to how to help me and couldn't fix this issue he said nor did he know what to do or what has been going wrong. He mentioned Covid 19 being an issue for their processing and ups carriers. But no solution for my order at all. He suggested making a small order instead.

So I tried that... and I changed my payment method to my credit card - again, plenty of funds - and again they said an hour later after acceptance, it said YOUR ORDER HAS BEEN CANCELLED sorry for the inconvenience. BUT THEY STILL TOOK MY FUNDS OUT! What is going ON ROXY?!? This is so strange for such a huge company to be having these issues with zero customer service to help paying clients

I purchased a bathing suit bottom for a vacation and got an email stating that my order was being processed when I tracked it for days later my order was still being processed and my credit card hadn't even been charged. I am leaving for the trip in a week now but two weeks when I place the order. The company didn't feel like they should tell their customers that certain orders that were placed that night we're lost because of a computer update or something and when I ask customer service online twice I got no response I had to call to find this out. Then I asked them if they could express ship it to me because I was expecting it for a tripThey customer service told me there was nothing they could do I asked to speak to a supervisor and the customer service rep told me he would tell me the same thing that they would offer me a 15% discount off my next purchase. Laughable because I never got my first purchase because of them and they're poor communication and lack of customer service. Why would I want to trust them or spend my money with them ever again. So I canceled my order and now I am back to looking for bikini bottoms and I have six days until my trip. Thanks Roxy greatCompany not

The products is good but so sad poor customer service messed up. Wasted my time I never buy Roxy again.

This would be a 0 Rating, if that was an option.
What an abysmal experience! I placed an online order, and after 1 week, inquired why the order had not been processed. Their response was:
"Given our current situation, we had to make some changes inside our warehouse to make sure the orders are
Fulfilled in the safest way possible to ensure the health of all our customers and workers, this caused us to
Experience some small delays. For this reason, at the moment, orders may take up to 14 business days to be
Processed by our warehouse, after that, the package is taken to our shipping partners who deliver the items
Within the requested time frame".
I requested to cancel order and refund money. Their response:
"Unfortunately, once an order has been entered on our system, we are unable to make any modification to it,
Including canceling the order. If you do not wish to keep your order, feel free to initiate a return process once
Your order has arrived".
There was nothing indicating that orders would be delayed. This order had neither been processed nor shipped, my Credit Card had been charged, and I have to wait to receive something I do not want, and then return it!? Why will they not cancel order and refund?
Absolutely ridiculous response from Roxy:
"The order was just submitted to be returned back to the sender, so as soon as the item arrives at our
Warehouse, (you can verify this information with tracking number: XXXXXXXXXX), the refund will be
Processed. We are currently processing returns within 3-4 business weeks from the date received. You will be
Emailed a confirmation upon completion. Funds typically go back into your account within 2-4 business days
After you receive that email".
Roxy obviously does not care about Customer Satisfaction and only cares about making money.
Avoid doing business with this company.

J. B.

Roxy is a full retail swim fashion site that show some nice products. They retail their goods at Macy's and other retailers around the country. I chose to use them for the purchase of a matching wet suit jacket and wet suit capri for my wife when she paddleboards here in the colder lakes in Northern Ca. I went to the site picked the item and size and they showed in stock. I ordered them and added a hat to match and paid 19.99 extra for one day shipping.
First... one day shipping is one day from whatever day they decide to box it up and get a label. Secondly they send only part of the order and cancel the remainder with no explanation on the email receipt that came as the truck stopped to drop the shipment at my house. The email receipt just said cancelled on half of the order. I called them. Got disconnected when they forwarded a call to a supervisor as that person could not pull up anything on my order at all on her computer. After speaking with the supervisor I was told that i could send the product back but she could not get me a return authorization as it had to come from someone I would not be allowed to talk to at Quicksilver the corp offices in a few days. I could not have a reference number to the call but did get her to send me an email to show we had talked. I asked her why as a full retail online store it did not have the courtesy to call and see if we could pick out something in stock and save the sale I was told "we just don't do that here". I usually have good luck on line and i don't just look for the low priced leader. I was in search of a matching set for my wife and obviously this was the wrong way to get my wife something nice and on time for her birthday. These people need to update the systems they use and then remember how to take care of customers.

Maybe they will figure this online thing out someday. Until then they should regroup.

I ordered $500 of ski gear (which in my opinion is a lot). I had ordered for Black Friday and decided I needed to get black instead of white due to fears of it getting dirty. The first told me they would not honor the price I had received and the do not do an exchange. FIRST problem I had with them. I then decided okay I will just return the items since I did not want to pay nearly $700 in apparel. I created the label 12/4 and returned the package to the shipping carrier 12/5. On 12/6 I was notified the package was picked up from the shipping agent and "in transit" and on it way to Roxy. There is absolutely NO tracking detail, just in transit. I called them 3 weeks later (given it was the holidays I understood the delay). They told me they had no details, maybe it was at the warehouse but they were backed up. They told me to call when I got to the 4 week mark as their returns 2-4 weeks (this was NEVER information provided to me when speaking to customer service about the return label). I called 12/31 as they instructed me to. They then told me the 4 week mark was tomorrow (1/1) however they will be closed, call 1/4 and they will manually issue my refund. I called 1/4 and they told me they still have not received the package and they will have to investigate. It's now been A MONTH since I sent back a package to them. I have little to no information on WHERE this package is. They were absolutely no help and told me there was no manager on site for me to speak to. I was told they were going to investigate and expedite my return. They told me to expect an email in a few hours - I never received anything. I will be contacting customer service for now the 5th time.

I will never order from this company. Their staff is beyond unhelpful and this is a ridiculous chase to get my money back.

Sabse ghatiya product Roxy kahan hai please koi bhi Saman uska parchage na Karen customer care or service Wale bhi bahut ghatiya tarika se baat karte hain