Roxy

In this day and age you'd have thought they provide free returns... if they want return customers, or any customers at all! There sizing is completely wrong. When you call the 'un'helpful customer services it's like talking to a computer which effectively says 'sorry I can't help'. I reordered it wetsuit in another size and tried to use the discount code but the website wouldn't accept it, even though I'd just got it with my first order. When I called them up, they said they couldn't accept it! So I said I'd cancel my second order and then reorder using the code, they said I couldn't do that either! Oh and I had to spend £20 shipping the 1st wetsuit back. Never shopping with them again, and I'm going to tell my masses of surfing buddies not to either! Maybe they'll learn.

I ordered a bunch of items from the website and the sizes were wildly off on some of the items so I had to return them. I knew that return shipping wasn't covered, but when I got to the post office, it cost me $17 to ship three items back. When I contacted customer service to ask why they don't at least provide flat rate return shipping, the response from a live chat rep named Michelle was "I will have to take this question to the corporate office and ask why we don't offer flat rate shipping. However our return policy has been in place for about 5 years now." That was the full response. Then she asked me if there's "anything else" she can help me with. When I told her she hadn't helped me at all, she said "I'm sorry you feel that way, but I cannot issue a free return label" and she ended the chat. I will never buy from them again.

I have been buying Roxy for years. I have placed two orders and am still waiting. Wrote to customer service at least 5 times with no response. I orders several things for my grandaughter's birthday and never got it. Ordered from Oneil and Billabong and received no issues! They do not deserve even 1 star in my book!

I ordered a swimming suite top a month ago. After not receiving for over three wells I reached out and they blamed UPS. They said they would resend it and now it's sitting in a pending status I. E. not being delivered still. Extremely frustrating.

I bought Roxy snow gloves in France (some retail shop in Avoriaz) yesterday. Today I went back to return them after few hours of wearing them because they are not warm enough. I wanted to exchange them with the mittens and the seller told me that I wore them and they can't return it. I'm furious. They are expensive and the quality is $#*!. I'm not even going to mention their idiotic return policy. Just don't buy anything there. Anything!

My daughter and I ordered on the same day for a avacation 8 days away. I paid extra for express shipping. My items arrived the same day as my daughters, after we left for our trip. I asked Roxy for my money back on the shipping. Their response was it was within the 8 day timeframe. I am going to return my $300 of items just because they have such bad customer service.

I ordered a bathing suit bottom from Roxy.com and it was too small. Returned it back to get a bigger size. Was not refunded the shipping fees even though I joined the loyalty account. This customer rep
Xavier Eduardo Verdugo was not very friendly and was unwilling to refund my shipping charges. Very disappointed with the customer service!

I never recieved my package and tried to contact them several times. Their customer service reps are rude and only try to argue with you. They were unable to help me or refund my order. I had to file a dispute with visa to get my money back. Never order with them. They just want to steal your money and don't care what happens to your package.

Ordered a couple things from them. Their return rules state, that you can return your purchase during 30 days, after purchase. In my case, I have 3 more weeks, but I lost the return label and guess, what? They won't accept my return, because of the return label... What a stupid rule! Roxy, just don't care about their costumers. Wouldn't buy from them again.

Worst experience, don't buy through their website. I have placed an order through the website. I ordered the wrong item so I tried cancelling it immediately. Unfortunately their customer service said that it was not possible to cancel. The package arrived after one month of waiting and I had to return it. Had to write again to their customer service to ask for the waiving of the return fee as I have already paid the shipment for something that I wanted cancelled. They agreed to give me a free return. I received a refund confirmation after 2-3 weeks, they refunded 22 $ from instead of $35. Thiefs!

The swimsuit was beautiful when I bought it and a pair of swim shorts to wear at the beach as well. I swam in the swimsuit a couple times a week for a couple months and the swimsuit literally started deteriorating. I swim a lot and I've never had a swimsuit material literally start wearing away and separating from the lining even after years of having the swimsuit.

Took the swimsuit in to show them what was happening and they said I couldn't return because they couldn't prove I hadn't done something to it.

The swim shorts I bought have also completely lost their shape and are now really sagging and baggy. I have bough swimwear at Target for years and Target swimwear lasts for years. What's up with Roxy?

Never buying from this company again.

I placed two orders last week - 8 days ago. They cannot find them, track them, or even cancel the order. They told me I have to wait until it is delivered - whenever that is since they can't find it - but now I have my credit card charges and $1500 of my credit won't be released until who knows when. They are awful! Now to call the credit card and dispute the charge since I needed the wetsuit for tomorrow and need the open credit to buy it. Oh, and I paid for expedited shipping.

STAY AWAY FEOM ROXY!

They have the worst customer service. A few years ago, I signed up to their newsletter for the 30% new customer discount, NEVER received the discount so I reached out to them and they said they couldnt do anything. Today, I decided to give them another chance and placed a new order, unfortunately, I had the wrong shipping address but as soon as I placed it I tried to find a way to change it but they don't give you an option (WHAT?!) even though the order had just been placed. I reached out to support and just like the first time, all I get is a "we can't", and they don't even want to give me the option to cancel even though I explained I will not be receving my order since it's going somewhere else. Today, the order shipped and I received NO RESPONSE from them (yep! They stopped replying). In addition to that, their responses are not even friendly or nice. They basically tell you "we are not doing anything to help you and you need to settle with that". HORRIBLE. Lesson learned.

Why? Why would you waste your precious time?
I need to ask channel 10 - What do you think could be of any interest to anyone else except this self absorbed thing.

It's so bad and so annoying, I don't even want to think about it any more, but I would like to leave a review in hope that it might save some other people from these troubles... (I wish I googled and read these reviews before ordering!)
To sum up: I had a big order, 17 items, and ended up returning 15.
- the quality is poor
- the 15% new customer discount was not applied, but they advertised with it heavily (they sent me 3 email reminders to order and apply this! Discount!)
- my return took several weeks to process, and then they returned the money for two items out of 15 (even though they were all in one package!)
- I had to call customer service several times to get them process the other 13 returned items
- customer service rarely reacts to emails
- you can reach customer service by phone. However, they are terrible. Most of the time they tell me either that I'm wrong or that they see the mistake, but don't know how to help

As of now, my return is still not complete, and I had to call again and fight for some money that they still have not returned.

WORST EXPERIENCE EVER!

The hoodie I ordered and received is complete garbage. For 50.00 I expected much more. Flimsy, cheap fabric( Made in China) Will not spend my time returning, but will never order from Roxy again.

If I could give Roxy negative 5 stars I would, but for now 1 star will have to do. I ordered a jacket from them. It arrived timely, in good condition, and even looked like a quality jacket. As it turns out I ordered the wrong size. Little did I know that this mistake would lead me to never buy any of their products EVER again! I called there customer service number to find out the best way to remedy my mistake. Turns out they do not do exchanges... I am sorry what? What kind of company does not allow an exchange for a different size? I then thought well why don't I just return it and apply the coupon that I should get back to repurchasing the correct size. Well as it turns out it would cost me over $20 to send the jacket back to Roxy or I could drop it off at one of their store locations that was only a short little 2 hour drive away. None of this really matters because they would not even give me the coupon back. For some reason this all seemed okay to them. If they think I am going to pay an extra $70 ($20 for the return and $50 for the price difference without the coupon) just to get the correct size jacket they could not be more wrong. By far the worst customer service, and return policy I have ever experienced.

Used to LOVE LOVE Roxy.
Now they make tiny wetsuits and label them something else. My size "10T" barely fit my tiny friend who wears a size 4! I have pics (See below - she is 5'5"). RIDICULOUS.
Also happened to my friend who normally fits their size 16 and she couldn't put her leg in her new suit.
They don't accept emails apparently as their site goes around and around when you try to ask about problems. And in the past I have only gotten a very canned response that didn't even address the issue I asked about.
AVOID ROXY AND TELL YOUR FRIENDS TO AVOID ROXY. UGH..

Ordered a jacket for my daughter for Christmas. It was too big. She called their customer service to find out where she could exchange the jacket. She was told she had to send it back, and order the correct size. She confirmed she could do that, despite the 30 day return policy. We sent it back, and went to order the correct size, which was, and still is out of stock. Never got an email to say it was received. Contacted them a couple of weeks later, was given different info by two different agents. One did tell me that the return was being processed, and I should receive a refund within 10 days. Almost two weeks later and still no refund. Called back, and was told, I was not getting a refund, and we were getting the original jacket that did not fit, sent back to us. Spoke to a supervisor, who was no more helpful than the agent. Asked for a corporate number. Tried all day to contact that number, and another number I looked up myself. NEVER able to get anyone on the line or leave a message. Not giving up, but this is a complete nightmare.

I made a purchase on July 1st and still have not received it, as it's July 22nd. They said it shipped and blamed it on UPS. Customer service is no help at all! Will never order from them again EVER!

Lady on the Phone is doing her job well and explained that Managed on purpose hides the fact that you have to return your stuff to another country which is really expensive

My purchase was on May 29. Still waiting for it. The tracking number they provided does not show an estimated delivery date. Terrible service when you contact them.

I ordered two items from Roxy.com and received a confirmation email that included both items. A couple of weeks later I received one item. I figured, okay, they sent them separately, I'll just wait for the other to arrive. It never did.

Emailed customer service, no response. Emailed 2 more times (via website and direct email address: *******@roxy.com), no response. Finally I submitted yet another message via the website and got a response. They are looking for my order, so far can't find it by my name, address, or order number. So I forwarded my confirmation email to them. Different person replies, says order was sent. I respond again, one item sent, the other wasn't. Another person emails, says she doesn't know what the problem is, please call. Okay fine, I say I'll call when I'm back from vacation. Next day another person emails and says, yes one item was sent out and you were only charged for the one item you received. At this point I'm beyond fed up. Not once did they apologize or admit to any wrong doing. Not once did they try to make it right for me, or offer me anything. I finally said I'm dropping the issue since thankfully I wasn't charged for the second missing item, however, they clearly did not process the order correctly and never rectified the issue. I told them I'm never shopping with them again and that I will tell everyone I know not to shop with them. No response. I have never dealt with a company who cares about customers less. Don't shop with them!