• RPI Designs

RPI Designs

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Overview

RPI Designs has a rating of 1.8 stars from 84 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about RPI Designs most frequently mention customer service, and credit card problems. RPI Designs ranks 848th among Auto Parts sites.

  • Service
    43
  • Value
    40
  • Shipping
    42
  • Returns
    27
  • Quality
    37
Positive reviews (last 12 months): 20%
Positive
1
Neutral
0
Negative
4
20
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How would you rate RPI Designs?
Top Positive Review

“Rpi designs ups and downs”

Todd M.
9/30/21

The parts look great. They sent the wrong wind screen at first. And communicated well to get the problem fixed. The delivery was ok it took 17 days but they randomly show up with out any notice. No tracking system in place. That needs improvement. They are hard to get in contact with on the phone. So i tricked the system and called the sales line option instead of the shipping option. Thats how i was able to get answers. I have had mu parts 2 weeks and my order status still shows processing. I will use them again

Top Critical Review

“BBB Rated "F" business”

Ray W.
7/20/24

https://www.bbb.org/us/oh/salem/profile/auto-parts/pfyccom-*******6984 Would not buy from them ever, ¡!

Reviews (84)

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customer service (29)
Thumbnail of user megans760
Sweden
1 review
0 helpful votes
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November 18th, 2021
Verified purchase

My stainless steel engine cover kit came pretty quickly and looks really nice. I would give a full five review, but it took about a solid week to get... no too bad. I am happy with the results!

Tip for consumers:
The stainless steel covers are nice, just be prepared to wait about one week to receive. Nice items.

Products used:
RP153049, challenger polished firewall

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Thumbnail of user johna1108
North Carolina
2 reviews
1 helpful vote
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October 29th, 2022
Verified purchase

Having bought some aftermarket lights for my C7 I had led failures. So far 3 emails sent asking to obtain a replacement and no response.

Cheap is not always cheap.

Tip for consumers:
Decide if support is important

Products used:
Side marker lights Corvette C7

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Thumbnail of user mikea1318
Florida
1 review
2 helpful votes
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January 3rd, 2020

I had ordered a stripe kit for my 2018 Camaro and I had taken the kit to a licensed 3M installer and they said to ship this vinyl kit back as it's not the vinyl that 3M would even suggest for a vehicle.
So I shipped it back in its original sealed condition packaging.
RPI comes back with that the package was not in resaleable condition and that they then declined my request for a refund and kept their cheap vinyl stripe kit.
Then they tried to say that this choice was left to the manufacturer. Wrong as I ordered straight from RPI designs and the package was also sent to RPI designs.
So I'm disputing such with my bank.
So beware of this straight rip off company. Oh and check out their reviews on their own website. Not one single unhappy customer. Lol. Imagine that.

Thumbnail of user britneek
Massachusetts
1 review
0 helpful votes
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November 14th, 2021

I'm giving my Camaro review for RPI. I bought some wheels, they are really great, I got them darn fast, I only wish they came with black lugs instead of the chrome. RPI doesn't have the black, so I will use the chrome.

Tip for consumers:
If you need black lugs, make sure to get those locally.

Products used:
Black out wheels for my Camaro

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Thumbnail of user 1951hoch
Florida
1 review
1 helpful vote
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August 11th, 2023
Verified purchase

Ordered color match splash guards for my C6 on 17 Jun. I understood 4 too weeks because of painting. Asked for an update on 9 and 10 of Aug. Never heard from them. Sad that thay can not answer.

Thumbnail of user so96
Georgia
1 review
2 helpful votes
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October 6th, 2021

Placed two custom orders in early May. The first order was received 13 weeks later and the other 18 weeks later! Every time I inquired I was informed the order would go out within next few days which never happened. The first item I received was a custom painted plenum cover. The pictures posted on the web site are NOTHING like what I received. The paint coverage quality is terrible and doesn't truly match the actual car color. The paint blistered in a dozen spots after an initial 60 minute drive! Inexcusable! The custom painted billet caps look great but they don't all fit despite the fact I have the model make/year the web site says these will fit. This company does not care at all about customer service or product quality. I'm trying to get a refund but seriously doubt they will agree. Take my advice and DO NOT order anything from this company unless you want to throw away several hundred of your hard earned dollars for products that make your car look cheaper not better. SAD! I am also in the process of filing a complaint with the Better Business Bureau since they claim they are "Accredited" by the BBB which is simply a joke.

Service
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Thumbnail of user franklinfriday51
Washington
1 review
1 helpful vote
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May 16th, 2023

This company is a total scam. They don't return calls.They sell parts that are junk or not tested properly.Do not waste your money or time on these monkeys.

Thumbnail of user gordons104
Missouri
2 reviews
5 helpful votes
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July 12th, 2019

I ordered a painted alternator cover from Paul; the order arrived 2.5 months later, NO painted alternator cover. Trying to get through with phone or having a phone call returned is nearly impossible---STAY AWAY--THEY SHIP FROM OTHER MANUFACTURERS AND ARE NOT ACCOUNTABLE. Simply asking for an email confirmation on a refund is apparently and possibly FAR beyond their capabilities.

Thumbnail of user joeyt55
Arizona
1 review
1 helpful vote
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June 14th, 2021

I just bought a C3 Vette 6 weeks ago. I ordered a C3 Upper Shifter Boot from them and it is too big for the fit. Not even close. I asked to send back for refund and nothing but crickets. I did pay through PayPal so I inquired through them and RPI (should be RIP OFF) agreed to refund for returned product. They will not pay for shipping back. Their customer service is non existent. PLEASE GO SOMEWHERE ELSE FOR YOUR PARTS! I sure hope that I get my money back seeing I sent the part back and won't have anything to show for my $42. If I could give them a minus stars, I would.
UPDATE: Got my money refunded minus the $4.31 it cost me to send it back.

Tip for consumers:
I would avoid this site all together. They just order the products from other vendors and then send to you. I took me 12 days to get a part from a warehouse just one state away but they ended up sending to Ohio, then to PA, then to Nevada, Then to Arizona. What a joke. Just advertise your a rip off and get it over with already.

Products used:
I could not use the part I ordered as it was the wrong size. The description was way off!!

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Thumbnail of user clayd37
Texas
1 review
2 helpful votes
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January 11th, 2022

Had the worse experience of my life getting with RPI sent a front front splitter for my 2009 corvette back in July they do not get refund your parts
but if you give a bad review they tried to bribe me and offer me 150 dollars. In the end it was all a scam BBB HAS NOT 1 GOOD THING TO SAY ABOUT THIS COMPANY OR SOUTHERN CAR PARTS. LOOK AT THEIR REVIEWS. SO DONT GO THROUG WHAT I HAVE HAD YO GO THROUGH. SO A WORD OF ADVICE GO ELSE WHERE TO BUY PARTS

Thumbnail of user douglasi149
California
2 reviews
2 helpful votes
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June 13th, 2023

Don't be fooled by thier website statement that says "Custom painted parts and hydro carbon fiber parts are made to order and take about 4-5 weeks for delivery"... I have place 2 seperate orders with them and the 1st one took 11 weeks and the 2nd one I am still wiating on and I am in week 8 at this point. Very poor custiomer service...they are very hard to get a hold of...they rarely respond to emails...and when you do get a hold of them...all they ever say is we are currently expercing delays...I should have never placed my 2nd order...trust me when I say there will not be a 3rd. I highly do NOT receommend you order anything fro them.

Products used:
Custom painted parts.

Thumbnail of user krisb278
Ohio
1 review
0 helpful votes
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October 25th, 2021
Verified purchase

The best thing about this catch can is the fact that it does really catch all the loose oil - I do not have to worry about it any longer. I wish it was black and not chrome or I would give a 5 star.

Tip for consumers:
for the oil catch can, you can find one at rpi

Products used:
ELITE-C5 / 1997-2004 C5 Corvette Elite Oil Separator Catch Can

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Thumbnail of user edwardu25
Nevada
1 review
2 helpful votes
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June 26th, 2020

I don't like giving Companies bad reviews in general, and even more so during this virus outbreak. However... RPI Design definitely deserves this. This process started nearly three-and-a-half months ago, with me ordering two parts for my C4 Corvette. According to the website these parts "were" available and could be shipped. So I paid my money and the long process of waiting started. After two months and many, many phone calls (where I spoke to Paul, who I believe is the owner of this business). I got the same story; "they're back-ordered." So I asked approximately when they might be available and he said he had no idea, but they should be shipped soon. "Soon" turned into several more weeks with more phone calls and I finally decided to just cancel the order. The very day I canceled, the website updated with "order shipped." So I thought, okay... they're on their way finally. Another week of waiting... UPS finally delivered and when I opened the box, only one of the items I ordered had been delivered.

Another phone call to RPI, and I told Paul-listen, let's just cancel the order... as I found the item somewhere else. He basically refused to cancel it, saying he "had to check" to see if it had been shipped. He said he would get back to me in a couple of hours.

Two days later I wrote him an email demanding that they cancel the order and refund my money. I still have not heard back from them.

Avoid this company like the plague! Their customer service is atrocious. They do not answer phone calls. They do not respond to emails. I'm sure I'll have to go to the Better Business Bureau to get my money back.

Thumbnail of user kodim3
Ohio
1 review
0 helpful votes
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November 14th, 2021
Verified purchase

My new (new to me) Corvette needed a little protective cover from the rain. I got my car cover really fast and it fits great. I'm really happy with it.

Tip for consumers:
Quality cover for a good price and has the logo. Choose this one.

Products used:
Car cover for my corvette P/N SPC983

Service
Value
Shipping
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Quality
Thumbnail of user jasonc947
South Dakota
1 review
2 helpful votes
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May 28th, 2020

Ordered a spoiler 2 months ago and have tried numerous times to contact to get a status update and have never heard back from anyone. Horrible service because there isn't any.

Thumbnail of user jasonr619
New Jersey
1 review
4 helpful votes
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April 10th, 2020

I called first to get some upholstery materials for a corvette. I was told that they only sell premade kits. I called around to other suppliers and due to covid19 I was unable to find materials in stock elswhere. I called back and asked about the kits again. The guy "Paul" said to me "you already called here and I said I couldn't help you" then Promptly hung up as I was starting explain that I wanted to purchase the kits. I couldn't believe it. They now won't answer my calls. Unbelievable unprofessionalism I haven't experienced anywhere else. Stick with Ecklers for good service and reliable parts.

Thumbnail of user terrym970
Pennsylvania
3 reviews
0 helpful votes
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October 23rd, 2021

My review is based off the radiator shroud I bought. It looks good and fits good. I would give five stars but it took 5 weeks to get. It was painted to match my car.

Products used:
2019 mustang painted radiator shroud

Service
Value
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Thumbnail of user alberth227
California
2 reviews
0 helpful votes
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October 4th, 2021

I ordered a C5 Corvette Borla exhaust for my 1999 and it arrived a day before the service date I had scheduled at my local dealer. The exhaust sounds great! Thank you fellas!

Tip for consumers:
Ask for Paul, he's very helpful

Products used:
Borla exhaust

Service
Value
Shipping
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Thumbnail of user hollyb289
Massachusetts
1 review
0 helpful votes
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August 18th, 2020

Received my 2 tone red and black chevy bowties for my Camaro and they look amazing. Although they took a little time and a few follow ups with my order. Overall I'm very pleased with the outcome.

Thumbnail of user bobbyj85
Alabama
5 reviews
1 helpful vote
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December 3rd, 2019

I bought from Joe many times, they have the best parts, good selection and the best prices. I had a Camaro before and got a lot of stuff for that too.

Thumbnail of user gregd418
Texas
1 review
9 helpful votes
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May 7th, 2020

Ordered a simple waterfall $530 its now been 10 weeks and no product. Pathetic customer service. Sent numerous messages no response.

Thumbnail of user tracym882
Ohio
1 review
0 helpful votes
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October 26th, 2021
Verified purchase

This exhaust plate for my c5 corvette is really nice, it shines very bright and gets good looks from my friends. It was a little hard to install.

Tip for consumers:
if you can bend down easily, this is a good item, looks great, just a little hard to install.

Products used:
c5 exhaust plate, part number p4100

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Thumbnail of user amyc668
West Virginia
5 reviews
1 helpful vote
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December 16th, 2019

I have a 2018 mustang GT and I have to say I have purchased all of my parts from these guys. Do you have a great selection and the prices are really the best I can find on the entire Internet.

Thumbnail of user jennm106
Pennsylvania
1 review
0 helpful votes
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October 9th, 2021

Great Quality Product. Painted and made to order items are well worth the wait. Will definitely use them in the future.

Tip for consumers:
Made to order and painted items do have a little bit of a lead time, but their products are well worth the wait. Some other items can ship out very quickly within a day or 2.

Products used:
Custom painted covers

Service
Value
Shipping
Returns
Quality
Thumbnail of user tf409
New York
1 review
0 helpful votes
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February 24th, 2021

They don't stock what they offer for sale and will cancel orders with no examination, would never order from

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About the business

RPI Designs offers many C5, C6, C7 Corvette parts and accessories. RPI Designs carries the complete line of Corvette accessories. Replacement Corvette products from RPI Designs range from custom body color painted parts, to exhaust systems, wheels, gri...

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