Ruby Lane

I have been a shop owner on Rubylane for the past year. Prior to that I had tried other platforms like etsy and ebay, which were very disappointing. I take great pride in my authentic well vetted jewelry that I sell on Rubylane. I offer free shipping with insurance in the USA and provide excellent customer care.
I am appalled at seeing so many negative reviews here. While I have recently starting hosting my own website in order to expand, I continue to keep my shop on Rubylane for my loyal customers. As a shop owner, I know it is MY responsibility to make sure my customers are happy and want to continue doing business with me. Rubylane's platform has nothing to do with doing the right thing for my customers. Thank you.
Abby Rose Fine Vintage Jewelry

I am torn about giving RL even three stars because I think their web platform can be misleading (the way the automatic counteroffers work can be wonky), and because when I have complained to RL about problems I've experienced, their customer service department has been rude and dismissive. However, I have purchased several high-quality pieces of jewelry from one long-term seller on RL, and I am quite pleased with them. The seller is easy to work with, the jewelry is as described and shown, and the seller even adjusted the price of something down when I had second thoughts about the purchase. I think that RL suffers from not being choosy enough about who sells on the site. I agree with the other reviewer who says it can look like a junky garage sale. But there is at least one really great jewelry seller on there, who gets repeat business from me and (if you trust the transaction reviews) other buyers. Just be careful who you deal with.

I ordered a ring and love it! Looks just like the picture, every time I called or e-mailed asking anything about it I got a answer right away, I was great doing business with them, I'm sure I will again soon, thanks Ruby lane

I have had a shop on Rubylane for 10 years. I realize changes are inevitable, however, I have been disappointed with some recent shop fee charges. On the service fees page under account, it states that there is a 6.7% on the total cost of item(s) sold. I was curious about that, so, I sent an email inquiring. I received a reply that this also includes a service fee of 6.7% on the shipping and insurance. This is WRONG! Shipping and insurance is not a profit for shops. It is what the post office charges to ship and insure a sold item. To charge 6.7% on the cost of shipping and insurance is WRONG. If the company insists on this practice then they need to explain that the TOTAL COST includes a 6.7% service fee not only on the item sold but also a 6.7% service fee on shipping and insurance. Lay it ALL out for your Rubylane Sellers.

Ruby Lane does it right.

I am a seller of antique furniture on Ruby Lane and have been for the last nine years. It took a while for me to understand how the Internet works when selling. But all the information needed is available in their help section.

I have sold many items on Ruby Lane. They have been very helpful, and respectful when I had a problem. I was in no way debased At any time. The staff has always been helpful, understanding, and respectful.

Just recently I discovered they had a shop mentor assistance. I sent an email requesting this free service. My email was answered in 24 hours. Within a week or 10 days I had a very explicit and to the point email from the shop mentor explaining to me what I could do to better display my items and what I could do to promote sales. For the money I spend each month for about 150 items I could not get better exposure or advertising anywhere else. The more items you add the more hits you seem to get on your page. I dont know why. But I was told to do it and it works.

I purchsed a typewriter. She said it worked perfectly. IT DOES NOT WORK AT ALL! AND SHE DENIES THIS. I am out $276... I feel I can't trust shopping with Etsy ever again...I'm out the money and need to buy another typewriter.

Paid a lot of money for an item they subsequently cancelled and ignored emails in relation to transaction after receiving the payment (no trouble responding prior).

I sent considerable time, money (having professional pictures taken) and listed the minimum 10 Items as their required, only to get a sarcastic note to correct spelling errors (which was bull) and having to Use Better Quality Pictures...(they where good enough for Sotheby's) as I just spend 90 minutes attempting to correct the issues... I sent them an Email to explain more specifically what where the issues... 20 Minutes later I got a Notification that all the pictures, descriptions had been erased from MY Site. NO EXPLAINATION, NOTHING.

UNLESS YOU LIKE TO "WASTE YOUR TIME" Use 1st Dibs, Ebay, OfferUp. BUT DO NOT WASTE YOUR VALUABLE TIME TRYING TO LIST WITH "RUBYLANE". Now if You enjoy flying United Airlines and their Service then RubyLane is for You

Our purchase from Vianova a vendor on RuyLand came to us in pieces seriously a terrible wrapping job! We have not received a refund zero help from RubyLane be very careful

I purchased a Rolex watch that arrived broken. The seller blamed it on the shipper. However, after taking it to the top high end watch repair company in my city, they informed me that it was the (undisclosed in the listing) after-market adjustments made to the watch that were the reason for it not working. The watch was sold to me claiming that it was fully inspected and serviced prior to shipping. The date that the watch was stuck on told otherwise, meaning it wasn't working before they shipped it. It took over 6 months of fighting to resolve and Ruby Lane refused any help or take responsibility. It's between you and the seller and when the seller has proven unethical business practices, Ruby Lane will not take action against them. So they do not care if the sellers on their website are legitimate or not, they just want their cut from the sale. Whilst Ruby Lane is a platform for private sellers and not the seller themselves, they do nothing to vet or monitor proven unethical sellers, they are willfully complicit.

I had been selling on Ruby Lane for over 10 years and recently challenged some of their practices, fees and general customer service. They do not like to be challenged, which made me wonder if many of the reviews about their shady practices have been correct. I wrote that in light of the pandemic, the monthly charges were causing a financial strain. Truth. $85.10 per month for just over 100 items (and that doesn't include listing fees) is a lot - even more so when sales are down. Their response was, "You have not been honoring the agreement to list exclusively on RL. Instead, since at let June of 2017, your merchandise has been advertised also in the Etsy store." If you do your research, you will find that most RL sellers do not sell exclusively on RL. Nobody would make any money! Etsy and ebay are so much more equitable! Etsy has a much larger customer base, advertises, allows you to post coupons (which return buyers love), has better shipping options, doesn't make you deal with Paypal (which is an additional fee) and has more traffic. Ebay is easy, reliable and has tons of buyers. RL wrote, "Even while suggesting to us special consideration should be given to your Ruby Lane shop account because, "COVID has caused unforeseen difficulties", you continue to run other online business portals under the same conditions." How can they make a comparison? RL charges a ridiculous monthly fee. Etsy and ebay only take a percentage of your sales. It costs hardly anything to list. Not to mention, their tone is both rude and insensitive. I have given them so much money and I regret it. Take it from a long time seller, it isn't worth it! You'll spend more money than it's worth. Look elsewhere!

Rita Brand was a $#*!! She is rude and a total $#*!. I will never buy anything from this site again, what a joke.

Most vendors here offering thrift store finds at ridiculously exaggerated prices? On-line garage sale.