RueLaLaReviews 477

I am completely OUTRAGED. If I could give this boutique cero stars I would. I bought some expensive items for me and my daughters and paid extra for fast shipping, the day it was supposed to arrive nothing came by the mail. Rue lala cancelled MY order without explanation or letting me know. I called customer service and they hung up on me, and my money was never returned. You should NEVER spend money on this trash of a boutique.

They REFUSE to unsubscribe you from their emails, which go out several times a day. No one wants to be spammed and after 3 months of waiting (they say it takes 10 days but for me it's been 95 days) and exchanging many emails with their customer service department, I am still receiving their spam emails. They are the spammers from Hell!

Do yourself a favor and don't do business from them in the first place. Buy from one of their competitors instead (Gilt Groupe, Shopbop, Revolve, Shopstyle, etc.).

I needed the present and I could order another... they would not ship it any faster... it was a Christmas gift... and worst of all... I had two of the presents on my credit card because they would not credit me until they worked it out with the shipper who lost it... WTF... that is not my issue. It is between them and the shipper... Tracking showed that the shipper lost it but they made it my responsibility by not taking the charge off my credit card... RIDICULOUS

The worst Espoo have ever heard. Ordered a watch on Dec 8, $300 didnt receive it until Dec 29. So I had to spend more money to get a different present. Returned it 3 days later and still havent got my money back. Talked to one representative, she told me they received the watch and I should get my refund in 7-10 business days. After 11 days, without a refund, I called back and talked to another representative. He said they havent received the watch. Trucked it, with FedEX, it was received 15 days ago! So now I dont know which one is which! Talking about we are doing the best we can! Bull$#*!! WARNING DO NOT SHOP RUE LA LA! Worst mistake I have ever done! STAY AWAY!

I have been a heavy user of rue la la for 10 years now--spent a lot of money, gotten some very good values. Their shipping is uneven... sometimes things arrive earlier than they tell you at purchase and you may not be home to receive, often they are late and the delays can be lengthy. They also pack and ship the wrong items too often. Two lessons i've learned over the years--always check prices on other websites, as sometimes amazon or overstock every day prices are lower (mostly for home stuff not clothing). And ignore their way-too-frequent sale announcements as their prices seem to remain about the same, they almost never actually mark things down

Shop Rue La La? Think twice before you order an expensive piece of furniture, especially if you're a single woman. I made the mistake of ordering a large cabinet, and silly me, assumed that it would be delivered into my home. Instead, they used a shipping company that sent one driver to my home and told me that he could leave it on my porch, but could not bring it inside. He told me that he would probably need 4 men to get that piece of furniture into my house. I refused delivery, because I don't have 4 guys to come move it inside for me. Now RueLaLa says they're SO SORRY that I'm going through this, no, they don't expect the delivery company that they contract with to just leave furniture purchased from them outside, but since it's already with the delivery company, there is nothing they can do. So sorry, best of luck, bye-bye. The delivery company was difficult enough to deal with simply to arrange for delivery. (Missing the original delivery day, and showing up late the following day, refusing to let me speak with a supervisor...) I can't wait to see what luck I have dealing with them now. This was a seriously costly purchase to learn how terrible RueLaLa is at customer service.

I have shopped with Rue La La a lot over the past year and had no issues until Dec 18 2017. They sent the correct shoe but two diff sizes not once but TWICE! Then wanted to charge my account additionally to send correct size shoe and then comfort me by saying that I would get refund in 7-10 business days! Customer service is not all that great and I have no clue how the same issue happened twice. They sent a size 36 and 39 then on another attempt size 37 and 39. Terrible. Dont shop with them! Save your disappointment

Buyer beware as you are not getting what they promise. I bought 2 Donald Philner shoes at $169 each. Upon receipt, the box smelt extremely funny but I decided to just air it out, BIG MISTAKE. After wearing the shoes I broke out with a horrible foot rash. They offered a whopping $20 credit for their $330 shoes that I have to throw away. I had purchased before and had incorrect sizes sent to me and had to pay for the return of the product. Buyer beware as the discounts are not worth the overall cost you will supposedly save.

I was looking for a certain Burberry jacket. The smokey green color I wanted was unavailable in all stores online but I saw one in my size on here and snatched it as a "treat myself" purchase. It definitely wasn't a discounted price, but I was aware of that. It arrived today in great shape and is definitely what I expected. I was worried it would be used after reading reviews but it looks perfect and definitely genuine. I am also glad I chose to size up because my normal size would've been snug. I wonder if my experience would've been different had I purchased an item advertised as discounted, but availability was why I chose Rue La La for my first purchase, not price.

I ordered a cashmere sweater from rue la la and stated it was on sale for 129.99 when i received product thin sweater did not like no problem but returning was problematic.

But second product ordered from alor bracelet was totally deceptive; shown larger in pic and stated 1250 product reduced to 199.00 too good to be true sure was. It was so small and not as advertised; will be returning it and not ordering from rue la la ever again. The kicker was when going on alor site the price prior to discount was 350. Can you say class action complaint. Don't use rue la la it is not the discount or quality it purports.

Ive never received anything that wasnt authentic and the quality has always been good. I received a purse with the wrong hardware color once and when I called, they were amazing and genuinely cared about their error. They gave a good and shocking resolution that I was beyond happy with. Ruelalas customer service representatives are the best people Ive ever dealt with. Im very happy with their service, and I really believe they strive to go beyond usual expectations of a customer service representative.

Interesting to see such negative comments about the site. I usually make at least a couple of dozen purchases from there a year. Mostly clothing and brands such as Timberland, Brooks Brothers, ASICS, Sorel, just to name a few.

A couple of purchases of higher quality wines. Four bottles for $100, when they are $200 at the store is difficult to say is a bad deal.

Most of the negative comments did revolve around jewelry and I have bought watches from them in the past and everything worked out well for us.

Overall, I would say give it a try and find out for yourself.