RueLaLa

I ordered a Johnny Was dress in my regular size which is a small, the dress was too big so I processed the return to receive credit. I realize the xs in the said dress was available so I called customer service to request a refund instead considering my free shipping was running out and that I wouldn't get the credit before then to reorder the dress. I was told by the agent that my decision made sense and I would be refunded my $69.99. Fast forward to a little over a week later, I noticed $69.99 credit in my Rue account, by that time I had already reordered and received the dress in an xs. I called to explain that I should be receiving a refund instead of a credit as this was previously discussed. Only to be told that I would be receiving $60 instead of $69.99, and that was their policy. This woman was so unprofessional, kept talking over me pretty much the whole encounter. As a long time customer of Rue la la, I am beyond disappointed. You do not treat customers that way, and anywhere my business is not appreciated, I'll take it elsewhere. There are way to many retailers out here to take you all b. S. Bye Rue la la!

I ordered a harley davidson shirt but received a another shirt and a swimsuit instead when i notified them they wanted pictures which i sent then they told me they did not have the item i ordered so the sent a different shirt and the swimsuit as a free gift i requested a pre paid label which they refused to give me they kept offering a discount on what i paid all i want is the item i ordered i have never heard of a company that sends you something else in place of what you ordered instead of canceling your order DO NOT DUE BUSINESS WITH THESE CLOWNS!

Returned defective item, Rulala say the box was empty and will not refund. I have proof item was shipped fixed as they gave me the shipping label. Will not buy from them again.

Just don't buy it. They canceled my orders without any notification and when I contacted them, they said the cancelation is due to the unmatched information of my billing address of my card and asked me to reorder. Before I replaced my order, the live agent checked all the information for me and said all was good. However, my order was canceled again that night without any reason. When I tried to contact the customer service at 6pm EST, they said their work time is 9am-9pm EST and they are closed now, which confused me a lot. So just don't buy anything from this website. THIS WEBSITE IS A BIG JOKE.

They sell COUNTERFIET Designer Bags... Buyers Beware! I bought a Louis Vuitton Damier Neverfull... They guaranteed that it was authentic however it was not... I have called, emailed and sent them pictures. They are not giving me a refund and continue to say it is 100% authentic? I have filed a consumer complaint against them via BBB and the FBI internet fraud dept. I am disputing with my bank as well. SHAME ON RUE LA LA! I wish there was a way to rate them with a NEGATIVE star~

I have received items in the past from this site. I ordered two toys for my nieces birthday on 3/6 and they were supposed to be shipped before 3/27 (birthday is on 4/3). I saw an updated status on 3/27 looking like it was going to be shipped out. On 3/29 I saw no change- I spoke to Rue's concierge service and they refunded my shipping and said they would respond with an update from the company. On 3/31 (Monday) I didnt receive any updates so I called again and received a so called concierge that told me that per the notes they gave my shipping back and they will provide an update to me within 5-7 days (I was never told that initally). I said I was not intersted in the shipping but the actual product and was shocked that they were not following up with the company as I expected. After a lot of back and forth of the same answers from them I was put on hold and the rep came back on and magically had an answer that the company would be shipping the next day and the products should be received by 4/11 - well past the birthday. They showed no concern for the lack of commitment or service. They stated that there was nothing that they could do (couldnt expedite shipping due to late delivery etc). I suggest if you want a product- stick with Amazon over Rue- I should have and would have had the product within 2 days from ordering if I had ordered from them. They also have much better customer service.