Rugs.ca

I ordered a rug from this fraudulent site. The rug looked nothing like the picture when I contacted them they said they use high quality lighting on their pictures the carpet was completely off in colour IN THE PICTURES THE CARPET IS BEIGE AND I RECEIVED A DARK CHOCOLATE BROWN IN COLOUR Carpet the carpet is paper thin this company is not in Canada they told me I have to pay to send the item back to the USA and the customer service rep Brooke SHE LITERALLY WAS GOING BACK AND FORTH WITH ME IN THE EMAIL SHE REFUSED TO ESCALATE
MY COMPLAINT TO MANAGEMENT WHEN I ASKED FOR TOLD ME TO CALL MANAGEMENT MYSELF SHE was so rude she offered 35$ refund for a 230$ carpet I had to escalate to my credit card and got back 50% the worst part was the customer service Brooke is absolutely rude and her behaviour is disgusting I will never order from them again absolutely terrible experience FELLOW CANADIANS DO NOT ORDER FROM THEM THEY ARE BASED IN THE USA AND IF YOU'RE NOT HAPPY WITH YOUR PURCHASE YOU HAVE TO PAY TO RETURN THE ITEM. THEY THEY SHOULD BE BANNED FROM USING.CA IN THEIR ADVERTISING

Very poor quality for price u pay and they have such settings on website that it does not allow you to review the product. And you have to pay for return shipping

I wrote a terrible review thinking rugs.ca was in the wrong. I did not receive my rug yet. It was my fault not theirs. I gave them an error in my address. Their customer service has been fantastic.

This company is a fraud. Their email address and paying Canadian funds makes one think this is a Canadian company. My rug was not th colour advertised. When I contacted rugs.ca to return for a refund I was told that the cost if return was my responsibility -$110 US ( I paid in Canadian so they will deduct almost $150 from my refund to cover the cost). The cost if returns is NOT listed in the web site. I intend to warn everyone I know to stay away from. This company. This cost of shipping to return this rug is robbing me of money I really do not have. I had hoped this rug would bring some kit in the midst of covid, but rather has caused greater stress and sadness for me. In contact customer service they are a broken record with Pat answers but no acknowledgement or effort to address my concern. I will be out $150 I ith nothing to show for it. Have you heard of "Truth in the Domain Act" which requires that American companies are what they say they in their web site address. Shame on you Rugs.ca!

My rug arrived few days later and delivered to my door! I love it despite to what some reviews say, its exactly what I order and it's gorgeous! Thank you so much!

They say they have a 24-7 customer service but they don't. They never get back to you. Every 15 minutes of waiting, they hang up the line. They don't respond to their emails. They don't respond on their social medias.

I paid 2 x 149$ for 2 rugs, then realized they were selling the EXACT same rugs on their other website ''rugs.com'' but at the price of 49$ (even if it's in US, it's half the price) PLUS you get a 10% discount if you buy 2 rugs or more (which I did). I wanted to be credited the difference, since I bought my rugs 2 days before and they're still in the US. But nobody dares to reply. I HAVE NEVER BEEN THIS DISAPPOINTED IN ANY COMPANY. DON'T BUY.

I wish I came here first before buying from rug.ca. This is by far the worst customer service ever. They have untrained customer service representatives who are very ignorant, rude and unprofessional. I was also misled by the url, thought it was Canadian based company. They are based in the US and do not pay for returns. If you have a reason to return, you pay a lot.
I made a purchase and decided to return. They made me an offer to keep the rug but i declined and went ahead with the return. They offered me their return label which cost about $107 which was $27 more than the UPS option which i used for the return (UPS cost me $80). I sent them the return info after it was sent and last week Tuesday when i received delivery confirmation from ups, i notified the company that the returned item was delivered to their address. I have spoken to 3 different reps since that day and up till this minute, they still have not acknowledged receipt of my returned item. They all say the same thing, they said they would have info for me if I used their carrier but since I decided to use another carrier, I'll have to wait for the warehouse to notify them of the receipt of my returned item. Its one full week since the item was delivered and still, they don't have info me. I have no idea how long it will take for me to get my refund. In addition to the delays, the attitude of the customer care reps is the worse I have experienced with a business in recent years. Don't buy from this company, I DO NOT RECOMMEND THEM.

Please do not buy or order from rugs.ca it has horrible customer service and product displayed online is different what you order

Such a fake company in Canada impersonating a real
Rugs USA company in Eastern US
These jerks are real in S Carolina but have some kind of online shop showing them in Canada
DONT BUY FROM RUGS.Ca

Wish I had read the reviews before ordering. Save yourself the money and buy a rug you can see and feel beforehand.

I bought and received a terracotta indoor/outdoor rug from Rugs.ca. I am very satisfied with the rug. It's exactly what the photograph indicated.

I HAVE BOUGHT 10 RUGSS WELL RUGGS AND RUNNERS, AND EVERYONE WHOM HAS, ENTERED MY HOME N ANGEL DAUGHTER 'S ALWAYS ALWAYS SAY "WOW LOVE THAT RUG, OR RUNNER YOU MUST TELL ME WHERE U BKUGHT, BUG IT MUST HAVE SET YOU VACK A FORTUNE WGEN I SAY SERIOUSLY BEST QUALITY RECIEVED TO MY DOOR IN 2 DAYS 65% OFF AALWAYS HAS PERCENT OFF PLACE -RUGS
CA 8"BY 12 STUNNIBG I KNOW BLEW ME AWAY $97.89 ALL DELIVERY FREE, TAXES IN. AND I NEVER ME I'VE BOUGHT SO MUCB MORE SINCE AMAZING SERVICE N I KNOW PERSONALLY KNOW MANAGER HE'S A SWEETY. WILL GO ABOVE AND BEYONG, THEY HAVE ALL SHAPES, SIZES, COLIRS AND STYLES THERE'S NO BEATING RUGS.CA IN IMO. 2 ALMOST 3 YRS I'VE BEEN WITH NOW AND I'VE RECCOMMENDED TO MY CUSTOMERS AT WORK AND THEY LOVEEEE ME 4 IT. I SAY LUVVV RUGS.CA NOW ME TBEUR THE AWSOME FACILITY NOT ME. AMEN. SINCERELY XOX LIA. I PREFFER-Lee. Thx All