• Rug Source

Rug Source

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Overview

Rug Source has a rating of 4.9 stars from 391 reviews, indicating that most customers are generally satisfied with their purchases. Rug Source ranks 154th among Home Decor sites.

Positive reviews (last 12 months): 100%
Positive
1
Neutral
0
Negative
0
1
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How would you rate Rug Source?
Top Positive Review

“Better than Expected!”

Lee M.
4/6/24

Wow! They said the rug was in very good condition, it is vintage, but wow! It is in incredible condition and is beautiful! Thank you for great pricing, quality rug and fast shipping! We will be purchasing again!

Top Critical Review

“Scam letter for gift ( no stars is the rating)”

Janet W.
9/16/22

Purchased a rug and we received a letter see below to choose a gift. We chose free foyer rug. What a scam! After several calls, emails on the status of our free gift we were told that they don't offer that anymore. We sent back request for the gift in May! Filed with BBB and they scammed their way out of the complaint telling the BBB that I filed complaint on the wrong company. Well Mina which company do you work for?

Reviews (391)

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customer service (23)
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Lauren L.
1 review
0 helpful votes
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June 18th, 2017
Verified purchase

I've just ordered my first rug from your company so I don't know what will happen downstream, but your website is great. The pictures are fantastic, you have a huge selection, and the prices are very good. I'm looking forward to receiving my beautiful rug! My only concern is authorize.net but only because I've never used them before.

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Toby M.
1 review
0 helpful votes
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October 23rd, 2018
Verified purchase

Do know it's difficult to view your rugs. The images want to first go into the cart. It's a slower process than I expect, but your inventory is fantastic. It was not easy making a decision because you offered so many really nice rugs.

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Dee B.
1 review
0 helpful votes
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February 18th, 2019
Verified purchase

Delighted with this beautiful rug! Personnel were very pleasant and so helpful in answering my questions. Great quality, good value and very honest description. Looking forward to picking out my next rug soon. Thank you for such a pleasant experience.

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Philip S.
1 review
0 helpful votes
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November 29th, 2019
Verified purchase

I signed up for e-mail notifications and as a new customer I was supposed to get an additional 5% on my first order.
It would not take the code while the Black Friday sale is going on. Don't offer it and then not give it. It's another bait and switch!

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BRIAN L.
1 review
0 helpful votes
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July 2nd, 2017
Verified purchase

Purchasing a rug from Rug Source is a very enjoyable experience, as their web site is informative and extremely easy to navigate and provides more than ample photo's of their product. They have a tremendous selection of beautiful rugs from many different countries, and their prices are truly "wholesale" and far more reasonable than those of any other on-line rug dealer. The value they provide in their rug offering is surpassed only by the personalized service they provide to their customers. My wife and I will certainly purchase our next Oriental rug from Rug Source.

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Harlan R.
1 review
0 helpful votes
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January 6th, 2017
Verified purchase

Very good wide selection of Persian carpets made 40-60 years ago. I frequently get lost for hours in your online catalog. Prices are very reasonable. I wish I had known about your business and merchandise years ago, I'll probably be back...soon! Thanks !!!

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Lois T.
0 reviews
0 helpful votes
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May 29th, 2017
Verified purchase

I'd give you five stars for the excellently designed website but it's SO SLOW! So very slow to load the next page or photo. You can buy better, faster hosting so everyone can see your fine rugs without giving up part way through.

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Constance M.
1 review
0 helpful votes
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October 26th, 2019
Verified purchase

Thank you for the detailed measurements as I am pairing two unique runners for each side of my dining room table. Also thank you for the age information. I visited Tehran in 1970, and the rugs were made around that time, which makes them additionally special.

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Joshua T.
3 reviews
0 helpful votes
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October 29th, 2017
Verified purchase

I am SO pleased with my purchase from Rug Source. I was a bit nervous about purchasing a Persian rug online, but everything went fantastic. My order was received within about 4 days of being shipped. The quality of the rug is actually higher than I was expecting, considering what a low price they charged. It's clearly hand-knotted, just as described. And the colors are remarkable true to the pictures shown. The only part of the experience that I didn't like was that the price of the rug changed slightly once I put it into my shopping cart. But other than that, the experience was terrific. I will absolutely purchase from Rug Source again.

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Robert H.
1 review
0 helpful votes
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November 25th, 2018
Verified purchase

Great selections and price! Some suggested improvements for the website: * Sorting by price is broken once you get beyond the first page of results (it defaults back to Newest -> Oldest). * Rug pads are very difficult to find. The pads that are automatically added to the order can't be clicked-through (you arrive at a page saying "The rug you are looking for has been sold").

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Roberta R.
1 review
0 helpful votes
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August 3rd, 2019
Verified purchase

Great prices on hand made Persian rugs. The first one I ordered was amazing, gorgeous, huge, clean, in excellent condition exactly as they said, so I'm getting another. Why buy a cheap rug from Home Depot or Target for essentially the same price that will likely end up in the landfill in 5 years! Get something real made by an actual artist. A great resource. You would pay 10x more in a retail shop at least around where I live.

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Judith J.
1 review
0 helpful votes
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February 4th, 2019
Verified purchase

We received our rug and it's perfect - exactly as shown and described! We were very happy that we were able to get professional advice and guidance from Mina on the phone. Actually reaching a person was so refreshing! Our conversation helped us in choosing the rug that would be best for our needs and budget. The emails re: the order details, shipping, etc. were consistently timely and professional. Shipping was fast - we had our rug two days after placing our order.

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Paulo F.
1 review
0 helpful votes
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February 2nd, 2020
Verified purchase

Very happy with purchase and delivery. Unfortunately someone got all your information about my purchase and left me a long detailed message asking for Duty charges at the border. Didn't fool me but I feel sorry for those that get taken by these scammers. Thx again

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Randall N.
1 review
0 helpful votes
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October 8th, 2016
Verified purchase

This is one of the most pleasant online shopping experiences ever...rugsourceonline has excellent choices, good prices, and they bend over backwards to ship out fast, and make sure everything is satisfactory. Website is very user friendly.
We highly recommend rugsourceonline!!!

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Bernard B.
1 review
0 helpful votes
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May 27th, 2018
Verified purchase

Rug Source is an honest dealer in Oriental rugs, new and old. I have bought both types from the company totaling 7 pieces so far and am pleased with all of them at very fair prices. Packing is excellent, shipping very fast, and Fed EX delivery safe and speedy.

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Jim L.
6 reviews
1 helpful vote
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May 29th, 2019
Verified purchase

Great customer support from Moe. Don't like that discount dropped from 15% when purchased $5k+ in rugs to 35% - price was significantly lower 3 days after purchase. Should have been given price adjustment. Still purchased an additional rug.

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Nima D.
1 review
0 helpful votes
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September 4th, 2018
Verified purchase

It takes too long to load your website pages. Look into using a Content delivery network to speed up the loading of your pages. For my business, I use CloudFlare which is free. Call me if you need help with it. *******053. Nima

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PeacockLady K.
1 review
0 helpful votes
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September 20th, 2019
Verified purchase

I don't ever write product reviews, but I am so pleased with my new rug and the service from Rug Source that I have to compliment this company. My husband is so picky about anything new we purchase for our home, and I was a bit apprehensive about buying an antique Persian rug (online for our newly designed living room. Not only was the buying experience excellent-photos were spot-on, but the rug is exactly what we expected from the description. My husband loves the rug, is super-impressed with the price, and was on-line looking for other rugs from Rug Source to purchase the day our rug arrived, in only a few days. Fabulous customer service, and a great product. What more could we ask??? Thank you Rug Source!!

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DONALD A.
1 review
0 helpful votes
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October 25th, 2019
Verified purchase

Located your excellent inventory on Ebay and then ditched them to purchase from you directly. Your generous coupons forced my hand. Lastly poor Ebay is hammered by NYS sales tax which they must collect while you in the confines of the Trump South, skate tax free. What's a consumer to do?

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Dawn A.
3 reviews
0 helpful votes
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January 7th, 2020
Verified purchase

After visiting several brick and mortar stores in the Boston area, I started to research Persian rugs online. Mina has the best quality and her semi antique rugs were so we taken care of. No rips, discoloration, the fringe on both rugs we bought was perfect. The rugs were delivered within a few days of ordering. They were so well wrapped, in multiple layers. Mira is also very available to answer questions and to discuss recommendations after she understands what her customer is looking for. I highly recommend Rug Source. Very professional, the rugs are gorgeous and the service is superb.
Dawn Colantonio
Newton, MA.

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Ginger S.
2 reviews
0 helpful votes
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June 10th, 2020
Verified purchase

Excellent service. Quick response and delivery. Rug is great looking with unusual combo of colors which is why I chose it. Unfortunately it is a bit flat and doesn't have quite enough texture for my setting. That is something you can't judge without trying the rug. Will shop Rugsource again.

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Aijalon P.
1 review
0 helpful votes
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July 22nd, 2019
Verified purchase

This is based on the ordering process. Let's see how delivery unfolds, and what the rugs actually look like. Hopefully the pictures on the website are accurate. Also, delivery should not be a hassle. The delivery man should just drop the rugs at my front door. I don't want someone calling me asking me to take off work, so they can drop off my rug. ...just drop it off.

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Dee B.
1 review
0 helpful votes
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March 5th, 2019
Verified purchase

When the owner realized there had been a mixup in the return process of a rug, he immediately contacted me to resolve the issue. This is what good customer service is all about and I commend his quick response and resolution. I love the rugs I've purchased from Rug Source and am so pleased to say that I am looking forward to my next acquisition now. Thank you so much for listening to your customers....I will gladly continue to be one of your most loyal.

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Stephen B.
2 reviews
0 helpful votes
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April 22nd, 2019
Verified purchase

I called your online # and talked with Mina, she was great showed me several runners after I described what I was looking for. I loved them all....it went smoothly and I will need several more rugs in the very near future. Thank You

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Larry B.
7 reviews
5 helpful votes
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February 22nd, 2019
Verified purchase

Couldn't be more pleased with this beautiful purchase. Great quality, and the value was simply outstanding. And delivery was unbelievably fast. I only wish I had found out about Rug Source years ago. I definitely intend to purchase here again. Thank you so much.

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