RunningBoardWarehouse

Buyer beware! I ordered running boards from this place and received them damaged.
I called and opened up a damage claim, then weeks went by with no follow-up and no response from Running Board Warehouse. I sent multiple follow-up emails and attempted to call the same number the original order was placed through and follow-up damage claim placed only to find this number had been disconnected / no longer in service…
After weeks of no response or follow-up by Running Board Warehouse I was forced to dispute this transaction with my credit card carrier. My credit card carrier refunded my purchase transaction.
ONLY after this took place did Running Board Warehouse get back to me, many weeks later after not responding once, or at all previously.
I firmly believe that if I did not dispute this transaction through my credit card company and get a refund, Running Board Warehouse would have never responded to me or done anything to resolve my receipt of damaged goods.
Buyer beware, find another place to make your purchases! There are plenty of good vendors out there, Runningboard Warehouse in not one of them.

HAD NO PROBLEM TAKING MY MONEY... KEEP CALLING TO FIND OUT MY ORDER STATUS FOR SHIPMENT... NO RESPONSE... ON HOLD FOR 2 HOURS... GOING TO DISPUTE MY CHARGE RIGHT NOW WITH THEM. CUSTOMER SERVICE DOESN'T EXIST.

Extremely dirty business practices. I placed an order on June 9th 2020. Their website boasts about how fast they ship. Says 24/48 hours if in stock. I received a tracking number on the 16th. By th 22nd FedEx still hadn't received the package for shipping. I called customer service, it took over 4 hours to get through. I had asked for them to cancel my order and issue a refund. They said they can't and that I would have to wait for the boards to ship. Then I would have to return them, then wait 2 weeks for a refund. They finally arrived on the 25th and I wouldn't let FedEx take them off the truck. Now we wait for a refund. Avoid this place at all costs. A little transparency would have went a long way.

Ordered a product on 7/28/2020 which will "ship in 24hrs". NEVER SHIPPED. Started to TRY to cancel the order on 8/21/2020. Told me its coming from the vendor so we have to cancel it there, and once we get a confirm from them we will cancel it. Figured ok, give them the benefit of the doubt. This brings us to 8/31/2020. They sent me an "updated shipping date" email for SEPT 3rd... WTF! CANCEL THE ORDER ALREADY! I had to dispute charge with card company. Spoke with 7 different people. Completely crazy, too bad there isnt a ZERO STAR option.

I made the mistake of not checking reviews of this company before ordering from them. I placed an order on May 22 2021, today is June 15th and still no shipping conformation and my order status still says pending on their website even tho they charged the credit card... Hmmmm not really sure what the issue is but I have called the company to check and they told me they need to issue a support ticket which will take a few days to get a response on the shipping or stock status, kinda the reason I called so they could tell me something? I would not recommend buying from this company and be aware they have other websites such as real truck & Havoc off road. Don't get me wrong it's ok for a company to be behind or out of stock but you have to let your customers know that and not charge them for something they don't have or are incapable of delivering. Use Carid.com or AmericanTruck.com instead, they have their stock clearly listed on item description and will ship within 24 hrs. It's too bad Running Board Warehouse LOL couldn't come thru with product cause they advertise some cool stuff but I guess anyone can post pics and charge for something they don't have on hand... Still trying to figure out why they have the company name Running Board Warehouse when they don't have anything ready to ship. Looks like I'll be canceling my order, Good luck to anyone trying to order from them hopefully you are reading this before placing an order.

I ordered my runningboards for my 2015 Dinali after five days they tell me they have shipped didn't receive them called Customer service they said my runningboards was in Louisiana gave me a number to Estes trucking I called them they said my tracking number belong to a guy in Leesville Louisiana my order form clearly states that I live in Memphis Tennessee stay away from these people they are a rip off

I wouldn't do business with them regardless of the price. Horrible customer service and bad quality of merchandise

This company has virtually zero customer care.
Although they have a chat set up, it is useless.
There is no follow up.

They take your money and send what they need to get rid of. Will not get any to return phone call. Total scum bags.

We needed running boards for our Dodge Ram 1500, so I searched for a good place to buy them. I read glowing reviews of Runningboard Warehouse so on February 22,2023, I placed my order for a set of running boards and paid for them. A couple days later I received the first email with a delivery date for a week later. Three days after the first email, I received a second email with a new delivery date of two weeks out. The third email arrived two days later and pushed the delivery date out another week. Our running boards wouldn't arrive for a month! This was unacceptable. I had to use a step stool to get into our truck, and we needed those running boards.

First I contacted the company via email.The response was vague for a delivery date. Next, I called the company, and the representative told me the running boards I ordered were back ordered and had been for awhile. I asked why, if the boards weren't available for immediate purchase, we're they listed on their website as available? The rep could not answer my question, and could not give me a date the running boards would be available. I told her I'd wait another day and if the boards weren't available, I'd cancel my order.

The next day I received a cancellation of my order email, and subsequently received a refund. The email was from Real Truck, another of their companies. I conducted further research into Running Board Warehouse and Real Truck and found many negative reviews of both I should have read prior to my purchase. Numerous reviews said the same thing I experienced, both companies list running boards from vendors on their websites but neither actually carries them. Neither company removes listings for back ordered running boards, nor does either one place a notice on a listing when the boards are back ordered or otherwise unavailable. I read so much anger and frustration about both company's business practices.

I was lucky my order cancellation and refund went smoothly. Others were not so fortunate. I cannot and will not recommend doing business with Running Board Warehouse or Real Truck.

I subsequently ordered running boards from a company on Amazon, received them a week later, and got them installed on our truck. We're so happy with these running boards!

I should have looked at the Reviews before I bought, Like the product but the support and service sucked

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I Ordered ROM-21*******9419 - Romik RB2 Black Running Boards for $500.50 for my 2018 jeep grand Cherokee, turns out they dont fit. Called the company and they tell me to take pictures and email them.

Spoke to a guy named Sloan Lawrence. The next day i call Mr Sloan again and he sees the pics and say your right they dont look like they fit so he say he must notify the manufacturer Romik because apparently they screwed up!. 1 hour later i get a call from a guy from the manufacturer which i never dealt with tell me that if i installed them i cant get credit and they wont accept the return.

I tell him how the *** can i tell they dont fit my car if i dont try it on, he then tells me well im letting you know they wont take it back and issue the refund, i then hang up and call the guy Sloan at the running board warehouse to ask him why this guy from romik called me and said what he said, he says wow hes not supposed to do that i ask him how he got my info if i dealt with your company direct and paid you guys my money, he then says *** see what he can do. Now i get an email from the running board warehouse with a return fed ex label so i can send it back to the Romik Manufacturer the people who said that they are not issuing a credit or refund, So im not an idiot i can see the screw job coming, so i tell everyone beware this company only wants your money and if all gos well with your item OK, but if you have a problem like them giving you the wrong item, get the grease ready!

Look at the photos you can see the bolts and the ends are on my moldings where when the vehicle moves it will probably dig into the moldings and the quality is not good, so if you read this dont make the same mistake i did and i will be posting this on more sites and will make a youtube video so i hopr it was worth it ripping me off running board warehouse.

Horrible company! Estimate 2 week delivery of product. 7 weeks and no product. Now delayed 5 weeks!

Bought Ionic running boards RUSTED THRU IN LESS THAN 4 YEARS COMPLETE JUNK would not recommend this garbage to anyone