Running Warehouse

I ordered a pair of Saucony running shoes on a Friday for half price. I used the standard shipping option. Shoes were on my porch the following Friday AM.

I will definitely consider Running Warehouse for future purchases.

Waste of time. Solid product range but terrible credit card approval process. Just trying to avoid merchant fees by forcing customers on to PayPal I suspect. Won't shop here again.

Waited 10 working days for my refund. Called on the 11th day and was told it would be at least 5 more days. Totally unacceptable return policy. Last time I will purchase from this company.

I HAVE BEEN WAITING TWO WEEKS SINCE RW HAS RECIEVED MY RETURN AND THEY STILL HAVEN'T EVEN CHECKED IT IN. THEY SAY EASY RETURNS...I WOULD THINK TWICE BEFORE BUYING SHOES (OR ANYTHING FOR THAT MATTER) BECAUSE THEY WILL TAKE WEEKS (PER RUNNING WAREHOUSE CUSTOMER SERVICE) BEFORE GETTING YOUR MONEY BACK. NOT A GOOD PLACE TO BUY SHOES BECAUSE SHOES DON'T ALWAYS FIT. GO TO ZAPPOS, THEY ARE GREAT WITH EXCHANGES AND REFUNDS. USUALLY TAKES THEM WITHIN A WEEK TO PROCESS YOUR RETURN. RUNNING WAREHOUSE JUST MAKES EXUSES. ALSO CUSTOMER SERVICE IS CLUELESS WHEN YOU CALL AND JUST READ YOU A REASON THAT THEY HAVE BEEN GIVEN FOR NOT CHECKING IN YOUR RETURN! VERY FRUSTRATED!

I thought this was a good site to shop, until I get an email saying I need to confirm everything with them again over the phone. (Probably just a b. S. policy in place to buy them more time due to free 2 day shipping)
The 2nd email I got, stated, sorry but we CAN NOT find your product in the warehouse. So now there free 2 day shipping is irrelevant. I have no idea where they're located, but both reps I spoke with, one was totally dumb founded, and the other rude as all get out. So I do some digging, and realize, THEY HAVE PORE RATINGS ALL OVER THE NET!

I got some running shoes, tried them on, they were too small. Put them back in the box and shipped them back for a refund. I told them they weren't worn when I called in to get the return label... but when I asked why I got a store credit instead of a refund, they told me they weren't received in resellable condition. I indicated that I would be leaving reviews to let others know that they should expect a credit instead of a refund even if the shoes aren't worn and they decided to refund my money. I updated my star rating from 1 to 3 since they ultimately did the right thing, but I shouldn't have needed to push back.

Review this site because its based in my hometown and they sell shoes just about everywhere out of their giant warehouse. They do have a storefront and they know to hire the right people. Customer service is great and they aren't there to push you to buy the most expensive shoe, but rather fit you in something thats right for you. Since its local for me I mostly walk in, but I have used the site and have found it to be pretty user friendly and with the gazillion shoes they offer it's laid out pretty well and not difficult to navigate through.

I have to review this site because its based in my hometown and they sell shoes just about everywhere out of their giant warehouse. They do have a storefront and they know to hire the right people. Customer service is great and they aren't there to push you to buy the most expensive shoe, but rather fit you in something thats right for you. Since its local for me I mostly walk in, but I have used the site and have found it to be pretty user friendly and with the gazillion shoes they offer it's laid out pretty well and not difficult to navigate through. If you anyone decides to move to San Luis Obispo, CA. They have a kickback running club that gets together weekly to puts some miles on your legs and have a good time.