RushMyPassport

I would give this place Zero stars if I could. Never taken time to do a review before but I am compelled to do this one as a public service. Used the expedited service and paid $179 to do so. They advertise that the process takes 4-6 weeks. The way the process is supposed to work is one day to DC (you pay FedEx for this), one day review, and then one day to State Dept. It has been 9 days and my passport is still listed as under review. They can't even identify where it actually is. They did disclose that after they review it in DC, they actually use USPS to ship the passports to Philadelphia for processing. USPS! Why are we paying them then?
Given my passport's alleged status as "under review" for the last week, it's probably lost. Even if they find it, and actually get it to a State Dept. location, they are saying the 4-6 week time starts from that point. As you will see from other reviews here, they often fail to mark your passport as expedited, even when you pay for it.
Here's a tip - fill out the forms and overnight it from USPS and pay the 60 bucks for expedited. It will actually get to you faster for cheaper.
Also the call center people are rude, never have someone call you back in the time frame they are supposed to, and put fake supervisors on the phone when you try to escalate your concern.

Save your money because these people don't rush anything. And when you call all they do is refer you to the government agency. They have the easiest job, everything is no or I don't know.

SCAM - DO NOT USE. THEY HAVE A 1/5 RATING ON BBB. Please research. DO NOT BELIEVE ANY TESTIMONIALS THAT ARE GOOD. I GIVE ZERO STARS.

I FOLLOWED UP DAILY FOR ONE WEEK EXPEDITED SERVICE, WAS TOLD THERE WAS AN ISSUE ONE DAY PRIOR TO DELIVERY DATE DESPITE CALLING DAILY PRIOR. NO RESOLUTION ASIDE FROM GETTING MY PASSPORT DELIVERED AFTER TRAVEL DATE. WHEN ASKING FOR ADDITIONAL INFORMATION ON WHY APPLICATION WAS DELAYED/REJECTED, THEY PASS BACK TO DEPT OF STATE AND INDICATE YOUR APPLICATION PASSED ALL CHECKS ON "RUSH MY PASSPORT" ONLY TO GET DINGED BY DEPT OF STATE. CLEARLY THIS AGENCY HAS NO IDEA WHAT THEY ARE DOING AND RIPS PEOPLE OFF.

BUYER BEWARE. THEY PARTNERED WITH FEDEX TO SCAM PEOPLE OUT OF MONEY. THEY DONT DO ANYTHING BUT PRINT THE SAME DOCUMENTS WHICH YOU PRINT ON THE GOVERMENT SITE. YOU PAY THIER RIDICULOUS FEE THINKING IT INCLUDED THE COST BUT AFTER YOU PAY YOU FIND OUT THAT YOU ACTAULY PAID FOR THEM TO DO NOTHING BUT TAKE 250 DOLLARS OF YOUR MONEY. YOU STILL WILL NEED TO PAY THE SAME AMOUNT of 238 TO GOVERMENT SO ALL IN TOTAL YOU PAY DOULBLE AT 500 Dollars

Needed updated passport because i was traveling internationally in a little over 2 weeks. Bought the 2 week deal and then i was told after i went through all the work that 2 weeks for them means 14 business days. In normal vernacular that = 3 weeks. Very frustrating and misleading, but oh well. So i cancelled that order and purchased the 1 week express service. After you complete all the documents you get an email that says to call a number to "download documents". I called, and called, and called. It was always either 1) "we are experiencing higher than normal call volume so leave a message and we will call you back" (which i did mulitile times and never got a call back) or 2) it goes to an answering service who knows nothring but takes your number for them to call you back. Never received call back, ever. I had to scramble and buy a flight across the country to go to a government passport place to get it done. Now it has been over a month and i still dont have my $968 refunded even though i requested it a month ago. I called again today and they said their refund department is running behind. What a joke. I would highlly recommend against using this service.

I had no idea howto renew my expired Passport. A customer service from Fed called me person when I was searching online, but was in the car when she called. She said I can go to Fed Ex do the full passport application their they do it all. Well I didn't look up anything further went their after she called,sat down on the computer started the process and completed it,never saw any fee's except the ones I chose for slower delivery and lower cost being $130 plus another fee bringing it to $147 with tax, for 8 weeks delivery of passport. Ok all good, no it wasn't, photo costs $16 if fed ex does it, then you have to enclose another $203 check or money order government fee. Out the door fee's are $350. Here's the thing I had no idea when doing this application on the site it was only an expedited passport site, you have to pay those fee's for that only. So I didn't need any of that. I never was told any of this and didn't see this when filling out the application at Fed Ex., nor did I see any upfront fee's for expedited application with this website. If you get on to their site you will find all that out,not at the Fed ex if you just walk in to do a passport application? I wasn't told this on the phone by Fed Customer service either. Now my daughter made me aware of what this was. So now i need a refund to start the process all over again online.My point be careful just walking into fed Ex to think you can do an ordinary Passport application, you can't it's on expedited and expensive.

I got my passport faster than the estimated time. I was able to make my trip without any issues. I would recommend rush my passport for their expedited services.

ORDER # GW-A52D92C14

They claim to have an office inside FEDEX-when I went there-I received no help and was told I could "print documents" and get a photo-I got my photos done in a white button shirt and the fedex/rush my passport employee stated that was fine-the photos were later rejected for "wearing a white t shirt" I had to pay to retake photos and pay again to reship the photos-I processed everything on 07/19…the post office would've done all of this with no fee and got the passport back to me in 90 days-what is this company's services if you can't get it back sooner? Why pay them to do something that is free and the results are the same? I wouldn't recommend and I wouldn't use them again-

Now if I get my passport back in less than 45 days-then I'd change my stance to a 5 star review…