RushMyPassport

I got my passport faster than the estimated time. I was able to make my trip without any issues. I would recommend rush my passport for their expedited services.

ORDER # GW-A52D92C14

They claim to have an office inside FEDEX-when I went there-I received no help and was told I could "print documents" and get a photo-I got my photos done in a white button shirt and the fedex/rush my passport employee stated that was fine-the photos were later rejected for "wearing a white t shirt" I had to pay to retake photos and pay again to reship the photos-I processed everything on 07/19…the post office would've done all of this with no fee and got the passport back to me in 90 days-what is this company's services if you can't get it back sooner? Why pay them to do something that is free and the results are the same? I wouldn't recommend and I wouldn't use them again-

Now if I get my passport back in less than 45 days-then I'd change my stance to a 5 star review…

I went to the Fed-EX website and decided to use RushMyPassport's services because I needed to get my passport in a rush for an upcoming trip. I paid $170 - filled in the forms and mailed the forms to the US Department of State vis the post office ( I called RushMyPassport's support line and was told to send my documents through the postal service). I did all the leg work to get my passport - which I now have. RushMyPassport "DID NOTHING"I have contacted them for a refund. I have reached out to Fed-EX and the US Department of State to file a complaint.

I was under an extremely tight timeline to get my passport renewed and I looked into this company at the recommendation of a friend who had used them years ago.
After filling out all the forms and paying them I received an email later that day that I needed to contact them to continue the process. I called early the next day and was only able to leave a message. I called again and again was only able to leave a message. No response. I used their "chat". Crickets. Someone finally called me back only to be told by that point they could not get me my passport on time. She asked if I wanted a refund. I said yes. I assumed I would get the refund in a timely manner. It's been weeks. I've been calling and leaving messages that no one returns. I now have my cc company and the better business bureau involved.

* update: I finally got an email back that they were processing my refund. Not sure if it was the involvement of my CC company or the BBB or just the accounting dept is very disorganized. Whatever the case the company was stressful to deal with.

Do not pay for this service. Go directly through the post office. Be aware you will not be able to get your refund for months so be careful paying for this service.

I created an account to get started. The online process asked me questions and pre-filled the info on the passport application. Found out later, I could have done that myself for free instead of paying $109 to download the pre-filled application. The video on the website showed how their process works. It showed that FedEx takes the photo and handles the application and shipping process, all included. That was not true at all! I had to make an appt with an authorized agent (which took several weeks post office near me was booked out) plus I had to pay an extra $16 for my passport photo. I had my photo done at Walgreens since it was no difference in the fee that FedEx charged. FedEx did absolutely nothing. So, I would agree with other Reviewers, this appears to be a scam and I'll be reporting to BBB if my money isn't refunded. Times are too hard to be scamming people out of their hard earned money. (Paying the separate government fee was not an issue because the website did advise that.)

Should have listened to the bad reviews and at this point am pretty convinced positive reviews are not real. Spent an exorbitant amount to expedite passport in 5 weeks to ensure I had plenty of time and wouldn't worry, starting the process with over two months of leeway. This "service" set me back and wasted so much time. Absolutely feel like an idiot for not just doing this direct with the gov. Company is near impossible to effectively get ahold of and inexplicably held on to my app for WEEKS before submitting. No proactive communication. I am actually unclear at all what I paid them hundreds for as I am now having to fly to another state emergently to try and make my trip. What a nightmare. We are well beyond the original travel date I gave the service and there has been zero proactive communication. No assistance whatsoever. No updates. I cannot recommend enough that you skip using them. Check out ALL of the bad reviews and believe them. You know a company doesn't stand by their own service when you can sign up easily online but in order to get a refund you have to fill out an emailed pdf that isn't even set up as a form and physically mail it in. They know how many people they don't serve and are playing a numbers game. RUN.