RutiReviews 2

I've had a very disappointing experience with Ruti's customer service and shipping. I've now had issues twice with orders being lost in the mail.

The first time, I ordered a pair of pants using the first-time discount code. The size ran large, so I returned them and reordered a smaller size, even paying extra for priority shipping. However, the package took forever to ship through FedEx and never arrived. When I contacted Ruti, they told me it had been lost in transit and refunded me.

I asked if they could at least provide a discount code so I could reorder the pants again since I had waited over 14 days with no update, but they refused. That was frustrating because I never even got to try the pants I had been waiting for.

Because the pants are so popular on social media, I decided to try again and placed a third order. Unfortunately, the same thing happened. I've been waiting since 11/28/2025, and today is 12/11/2025 at 9 PM. My FedEx tracking still says it will notify me when the shipment starts moving—which is exactly what happened with my second order.

Ruti's customer service is not responding, and the automated email simply tells me to "be patient," even though they've already taken my money and provided no real update. At this point, I feel I have no choice but to contact my bank and report a possible fraud issue.

This company has been extremely unfriendly and unhelpful, and the overall experience has been very frustrating.

Recently had an unfortunate experience with Ruti, a company that left me feeling disappointed and frustrated. While their products may be of decent quality, their customer service and adherence to promises left much to be desired.
My initial interaction with Ruti was positive, as they had advertised a promising discount for their products. Excited about the potential savings, I proceeded with my purchase, expecting the discount to be applied during checkout. However, to my dismay, the promised discount was nowhere to be found. This left me feeling deceived and cheated, as I had made my purchasing decision based on the discounted price.
To address this issue, I contacted Ruti via their online messaging system. Expecting a prompt response and resolution to my problem, I was greeted by automated chatbot replies assuring me that a representative would get back to me. Unfortunately, despite the promises made by the chatbot, I never received a response from a human representative. This lack of communication and follow-through was deeply frustrating and left me feeling ignored as a customer.

The lack of accountability and failure to address my concerns demonstrated a lack of professionalism on Ruti's part. It is disheartening when a company fails to honor its promises and neglects to provide adequate customer support. As a consumer, I value transparency and responsiveness, both of which were sorely lacking in this interaction.

While I cannot speak to the overall quality of Ruti's products, I would caution potential customers to be wary of the company's promises and their customer service reliability. Based on my experience, I cannot recommend Ruti to others who seek a company that values customer satisfaction and follows through on its commitments.

I sincerely hope that Ruti takes this feedback constructively and works towards improving their customer service processes. Clear and honest communication, as well as honoring promises, are crucial in fostering trust and loyalty among customers.