• Ryobi Tools

Ryobi Tools

Is this your business?
Write a Review

Overview

Ryobi Tools has a rating of 3.7 stars from 792 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ryobi Tools most frequently mention home depot, light weight, and lawn mower. Ryobi Tools ranks 3rd among Tools sites.

  • Service
    289
  • Value
    395
  • Shipping
    180
  • Returns
    156
  • Quality
    394
Positive reviews (last 12 months): 62.2%
Positive
23
Neutral
0
Negative
14
170
See all photos
How would you rate Ryobi Tools?
Top Positive Review

“Battery Lawn mower”

Wayne P.
5/24/24

Except for having to charge the Battery 7 times not a bad lawn mower. I was just lucky that I own several 18V Ryobi tools and I finished my lawn in one day. Else it would have taken me 3 days to mow my lawn. Thanks for such a good tool. I was a bit skeptical about a battery lawn mower but not bad at all Wayne Perschbacher

Top Critical Review

“Dishonest Corrupt Company that Commits Fraud”

Christina K.
9/24/24

I own about 7 Ryobi lawn tools. I took my mower to a repair shop (recommended by Ryobi) and it came back missing a tiny part--a small gray plastic piece that fits into the mower handle. I asked the shop if they found it and they said no. They also said they could not order it for me. I contacted Ryobi, they sent me a booklet and made me find and tell them the part #. I was promised 3 months ago that it was being sent and asked to rate the service. I gave them 5 stars. Well, turns out they lied and the part was never going to be sent. They told me today that they don't have that part and to go to the repair shop...folks we have too many negligent companies like this who commit fraud. I say enough is enough and I am never purchasing another Ryobi tool again nor am I ever shopping at Home Depot again.

Reviews (792)

Rating

Timeframe

Other

Reviews that mention popular keywords

light weight (63) lawn mower (53) service center (14)
Thumbnail of user johnl5069
Missouri
1 review
0 helpful votes
  • Send Message
May 8th, 2022

This leaf blower is awsome. It is stronger than my 110 volt AC blower. I blew off my driveway (75 x 12 feet) in just a couple of minutes and used only 1/4th charge,

Quality
Thumbnail of user davidp3717
Pennsylvania
1 review
0 helpful votes
  • Send Message
December 22nd, 2021

With the purchase today of the Ryobi hand vac, we now have a total 6 tools that go with the 18volt! We love them all and will continue to add more as needed. The vacuum works great!

Tip for consumers:
Ryobi tools are good quality.

Products used:
Ryobi product

Service
Value
Quality
Thumbnail of user donc1071
Canada
1 review
0 helpful votes
  • Send Message
August 2nd, 2023

The motor burned out in my 1,600 PSI 1.2 GPM ELECTRIC PRESSURE WASHER. I took it to the service people and they ordered a new one. When it arrived I had to pay the $60.00 service charge. Never again will I buy a Ryobi tool. Unfortunately I own 5 other Ryobi tolls.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jamalr5
Texas
1 review
1 helpful vote
  • Send Message
February 2nd, 2020

Worst product i have ever purchased! Unfortunately, i own ~$10k in ryobi products. I have never had an issue w/any so i have never had to deal w/customer service. I have owned this lawnmower for ~1yr, and it has worked for ~ 5mos of that time. What makes it worse, is the customer service is probably the worst i've ever come across. For ex) i took it back to the instructed facility by ryobi. The facility looked at me like i was stupid. So i had it driven back. 3hrs of wasted time, $100 out of my pocket. I've spent almost $600 in lawn care b/c this garbage machine doesn't work and ryobi will not do anything about it. Third time it will be in the shop if i can find one that works w/ryobi. This will be my last ryobi purchase gauranteed!

Thumbnail of user christief51
Georgia
1 review
0 helpful votes
  • Send Message
July 24th, 2022

PURCHASED THEIR WORTHLESS TOOLS. THEY DO NOT WORK NONE OF THEM THE DRILL IS WEAK AND WORTHLESS. THE SAW ALL WITH NOT CUT ANYTHING. THE SKILL SAW LOCKS UP EVERYTIME YOU TRY TO CUT SOMETHING. SO ALL OF THEIR TOOLS ARE MEANT FOR NO PURPOSE BUT MAYBE BARBIE AND KEN CAN PLAY WITH THEM. BUT SURE DO NOT WORK TRIED TO RETURN AT HOME DEPOT THEY WOULD NOT LET ME. SO BUYER BEWARE. WORTHLESS TOOLS.

Tip for consumers:
IF YOU PLAN ON USING THEM INSTEAD OF PLAYING WITH BARBIE AND KEN DO NOT BUY ANY OF THEIR PRODUCTS. THE LOCK UP AND DO NOT WORK.

Products used:
NONE THEY ALL DO NOT WORK FOR ANY PROJECT.

Service
Value
Quality
Thumbnail of user deanl193
New York
1 review
0 helpful votes
  • Send Message
November 26th, 2021

I am an independent HVAC/R CONTRACTOR. I have RYOBI tools for the last 15 years. I have had great experience with using these tools successfully and reliable. IN MY OPINION RYOBI IS A GREAT TOOL. BEST BUY FOR THE DOLLAR.

Tip for consumers:
You can pick and trust what you BUY.

Products used:
IMPACT GUN/DRILLING TOOLS /HAND HELD COMPRESSOR.

Service
Value
Shipping
Returns
Quality
Thumbnail of user ronaldc1300
Virginia
1 review
0 helpful votes
  • Send Message
August 27th, 2023
Verified purchase

I never give time for reviews but if anyone is looking for great tools at at great price I highly recommend these, I started with a 18 volt drill and started adding from there I got the Lawn edger and leaf blower I have a 1/2 acre and the battery lasted for about 1 1/2 hours on the edger and the blower. I work in the ship yard environment and get very hot I got the 18 volt portable fan added a rope around it to carry it around works great the battery last about 7 hours on high, I got my wife one while sitting on the back deck and she loves it. In my area Home Depot has the best selection of RYOBI tools I'm now up to 7 tools and plan to add a few more.

Tip for consumers:
its all about RYOBI for me I did not keep the receipts for my tool but I do have them on my Home Depot Pro account

Products used:
Batteries, lawn edger, leaf blower, drill, Zaw Saw, light, portable fans, Circular saw,,Digital pressure gage all 18 volts

Thumbnail of user hannelied
South Africa
1 review
0 helpful votes
  • Send Message
June 30th, 2023

I am really fed up with Ryobi today. Equipment is widely available, but you struggle your bud off to get the accessories. I am really considering looking to go over to another make, because of this.

Products used:
I was looking for 318mm blades for my Ryobi Planer

Value
Quality
Thumbnail of user matthewe324
Massachusetts
1 review
0 helpful votes
  • Send Message
March 13th, 2022

I've been installing tile for 45 years, I've always used the bigger wet saw's that you had to set up outside and they do make quite a mess, roughly 8 years ago I was introduced to this little saw that can do so much, I do a lot of custom showers, backsplash's, Floors and walls with tile, I can setup this wet saw in any room I'm working in and on any countertop and keep my mess contained with the system I've created, not to mention the hours I save not having to go outside to make my cuts, I do call a disposable saw because I go through 1 sometimes 2 saws a year but the price is quite reasonable that it's worth it, For the do it yourself homeowners and professionals I highly recommend this are you will be 7 inch tile wet saw

Thumbnail of user wallacec49
Massachusetts
1 review
0 helpful votes
  • Send Message
October 15th, 2021

DURING THE PAST 4 MONTHS, I HAVE HAD TO REPLACE THE EXTENSION ROD 3 TIMES AS THE HEAD JUST BECAME IMPOSSIBLE TO REMOVE AND REASSEMBLE, NOW, AFTER PURCHASING A NEW UP TO DATE HEAD, I CAN NOW DISMANTLE AND REASSEMBLE IF NECESSARY. THE LATEST PART COST ME $59.99 + TAX. I BELIEVE I SHOULD BE REFUNDED ASAP. THANK YOU. WALLACE CAHOON *******996

Tip for consumers:
HOW TO INSTALL THE HEAD AND DISMANTLE WHEN NEEDED!!!

Products used:
RYOBI WEEDWACKER EXTENSION HEAD

Value
Returns
Quality
Thumbnail of user francisco.sauba
Florida
1 review
0 helpful votes
  • Send Message
September 18th, 2023

I use tools in my job and I'm sure Ryobi is the worst you can buy. Is not cheap if you have to replace it three times in a year. And use the warranty is imposible. The service is a nightmare.

Tip for consumers:
There are "Services centers", but the reviews of this centers are terrifying. To locate this sites you have to call to Ryobi, they never respond. A bot with drunk voice tell you the adress of one site near you, but so fast that is imposible to understand anything. $#*!ty service.

Products used:
Impact driver, nail gun and drill.

Service
Value
Shipping
Returns
Quality
Thumbnail of user johnc7130
Canada
1 review
0 helpful votes
  • Send Message
October 9th, 2021

I have 3 garden implements ( lawn mower, trimmer and blower) all 40v. I can cut, trim and clean trimmings on a single battery. Easy to use and powerful. I highly recommend RYOBI..

Thumbnail of user gailm458
Canada
1 review
0 helpful votes
  • Send Message
April 5th, 2021

I just bought a pressure washer and used it today. It is small and lightweight but has more than enough pressure for washing my house, sidewalks and driveway. Very happy camper here!

Thumbnail of user danielb2534
Indiana
1 review
0 helpful votes
  • Send Message
May 6th, 2022

Have had our tools since 2007 just ordered new batteries our son loves all the products we would love to have the thousand dollar gift card from Home Depot to buy more

Thumbnail of user jamess4691
Canada
1 review
0 helpful votes
  • Send Message
May 2nd, 2021

I purchasded A Ryobi 18v pressure washer to clean and remove old stain from deck. This smal pressure washer worked absolutely great. It did a super job and was very easy to use and control, it clean wonderfilly

Value
Quality
Thumbnail of user jamesb5358
Michigan
1 review
0 helpful votes
  • Send Message
October 5th, 2021

We have used a Cordless mower for over 3 years. This one has great features and easy to use operations. We bought one and my sister in-law also bought one

Thumbnail of user mikew1620
Georgia
1 review
0 helpful votes
  • Send Message
August 26th, 2021

I've had a lot of power tools and payed the higher price for Dewalt, Then working at home and doing small projects I got to depending more on Ryobi, I noticed the reviews in Consumers Reports and so I bought my Ryobi generator over the more expensive Honda, The Ryobi is as good in every way and cost me several hundred less. Their power tools are in every way as good as Dewalt IMO, The most important thing is I can afford to have more power tools by using Ryobi and I get everything I did from the more expensive brands. I have not been asked to give a positive review I just think everyone likes to save money

Tip for consumers:
Try Ryobi before spending more on other name brands, Easy to return if you are not happy. Well worth the time

Products used:
Generator , Saw, drill screw gun, Caulk gun

Value
Returns
Quality
Thumbnail of user richardf1475
Washington
1 review
0 helpful votes
  • Send Message
November 14th, 2021

I am 70 years old and my hands are not what they use to be. I do a lot of electrical work and when using a regular screwdriver my hands cramp up. This tool takes care of that problem

Products used:
4V LITHIUM SCREWDRIVER

Value
Quality
Thumbnail of user bobg605
South Carolina
1 review
0 helpful votes
  • Send Message
May 20th, 2021

Great tools at great price, incredible customer service... Extremly durable drills and impacts, we use every day on our three moving trucks. THANK YOU

Tip for consumers:
easy site

Products used:
drills impacts pressure washer

Service
Value
Shipping
Returns
Quality
Thumbnail of user eddiet64
North Carolina
1 review
0 helpful votes
  • Send Message
May 30th, 2020

Cordless blower is light, powerful, and just what we needed for blowiong out the carport without dragging cords around. It is light enough that my wife has no trouble using it.

Thumbnail of user tammys733
Canada
1 review
0 helpful votes
  • Send Message
May 22nd, 2021

Purchased a trimmer with the online App.
Found out later that the battery and charger didn't come with it. Now need to make another purchase to get the items to run it.

Tip for consumers:
A prompt for you to indicate only tool or with battery

Products used:
Trimmer

Thumbnail of user annc562
New York
1 review
0 helpful votes
  • Send Message
June 25th, 2020

Was affordable, easy to assemble and works great, a great buy for the money. The rotating head makes the job allot easier when you need to edge a lawn

Thumbnail of user scottk1470
Alabama
1 review
0 helpful votes
  • Send Message
December 8th, 2021

I have been using ryobi tools for years, and wont use anything else. There tools make yard work so much easier for me to use.and so does the inshop tools look e them thankyou ryobi

Thumbnail of user rogerb1173
Massachusetts
1 review
0 helpful votes
  • Send Message
August 23rd, 2023

I will never buy another RYOBI equipment again I bought a rm480e in 2021 and the machine literally has 30 hrs of run time on it and the batteries are junk! I have a half acre area that I mow and I have to charge 4 times to mow it! In the beginning I could do my lawn 3 times over on one charge. RYOBI won't do anything about it and neither will Home Depot this absolute bull$#*! after paying 3,400$ for the machine with the bagger kit and now it's a 900lb paper weight in my garage! RYOBI will never get another dollar out of me! False advertisement and the products don't perform as advertised way to screw your customers over I will shop at Lowe's from now on and I'll never waist my money on a greedy company like RYOBI

Tip for consumers:
RYOBI sucks!

Products used:
Husqvarna

Service
Value
Shipping
Returns
Quality
Thumbnail of user vincents497
Pennsylvania
1 review
0 helpful votes
  • Send Message
August 8th, 2021

OVER THE YEARS I HAVE OWNED & STILL OWN MOST OF MY RYOBI TOOLS. I HAVE **NEVER** HAD AN OUNCE OF TROUBLE WITH ANY OF THEM. I'VE OWNED MOST OTHER BRANDS, SOME WAY MORE EXPENSIVE THEN RYOBI, BUT THEY JUST WERE NOT WORTH THE EXTRA EXPENSE. IN MY EXPERIENCE, DOLLAR FOR DOLLAR, YOU JUST CAN'T BEAT RYOBO TOOLS...**PERIOD**

Service
Value
Quality

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

RYOBI specializes in making pro-featured power tools and outdoor products truly affordable. RYOBI is the brand of choice for millions of homeowners and value-conscious professionals.

How do I know I can trust these reviews about Ryobi Tools?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Ryobi Tools?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business