• Ryobi Tools

Ryobi Tools

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Overview

Ryobi Tools has a rating of 3.7 stars from 792 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ryobi Tools most frequently mention home depot, light weight, and lawn mower. Ryobi Tools ranks 3rd among Tools sites.

  • Service
    289
  • Value
    395
  • Shipping
    180
  • Returns
    156
  • Quality
    394
Positive reviews (last 12 months): 62.2%
Positive
23
Neutral
0
Negative
14
170
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How would you rate Ryobi Tools?
Top Positive Review

“Battery Lawn mower”

Wayne P.
5/24/24

Except for having to charge the Battery 7 times not a bad lawn mower. I was just lucky that I own several 18V Ryobi tools and I finished my lawn in one day. Else it would have taken me 3 days to mow my lawn. Thanks for such a good tool. I was a bit skeptical about a battery lawn mower but not bad at all Wayne Perschbacher

Top Critical Review

“Dishonest Corrupt Company that Commits Fraud”

Christina K.
9/24/24

I own about 7 Ryobi lawn tools. I took my mower to a repair shop (recommended by Ryobi) and it came back missing a tiny part--a small gray plastic piece that fits into the mower handle. I asked the shop if they found it and they said no. They also said they could not order it for me. I contacted Ryobi, they sent me a booklet and made me find and tell them the part #. I was promised 3 months ago that it was being sent and asked to rate the service. I gave them 5 stars. Well, turns out they lied and the part was never going to be sent. They told me today that they don't have that part and to go to the repair shop...folks we have too many negligent companies like this who commit fraud. I say enough is enough and I am never purchasing another Ryobi tool again nor am I ever shopping at Home Depot again.

Reviews (792)

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Reviews that mention popular keywords

light weight (63) lawn mower (53) service center (14)
Thumbnail of user richardw2629
New Hampshire
1 review
0 helpful votes
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March 17th, 2022

Nice design. I have white finger disease from running a chainsaw for 53 years, and the vibrations from the sander does not bother me. The RS290G is a pleasure to operate. It fit my hands, now if only I can get the sanding discs to last.

Thumbnail of user jeanieb44
Canada
1 review
0 helpful votes
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August 13th, 2021

We purchased this mover, model RY*******VNM yesterday so have only mowed once. But really pleased with ease of assembly and straightforward direction. Lightweight and did a great job. We are very pleased with our purchase. Had a little difficulty registering our product but had fast and efficient service through the chat line.

Products used:
Lawn mower

Service
Value
Quality
Thumbnail of user joshs831
Oregon
1 review
0 helpful votes
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March 19th, 2023

RYOBI really $#*!ed the dog on the 40v (power washer) omg this thing didn't hold together one use, I can't believe it's still a thing they are trying to sell. Word of advice to anyone even thinking of any type of power washer STAY AWAY! Biggest waste of money I have ever spent. RYOBI should be ashamed! Never again and this is only my first review

Tip for consumers:
Don’t

Products used:
40v power washer

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Thumbnail of user brians3755
Canada
1 review
0 helpful votes
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June 29th, 2023

My wife wanted a pressure washer to do work around the house, but she (and me too) didn't want a big gas powered one. I looked at some mid range electric ones, but after reading about it, it seemed that the small 1800 PSI one might do the job. We purchased the "RYOBI 1800 PSI 1.2 GPM Cold Water Electric Pressure Washer" and so far it has performed extremely well. While I'm not going to spray down a driveway with it, it totally cleaned up our sidewalks, brickwork in the garden, etc. The high powered nozzle is good for concrete, while the mid-range one takes care of painted surfaces, decks and so on. The only negative is that I don't love the soap dispenser, but you really hardly need it with the other nozzles. If you're a contractor it's not for you, but around the house, it's great!

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Thumbnail of user cr421
Canada
1 review
1 helpful vote
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September 11th, 2020

My quarrel with Ryobi is probably with the batteries more than anything. One quite after two years, and the others last so briefly I spend more of my time walking back to the house to put it back on the charger. The drill does the best, but the Reciprocating saw and Circular saw's lifetime is useless. You can make maybe five cuts on 12'' boards. Also, the one battery refuses to work on the Circular saw.

Products used:
Circular Saw
Flashlight
Drill
Reciprocating Saw
Radio

Value
Quality
Thumbnail of user donaldg443
Florida
1 review
0 helpful votes
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September 7th, 2021

I have a few different Ryobi tools. I'm sharing my experience regarding the 18 Volt chemical sprayer. I already had a 1 gal. Unit! While shopping Ryobi tools, I saw the 2/ 2 gal. Sprayer. This allows 4 gallons ready to go! Just remove motorized cap and add to other tank. Great time saver!

Thumbnail of user brksrandall
North Carolina
1 review
1 helpful vote
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July 5th, 2023

I have a weed eater that I bought a brush attachment for. The first day I use it it flies off and breaks my guard off. It took me 3 days to finally get someone and it was through text not a phone call. He wanted me to drive 4 hours round trip to a service center to get it looked at for a problem that I fixed 3 times. I asked to speak with a manager several times and it was ignored. I own more than several ryobi one + products but, after my experience I will no longer be a customer

Thumbnail of user barnaby1306
Vermont
1 review
0 helpful votes
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March 9th, 2024

Works great, easy to use and handle. Light weight. Best hedge trimer I've ever had and the first electric.

Tip for consumers:
n/a

Products used:
n/a

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Quality
Thumbnail of user paull1751
Illinois
1 review
0 helpful votes
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January 28th, 2022
Verified purchase

Purchased my first Ryobi battery powered snowblower last year. Initially, I was pleased.

However, the first time I used it this year, it broke down. The machine is less then a year old. Ridiculous.

I brought into be serviced and there is a three week wait. So, now I won't have the machine when I need it most.

Do not waste your money on this product.

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Thumbnail of user jamesb7840
Florida
1 review
0 helpful votes
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March 7th, 2023
Verified purchase

My 40 Volt Leaf Blower has exceeded my expectations for power, ease of use and assembly, and longevity of battery strength.Debated getting a gas model and now my choice has proven to be exactly what I wanted.

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Thumbnail of user lamarp18
Tennessee
1 review
0 helpful votes
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July 18th, 2021

I now own 13 of the best and most-used cordless tools, the latest which is the weed trimmer. I love them all, since they save me gas, which is more expensive than the electricity used to charge the batteries. They all also allow me to work any place anytime without an electric cord. Most of them are also lighter and therefore more efficient in time and effort. I always promote Ryobi tools to my friends. Yeah!

Tip for consumers:
The six most important aspects of these tools are: 1) they can be used anyplace without an electrical cord; 2) they are light; 3) they are powerful; 4) the batteries are long lasting; 5) the batteries recharge rapidly; 6) they are easy to spot because of their bright yellow color.

Products used:
All Ryobi cordless equipment: extended chain saw, 18" chain saw, reciprocating saw, leaf blower, bush trimmer, weed trimmer, jig saw, drill, circular saw, impact drill, night light, 10" chain saw, circular grinder.

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Thumbnail of user barbarac3196
Canada
1 review
0 helpful votes
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June 23rd, 2023
Verified purchase

I am a firm believer in the Ryobi brand. As a senior with a huge yard that I maintain on my own they are a life saver. I own the chainsaw,blower and grass trimmer. The trimmer is definitely used the most. I own other trimmers but they are too heavy and awkward for me. Glad I can manage property on my own. I am surprised how long a charge lasts and with an extra battery no waiting. Love them

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Thumbnail of user joec1292
Wisconsin
1 review
0 helpful votes
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March 22nd, 2021

My first one. Very pleased with packaging, instructions and ease of assemby. The anticipated power did not disappoint. Sound level was excellent as neighbors were appreciative. Great buy.

It is too heavy for my female garner to handle (aka spouse). It also could have had an attachment or two for crevasse type area.
I am headed out right now to do some areas waiting for me.

JW Conway
*******@gmail.com

Tip for consumers:
research never hurts

Products used:
Air Blower

Service
Value
Shipping
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Thumbnail of user williamp3220
Virginia
1 review
0 helpful votes
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March 21st, 2023

Our leaf blower quit working after ~1 year. Home Depot has shut down their authorized service centers, and the only authorized service center near Atlanta is 50-75 miles away. Ryobi will not pay for you to ship the defective/non-working product to their service center. The only alternative is to drive 100 miles round trip. What a sham! Do not buy Ryobi unless you want to incur a major hassle to get your product fixed at your expense.

Thumbnail of user gilbertb108
Canada
1 review
0 helpful votes
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June 7th, 2022

Recently replaced my old lawnmower with a 40volt battery operated one. Absolutely love it. Lawn mower is very light and easy to handle. Battery will last at least 50 minutes unless you have very tall grass to cut. Best decision we made.

Products used:
lawnmower

Value
Shipping
Quality
Thumbnail of user vikkit3
Texas
2 reviews
23 helpful votes
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September 1st, 2023

I Have a Ryobi cordless stick vacuum cleaner still under warranty. It has a broken part that needs replacing. I've sent numerous emails and made numerous phone calls over a 1 week problem with absolutely NO RESPONSE. I'll never purchase another Ryobi product again.

Products used:
Ryobi cordless vacuum

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Value
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Thumbnail of user richardf1879
Florida
1 review
0 helpful votes
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July 29th, 2022

Don't expect any help from Ryobi if you tool breaks within the first months of your purchase they don't stand behind there products. The warranty work in my area is with Home Depot and they expect you to leave the tool with them pay a fee and maybe they will reimburse you. Extremely poor customer service.

Thumbnail of user kimberlye804
New York
1 review
0 helpful votes
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June 2nd, 2022

Light weight compact fast luv how easy it is to change ther shears no gas or plugs needed outside I luv my new toy! Cuts thru my Tall Maiden grasses I bought 4 by the pond which hav to b cut every year thanku

Products used:
Ryobi onne 18v shear/shrubber/ 18v lithium battery charger starter kit

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Thumbnail of user williaml1108
Nevada
1 review
0 helpful votes
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October 13th, 2020

My son bought me the outdoor leaf vacuum for Christmas but unfortunately I did not actually receive it till July of this year 2020 because we live live several hours apart and then the pandemic started. The item worked great one time then never worked again. When I checked with Ryobi on internet, it stated must have receipt. I had no receipt and my son had lost the receipt. I gave Ryobi a bad review because I was pretty upset, however, the next day I received a email from ALEX who manages online reviews and said he wanted to help me. He turned it over to Ryan the Product Manager. Both men were polite and professional and acted concerned. They had me do different things to help them troubleshoot what the problem was. I thought it might be the battery or charger. It turned out to be the actually leaf blower and end of story, Ryobi sent me a brand new one with a battery and charger. Its been awhile since I have seen great customer service like this. Thank you guys very much.
Bill Layton

Thumbnail of user danp692
Canada
1 review
0 helpful votes
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November 24th, 2020

L am very happy with the combo i purchased at Home Depot in West Kelowna, B. C., Canada. It serves my purposes well. One issue with the blower. The end piece keeps falling off. Invoice *******/7032/0005 06/23/20

Thumbnail of user jamess8309
New York
1 review
1 helpful vote
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July 1st, 2023

Unsafe and very dangerous batteries, and then the service was beyond bad. My 40V 6hr one month old battery and charger blew up and almost burnt my shed down, and after 4 hours trying to contact support through phone, email, and their text system have gotten no where. Look at the photos below and tell me what you would do?

Tip for consumers:
No

Products used:
Electric push mower

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Value
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Thumbnail of user hectorjc
New York
1 review
0 helpful votes
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February 16th, 2022

My first one. Very pleased with packaging, instructions and ease of assemby. The anticipated power did not disappoint. Sound level was excellent as neighbors were appreciative. Great buy. Available for exchange and life durability and power full

Thumbnail of user kimw855
Indiana
1 review
0 helpful votes
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June 28th, 2021

All battery tool i have are Ryobi these are drills, drivers, saws roters and blower have ordered on line and purchased at store only problem i ever had was a battery in 2 pack would not charge have bought others never happened again also get good life span from batteries thank you

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Thumbnail of user alishac82
Pennsylvania
1 review
0 helpful votes
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December 27th, 2021

Just got this saw for Christmas. Love that's it work with all 18 volt ryobi batteries. It comes with everything u need except bar chain oil. The Chain is manual lube by a push button on top of the saw. It's quiet light weight. And u won't have to fuss with mixing has and carburetor problem like your gas engines.

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Thumbnail of user ronp384
New Jersey
1 review
0 helpful votes
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September 8th, 2021

I currently own multiple Ryobi tools, in which I can not say enough good things about them. I currently have 2 drill sets, 2 chain saws 18" and 14" bar, leaf blower, weed eater, tire inflater and recently just brought the power washer. I used my chain saws to clear cut area to place home on up north 6 years ago and to this day it still fire's up on the first or second pull when a tree is down. I will continue to purchase other tools as projects come up. To the Ryobi team, please continue to make your A1 products and I will continue on purchasing the product line. Thank you again.

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