• Ryobi Tools

Ryobi Tools

Is this your business?
Write a Review

Overview

Ryobi Tools has a rating of 3.7 stars from 792 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ryobi Tools most frequently mention home depot, light weight, and lawn mower. Ryobi Tools ranks 3rd among Tools sites.

  • Service
    289
  • Value
    395
  • Shipping
    180
  • Returns
    156
  • Quality
    394
Positive reviews (last 12 months): 62.2%
Positive
23
Neutral
0
Negative
14
170
See all photos
How would you rate Ryobi Tools?
Top Positive Review

“Battery Lawn mower”

Wayne P.
5/24/24

Except for having to charge the Battery 7 times not a bad lawn mower. I was just lucky that I own several 18V Ryobi tools and I finished my lawn in one day. Else it would have taken me 3 days to mow my lawn. Thanks for such a good tool. I was a bit skeptical about a battery lawn mower but not bad at all Wayne Perschbacher

Top Critical Review

“Dishonest Corrupt Company that Commits Fraud”

Christina K.
9/24/24

I own about 7 Ryobi lawn tools. I took my mower to a repair shop (recommended by Ryobi) and it came back missing a tiny part--a small gray plastic piece that fits into the mower handle. I asked the shop if they found it and they said no. They also said they could not order it for me. I contacted Ryobi, they sent me a booklet and made me find and tell them the part #. I was promised 3 months ago that it was being sent and asked to rate the service. I gave them 5 stars. Well, turns out they lied and the part was never going to be sent. They told me today that they don't have that part and to go to the repair shop...folks we have too many negligent companies like this who commit fraud. I say enough is enough and I am never purchasing another Ryobi tool again nor am I ever shopping at Home Depot again.

Reviews (792)

Rating

Timeframe

Other

Reviews that mention popular keywords

light weight (63) lawn mower (53) service center (14)
Thumbnail of user tedg154
Canada
1 review
0 helpful votes
  • Send Message
November 22nd, 2021
Verified purchase

Recently purchased the Ryobi 40V brushless snow blower. Very easy to assemble. Lightweight and quite flexible for tighter areas, even for my wife. Have used it for one snowfall so far and quite pleased with its operation. Will certainly consider other Ryobi products as the need arises.

Products used:
Snow thrower

Value
Quality
Thumbnail of user kcbrighthouse
Florida
1 review
1 helpful vote
  • Send Message
August 1st, 2023

Save up your money and buy a good trimmer every time they head goes out. All you can do is wait to see how much it will take to be fixed or you have to buy a new head you don't have a choice very poor design. The head's last about a year and then they are useless. Start buying just a weed waker. Just a blower and some hedge clippers. You won't regret it. The Ryobi all in one is a back breaker doesn't fire up well like better brands.

Value
Quality
Thumbnail of user shawnd231
Washington
2 reviews
2 helpful votes
  • Send Message
May 31st, 2023

My 40v weed eater needed a replacement part and the process of putting installing the part is beyond my skill level. So I called Ryobi and Home Depot and was sent to places that no longer work on Ryobi products. The nearest one is an hours drive. I tried to contact Ryobi's chat help and after waiting a long time on 2 different attempts I finally gave up when no one came online. Every time I called Ryobi I always spoke to a computer never a person. A personal touch would have been nice at some point.

Service
Value
Returns
Quality
Thumbnail of user shaunm239
Florida
1 review
0 helpful votes
  • Send Message
January 9th, 2022

I've purchased just about every tool ryobi had made. The last 2 purchased were a battery powered pressure washer and a battery powered air pump. I'm not happy with either purchase. My hose has more pressure than the pressure washer and the air pump only goes to 20 psi before leaking. I bought the extended warranty on both but I've never had a problem with any of the other tools so I didn't bother to register. So now being passed the time to register I'm stuck with these 2 tools that I'm extremely unhappy with. All my other tools work 100% and I'm happy with. I literally have almost all of the battery operated line that they make. I tell everyone to buy because I've never had a problem. Won't make the mistake of not registering again

Tip for consumers:
Always register your purchase

Products used:
Every battery powered tool in their line

Value
Quality
Thumbnail of user karenc2903
New York
1 review
0 helpful votes
  • Send Message
May 5th, 2022

I am a female, mid 60's. I selected the Ryobi 40V 20" battery operated push lawn mower and am totally happy with the purchase. Easy to assemble, love that is stores upright (saves lots of room) and is very easy to use. Simply push the start button and away you go. It's great not having to deal with oil/gas. Mower gets a full 48 min mow as advertised. Would highly recommend this mower.

Products used:
Ryobi 40V battery operated 20# push lawn mower

Service
Value
Quality
Thumbnail of user stephenn592
Indiana
1 review
0 helpful votes
  • Send Message
August 23rd, 2021

Bought this for myself cause off the small trees on my property. The chainsaw is easy to start and light weight, I also enjoy the fact that it automatically oils the bar as you use it. I highly recommend any ROYBI product they are very durable and will continue to use there products

Service
Value
Quality
Thumbnail of user rustyp37
South Carolina
1 review
0 helpful votes
  • Send Message
April 17th, 2023

I recently purchased a battery-operated Ryobi weed eater at Home Depot. It was very easy to assemble (although I would have liked pictures), easy start-up instructions, and (for my very first battery-operated tool) worked beyond what I had imagined. I look forward to their emails about other attachments that can be used with this tool. This product did not disappoint. Even Harry, the Home Depot employee, told me I wouldn't be unhappy with this tool.

Products used:
Ryobi battery-operated weed eater.

Service
Value
Quality
Thumbnail of user leor173
Oregon
1 review
0 helpful votes
  • Send Message
July 29th, 2022

I currently have Ryobi weed eater. Received the Inverter from my son as a gift. I am on a Forest Service Fire Team out of Oregon. I spend my summers in a tent while on a fire. I use the inverter to maintain a charge on my cell phone and Fitbit watch at night. Sometimes we don't get a generator until after camp is setup to provide power.

Tip for consumers:
Nothing

Products used:
Battery Inverter, Weed wacker

Value
Thumbnail of user theresad538
Colorado
1 review
0 helpful votes
  • Send Message
July 18th, 2022
Verified purchase

I'm a women that love to get outside and do a lifeless yard work. This battery operated weed cutter make it a lot easier for me. Just place battery and trim and it's light weighted just right for a female

Products used:
Cordless trimmer 40v

Service
Value
Shipping
Quality
Thumbnail of user kevins2257
Iowa
1 review
0 helpful votes
  • Send Message
January 16th, 2022

I own a small construction company and all my cordless tools are Ryobi, they cost less, do the work just fine, last just as long as other cordless tools, I have had some of my tools for 5+ years and have never had a bad battery. I am very satisfied with Ryobi. Would definitely recommend to anyone who needs cordless tools.

Kevin Smith

Products used:
Ryobi cordless tools

Service
Value
Shipping
Returns
Quality
Thumbnail of user stevenw1603
Canada
1 review
0 helpful votes
  • Send Message
July 19th, 2022

I have purchased a Ryobi battery powered lawnmower unit for the first time. My front & back lots arelevel &are about 800-1000 square feet. It takes me about 45 minutes to cut. I have used the unit 3 times & found that the 20" mower is easy to operate without a need to recharge the battery during the cut. So far, so good!

Service
Value
Shipping
Quality
Thumbnail of user albertod55
Texas
1 review
0 helpful votes
  • Send Message
November 22nd, 2020

As a 1st time buyer I had no idea how easy it'd be to assemble my Compact Ltwt Leaf blower. Once I bought it a day ago I was very surprised ate putting it together, especially since I am a disable veteran and have an extremely hard time working on things with my hands. I was also very surprised on how light weight the blower was. After charging the battery and using my blower to clean out my driveway I highly recommend it for anyone who may be disabled or even just having problems with their hands.

Thumbnail of user johns8188
Florida
1 review
0 helpful votes
  • Send Message
February 28th, 2021

Just purchased this unit and was really pleased with the performance and power of it. Light weight and easy to use. Really liked the auto string feed. Battery life appears to be good although I didn't use it long enough to drain the battery.

Products used:
Ryobi String Trimmer

Value
Quality
Thumbnail of user tb263
Texas
1 review
0 helpful votes
  • Send Message
July 9th, 2020

I borrowed my brother in law's RYOBI Pressure Washer to do my driveway. It did such a good job that I started on the 2 year old fence. It worked so well I asked my wife if she would get it for me on Father's Day.
Now I'm the proud owner of this great machine and I couldn't be more satisfied with this product... oh wait, it came with a 12" Surface Cleaner as a Father's Day bonus... Priceless.
I would recommend this product to any homeowner or for your business. YouTube will be satisfied.

Thumbnail of user ronniep127
Texas
1 review
0 helpful votes
  • Send Message
January 28th, 2023
Verified purchase

I purchased an Electric Ryobi Weed Eater and a Ryobi Blower today & can't wait to use it! I have several of your products but this is my first time buying electric ones. I did start it up and it feels and sounds great! Can't wait to use it on my lawn!

Thumbnail of user robertp2240
California
1 review
0 helpful votes
  • Send Message
January 20th, 2021

We have 2 homes in southern CA and each has a blower RY*******vnm models.
We have a tree trimmer and a string weed whip that we use in our avocado orchard. The adjustments for length are easy to do and make my jobs much easier. Thank you for not making them too heavy, to handle all day long.

Service
Value
Shipping
Returns
Quality
Thumbnail of user robb354
Florida
1 review
0 helpful votes
  • Send Message
February 18th, 2021
Verified purchase

I have a number of Ryobi tools so I as not surprised that my new hedge trimmer was well made and worked as expected. I was pleasantly surprised to find that it was powerful and the battery life was excellent. Speaking of the battery, i suggest you buy the tool and battery together as it is a different battery and configuration then my previous Ryobi tools.

Products used:
Drill, jig saw, blower, string trimmer, and hedge trimmer.

Value
Shipping
Quality
Thumbnail of user pawleye
North Carolina
1 review
1 helpful vote
  • Send Message
August 10th, 2021

I purchased Ryobi 4V 20 inch Electric Push Mower last Saturday evening and have used it every day since and today is Tuesday. I am a 72 year old senior and could not get either of my gas mowers to start in the last week. This mower is light weight and such a breeze to use. I have a large front yard and back yard and finished my front yard on one charge. It charges faster than it says. I would highly recommend Ryobi power tools to anyone, my first but not my last.

Service
Value
Quality
Thumbnail of user darlenef125
Kentucky
1 review
0 helpful votes
  • Send Message
June 13th, 2021

. If you are like me and have a difficult time holding a tool and pull starting it, then this is the one for you Its lightweight, easy to manage and starts right up once the charged battery is in place. Its not for a commercial job but is just what I needed for around the house. This is an honest sincere review. It does not matter to me whether you purchase it or not. I am just telling you as it is.

Thumbnail of user markl2919
Texas
2 reviews
0 helpful votes
  • Send Message
February 5th, 2023
Verified purchase

We had a major ice storm in TX, many tree branches were damaged and we did not have a chainsaw. The shear volume of branches meant we could not use an axe or saw to cut all down to size. We chose the cordless model as we have a complete set of yard tools lawn mower, weed eater and blower already in cordless model so our chose was an wasy one to make. In now time we had all cut with some of the wood stacked for firewood. Meant we were done in short order using our blower for final clean up. Great product and performed outandingly. Thanks for another fine tool.

Thumbnail of user davenportam1979
Georgia
1 review
0 helpful votes
  • Send Message
August 21st, 2023

My first one lasted about a year. I couldn't get it to run, would not even start. I thought it might be just a lemon so I bought another one like it. It lasted about 10 months. Same crap...wouldn't start. Kept flooding the muffler and poor sparking even with a new plug. I decided then it was nothing but junk and I advise all of you to save your money and buy something else. I'm through with any Ryobi product period. Junk junk junk!

Tip for consumers:
Do not buy

Products used:
2 cycle 520 CFM jet fan blower and it sucks

Value
Quality
Thumbnail of user davids9506
Nebraska
1 review
0 helpful votes
  • Send Message
December 21st, 2022

Purchased January, 2021. Didn't use until December 2022 because no snow. Worked great for about 1 hour, then died. Re-charged batteries and tried to start again. No luck. Returned to Home Depot. Since over 90 days old, they wouldn't replace. After calls with Ryobi, they sent me back to Home Depot, which was 80 miles from my home. Home Depot finally agreed to send it to Arizona to repair, but I had to $30 freight. Needless to say, I won't buy from Home Depot or Ryobi in future.

Tip for consumers:
That there was 90 day warranty regardless of use

Products used:
snowblower

Service
Value
Shipping
Returns
Quality
Thumbnail of user jimm2273
Canada
1 review
0 helpful votes
  • Send Message
August 22nd, 2022

I own many cordless 40v Ryobi tools, lawnmower, trimmer, leaf blower, snow blower... and I have absolutely zero complaints. I would recommend Ryobi products to anyone unsure of which brand to buy. Makes yard work much easier. Thankyou Ryobi!

Thumbnail of user jdhunker
Ohio
1 review
0 helpful votes
  • Send Message
October 18th, 2023

Waited several hours on hold for a replacement part that was missing at purchase. I was then told it was not their problem and it needed to be returned to Home Depot. When I voiced my frustration with the hold time and their resistance to send a $.30 part that was missing, the associate was rude. Would not recommend based on customer service practices.

Thumbnail of user maureenl309
Florida
1 review
0 helpful votes
  • Send Message
December 8th, 2022

I called Ryobi about a 3 year old battery that would not charge. They told me t was out of warranty and they could not help me. They told me they do not sell batteries! Home Depot wants the same money for a replacement battery as the whole product. Never going to buy Ryobi again

Tip for consumers:
Don’t buy RYOBI TOOLS

Service
Quality

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

RYOBI specializes in making pro-featured power tools and outdoor products truly affordable. RYOBI is the brand of choice for millions of homeowners and value-conscious professionals.

How do I know I can trust these reviews about Ryobi Tools?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Ryobi Tools?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business