• Ryobi Tools

Ryobi Tools

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Overview

Ryobi Tools has a rating of 3.7 stars from 792 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ryobi Tools most frequently mention home depot, light weight, and lawn mower. Ryobi Tools ranks 3rd among Tools sites.

  • Service
    289
  • Value
    395
  • Shipping
    180
  • Returns
    156
  • Quality
    394
Positive reviews (last 12 months): 62.2%
Positive
23
Neutral
0
Negative
14
170
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How would you rate Ryobi Tools?
Top Positive Review

“Battery Lawn mower”

Wayne P.
5/24/24

Except for having to charge the Battery 7 times not a bad lawn mower. I was just lucky that I own several 18V Ryobi tools and I finished my lawn in one day. Else it would have taken me 3 days to mow my lawn. Thanks for such a good tool. I was a bit skeptical about a battery lawn mower but not bad at all Wayne Perschbacher

Top Critical Review

“Dishonest Corrupt Company that Commits Fraud”

Christina K.
9/24/24

I own about 7 Ryobi lawn tools. I took my mower to a repair shop (recommended by Ryobi) and it came back missing a tiny part--a small gray plastic piece that fits into the mower handle. I asked the shop if they found it and they said no. They also said they could not order it for me. I contacted Ryobi, they sent me a booklet and made me find and tell them the part #. I was promised 3 months ago that it was being sent and asked to rate the service. I gave them 5 stars. Well, turns out they lied and the part was never going to be sent. They told me today that they don't have that part and to go to the repair shop...folks we have too many negligent companies like this who commit fraud. I say enough is enough and I am never purchasing another Ryobi tool again nor am I ever shopping at Home Depot again.

Reviews (792)

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Other

Reviews that mention popular keywords

light weight (63) lawn mower (53) service center (14)
Thumbnail of user seanj140
Michigan
1 review
0 helpful votes
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May 14th, 2021

I have bought 18volt drills and band saw and a electric power washer, and other tools. I like the durability of Ryobi products.

Products used:
drills,and power tools

Service
Value
Thumbnail of user markm5256
Florida
1 review
0 helpful votes
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April 17th, 2023

I have had this compressor for a year being a RV this is Great and work's really well. I would recommend this to all my RV friends.

Value
Shipping
Quality
Thumbnail of user elizabethb3248
Louisiana
1 review
0 helpful votes
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May 30th, 2023

I love all my Ryobi tools the are the best and I absolutely love Home Depot' all of them In Louisiana. All the staff at all of them are great

Thumbnail of user jerryt201
North Carolina
1 review
0 helpful votes
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June 12th, 2020

Have owned Ryobl trimmer before. Old model died, wanted a new gas trimmer because or the torque. When using a blade the torque is required here.

Thumbnail of user ramiroe10
Idaho
1 review
0 helpful votes
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September 5th, 2022

It's light and easy to use with the hazzle of wires and its powerful to blow leaves help keep almost anything clean

Thumbnail of user larryh766
North Carolina
1 review
0 helpful votes
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November 22nd, 2020

Competitive price, neat packaging, RY3818 worked smoothly out of the carrying crate.
Worked flawlessly first time out.

Thumbnail of user johnm11380
Virginia
1 review
0 helpful votes
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January 13th, 2023

Hold charge as promised. However keep a charged spare to prevent work interrupted
Home Depot employees in Gloucester VA very helpful and polite.

Products used:
Drill blower washer dryer freezer

Service
Value
Returns
Thumbnail of user davids8279
Pennsylvania
1 review
0 helpful votes
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June 10th, 2022

The 4ah battery for the One + system is great. Lasts much longer than the smaller battery. Glad I went with the 4ah.

Products used:
4ah System one + battery system

Value
Shipping
Thumbnail of user keithh635
Massachusetts
1 review
0 helpful votes
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June 23rd, 2021

This saw is an 18 " bar and it cuts as good as a Stihl. I had 420 Stihl and this saw works as good as that.

Products used:
18" chain saw

Service
Value
Shipping
Returns
Quality
Thumbnail of user matthewh906
Colorado
1 review
0 helpful votes
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May 9th, 2020

My 1st trimmer died on me after 2+years I was lost without it. Had to get another one. Ilove it. Iwould strongly that you get one.

Thumbnail of user johnstonmaggy68
Oregon
1 review
0 helpful votes
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May 14th, 2023

Love it, easy frendly strong small everything in one's... use universal battery for the brand, very light

Products used:
Small vacuum

Service
Value
Quality
Thumbnail of user tg172
Connecticut
1 review
0 helpful votes
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June 28th, 2021

I bought a gasoline fueled 30 cc 4 cycle string trimmer. In June 2021. Easy to put together and ready for use. Works great!

Products used:
gasoline fueled 30 cc 4 cycle string trimmer.

Value
Quality
Thumbnail of user joet692
Canada
1 review
0 helpful votes
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July 9th, 2021

Pleased with the combo set l bought. Ry*******vnm cordless leaf blower and cordless grass trimmer.
Operates very quiet and delievers power.

Service
Value
Shipping
Quality
Thumbnail of user johns9438
Washington
1 review
0 helpful votes
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September 13th, 2021

Very easy to use & very efficient. RYOBI tools are sturdy & made to last. RYOBI products are the best!

Value
Quality
Thumbnail of user charlesj17
Florida
100 reviews
130 helpful votes
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March 31st, 2018

I have been wanting a battery operated mower for a long time. But was put off by the price. I finally bought a self-propelled, battery operated mower by Ryobi. I also bought a 2nd battery as a back up. I couldn't be happier with this mower. Although it does not have the power of a gas mower, it is quiet. I don't have to buy gas or oil anymore. I push one button and it comes alive. Pull one off two levers and it's off at a speed I select with a sliding button. I use it on mulch mode and it leaves no grass clumps behind. It is lighter than a gas mower. The handle folds into the body and the mower can be stored in an upright position or hung from the wall.
The following comments are added at a much later date: I had one of the larger batteries charging in the garage unattended. I did not know it had caught fire until my room-mate told me there was smoke in the house. Searched the house and found no fire. When I opened the garage door, it was like fireworks from the 4th of July. The batter was on fire and repeatedly exploding. (It was on a fast charger.) Used three fire extinguishers to no avail. Had to finally call the fire department. They hosed it with water. It took a friend and I two days to clean the worst of the smoke damage from inside the house. Still haven't done the garage yet. It destroyed my three tier tool box and all the tools in it. In all it probably cost me, including replacing the batteries and tools, around $2000 in damage. I still like Ryobi rechargeable tools, and will continue to buy them. But now when I recharge the batter, I run a power cord out to the driveway and do the recharging there. And I use the lower power charger.

Tip for consumers:
Never charge the batteries indoors. Do it outside in clear weather.

Products used:
Ryobi mower, string trimmer, tree trimmer, hedge trimmer and batteries.

Thumbnail of user joseh483
Georgia
1 review
0 helpful votes
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April 25th, 2022

Bought my RYB BL 7-1/4 Circsaw. Great product which has helped with my projects. I recommend this product to everyone.

Thumbnail of user gregp820
Minnesota
1 review
0 helpful votes
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September 19th, 2023

Just got a 13inch/trimmer and edger.All my tools are 18volt Ryobi.I have had no problems at all with them love them all.

Tip for consumers:
.Great tools

Products used:
Drills blowers weed trimmers

Service
Value
Quality
Thumbnail of user colleenl240
Washington
1 review
0 helpful votes
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July 13th, 2022

This is my older lady 70th Birthday present and I have never used a weed eater in my life! Not only can I use it! I love IT! It almost Too EASY!

Thumbnail of user donniep19
Virginia
1 review
0 helpful votes
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March 29th, 2020

It is easy to assemble easy to put line on It is easy to use It is light white and you can remove Grass real easy

Thumbnail of user johnz1554
Florida
1 review
0 helpful votes
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September 9th, 2023

RYOBI MOWER ELECTIC MODEL RY*******US REVIEW

3 Months in the shop for repair. That is one entire season, an actual quarter, or 25% of a year to replace 2 controller boards. Total labor? 1 hour. Out of 2100 hours I waited, it took 1 hour to fix it.
As an added highlight to my experience, I had to pay $25 as a deposit. Deposit for what? I have no idea.
It was promptly returned from the Ryobi authorized repair shop when I retrieved the mower, and frankly, the shop was courteous and friendly. They were 20 miles from my home as there are very few Ryobi authorized shops around. There were more but for reasons I can only speculate, they pulled out.

As I needed to cut my lawn, I had to buy a new mower and although the Ryobi got the job done when it worked, it struggled and overloaded often. The grass was not overgrown. It was simply thick and this mower did not have the power I needed. Therefore, I bought a gas-powered mower and will not return to electric.

If the Ryobi was repaired properly, I may keep it as a spare yet I have to test it over several cuts. The referenced failure was that the mower simply stopped completely, then the self-propel started up again with no blades. This happened numerous times during one cut.

I don't remember owning a gas mower that failed. Now, I think about how the Ryobi just stopped and would from now on anticipate the surprise every time I cut the lawn. If it fails again, I am sure I would encounter another ludicrous extended repair period.

I contacted Ryobi several times. In my first contact I complained about how long repair was taking in detail. Their reply was "Thank you for choosing RYOBI. If we can be of any further assistance, please feel free to contact us again. We have created a new and convenient way to reach out to us via text messaging. Simply text the number *******579 Monday through Friday from 9am to 6pm. (est). Thank you again for choosing RYOBI and I hope that you have a wonderful day.

Further assistance? There was no assistance whatsoever!

Also, a suggestion for compensation for my trouble, having to buy a replacement lawn mower and 80 miles of driving was answered with "We cannot do that."

I read "WE REFUSE TO DO THAT."

My review summary on Ryobi: NEVER AGAIN!

Tip for consumers:
Do not expect performance, reliability and support from Ryobi or their products.

Products used:
RYOBI MOWER ELECTIC MODEL RY401015US

Service
Value
Quality
Thumbnail of user michaelg4371
Missouri
1 review
0 helpful votes
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March 8th, 2022

Was cutting a 2x8 with saw and shaft broke off just below the locking point. Very disapointed in this.

Value
Shipping
Quality
Thumbnail of user stacyw340
Mississippi
1 review
0 helpful votes
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June 16th, 2022

No pull cord! The way fuel prices are this 40v brushless self propelled lawnmower is going to save me time an money!

Tip for consumers:
Review product an buy

Products used:
40v lawnmower

Service
Value
Shipping
Returns
Quality
Thumbnail of user shawnc528
Illinois
1 review
0 helpful votes
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February 23rd, 2022

I buy this bandsaw from Rayobi and it's amazing. It cuts so good and Straight, very Quiet machine.

Tip for consumers:
The instructions book don’t have Figures of showing how to set it up. But definitely recommend seeing a video on YouTube !

Products used:
Band saw

Service
Value
Quality
Thumbnail of user stacyb421
Mississippi
1 review
0 helpful votes
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November 24th, 2021

This is the firs RYOBI I've ever owned and it works great keep making a great product be I'll keep buying thanks.

Thumbnail of user philiph695
New Hampshire
1 review
0 helpful votes
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August 9th, 2023

Mower exceeded my expectations. It cut wet 3 inch high grass on a 3 degree slop filling the bag 2x!

Tip for consumers:
HOW TO UP LOAD A PICTURE

Products used:
ELECTRIC MOWER

Service
Value
Quality

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About the business

RYOBI specializes in making pro-featured power tools and outdoor products truly affordable. RYOBI is the brand of choice for millions of homeowners and value-conscious professionals.

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