• Ryobi Tools

Ryobi Tools

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Overview

Ryobi Tools has a rating of 3.7 stars from 792 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ryobi Tools most frequently mention home depot, light weight, and lawn mower. Ryobi Tools ranks 3rd among Tools sites.

  • Service
    289
  • Value
    395
  • Shipping
    180
  • Returns
    156
  • Quality
    394
Positive reviews (last 12 months): 62.2%
Positive
23
Neutral
0
Negative
14
170
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How would you rate Ryobi Tools?
Top Positive Review

“Battery Lawn mower”

Wayne P.
5/24/24

Except for having to charge the Battery 7 times not a bad lawn mower. I was just lucky that I own several 18V Ryobi tools and I finished my lawn in one day. Else it would have taken me 3 days to mow my lawn. Thanks for such a good tool. I was a bit skeptical about a battery lawn mower but not bad at all Wayne Perschbacher

Top Critical Review

“Dishonest Corrupt Company that Commits Fraud”

Christina K.
9/24/24

I own about 7 Ryobi lawn tools. I took my mower to a repair shop (recommended by Ryobi) and it came back missing a tiny part--a small gray plastic piece that fits into the mower handle. I asked the shop if they found it and they said no. They also said they could not order it for me. I contacted Ryobi, they sent me a booklet and made me find and tell them the part #. I was promised 3 months ago that it was being sent and asked to rate the service. I gave them 5 stars. Well, turns out they lied and the part was never going to be sent. They told me today that they don't have that part and to go to the repair shop...folks we have too many negligent companies like this who commit fraud. I say enough is enough and I am never purchasing another Ryobi tool again nor am I ever shopping at Home Depot again.

Reviews (792)

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Reviews that mention popular keywords

light weight (63) lawn mower (53) service center (14)
Thumbnail of user christinak25
Colorado
6 reviews
6 helpful votes
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September 24th, 2024

I own about 7 Ryobi lawn tools. I took my mower to a repair shop (recommended by Ryobi) and it came back missing a tiny part--a small gray plastic piece that fits into the mower handle. I asked the shop if they found it and they said no. They also said they could not order it for me. I contacted Ryobi, they sent me a booklet and made me find and tell them the part #. I was promised 3 months ago that it was being sent and asked to rate the service. I gave them 5 stars. Well, turns out they lied and the part was never going to be sent. They told me today that they don't have that part and to go to the repair shop...folks we have too many negligent companies like this who commit fraud. I say enough is enough and I am never purchasing another Ryobi tool again nor am I ever shopping at Home Depot again.

Tip for consumers:
Ryobi Tools does not help customers--they are a terrible company.

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Thumbnail of user keith.ruch
Florida
1 review
0 helpful votes
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September 13th, 2024

I've purchased numerous products from Ryobi. Unfortunately, 3 needed service within the warranty period. They denied it at first, warranty starts when manufacturered, not when purchased. They sent a replacement which DIDN'T WORK ONCE. Now my blower stopped after 2 years, and the 5 warranty is not available. Untrustworthy, unhelpful, and sub par products. I do not recommend ANY of Ryobis products. Beware!

Thumbnail of user jcannito7
Maryland
1 review
0 helpful votes
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July 27th, 2024

My second Airstrike has simply STOPPED working. This is a HORRIBLE company that manufactures POS tools. EVERY forking tool I have EVER bought from them works initially. Then NOT. And heaven forbid if you forgot to register your newly bought Airstrike you are SOL. You expect this tool to work AT LEAST 5 years. Nope. 2 years seems to ring in the 'doomsday bell'. DO NOT PURCHASE ANY TOOLS from this POS company. I will NEVER (as a DIYer), EVER purchase another anything from this company. And that includes lawn tools… their edger SUCKS…. Their leaf blower, fully charged, MAYBE lasts 20 min TOPS. I'm reporting them to the BBB and FTC.

Thumbnail of user lolam18
Connecticut
2 reviews
11 helpful votes
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June 14th, 2024

I went to the Ryobi website to view parts for a broken handle on my leaf blower. I ordered a replacement handle for my model. I received a 2 piece plastic handle, no screws, no trigger and no battery element. I contacted the company about the problem & I was told it was the right part and nothing comes with it. I tried to explain that the handle could not be used. My take-a-way was, too bad as it is the right part. To exchange it, there is a restocking fee of 20% plus shipping - which totals $4 more than I paid for it. I took the blower and the handle to the Home Depot to see if they could help. A Ryobi rep happened to be at the store. I told him my story and gave him the handle and blower - he was perplexed, as he had the same concerns I had - no screws, no trigger and no battery element. He said there was no way that the handle was compatible with the blower and he was surprised that Ryobi actually sold it to me. I asked him if he would authorize a discount to purchase a new leaf blower - nope! I was shocked.So here is the deal, Ryobi sells replacement parts for tools that cannot be attached to the tool - CONFIRMED BY THE RYOBI TECH Ryan! They take returns, restock the item and sell the item again, knowing the part is useless and the consumer is charged a 20% restocking fee plus shipping. That is called CONSUMER FRAUD which is a serious action. So the Ohio Attorney General's Office will receive my complaint with confirmation by a Ryobi employee that the replacement handle would be impossible to use on the equipment. Buyer beware.

Tip for consumers:
People need to make their government consumer protection division aware of the fraudulent actions that Ryobi is doing -kowing their replacement parts are not compatible with their tools.

Products used:
I will not purchase another Ryobi item

Thumbnail of user waynep665
Kansas
1 review
0 helpful votes
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May 24th, 2024

Except for having to charge the Battery 7 times not a bad lawn mower.
I was just lucky that I own several 18V Ryobi tools and I finished my lawn in one day.
Else it would have taken me 3 days to mow my lawn.
Thanks for such a good tool.
I was a bit skeptical about a battery lawn mower but not bad at all
Wayne Perschbacher

Thumbnail of user vickic614
Minnesota
1 review
0 helpful votes
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May 9th, 2024

Got this lawn mower that is self-propelled and just love it. I have always had gas lawn mowers in the past. Was amazed at how GREAT it works. I'm a 77-year-old female and it was getting hard for me to pull start my old lawn mower. The battery charges up pretty fast also.

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Thumbnail of user torresn37409
Puerto Rico
1 review
0 helpful votes
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June 12th, 2024

This is an awesome product. It lights up the whole room. I recommend it. My grandchildren use it to trap crabs in a dark foerst.

Products used:
Ryobi V Led Light

Thumbnail of user roopchand
Pennsylvania
1 review
0 helpful votes
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April 13th, 2024

Ryobi tools the best been using it for almost 30 year you name it I have it from blower to snow plow wet vaccum circular saw table saw screw guns both cordless and wire flash light sawzall and a host of other easy to use and maintenance light weight for working longer period most of all not bulky easy to store I recommend it to first timer and professional and affordable in price and easy to obtain

Tip for consumers:
Looking forward to buy more products

Products used:
Cordless and wire guns vaccum sawzall leaf blower brush cutter table saw circular saw miter saw snow blower flash lights

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Thumbnail of user khlawchanaristo
Canada
1 review
0 helpful votes
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April 1st, 2024

Ryobi is one of the largest and most innovative power tool manufacturers in the world, Ryobi® are dedicated to delivering outstanding performance and reliability, we've built a solid and enviable reputation by developing a real knowledge of exactly what people need from their power tools, so that you can work more efficiently, more safely and more comfortably in your home and garden. Expand-It, Autoshift, Touchstart… the many numerous new features that make DIY and gardening simpler and easier.

Tip for consumers:
I use all Ryobi tools. At work

Products used:
18 GA Brad nailer

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Thumbnail of user barrenadia
New York
2 reviews
0 helpful votes
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March 15th, 2024

I had a little mishap with Ryobi service. I have all the Ryobi tools you can think of. My latest purchase was the Ryobi Electric lawn mower. The warranty on the lawn mower was serviced by an independent shop CCR Mower and Equipment in Maryland. It has been sitting at the repair shop for almost 5 months. After calling Ryobi customer service a few times to solve the matter, they decided to send me a new lawn mower. I am satisfied with the customer service. I hope they contract a more reliable service shop. Overall, I love my Ryobi tools.

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Thumbnail of user davido2279
Tennessee
1 review
0 helpful votes
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March 12th, 2024

I use only ryobi tools in by shop I purchase used john deere mowers and feburshe them ryobi has all the tools I need to get the job done. And I like the fact that the same battery works on all my tools should not use any other brand

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Thumbnail of user helene175
California
2 reviews
13 helpful votes
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February 18th, 2024

I am months from being 78, under 5', who decided with the right equipment I could save money and mow my own yard! Had a male friend get the battery operated mower put together and show me how to use it. I was delighted to then do my front and back yards with no further help. The mower has 2 lithium -ion batteries, lasting about 30 minutes each, 16'' width cut and the handle can be lowered for shorter people to use easily. I had no trouble emptying the grass catcher bag either. The price was just over $300 and hopefully will last me for along time. Happy mowing to the rest of you folks too!

Tip for consumers:
That even an elderly person could use this large product easily and safely.

Products used:
RYOBI battery operated lawn mower

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Thumbnail of user marvind163
Michigan
1 review
0 helpful votes
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February 24th, 2024

I just un-boxed my second Ryobi product, first one was a gas powered chain saw and today was a battery operated sidewalk edger. Works great and has plenty of power for all the area I need it for. Triple driveway, 90 foot in length and sidewalks of 35 feet and another one of 65 feet. Love the unit!

Products used:
Sidewalk edger

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Thumbnail of user craigf491
Canada
1 review
0 helpful votes
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January 17th, 2024

With the advent of Lithium batteries and I use them on my boat for trolling motor and electronics hard to beat.
The unit performed well cleaning off 4 bigger driveways but Need at least 4 40 volt batteries as you get about 2 hours of blowing Snow...its light, quiet and rugged...I like it, i have a 28" 2 stage which is now just used for heavy and deep snow...Keep up the good work RYOBI

Thumbnail of user sharone1297
California
1 review
0 helpful votes
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March 15th, 2024

We have several Ryobi products and are totally satisfied with all. They are very well made and do a great job. Would buy all Ryobi products due to the quality and prices of these products.

Products used:
Electric surface cleaner.

Value
Quality
Thumbnail of user jerryh1205
Arizona
1 review
0 helpful votes
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April 8th, 2024
Verified purchase

The Ryobi table saw I purchased today is awesome and well made I would recommend to anyone it's worth the price.

Tip for consumers:
Not sure

Products used:
Table saw

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Thumbnail of user saran557
Texas
1 review
0 helpful votes
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February 21st, 2024

Are you in need of a reliable tool that's perfect for both the burly macho man and the petite woman? Look no further than the Ruining 18 Volt Chain Saw. This powerhouse of a tool is not just about cutting wood; it's about empowering you to tackle any job with ease.

First and foremost, let's talk power. With its 18-volt battery, this chain saw packs a punch, effortlessly slicing through branches, logs, and even thicker wood with precision and efficiency. Whether you're clearing out your backyard or tackling a DIY project, the Ruining 18 Volt Chain Saw is up to the task.

But what truly sets this chain saw apart is its versatility. Designed with both the mucho man and the petite woman in mind, its lightweight and ergonomic design make it easy to handle for extended periods without causing fatigue or strain. No matter your size or strength, you'll feel confident and in control while using this tool.

Furthermore, the Ruining 18 Volt Chain Saw is not just a one-trick pony. Its adjustable chain tension and automatic oiling system ensure optimal performance and longevity, while its safety features provide peace of mind during operation.

In conclusion, if you're in the market for a chain saw that combines power, versatility, and ease of use, look no further than the Ruining 18 Volt Chain Saw. Whether you're a seasoned lumberjack or a DIY enthusiast, this tool will not disappoint. Say goodbye to manual labor and hello to efficiency with the Ruining 18 Volt Chain Saw by your side.

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Thumbnail of user antonio.camporese
Washington
1 review
0 helpful votes
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February 20th, 2024

Own drills, circular saw, table saw, brad nailer, staple gun, electric and battery sanders, jig saw, 2 hand held blowers, 12 batteries,4 chargers many others Ryobi products.

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Thumbnail of user judys1232
Canada
1 review
0 helpful votes
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May 12th, 2022
Verified purchase

I am a 70 year woman who does our yard work.
My children purchased the cordless leaf blower for me
When I first used it I pushed the turbo button and cleared half our front yard of leaves in seconds!
Great power, not too heavy for seniors to manage and wide blower range.
Very happy with this product and definitely will recommend and purchase more if your products!

Tip for consumers:
Watched ad on television and got useful information

Products used:
Purchased cordless leaf blower
Took photo of sales receipt with place of purchase and price to authenticate purchase

Service
Thumbnail of user rajn41
Florida
1 review
0 helpful votes
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May 15th, 2022
Verified purchase

Bought a Ryobi variable speed corded drill from Home Depot today, 5.5 amp, 1/16-3/8, to operate a hole saw. The unit is powerful and comes in a neat little tool bag weighing 2.86 pounds and has a quad length of 6 feet. It did the job in no time. Highly recommend this unit for all kind of jobs involving a drill. Not to mention that it is very fairly priced.

Thumbnail of user kennethw393
New York
1 review
0 helpful votes
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August 14th, 2020

I have both hedge trimmer and weed wack. Both reliable and do a great job. I would recommend all DIY kind of person. Male or female so easy to use and maintain, plus warranty back up ans company tech advice. I have tried others but nothing compares to your products. I tell all my friends at the senior center to buy your tools

Thumbnail of user garths35
Canada
1 review
0 helpful votes
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July 13th, 2022
Verified purchase

Recently moved to a smaller house with very small front lawn only. Gave my big gas powered mower to my brother in law but never figured out what I was going to use. Neighbor had one of these and I borrowed it once. Excellent product. Just right for my needs and I bought one right away.

Products used:
Ryobi 40V 13" Mower

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Thumbnail of user charlesc2784
Florida
1 review
0 helpful votes
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January 18th, 2023
Verified purchase

I have about 30 Ryobi tools and love them but if you need warranty service, expect a run around and long frustrating delays. Their registration web site has not worked in the past 2 years, just crashes with a 404 error message. Ryobi wants you to register your product for a chance to win $10,000 but only the QR code gets you to the working site. I spent 5 minutes entering the information only to have the site crash.

Products used:
Power tools

Value
Shipping
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Thumbnail of user anthonys2937
New York
1 review
0 helpful votes
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June 28th, 2023
Verified purchase

I have been using Ryobi cordless drill and circular saw for
Several years, and I am very happy with them. Their functionality, and durability were great. Today I add a leaf
Blower and a pair of 18 volt battery and charger. I would strongly recommend anyone to try Ryobi tools. They are economical, efficient and durable.

Products used:
Ryobi 18V lithium battery and charger and Ryobi cordless leaf blower, Ryobi Cordless Circular Saw and Two Ryobi Cordless Power Drills

Quality
Thumbnail of user jeanclaudem11
Canada
1 review
0 helpful votes
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May 16th, 2022
Verified purchase

This saw is exactly what I needed to cut all my skids, and other wood products. It is very light, and easy to use, while not being too hard on my wrist. It cuts through wood like butter, and can't wait to try it on plastic, or metal. Another winner for Ryobi, at a great price.

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