• Ryobi Tools

Ryobi Tools

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Overview

Ryobi Tools has a rating of 3.7 stars from 792 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ryobi Tools most frequently mention home depot, light weight, and lawn mower. Ryobi Tools ranks 3rd among Tools sites.

  • Service
    289
  • Value
    395
  • Shipping
    180
  • Returns
    156
  • Quality
    394
Positive reviews (last 12 months): 62.2%
Positive
23
Neutral
0
Negative
14
170
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How would you rate Ryobi Tools?
Top Positive Review

“Battery Lawn mower”

Wayne P.
5/24/24

Except for having to charge the Battery 7 times not a bad lawn mower. I was just lucky that I own several 18V Ryobi tools and I finished my lawn in one day. Else it would have taken me 3 days to mow my lawn. Thanks for such a good tool. I was a bit skeptical about a battery lawn mower but not bad at all Wayne Perschbacher

Top Critical Review

“Dishonest Corrupt Company that Commits Fraud”

Christina K.
9/24/24

I own about 7 Ryobi lawn tools. I took my mower to a repair shop (recommended by Ryobi) and it came back missing a tiny part--a small gray plastic piece that fits into the mower handle. I asked the shop if they found it and they said no. They also said they could not order it for me. I contacted Ryobi, they sent me a booklet and made me find and tell them the part #. I was promised 3 months ago that it was being sent and asked to rate the service. I gave them 5 stars. Well, turns out they lied and the part was never going to be sent. They told me today that they don't have that part and to go to the repair shop...folks we have too many negligent companies like this who commit fraud. I say enough is enough and I am never purchasing another Ryobi tool again nor am I ever shopping at Home Depot again.

Reviews (792)

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Reviews that mention popular keywords

light weight (63) lawn mower (53) service center (14)
Thumbnail of user madelinem203
Michigan
1 review
0 helpful votes
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December 15th, 2022

I do not recommend using Ryobi tools. We had a miter saw given to us as a gift and I was super excited to try a new brand but I have been endlessly disappointed. This saw has given us endless issues. Finally I contacted support to look at the warranty and while this does come with a warranty, you need to pay $30 after you haul this big $#*! tool into a store just to get it looked at. I highly recommend Craftsman, Kolbalt, Black and Decker over anything Ryobi. I have had to deal with support a lot less and have always been happy with case resolution with those companies.

Products used:
10 inch miter saw

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Thumbnail of user stever1152
Illinois
1 review
0 helpful votes
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August 1st, 2021

P2800 chemical sprayer uses 18 volt One Plus battery. It is extremely light weight, reliable, and provides continuous spraying of one gallon of liquid until empty. Very sturdy construction. I carry my sprayer on my atv. This sprayer is used primarily for weed killer. The size of the sprayer, makes it portable enough for spot spraying

Products used:
Ryobi P2800

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Thumbnail of user tonyp1048
Kentucky
1 review
0 helpful votes
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July 9th, 2023

I've had this expand-it weedeater for 2years,RY253SS upper shaft broke into at connection having a very difficult time getting someone to talk to me about it. Was wondering if this is a common problem purchased another really like it hoping to here from a person

Thumbnail of user craigm986
Alabama
1 review
0 helpful votes
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September 4th, 2022

Purchased a new blower about a year ago. It recently just stopped working. It has a 5 year warranty.
As required, I dropped the blower off for repair. It could not be repaired, and I was sent a replacement.
The replacement is a reconditioned blower but only has a one-year warranty. What a scam.

Thumbnail of user markp3191
Canada
1 review
0 helpful votes
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November 1st, 2023

World's worst customer service
World's worst customer service, not to mention poor battery product quality. We bought a Ryobi electric lawnmower a year ago and while the mower itself is fine, we have already had to replace one dead battery of the 2 we bought. Now the 2nd battery has croaked. It is IMPOSSIBLE to reach the in-warranty battery replacement service by telephone or the exciting "new" live chat service they tout. 2x over 1 hour on hold before giving up, and the robot chat bot is a moron unable to answer any question after telling us "Thank you for contacting us. Due to high volume our SMS associates are not currently available. Please try again in a few minutes. Thank you for your patience." So much for instant results by chat! This reply was followed by stupid unrelated answers to our questions. Without a doubt the WORST customer service we have ever encountered, not to mention a crap product. Why on earth would we ever buy RYOBI again.

Products used:
Ryobi lawnmower

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Thumbnail of user denisemccoy211
Illinois
1 review
0 helpful votes
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June 23rd, 2023

Purchased a Ryobi 6 pack recharger loved it so much I purchased another one. Love the option for different batteries so I always have a good battery and never have to wait for a recharge. Highly recommend Ryobi products.

Products used:
Ryobi one + 6 pk recharge station

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Thumbnail of user mikes4536
Canada
1 review
0 helpful votes
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July 25th, 2023

Ryobi redirected me to their service center Ace Parts and Service. Julia help me my Ryobi lawnmower within the same day. She is very knowledgeable and took the time to answer my questions. To all the consumers looking for Ryobi parts and service just contact them. I will be contacting them from now on. Thank you Ace Parts and Service Depot

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Thumbnail of user lindad522
California
1 review
1 helpful vote
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April 20th, 2019

Thank you for making tools light enough, powerful enough, and fun to use for female users. I recently purchased the blower, weed eater, basic tool group, and the small hedge clippers. I already had the small lawn mower. Each tool is light enough for me to use. My only problem is some of the batteries do not last long enough for a job. I even convinced the lady across the street to get the blower. Such Fun

Thumbnail of user robertn1721
Hawaii
1 review
0 helpful votes
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August 8th, 2022

A friend told me about his ryobi tire inflator that he really enjoys using. I went to home depot and bought ryobi 747 inflator and the battery/charger. I really like the compact and easiness using it. I tried it and was amazed how efficient and easy using inflator on my car tires.
I will let my friends and relatives about ryobi inflator on great performance it provides to inflate car tires. This is not my first ryobi took, I also have a ryobi lawn mower that is so easy to use. Its is electric and very efficient cutting my grass. Home depot is a very dependable customer service store with very nice and friendly workers greeting and helping anyone in store that needs help.

Thumbnail of user christinem2735
California
1 review
0 helpful votes
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April 8th, 2023
Verified purchase

I am very happy with my new Ryobi Lopper. It is long enough for me to reach lower, droopy, in-my-face branches and strong enough to cut them easily. The Lopper is light enough for me to easily handle.
I should mention that I am a 74 year old woman who appreciates the efficiency of the Ryobi tool family. The Lopper gave me a way to trim the trees which I never would have been able to with a hand saw.

I own Ryobi Drills, Weed Whackers, hand saws, small chain saw, leaf blower, etc. I look for how heavy the tool is, how efficiently it does its job, and how big the hand grip is (I have smaller hands than men so I need a grip that I can grab and hold easily.

Love the interchangeability of the batteries.

Products used:
Ryobi 18V Lopper

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Thumbnail of user georgew1167
California
1 review
0 helpful votes
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March 31st, 2022

I'm restoring a 1968 kettenburg 41 sailboat. A lot of sanding is required! I have to Ryobi cordless Corner cats and I use the multi tool as a sander set up. So far after a year-and-a-half of sanding and preparing on my boat oh, I have had no problems with those tools. The batteries perform amazingly well and last a long time. I also have the cordless grinder and vacuum cleaner as well. I can honestly say I am totally happy with their performance as well. I am so done Ryobi products! Well done Ryobi! George

Tip for consumers:
Pretty much self-explanatory

Products used:
Ryobi tools and batteries

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Thumbnail of user graftonh
Wisconsin
1 review
0 helpful votes
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September 9th, 2021

My Ryobi snowblower came with two batteries and I have never run out of power with it yet. I use it mainly for cleaning sidewalks and decks and have been very happy with it. I wish it was self-propelled but it is not a big problem for my uses. I also like the light for those days I get up early to clean off the walks.

Products used:
snowbloweer

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Thumbnail of user larryb1603
Canada
1 review
1 helpful vote
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August 18th, 2022

These tools are a great deal and work very well, i highly recommend any of these products for home or work i do both, i have been a millwright for 37 years and have had alot of tools in my hands, i have droped them and beat them up pretty hard they just get old and worn my kids got me a set for fathers day along time ago back when they were blue, and they still work fine every day... Larry B

Thumbnail of user howiew6
Canada
1 review
0 helpful votes
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May 19th, 2022
Verified purchase

My karcher power washer wouldnt start on saturday when i wanted to get outside work done. This was my second one i had so, time for something different. I have other ryobi tools and like how they performed so decided to try this 1800 psi washer. Good thing i did, much supperior to karcher, lighter weight, easier to switch washer heads, much more power for those stubborn stains., smaller and compact for storage.im so glad i made the switch to ryobi, u will be too.

Products used:
power washers

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Thumbnail of user robinp575
Ohio
0 reviews
0 helpful votes
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June 24th, 2022

I have bought brands such as B&D, Milwaukee, Craftsman etc and considered to be OK, but then came along Ryobi and as quickly as they came out with a tool that was needed I bought it. I have purchased all of my Ryobi tools from my local Home Depot. They always seem to have some deal going on and very knowledgeable. Just recently bought a circular saw and was directed to a deal to buy two batteries and get the circular for free. I was going to purchase the circular only. I keep coming back for the deals, the product and the help.

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Thumbnail of user kulbinderb
Canada
1 review
0 helpful votes
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October 9th, 2021

I really love this product, very easy to use and to store - has more than enough power for my needs and is relatively quiet. Battery life is very good - I have a decent size yard and the battery thus far has lasted for two cuts before I have needed to charge it again - although I have only had the product for about a month. The one thing I would like to see changed however, is the addition of a lower height setting. The lowest setting is 1 inch - I would like to see a setting lower that this for very close cuts.

Thumbnail of user marks2679
Canada
1 review
0 helpful votes
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June 15th, 2020

I bought a 40 volt lawnmower and couldn't be happier ( I now cut the lawn twice a week because it is so easy, No more cords) The mower does a great job and I can get 3-4 cuts or more / charge ( small yard) and I can mow any time of day as it is very quiet. I love the features of this tool and the fact it takes up very little space when not in use gives me more space in "The Man Cave". Lol

Mark, Hamilton, Ontario. Canada.

Thumbnail of user anthonyv797
New York
1 review
0 helpful votes
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January 9th, 2022

When I first tried it. I was disappointed. What the problem was that the edge of the input chute was putting a drag on the blower because it was rubbing on the ground and on the sidewalk. You had to push down on the handle to go forward.
My solution was to mount 3 inch wheels. One on each side of the chute. There is a screw on each side that you remove and replace with a longer one. You can buy any type of wheel. I bought rubber ones. Now when I go forward it is smooth sailing.
Hope this helps someone.

Thumbnail of user dylanf72
California
1 review
0 helpful votes
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August 1st, 2021

I bought the combo pack of 40v blower and weed whacker and wow for the the price it's absolutely worth it you would be stupid not getting it and the tools have been incredibly reliable definitely sticking with ryobi

Tip for consumers:
Great service

Products used:
Ryobi weedwacker
Ryobi blower

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Thumbnail of user douglasb338
Connecticut
1 review
0 helpful votes
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June 28th, 2020

Something new to me. I used to use the old hand saw to saw off limbs from trees and in the park but now I use the new small electric chain saw. Never knew it was so easy to handle a chain saw... and suggesting my friends get one instead of trying to borrow mine.

Thumbnail of user davidc7557
Alabama
1 review
0 helpful votes
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March 9th, 2023

I recently purchased a battery powered Ryobi 8" chain saw and it has worked perfectly for what I needed. My confusion came, admittedly after my first use, when I installed the guard that was included with the saw to protect the tip of the blade. After I installed it, I then tried to place the sleeve that protects the entire blade. I was surprised to learn that the sleeve will not fit on the blade if the guard is installed! It seems like a simple matter of redesign of the sleeve shape in order to allow use of both of these safety features, thereby enhancing the overall safety of the tool.

Thumbnail of user brianh3084
Florida
1 review
1 helpful vote
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May 21st, 2023

Just added a PSD101 18 in belt sander to my tool list, which brings me to 32 tools, 9 charges and 17 battery. Can't tell you how much i love the product and use they all the time. I am a retired woodworker and cabinet maker. I work on small projects, home repairs and toys for the grandkids. Living in Florida we have hurricanes, The radio and area lights and the fan help me go 5 days without power. I sleep with a CPAP to help me breath, i used the power inverter to keep me going. Alone with the 18 volt tools I have same corded tools including my 35 year old BLUE 10 1/2 in. Surface planer. THANK YOU

Value
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Thumbnail of user dottiem40
California
2 reviews
1 helpful vote
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April 1st, 2022

I am 82 years old and LOVE Ryobi tools and currently have 14 of them. They are so light I can use them even at my age. The weedeater does a wonderful and I love the saw. I use the blower everyday with all of our leaves. I was able to let my handyman go since I can do the jobs by myself.

Tip for consumers:
I have never ordered online but buy at our local Home Depot. I LOVE the ryobi line of tools and at my age(82) they are easy for me to use. I like hoe easy it is to take off and put on new batteries. I like the warranty also and have only had to exchange the one battery that failed. no questions were asked and the exchange was completed without my receipt since it was a gift. thanks for such wonderful tools.

Products used:
saw, weedeater, blower,buffer and polisher,drill

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Quality
Thumbnail of user doreens129
Canada
1 review
0 helpful votes
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June 10th, 2021

Purchased the 2080 trimmer with battery and charger. Great deal and it works so nicely. We had a little problem with a knife falling off and the company was gracious to deal with. It is so light and easy to operate. Thanks for making a great product

Products used:
trimmer

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Thumbnail of user andrewh1273
Florida
1 review
0 helpful votes
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August 13th, 2021
Verified purchase

I have a old RY******* that one of the handle screws rusted through and the end of the handle broke off. The tool is pretty beat up from a lot of use, so I bought a new one with a battery and charger. A new battery alone costs as much as a new hedge trimmer with a battery and charger. That is totally weird. Anyhow, the new one seems to be a little lighter. Ryobi has put a "cutesy" turning handle on it that I deemed worthless and a marketing ploy. You only have to squeeze the handle for the trigger to unlock, rather than hold in a thumb switch. This I like very much. The blades have been improved and seem to cut a lot better. Overall, I like it more than the old one and recommend it.

Tip for consumers:
Buying the tool with the battery and charger is cheaper that just buying the battery. The battery is grossly overpriced.

Products used:
Hedge trimmer RY40602VNM

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