• Ryobi Tools

Ryobi Tools

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Overview

Ryobi Tools has a rating of 3.7 stars from 792 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ryobi Tools most frequently mention home depot, light weight, and lawn mower. Ryobi Tools ranks 3rd among Tools sites.

  • Service
    289
  • Value
    395
  • Shipping
    180
  • Returns
    156
  • Quality
    394
Positive reviews (last 12 months): 62.2%
Positive
23
Neutral
0
Negative
14
170
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How would you rate Ryobi Tools?
Top Positive Review

“Battery Lawn mower”

Wayne P.
5/24/24

Except for having to charge the Battery 7 times not a bad lawn mower. I was just lucky that I own several 18V Ryobi tools and I finished my lawn in one day. Else it would have taken me 3 days to mow my lawn. Thanks for such a good tool. I was a bit skeptical about a battery lawn mower but not bad at all Wayne Perschbacher

Top Critical Review

“Dishonest Corrupt Company that Commits Fraud”

Christina K.
9/24/24

I own about 7 Ryobi lawn tools. I took my mower to a repair shop (recommended by Ryobi) and it came back missing a tiny part--a small gray plastic piece that fits into the mower handle. I asked the shop if they found it and they said no. They also said they could not order it for me. I contacted Ryobi, they sent me a booklet and made me find and tell them the part #. I was promised 3 months ago that it was being sent and asked to rate the service. I gave them 5 stars. Well, turns out they lied and the part was never going to be sent. They told me today that they don't have that part and to go to the repair shop...folks we have too many negligent companies like this who commit fraud. I say enough is enough and I am never purchasing another Ryobi tool again nor am I ever shopping at Home Depot again.

Reviews (792)

Rating

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Other

Reviews that mention popular keywords

light weight (63) lawn mower (53) service center (14)
Thumbnail of user michaelk5029
Pennsylvania
1 review
0 helpful votes
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July 13th, 2023

I am very impressed with the way the tool works for me I used it to air up my golf cart tire and car tires

Products used:
Hand held air compressor

Service
Value
Quality
Thumbnail of user marjoriel102
Illinois
1 review
0 helpful votes
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July 2nd, 2022

Very helpful. Went out of their way to help me. Helped me get a nail gun plus charger and battery, also a blade for jigsaw.

Thumbnail of user michaels2343
New York
1 review
0 helpful votes
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July 4th, 2019

Can not belive how great this chain saw is its so light enough for her and powerfull enough for her all she dose is looking for tree to work on she love it and me to

Products used:
chain saw ryobi 40v gen 2 brushlell chainsaw#*******432ry40v cs(A,S) $169.00 at store # 202 airport plaza farmingdale, ny 11735 on 7/2/19 at 12:35 pm

Service
Thumbnail of user craigo74
Minnesota
1 review
0 helpful votes
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September 5th, 2021

My 18 volt blower is a wonderful addition to my list of roybi 18 volt tools. I selected roybi tools because od the past great sevice the tools have provided me with.

Thumbnail of user nicholast221
Canada
1 review
0 helpful votes
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October 30th, 2021

I am very happy with the 18v mower and weedeater
From the fast shipping to the nice packaging to the weight quality feel and power…the 18v system is a good buy

Tip for consumers:
Great site

Products used:
18v mower and trimmer

Service
Value
Shipping
Returns
Quality
Thumbnail of user wills462
Florida
3 reviews
0 helpful votes
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June 8th, 2023

This review is based on a 40V 12' electric chainsaw. Locked completely up after a dozen uses. 2 1/2 hours on the phone with Ryobi customer service and I finally gave up (never answered). Tried the on-line chat with customer service, and got an answer in a lightning fast 40 minutes. Was told they only do warranty through 'service centers', and the closest one to me (I'm in SW Florida) is in Tampa (2 hours away). Called the service center and they gave directions to ship it to them (at my expense) with a $25 deposit. They will asses it and determine if it is in fact a warranty issue. If it is they will use the deposit towards shipping it beck to me. If it is not warranty, I will have the option of having them fix it for obviously more expense. I do expect good things from the service center as they were very nice and accommodating over the phone. MY PIONT IN THIS REVIEW IS THAT IF YOU INTEND ON BUYING RYOBI PRODUCTS, DO NOT PLAN ON A PLESANT EXPERIANCE WITH ANY WARRANTY ISSUES.

Tip for consumers:
horrible customer service and warranty procedures.

Products used:
40V 12' electric chainsaw

Service
Value
Returns
Quality
Thumbnail of user randyk527
California
1 review
0 helpful votes
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February 9th, 2024

GREAT DEVICE WELL WORTH THE MONEY! HAVE BEEN LOOKING FOR A LONG TIME ON A PORTABLE INFLATOR. FITS MY REQUIREMENTS.

Service
Value
Shipping
Returns
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Thumbnail of user ralphw169
Florida
1 review
0 helpful votes
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July 2nd, 2021

Bought this generator and it works awesome runs a refrigerator. Tv. A small wall air conditioning I am very happy with this great buy

Thumbnail of user jeffs2207
Pennsylvania
1 review
0 helpful votes
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May 2nd, 2022
Verified purchase

Very solid tool, no more pumping. Wish I had it years ago, super efficient. Runs smooth carry it from garden to lawn. No cords.

Thumbnail of user marylouc20
Washington
1 review
0 helpful votes
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August 11th, 2020

I love this hedge trimmer! It's so much more versatile that an electric one and so easy to use, plus it gets the job done quickly.

MLC

Thumbnail of user lisab3560
Florida
1 review
0 helpful votes
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March 9th, 2022

Received the jigsaw was just awesome. Battery is so much easier then a corded one. Can move all around without worrying about the cord,

Tip for consumers:
Get a battery operated then a corded

Products used:
Jigsaw

Service
Value
Shipping
Returns
Quality
Thumbnail of user phillipm307
New York
1 review
0 helpful votes
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August 23rd, 2021

Portable Gen review
EasyStart generator model6500W ry*******s Serial#DX*******do*******
Easy to start runs well
Home Depot 1550 Old Country Rd Riverhead NY ******* purchased 8/20/*******3483 with tax $867.91
Authorization code *******/*******
Home owner who needed help during an outage
Thank you

Products used:
Royobi Generator

Service
Value
Shipping
Returns
Quality
Thumbnail of user marlynd7
Georgia
1 review
0 helpful votes
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August 16th, 2021

Just bought my Ryobi self propelled, mulch, battery operated. But the battery does not work. Will see if I can exchange for new one.

Thumbnail of user f.a3
Florida
1 review
0 helpful votes
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June 16th, 2022

My first Ryobi blower last me almost four years. I'm sure this one will last as much or more, they are light and very efficient.

Value
Quality
Thumbnail of user philp231
California
1 review
0 helpful votes
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October 28th, 2021

EdI currently have 24 battery powered Ryobi items just received 40 volt lawn mower. I can recommend all ryobi tools to anyone that wants quality.

Thumbnail of user marcb395
Michigan
1 review
0 helpful votes
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June 14th, 2020

Very powerful, light weight and I don`t have to drag around a cord to power it. No more mixing gas either! Thank You!

Thumbnail of user larryjoh
Florida
1 review
0 helpful votes
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August 11th, 2022

I bought the 10" saw for a project. Greatest buy. Will come back To Ryobi for my tools from now on. Great Tool

Tip for consumers:
Great saw

Products used:
!0'saw

Service
Value
Shipping
Quality
Thumbnail of user deidrec36
California
1 review
0 helpful votes
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July 31st, 2021

Spraying made easy. Enjoying the ease at which I can spray. Doesn't leak all over my hands like the pump up ones!

Products used:
Battery operated sprayer

Value
Shipping
Quality
Thumbnail of user johnathanh89
Georgia
1 review
0 helpful votes
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July 28th, 2023

Great product easy to assemble hope the battery last a while and changing the line out is pretty simple as welll

Value
Quality
Thumbnail of user sbollu12
Texas
1 review
0 helpful votes
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April 26th, 2023

It's trash products, made of very cheap quality. Also, their customer service sucks. Invest in better products.
Save your time and money.

Service
Value
Shipping
Returns
Quality
Thumbnail of user freds630
Oregon
1 review
0 helpful votes
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February 18th, 2022

Looks Great and light weight, Just right for me and my Wife likes to us it. We will be pruning the apple and Cherry trees this year our self's.

Tip for consumers:
Try it, you will like it.

Products used:
Pruning chainsaw , Battery operated

Value
Quality
Thumbnail of user frankh1246
North Carolina
1 review
0 helpful votes
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August 7th, 2023

Cordless ******* leaf blower is sure easier to handle than any corded unit. Light weight makes it comfortable to use.

Products used:
Ryobi leaf blower

Service
Value
Quality
Thumbnail of user brucew550
Arkansas
2 reviews
0 helpful votes
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August 10th, 2021

I brought my first 18 volt, blower and weed eater several years ago. After a year have brought four more.

Tip for consumers:
Ryobi is the best outdoor purchase I have ever made.

Products used:
2 18 volt blowers, 2 18 volt weed eater, 18 volt skill saw, chain saw

Service
Value
Quality
Thumbnail of user terryd562
Washington
1 review
0 helpful votes
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March 11th, 2022

This is my first electric mower, with the light weight and power I do not need a self propelled mower.

Service
Value
Thumbnail of user wesleym71
California
1 review
0 helpful votes
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May 9th, 2019

It is so quiet, and powerful. I've had electric lawn stuff years ago, but they were under powered and useless.

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About the business

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