• Ryobi Tools

Ryobi Tools

Is this your business?
Write a Review

Overview

Ryobi Tools has a rating of 3.7 stars from 792 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ryobi Tools most frequently mention home depot, light weight, and lawn mower. Ryobi Tools ranks 3rd among Tools sites.

  • Service
    289
  • Value
    395
  • Shipping
    180
  • Returns
    156
  • Quality
    394
Positive reviews (last 12 months): 62.2%
Positive
23
Neutral
0
Negative
14
170
See all photos
How would you rate Ryobi Tools?
Top Positive Review

“Battery Lawn mower”

Wayne P.
5/24/24

Except for having to charge the Battery 7 times not a bad lawn mower. I was just lucky that I own several 18V Ryobi tools and I finished my lawn in one day. Else it would have taken me 3 days to mow my lawn. Thanks for such a good tool. I was a bit skeptical about a battery lawn mower but not bad at all Wayne Perschbacher

Top Critical Review

“Dishonest Corrupt Company that Commits Fraud”

Christina K.
9/24/24

I own about 7 Ryobi lawn tools. I took my mower to a repair shop (recommended by Ryobi) and it came back missing a tiny part--a small gray plastic piece that fits into the mower handle. I asked the shop if they found it and they said no. They also said they could not order it for me. I contacted Ryobi, they sent me a booklet and made me find and tell them the part #. I was promised 3 months ago that it was being sent and asked to rate the service. I gave them 5 stars. Well, turns out they lied and the part was never going to be sent. They told me today that they don't have that part and to go to the repair shop...folks we have too many negligent companies like this who commit fraud. I say enough is enough and I am never purchasing another Ryobi tool again nor am I ever shopping at Home Depot again.

Reviews (792)

Rating

Timeframe

Other

Reviews that mention popular keywords

light weight (63) lawn mower (53) service center (14)
Thumbnail of user thomasewoodsw
Florida
1 review
0 helpful votes
  • Send Message
July 4th, 2021

I purchased a weed eater and at first i didn't think it would be strong enough but it is. Friday I went over to Home Depot to buy a pole saw. While I was there, i was talking to a Home Depot employee and he told me that he had one and loved it. I am thinking about a ridding mower but I am retired and can't afford one right away but I will get one.

Thomas Woods

Thumbnail of user chrisb1097
Texas
1 review
0 helpful votes
  • Send Message
May 15th, 2019

WOW i was shocked as to how easy it was to put together and use, I have owned a lot of equipment over the years but this one pretty sharp. And the price really cant be beat, I dont work for this company but I sure

Thumbnail of user bobl965
Washington
1 review
0 helpful votes
  • Send Message
May 2nd, 2023

I purchased a pressure washer from Home Depot and the washer was missing the Turbo Nozzle, so I called Ryobi customer service and was on hold for two hours. I then left a call back number and was never called.

So then I went on chat and after 45 minutes the chat lady said she would email me the forms to get a nozzle, but she sent it to the wrong email address.

The following day I tried again to get the issue solved, but no such luck.

I give up and I will never buy a Ryobi product ever ever ever.

Products used:
Power pressure washer

Service
Value
Thumbnail of user theodorek86
Iowa
1 review
0 helpful votes
  • Send Message
September 20th, 2021

I am happy with my Ryobi 20 inch lawnmower. The mower is lightweight but it has good power and automatically increases the power in heavier grass. I have a 1/3 acre yard with slopes. The Ryobi mower is superior to the Worx mower I previously owned. I like the adjustable handle and the easy-to-use upright storage position. The Ryobi is a good mower at a good price.

Thumbnail of user normt13
Canada
1 review
0 helpful votes
  • Send Message
November 3rd, 2020

I had a Ryobi leaf blower for about 5 years and it finally quit (the fan disintegrated) last month.
I bought a competitors blower & returned it with in a day as it did not measure up to the Ryobi. I am glad that I did as the new blower is a newer model (naturally, after 5 years) & has better power than my old one & works well on wet & dry leaves. Because I also have about 16 other 18v all in one Ryobi tools I now have another spare battery. Love the product & make good use of all of the 16 tools I have

Thumbnail of user patriciab3524
Michigan
1 review
0 helpful votes
  • Send Message
July 22nd, 2022

I bought an electric lawn mower and electric pressure washer in 2020 During COVID. I am already having to have a new batter sent for the lawn mower and the pressure washer trigger handle is not working. I was told the part number to order myself. Both are just two years old and I am already having to deal with defective products. I have a lawn mower Gas that is 20 years old and still runs. Live and learn get gas and not electric as they do not hold up like gas products do. Think twice before you waste your money.

Products used:
Pressure washer

Service
Value
Shipping
Returns
Quality
Thumbnail of user lawrenceq82
Canada
1 review
0 helpful votes
  • Send Message
August 10th, 2022

I have been buying Ryobi cordless power tools including lawn tools like grass trimmers and for the most part have been a great value... BUT when the time comes to service one all I can say is pack a lunch or a tent and be prepared to travel... I live near Burlington and the Ryobi rep for Home Depot Burlington just told me I had to travel to St Catherines or Toronto for repairs... so I called non affiliated local repair shops and they said they couldnt get Ryobi parts... so today is the last day as I move to a brand that is supported locally.

Tip for consumers:
great product but non existent support for repairs.....I am referring to non warranty repairs

Products used:
40 V grass trimmer

Service
Value
Shipping
Returns
Quality
Thumbnail of user davidb7507
South Carolina
1 review
0 helpful votes
  • Send Message
January 15th, 2022

I purchased the Ryobi battery powered bard Nailer and will tell you this product is up to the task. From thin, soft wood to hardwoods. I have used this on a dozen product and would not have been able to complete the "honey-do" list with out, not to mention my wife is able to operate without and difficulty.
Highly recommend.

Thumbnail of user davidg5308
Alabama
1 review
0 helpful votes
  • Send Message
October 27th, 2022

In purchasing several Ryobi Tools from Home Depot, I find that competitive prices are no match with the Ryobi Tool manufacture. The value, and economics of the Ryobi Tool manufacture since incorporating with Home Depot exceeds and surpasses the competitor by a long shot. They are motivated by their own design engineers and by the company that sponsor's them. Not only the satisfaction that the customer obtains from the tool design, and its function but it outlast the competitor of its retail price. No complaints - Very satisfied.!.

Products used:
Ryobi power tools

Service
Value
Shipping
Returns
Quality
Thumbnail of user matth631
Illinois
1 review
0 helpful votes
  • Send Message
November 6th, 2021

I just got it today i will keep you inform on how it work so pass it on to everyone asap i have a snow joe blower i don't like snow joe snow blower any more so don't buy snow joe snow blower at all they can't keep there safety key in if you lose it

Service
Value
Shipping
Returns
Quality
Thumbnail of user rayp96
Hawaii
1 review
2 helpful votes
  • Send Message
July 25th, 2018

This Ryobi electric mower with a Lithium battery pack replaced another brand's electric mower with a sealed lead-acid battery and it out performed and the battery has a longer duty cycle. Great value for the money spent.

Thumbnail of user lisaw903
Pennsylvania
1 review
0 helpful votes
  • Send Message
April 29th, 2020

I like the blower and weed eater so much.The weed eater did a good job cutting the grass i was so happy with the tool. Also i blew the grass off the walk and driveway with the blower that it did a good job. I am glad that i brought the products that i would not trade them for anything else.

Thumbnail of user richardh2538
Michigan
1 review
0 helpful votes
  • Send Message
December 22nd, 2021

I am happy with the small bench grinder, but have one concern. The holes for mounting the spark shield assembly were painted over and would not allow the screws to go in. I had to tap the holes to allow the assembly.

Thumbnail of user clydem187
Texas
1 review
0 helpful votes
  • Send Message
August 11th, 2022

Just purchased a Ryobi 40V weed trimmer and am unable to get it registered. Even the chat service is completely moronic. The automated robot responses are completely irrelevant and the "human agent" is worse. I really hope the trimmer is better. I will NOT be purchasing Ryobi products in the future.

Thumbnail of user craigk322
California
1 review
0 helpful votes
  • Send Message
September 3rd, 2022

This stick vacuum is, light weight, has good suction, is great for dog hair. The filter and roller brush are both very easy to clean. The vacuum was a good price. The vacuum comes with wall charger and 18v battery, as well crevice tool and brush.

Products used:
Ryobi stick vacuum

Service
Value
Quality
Thumbnail of user rajabn
Iowa
5 reviews
2 helpful votes
  • Send Message
September 25th, 2021

It is a great a lawn mower. It is easy to use and to clean. Running fantastic. The price is very good. I wold like to buy 3 to my sunes house. It is a brand name a bout my opinion. Also it is easy to keep it no red a big place.
Thank You

Tip for consumers:
It is fantastic. Great brand. Easy to use and to clean and to keep it in a small area. Nice Colure.

Products used:
Ryobi , 20 in. 40 volt Lawn Mower. It is fantastic.

Service
Value
Quality
Thumbnail of user dianes2730
Pennsylvania
1 review
0 helpful votes
  • Send Message
August 29th, 2023

My last 2 packages of line have been defective. The line is not separated. So, it stops feeding and cannot be pulled apart to use. I have written to them but they are so concerned with me providing the serial number of my trimmer to assist. I have told them 3 times the sticker with the s# has fallen off.
They tell me to spray the line with WD40, unwind and rewind the line.
The trimmer uses a lot of line; which is very expensive. The Customer Service is terrible!

Products used:
String line

Service
Value
Quality
Thumbnail of user dand1224
Michigan
1 review
0 helpful votes
  • Send Message
August 16th, 2022

As the family handyman you need good tools Ryobi fills the bill. The family thanks you. You can never have enough tools for handling home repairs and improvements and Ryobi makes the job easier and better quality.

Thumbnail of user roberth3625
Texas
1 review
0 helpful votes
  • Send Message
August 2nd, 2021

Purchased for my wife to use - very light weight, easy to use, easy to put to charge and very quiet. Very maneuverable and easy to direction - good power really helps. Price was under my budget for like brands.

Thumbnail of user anthonyw984
Florida
2 reviews
0 helpful votes
  • Send Message
September 30th, 2021

On September 28,2021, i purchased a Ryobi Pressure Washer (RY*******)@ Home Depot in Orlando, Florida *******. I was amazed with the quality and workmanship of the product, it was very easy to assemble. Won't need another pressure washer for many years to come.

Thumbnail of user kennya59
Washington
1 review
0 helpful votes
  • Send Message
November 18th, 2021
Verified purchase

I'm so pleased with my new 38CC RYOBI 750cfm backpack leaf blower. It exceeds all expectations, easy starting, hate to put it down! Having a one acre yard, it took me two days to rake, now I'm done in two hours!…"No more Bengay…Lol!

Thumbnail of user gurpreets62
Canada
1 review
0 helpful votes
  • Send Message
November 1st, 2021

Bought circular saw with laser. Mode no CSB144LZK. Work perfect for all household stuff! Done my fence and done my garage drywall installation process with help of this product! Cost is better and quality is also better

Tip for consumers:
For normal households stuff this product is best ! Model CSB144LZK

Products used:
Circular saw

Service
Value
Shipping
Returns
Quality
Thumbnail of user royr198
Tennessee
1 review
2 helpful votes
  • Send Message
May 20th, 2020

Ryobi 2000 pressure washer This is my fourth pressure washer.# 1& 2 was from Wal Mart # 3 from Northern Tool This one was very easy to assemble, but best part is its the only one of the four that when you connect the hoses up I did not have to go back and tighten again. It was very easy to move around, the turbo head does a great job It did a great job cleaning the drive way. I love it and I am glad I bought it in place of something else I can recommend it

Thumbnail of user stanleyr102
North Carolina
1 review
0 helpful votes
  • Send Message
June 25th, 2021

All my work shop tools are now RYOBI, drills saws planer etc. My yard tool are now all RYOBI trimmer edger and blower, because of the lightweight design, ease of use and long lasting battery power. Highly recommended for any type of work. Also their durability is a great asset.

Tip for consumers:
That not all tools come with batteries.

Products used:
Battery powered tools, shop and yard.

Service
Value
Quality
Thumbnail of user jerryl726
Texas
1 review
0 helpful votes
  • Send Message
January 16th, 2023

Just purchased my Ryobi 18V Buffer/polisher. I used it today to apply wax to my car, it did a great job as long as you follow the instructions if your new to doing this. After waxing I switched to the buffing part of the job, which again this product did a very great job. You don't have to apply pressure to the buffer, just let it do its job as designed. The handles are very easy to grip and do not cause fatigue. The buffing and polishing pads were easy to install and held up very well. The battery lasted through the whole process. I would recommend this product.

Tip for consumers:
very good product

Products used:
car buffer/polissher

Value
Shipping
Quality

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

RYOBI specializes in making pro-featured power tools and outdoor products truly affordable. RYOBI is the brand of choice for millions of homeowners and value-conscious professionals.

How do I know I can trust these reviews about Ryobi Tools?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Ryobi Tools?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business