Overview
SaberForge has a rating of 4 stars from 258 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SaberForge most frequently mention customer service, high quality and star wars. SaberForge ranks 1st among Swords sites.
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Ordered 3 saber for the hallowen even after purcshasing the website is totaly quiet and dont give any answer on mail / phone / message of facebook
Be aware of this compagny
I ordered 3 lightsabers from their site that stated they would arrive in 6-8 weeks. They billed me immediately, but I did not receive anything until 13 weeks, 1 day. It was very difficult to get any communication from them and most emails went unanswered (they ONLY use email). What I finally received was terrible. All 3 were defective. 2 of them had LEDs improperly installed causing internal burning and destroying the sabers. The sabers had mismatched parts and no tools were included to attach them (instructions state tools are included). I couldn't get anyone to return my emails so I canceled payment on my credit card. They didn't even notice for 2 months and then, when they finally noticed, they threatened legal action against me even though they were the ones who sent defective items and refused to address it. They finally agreed to fix the problem, but refused to do it before we sent the old ones back. We felt it was only fair to keep them until new ones were sent since we already waited so long. They refused so it ended up taking almost 6 months to finally receive working sabers. After all this, they refused to take any money off or to throw in anything extra for all we had to go through. This is a very unprofessional company... stay far away. If in doubt, check them out at the BBB. Terrible place.
Be very careful before placing an order with this company. There is no telephone number to call and they are very slow to respond to emails. The instructions inside the box are vague at best. There are some instructions online but they are very hard to find and just as vague as whats in the box. Also you only have 15 days from delivery to return your purchase. I placed an order for 2 lightsabers but immediately felt something was wrong because the light was very dim. Several emails just turned into wasted time so I started a return process. Two weeks went by after they received my return and I never received any type of return confirmation from them. I sent another email threatening to open a charge dispute with my credit card company and all of sudden they are availabe to send me an email. They admitted that the lightsaber tubes inside my box were incorrect which is why the brightness was so dim. Now they are going to charge me a 15% restocking fee because they say there are scratches on the handles. My son never played with them because of how dissappointed he was that the light wasw so dim. I think they are charging me the restocking fee because I threatening to open a charge dispute with my credit card. I will never do business with this company again. Be very careful and think before buying something from this company.
My credit card was charged 4 times after telling me it was not accepted. Also, there is no place to tell where or who to send the gift card.
Since then, I contacted customer service and they told me"Our records show only one charge was accepted for your order. Sometimes with declined trasnactions, banks / credit card companies place temporary holds on the account for the amount of the declined transaction. These holds are usually lifted within a few days." The second charge was lifted shortly therafter.
As far as the email address for the gift card emaill address, the customer service stated, "Gift cards are emailed, and the email address you use to place the order for the gift card is the email it will be sent to. From there, you can forward it to the person you intended it for, or you can use their email address when you place the order initially. As per the description for gift cards" It was my fault I did not understand the procedure and used my own email address instead of the recipient.
This lightsaber is one that I have wanted for a long time. It arrived very quickly and I was very satisfied with the quality of the workmanship.
Getting in contact with someone never takes too long, and I appreciate the patience and kindness that I've received throughout this process.
I ordered a mystery box on Black Friday. Warrior tier, no sound... I received an Elite Rebel Princess that is amazing.
Mystery box sent out incredibly fast was here within a week.
Saber was better than expected very happy with everything.
Order arrived earlier than expected. SaberForge kept in great communication on the progress. Saber was even more impressive than anticipated.
I placed an order and changed my mind the next day, many email and still no contact from this company.
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- Oregon City, Oregon, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members